I went into Pandora this evening to exchange a ring that my boyfriend had bought me for Christmas. I had never purchased a ring from Pandora before, but within 3 months the rose gold had started to peel on its own and developed almost a tarr like substance underneath, turning my finger black. I assumed it was just defect. I called another location earlier today to make sure that the exchange for a silver one was possible. I was assured there would be no issue. When I walked into Pandora at Bayshore I was told that there was nothing they could do, that it was just wear and tear. Working in retail myself I hate the thought of becoming "that customer", but for the price that you pay for Pandora you don't expect the jewelry to rot on you within 3 months and if it does you expect some compensation. After going back and forth it was agreed upon that I could do the exchange as long as it was for the same price or higher. Throughout all of this confusion and frustration there was one employee who stood out to me. I didn't catch her name, but she looked very young and ended up helping me out in picking a replacement ring. She had this contagious personality with a smile so bright that it completely changed my mood. She stood beside myself and the manager during our back and forth and throughout all of the tension she remained very calm and bubbly. She went out of her way to assure that I knew all of my options and helped me out the best she could. I'd like to say thank you to this lady. I'm not sure of your name, but you cashed me out in the end with my boyfriend beside me. You're a doll and your service made the world a difference today. Thank you :)

My girlfriend went into the Bayshore location and was met with a very rude,impatient, and unprofessional manager. I bought her a gold $100 ring 3 months ago that had already severely faded. She was told that it was simply wear and tear… after 3 months? She also told my girlfriend that she probably hit it on things and accused her of damaging it herself. I can vouch for my girlfriend that she takes good care of her jewelry and shouldn’t be falsely accused of hitting her hands on things. My girlfriend then politely told her that she has much cheaper and older rings that did not fade as quickly as the new one did. The manager then laughed in her face and told her she was lying. The manager then showed my girlfriend her 5 month old ring and claimed that they don’t wear and tear… even though she said her 3 month ring does? Little bit of a contradiction, no? My girlfriend told the manager that she used the Pandora branded cleaner to try and fix the ring, and the manager told her that the cleaner does not work on gold. We weren’t told this when we bought the cleaner and we should have been warned because my girlfriend only wears gold. This was an extremely terrible experience, as my girlfriend is timid and I was not there to speak up for her. We will not be shopping at pandora anymore. This review is only a 1 star because I can’t put zero.

The store is poorly run plain and simple. Half the time the associates have no idea how to work the registers and their attitudes are far from nice. I stopped by the store when it was relatively busy and was content to stand and wait and browse the catalog until someone was free to help me. While looking through the catalog was asked if I was on a waiting list (which baffled me considering I’ve never heard mention of waiting lists at Pandora before) and when I answered that I didn’t know that there was a waiting list the female associate snatched the catalog from my hands violently enough to give me a paper cut. When I mentioned that I was bleeding she turned her back on me and walked away. I refuse the shop in store after that. Buy online and pick up in store is a much more pleasant shopping experience.

Went in to exchange a ring that was gifted and was told I could only exchange ring sizes and could not exchange the style of ring, as I only had the gift receipt. The return policy online and on the physical receipt does not state this anywhere. I even read out the policy to the clerk who still said it wasn’t possible to exchange my ring. EDIT: I returned to Pandora and was told that the associate was a replacement from another Pandora Montreal location and did not understand the policy correctly. The sales associate apologized for my experience and was very kind! An easy exchange was much more complicated than it should’ve been, but I’m happy with the service that provided the second time around.

14 Feb 2023 I just changed my rating from 1 to 3. After my post, Pandora’s customer service contacted me and help with the exchange of the earrings. They have a nice team. I really don't understand why the staff at Bayshore didn't do that. This is the only reason I don't give a 5. Thanks anyway. 8 Feb 2023 Now I realize the 3.8. My daughter received a pair of earrings as a present and after 5 months one of them is not closing well. We came to ask for the warranty and the answer was: if you don't have the receipt is not possible. Hey, was a gift!!! My last time at Pandora. Looks like a high-end brand, but for me is an expensive brand with no warranty and respect for the client.

Went to exchange a ring size and the lady was BEYOND rude. I don't recall her name because I was simply appalled by her attitude. I walked in and simply said that I was looking to change the ring for a smaller one as my boyfriend bought it for me 2 days ago and I had the receipts. She right away said that she couldn't do an exchange if I was wearing it? I got it the night before and was wearing it to prove the size. After huffing and puffing she got another size and argued with me that it would not fit in the summer despite fitting while indoors. Long story short I kept my ring and left, TERRIBLE service, very disappointed. Go to Rideau, worth the drive for friendlier service.

i don’t usually put bad reviews but I need to speak on a manager who’s name is Halie. She ruined my experience shopping for my mothers birthday gift. She is so unwelcoming & has no sense of customer service which is a shock as to why she is a manager. I have been a life long pandora customer but having such horrible / rude experience with Halie makes me uncomfortable to even continue shopping there. She is also extremely rude with her staff, she practically yelled at another girl working there right infront of me. Which is so unprofessional to me, why is it okay to speak to your coworkers this way? Or even any human being. 0/5 pandora. Disappointing.

This is one of the worst customer service experiences I have every had. The manager at the Pandora store was rude and did not allow for us to explain what we wanted to do. I had read the reviews before going and just thought that these people were exaggerating that the manager was awful and rude but they were right. I was sharing the reviews with my friend and the manager confronted me saying that she didn’t get paid enough to be told her service was awful. This will definitely be my last time in this store and maybe my last for Pandora. You front line staff represent your company. And this is poor representation of your brand.

Super knowledgeable and friendly staff member named Alex, she was beyond kind and patient with me while I navigated through buy my first pandora bracelet with charms. She explained everything super clearly and even gave me her opinion and helped me buy some charms for my significant other who happened to be quite tough to buy charms for. I was probably there for around an hour and Alex never made me feel rushed or like I was a bother to her. Whole time she served with a smile and was very upbeat. Even talked to me about her pet rabbit after she discovered I had one to! Definitely a model employee if I say so myself.

Came here to exchange a ring I received as a gift. Customer service was awful. Very slow and once I was seen I was met with rudeness. The lady insisted that my ring was worn even though it isn’t because it wasn’t as shiny. I had only tried it on a few times to make my decision whether or not to keep it, yet it was somehow scratched up. I’m very careful with jewelry. The crystal was ALREADY slightly foggy after the ring was barely touched. Not only ridiculous customer service but terrible product quality. Won’t be shopping here again or wearing the jewelry.

Very disappointed. I ordered online and was not able to return the item at the Bayshore location. It even says you can return the item to a store. When I went to the store it was even posted that you could return online purchases in store. But the manager did not want to comlete the return. So now I sent the item back after speaking to someone at Pandora and let me know they are suppose to return the item. Im very disappointed because its been more then two weeks and still no refund.

i have been trying to get ahold of them for 2 days and no one will pick up the phone. I was there the other day and bought 3 rings and qualified for the free bracelet, but the store manager said she didnt have any and laughed and told me to call customer service. so i called customer service and they were useless. The guy was yawning obnoxiously while talking to me and saying he cant help me since i bought the items in store. Soooo who am i supposed to talk to lol ??

I am so thankful to both Sheenam and Suzanne for their help last week! My sweet, picky little sister is always last on my Christmas list of gifts and I fumbled into Pandora with zero plans. Sheenam patiently showed me over 4 different trays before I finally made my decision and Suzanne kindly helped me with the engraving process. I was overjoyed to learn there was a way to personalize my gift with an engraving. I highly recommend it - it takes just 5 minutes!

Went to have a look with my daughters as they have asked for a nice bracelet with Marvel charms for Christmas. The service was beyond disappointing, staff were talking to each other and barely noticing people. Once they acknowledged our presence, they were unfriendly and seemed unimpressed when we mentioned we were looking for Christmas gifts. My daughters left there very disappointed as they felt that staff were looking down at them and I felt that too.

Came in to exchange for a different ring size and was told to go to a store like winners or Walmart and shop there since I wanted an exchange and that this a jewelry store that’s above that, indicating SUZANNE does not deserve to be a manager or work with people overall since she has a superiority complex with customers. Rude manager that has a horrible attitude. Will never come back to this store again.

Wonderful shopping experience choosing a special gift for our d-i-l's birthday. Sales person, Anna Maria, was pleasant and knowledgeable and took all the time I needed to help me choose the right gift. Crazy busy considering we probably shouldn't all be out there shopping but store numbers were limited, hand washing was encouraged and plastic separators protected both staff and clients.

The worst experience ever, brought 2 bracelets with charms and earrings for their free washing service. But ended up with worse outcome — the silver ones all got more tarnished than before. And one of their sales associates who washed them said SHE TRIED. Yes I believe you TRIED to sell me the $25 cleaning kit after ruining my jewellery. A very bad experience indeed.

Came here numerous times. This is a busy store, especially during holiday or promotion times, but all the staff I've met so far are friendly and professional. They let me try everything I'm interested in and give helpful suggestions. The return experience is good as well, but just make sure not buy any Final Sale items, once bought, you can't exchange or return.

My wife went to buy a bracelet on August 12th and was very disappointed by the service received. A male sales rep tried to convinced her that the right size for bracelet was 17 even though she said she wants another size. The male sales rep was not even capable to open the bracelet clasp - had to call another colleague to help him.

Loved their customer service and collection! My bracelet broke down, went for replacement so they gave me best options according to my choice. Replaced one of my charm for free as well for being their loyal customer! Big shout out to beautiful ladies Heaven and Suzanne for wonderful service and enthusiasm! …

I visited the store a couple days ago, the staff was so patient, the store was swamped but the workers were so nice and took their time with me, let me look at everything and helped me pick the right gift. I am so happy with the service and will definitely be back to shop there

I went to pick up an online order today, and even though it was super busy a sales associate named Beth was beyond amazing! Not only was she handling online order pickups but she was also checking out regular customers at the same time! Her customer service was outstanding.

Susanne was amazing She was able to mix and match the collection of charm from disney the little mermaid and balance them in harmony It was magic and the result look spectacular. I want to give a very special thanks to suzanne for her skill and her elegance. Gerard-Francis

Stopped by the store to exchange a bracelet I got as a gift (for smaller one) and to upgrade from the basic to a nicer clasp. The service was very fast, the young lady who helped me was very pleasant and efficient. Will be going back to this store for all my charms :)

I didn’t feel welcome in the store, the sale associate was not patient or helpful enough I felt pressured to just buy and leave, definitely going to return the charm Soon!!!! I don’t think all the associates are that rude, I think I was the unlucky one.

What a change in few years. I went shopping in this store on Saturday and I felt I was in a McDonald not in a jewelry store. Young staff were chatting and having fun amongst themselves and no aknowledgement to customers as they went in. So I just left.

Went in and was treated with the almost respect and amazing service. Would 100% recommend going to Bayshore Pandora for all your jewelry needs. The lady who helped me was super polite and accommodating. She made it super easy and stress free.

My daughter bought a ring with birth stone and she asked for October and the guy confirmed it was the October stone, after she was out of the store she looks at her ring and it's not the October pink it's the June light pink. We right away

I went to Pandora a few days ago and a lovely sales associate helped me find exactly what I had seen on instagram. She was super patient and even showed me other alternatives for another earring that was not available. Beatriz is amazing!

Staff Management who hide in the backroom, and do not honors promotions Customer service This is why I shop Amazon, Customer service

Suzanne was incredibly helpful!! I came in to buy a Ruby-red piece for my mom’s birthday gift and she helped me and found me exactly what I was looking for. She made the experience very pleasant and personalized. Thank you Suzanne!❤️

I purchased a bracelet online but it was too big. I went to the Bayshore location and the service was amazing! I got another bracelet, which fit perfect. The people working there were so friendly and I had such a good experience.

Been standing here for 20 minutes with only one customer ahead of me. Have not been acknowledged by a single employee with 4 of them on the floor. 2 of them are not even looking after customers. Just driving people out the door.

Watching long line of people waiting to get into the store. I get it its boxing day and you need some crowd control but when your staff out numbers the customers in the store you're just being pretentious

During January they were extremely understaffed and had a terrible line system. At 8pm on a Tuesday it was still a 45-60 mints wait to enter the store just for them to be unhelpful in the return process.

Very rude staff, manager is treating customers like a trash. Didn't help with issue and turn away while tslking — never came back to us. As a premium store they should treat their customers better.

Today is my birthday and I went to your store in Bayshore. I bought 2 charms but left the store very unhappy due to unfriendly customer service. The sales lady was so unfriendly and unhelpful.

Went to the store to buy presents for my family and the service provided by all employees (especially Beatriz) was great. Best service I had in years! A rare thing to see nowadays...

Older looking woman with the arm tattoos had a really bad attitude when asked to look at rings. Had she not had an attitude we definitely would’ve purchased a lot. Big turn off.

Got my mom her present for Mother's Day here and the sales person was very helpful and nice, even through my indecisiveness. Helped me choose the right present for my mom :)

Bayshore Pandora was great! They really went out of their way to make sure we understood how everything works with their charm bracelets and how to take care of them.

Very bad customer service the manager give. I used to shop at pandora always now I just don’t like to visit whenever I see the manager. Very disappointed

Lots of staff so you are not waiting long as d they have many catalogues and racks and racks of beads but low on quality ones like glass beads or gold.

I love the team, specially the store manger who always gives me great ideas when I am not sure what to choose or what to buy! Very professional!

The manager is so kind and helpful, Haley always suggests the right thing to give for gifts. I hope she stays with Pandora!

Very friendly, helpful, knowledgable and patient staff. Gave me several options for charm and bracelet combinations.

They do the best they can despite the long lines, only complaint is low supply at Xmas time on several best sellers

Great place for Beautiful Bracelets at Great Prices. Staff is very Helpful and Friendly as well as Informative.

Great service! I've been shopping here for years and have never been disappointed with the quality of service.

Suzanne was very nice and super helpful, was able to find what i wanted quickly with her suggestion.

Pretty bracelets, easy to customize, great service from staff! Nice seasonal specials, too!

Great service and very helpful. Preferred them over any Pandora store in Ottawa area.

HORRIBLE SERVICE. Unhelpful staff, ridiculous lines, very rude environment to be in.

Super knowledgeable staff, very friendly and helpful. Highly recommend this place.

Worst store manager and worst customer service, will never shop there again.

Great service even though it was busy. I had my charms cleaned for free.

Amazing experience! Bia was super friendly, helpful, patient and funny!

Once again pandora bayshore did a great job ! Great customer service

Absolutely amazing store, great customer service and great ambience.

Great store, professional sales crew and wonderfull display.

Unorganized. Understaffed. Don’t waste your time coming in.

They have the most sincere and helpful sales staff

Great service and lot of stock at that location

Janet provided the best customer service here

Many items on sale good value helpful staff.

Great selection and friendly helpful staff.

Bad service! Unprofessional and slow!

Great selection and friendly staff.

Friendly staff, some nice jewelry.

The sale lady was great . Helpful.

Great service and nice selection!

good service, good assortment

Helpful and friendly staff

Very helpful and friendly!

Great customer service.

Staff was rude.

Great service!

Very good

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