Worst bank EVER, Do not get a mortgage from them, they refuse to deal with issues, they waste your time and pass you along, from department to department. ZERO respect for their customers . Keep a close eye on your property taxes if they pay them for you. If they EVEN REMEMBER to pay them for you!

Excellent service. Went there to pay out my car loan. They only accept debit, cheque or cash. Call them before you go there. They won't accept any credit cards or Mastercards to pay off any loan. So make sure before visit the branch. Overall good experience

I was the first one in line, right to the counter took 25 minutes for a simple debit card replacement, worst service I’ve ever had in a bank, my BMO branch takes less than 5 min for a new debit card, unless you have time to waste don’t use this bank

I must admit that I had a totally different experience than other people seems to have had in the comments here. We had a really good welcome from our advisor Edith, appointment were on time and the service personalised and fast, thank you Edith.

The absolute worst banking experience. After a full year of being asked for more and more paperwork for my student line of credit, I was contacted by the branch manager Jessie Cai, who informed me that my cosigner's account was blocked due

Easily the worst bank I've dealt with. On August 10th someone opened an account with them after hacking my CRA account. They then changed my direct deposit to the National Bank of Canada and applied for CERB. I contacted the CRA and fixed

So far not a good bank at all infact hands down most inconvenient financial institutions I have ever dealt with although I must say phone support has been very helpful and informative making me feel welcome . That CANNOT be said for this

Horrible!!! A representative made a mistake on my RRSP contribution. A simple clericle mistake should be easy to fix but I was passed from person to person, only in the end to tell me I had to waste more time to come into the branch to

Terrible hours and terrible service. Went in to try to pay off a loan and if it wasn't in cash, they didn't want it. I thought banks wanted my money? Never will I get another loan through them, worst bank with the worst hours

Have truly enjoyed my banking experience with NBC, its unfortunate that our banking relationship has come to an end, but I am sure they will give every other client the same respect and professionalism they gave me!

Terrible bank. This is the only location in Edmonton. The other branches it has listed that you can use are mostly closed. I waited on hold for 20 minutes to close my account to be told they couldn't do it.

I have a mortgage with them and it's almost impossible to get through to anyone there without a card number. I don't have a card I have a mortgage. There's not even an option to talk to customer service

Only one brick and mortar branch, downtown...a little inconvenient, but apparently, they are moving to a bigger, better location at the end of May... with parking... 103ave/103st... YAY...!!! Lol..

you guys have to answer your phone at reception, your one location is a busy and hard enough to get to as it is, not pleased with the amount of times I called today with no response.

What an excellent service provided by Loan Tran. I would say I had a great experience compare with those TOP 4 Bank. I would definitely recommend someone to Loan Tran.

No parking. Rarely pleased with service. Now looking for. New bank after 5 years. Why did they close the other location, where there was at least a chance at parking?

The front desk employee needs some serious training on his basic customer service. In my last 3 to 4 visits this guy would not even bother about a customer who has

This is the absolute worst Bank I have ever dealt with. No one will call you back and try get through on the 1800 number and its minimum and hour. BRUTAL

Worst experience ever & waiting time to get a call back from them also customer service is the worst one cashier taking almost 1 hour with client

Great experience so far, met with Sunitha who was very helpful and thorough in helping me setup my new accounts and exploring available options.

Thr Worst bank ever. I've tried to reach them 4 days... nobody s called back. Never ever use this bank if you are not in Quebec

I have been banking with NBC for many years and they have always been very quick to help. Staff are very kind and friendly.

I am switching my commercial accounts bc I need to go there in person and there is no parking.

Good service,but the inside is kind off small but Ok ✌️ !!! …

Can never get a call back or get ahold of anyone bs

No line up, quick and fast service

Professional and no lineups.

Great bank and staff.

Delayed service.