For a place that sells jewelry, their customer service is below subpar. I waited for about 10 minutes before someone acknowledged me when I wanted to ask about getting a chain fixed that broke less than a year after it was bought. The salesperson, who looked like she disliked working there to begin with, kept insisting that I pulled the chain myself and that is why it broke. This is the second time we bought a chain from People's that has broke and the quality of this chain was so bad that it looked like the break was beyond repair. They basically said that they couldn't help me out as I didn't have a physical receipt even though there was proof my husband had bought it in their system. I even offered to bring in a bank statement proving that we had bought the item but they said that they wouldn't accept that. I recommend shopping at a jewelry store with better quality gold pieces and that has staff that actually care about customer service.

Unfortunately I had a negative experience today. I wanted to get my ring inspected today at 5:38pm. I was immediately greeted “hello, how can I help you?” Which was nice. However, after I mentioned what I was there for, I was informed that they close at 7, “wait no sorry 6pm, I’m doing something else right now” the employee seemed very distracted. I asked what time should I have been here by in order to be serviced, given that they close at 6pm and I was there 20+ minutes before they closed. She gave me a few runaround answers that did not answer my question, and I had to ask a few more times before I got this answer: “we stop serving at 5:30pm because we close at 6.” This location should either have updated hours on Google, or they should close their gates and inform customers upon greeting that they are no longer serving customers if anyone comes after 5:30.

Stay far away.. my husband brought his wedding band 2nd week of December to get it sized. He is leaving for a month trip in February and wanted to have his ring which is why he was proactive and brought it in early. The lady said “ ok it should be around 60$, we Will send it off and call you when you can come pick it up, should be the first week of January”. Well we just got a call “ we haven’t done your ring and the cost is going to be 170$ plus tax “. Absolutely furious. They’ve had this ring for almost a month and only Now to find out they haven’t even done it?! And the cost is now more than doubled ?! TERRIBLE customer service. We have bought all our jewelry from peoples but will be bringing our business elsewhere. There’s many good jewellery stores other than these big name companies like people’s. I’m not surprised to see their rating is 2.8 stars...

I bought my wife a 1ct diamond cluster teardrop ring and a tri colored bracelet for Christmas. Returned on boxing day to have ring resized and to purchase care plan. My wife asked for the certificate of authenticity so we could have them insured. Was told they did not offer that with these items. My wife asked how would we know if the ring is actually 1ct worth of diamonds and was told it was. My wife asked are we to take your word for it? Sales person said I wouldn't lie so my wife asked for People's to put it in a certificate of authenticity and was still refused, so my wife returned them both. Then we went to Michael Hills and spent the $3500 there because People's wouldn't give us a certificate of authenticity and Michael Hills did. Will never buy from People's again.

What an amazing experience!!!! Not big on shopping especially when I don’t know what I am looking for! Lucy at Carlingwood Mall in Ottawa was soooooo helpful!!! I needed a gift for my mom and had no clue! I don’t wear jewellery or buy it. Lucy was so pleasant and inviting. She made some suggestions (because clearly I needed it) and I think she hit the nail on the head! So yea I get this is their job, but you can choose how you do it, and she made the experience short and sweet! When she knew it was a gift she wrapped it up 110% better then I could have! In the future I will be looking for Lucy to guide my jewelry buying experience!!! I give the 5 stars for the People’s store and Lucy at Carli good Shopping Centre in Ottawa, I can not speak for all of People’s stores.

I went to People's Jewelers many years ago. The reviews currently look like much better than the experience I had. I brought in a beautiful ring to resize to smaller size. What was returned to me was misaligned ring, and some of the emeralds missing. When I told the customer service that the emeralds are missing, they had to verify that I wasn't lying by looking at the photos that they took of my ring before modification. They then sent my ring to be repaired with emeralds in it. But they gave me fake emeralds instead of the real emeralds that were originally in my ring. It was a beautiful ring, and this experience was really upsetting for me. I have not shopped at People's for this reason.

Sales associates kept trying to up-sell on my purchase even though I had already said no multiple times. Was told I was getting the warranty for free, even after I clarified what it was with the associate. She continuously assured with me it was free. I got home and saw on my receipt that I was charged for the lifetime warranty. When I contacted the store, they said it wasn’t free and when I spoke to a representative on their online chat, they reiterated the same thing. Incredibly upset with this retailers customer service. Take your business to another jewellers where they are up-front about costs, not full of hidden fees and won’t own their associates mistake.

We had an awful experience at Tanger outlet People jewelry, when trying to proceed with an exchange for my engagement ring that was purchased in April and lost three different stones at different times. My fiancé called Avid and explained the situation she quickly came up with a solution and was so compassionate. She did everything she could to get the ring in I wanted. She is amazing and definitely needs to be shown appreciation!! Thank you again Avid, please go visit her for all your needs at the Peoples located at the carlingwood mall, you will not be disappointed :)

Went in to buy a ring this summer.The lady at the desk was helpful and friendly, but she got on the phone during the sale and applied for a credit card using my information without my consent. I have never bought jewellery before so from my understanding I was signing warranty papers, but a People's credit card showed up in the mail a week later. I closed it right away. When shopping here make sure you know everything they are doing! Staff need to be retrained in proper business conduct and privacy, and explain to their customers what they are doing.

One of the staff here didn't take me seriously when I needed my ring fixed. She cut me off while speaking, spoke rudely to me and told me to call in a month because they're slowly reopening due to covid. I understand things are slowly starting to reopen but I had a feeling she was lying because she didn't seem to want to take the extra care to treat me with good customer service. I felt rushed out. So I called the one at Rideau and the woman was so sweet and kind and was able to take my ring to get fixed! Never going to this location again!

Very much satisfied with the service we got from People's Carlingwood Mall branch, specially thanks to Avid. My wife submitted her diamond ring for service and needed it back soon for an occasion. Avid came to rescue. Despite ongoing holiday season she did her best to quickly deliver our ring. Thanks to Avid, my wife was able to attend the program with her shiny beautiful ring. They cordially attend you, and specially Avid, she goes out of her way to make sure you get a pleasant experience with Peoples. Highly recommended.

I can’t say enough good things about the customer service at this store. Everyone is so helpful and very attentive but not in a bad way. Avid helped me find the perfect engagement ring and was beyond accommodating when I returned as I changed my mind. Not on the marriage part, just the ring. She wanted to make sure I was happy with the ring and completely satisfied. I will be going to this store for all of my future purchases!

Nice place, lots of expensive stuff. Buy what you need but never get the extended warranty, it’s a rip off. Bought my wife a watch a few years earlier and stupid me added warranty including battery change. Haven’t been able to get battery changed since then, they always have an excuse why they can’t do it just now, always come back later. Forget the warranty, not worth the paper it’s written on.

Peoples at Carlingwood was my go to place, no more! I went today around 12:15, to have my jewellery checked (do this every 6 months) was told I needed an appointment or I would have to wait 20. Really it would have been nice if this would be indicated on their Website. Came in from out of town for nothing. Will bring my jewellery and business to Tanger from now on.

I purchased an expensive ring at this location. Im convinced by the older sales lady to buy the protection plan because it included ring resizing (surprise Xmas gift). It turns out that it doesn't include resizing (extra $99 on top). Now it's too late to cancel. What a huge waste of time and money. Can you guess where I won't be going for my next jewelery needs?

Avid gave my wife and me professional, courteous, skilful and generous service today. We were pleased to purchase a beautiful addition to Sandy's wedding ring - a diamond studded band - and a new wedding band for Brian! And we got amazing Mother's Day discounts on both! Thanks, Avid, and thanks Peoples for furnishing us with these bands of love and memories!

Avid at the Carlingwood location went above and beyond helping me again to get the exact the perfect items for a colleague who was retiring. She listened to what I was looking for, had wonderful suggestions and provided top notch service, I was so impressed by her and my colleague was so happy! I highly recommend see her for your jewellery needs.

I wanted to get my wife a ring for our anniversary so we looked around with little success. We were in Carlingwood for other reasons but looked in at Peoples. She found the perfect ring and it was on sale. Avid and Jenny were extremely helpful and friendly and made sure that we got the ring sized well within the time we requested. Great service.

If you want service above and beyond, then go to People's at Carlingwood and ask for Jenny. You wont be disappointed, trust me. Jenny you clearly love what you do and it shows. Your personality sparkles almost as much as the diamonds I bought for my wife. Thank you again for everything you did, it was greatly appreciated.

Above and beyond service by Souad. We bought my set online and it kept breaking. The other store wouldn’t help. We called customer service and they directed us to this store and associate. She took back the old set and got us a new one. It was sent for sizing and came back early. She is great! Thank you again!!

I have enjoyed being a client of Peoples Jewellers and normally I shop at the Carlingwood location where I find the staff have always been helpful and professional and always give great service. I have always felt that the products I have purchased for gifts have been beautiful and products of value.

We are long time customers of the Carlingwood jewellery store and today we had the pleasure of being helped by Lucy. She was very nice and helped us pick the perfect pair of earrings for our daughter. It is such a good feeling these days to be served by someone who is knowledgeable and kind.

Ordered a custom ring in Mid November for my wife's Christmas gift. The sales rep guaranteed it would be in before Christmas. Well it's Febuary 2 and nothing yet . Every time I call I get some excuse that ends in we'll call you when it's in! Avoid People's Jewellers!

Go to people's jewellers at Bayshore shopping center ask for awesome he is a manager and you will not regret it you will get the best peoples experience best service very onest guy he is the best I only deal with him wen I go to people's the best thanks awesome

I was really happy with the service I received from Sue. She spent a lot of time with me and I bought a pretty silver necklace. She even cleaned my older one for me. The man who was the manager, the British lady and Sue were all very friendly and helpful.

We dealt with Avid the store manager lovely lady to deal with. She was very nice and happy to address our issues about another worker at the store. Her customer service Is impeccable. We will gladly return to that store for any jewelry needs we have.

I had such a great experience at peoples in carlingwood mall. The customer service was absolutely exceptional. Every employee was willing to help with cheerful moods and professional expertise. I would highly recommend people’s in carlingwood mall.

Very happy with the service I received from the store manager "Avid". She spent quite a bit of time with me, helping me choose the perfect ring. She exceeded my expectations. I highly recommend her. Thank you again for all your help! …

Ordered a custom wedding band that unfortunately was delayed due to a miscommunication with the vendor. The staff at people’s took quick action and offered a discount for the inconvenience. Overall, I am happy for their fast response.

We had the pleasure of meeting Avid who helped turn a stressful situation with getting our wedding rings into a fun and happy occasion all while working with our budget. All the staff there were very welcoming and willing to help.

The staff at this location are amazing! I went in with a warranty issue and both the staff working that night went above and beyond to help me. Very caring and thoughtful staff. I highly recommend this location and it's staff.

I've purchased my engagement rings, wedding rings, and miscellaneous jewelry from here, and the staff have always been the friendliest out of any jewelry place I've been to. Always feel welcomed and not rushed.

Everyone at the Carlingwood Store were professional, caring and knowledgeable. A very clean and nice environment. I do not have my repair back as yet but I am pretty sure that I will be happy with the results.

Always a pleasure walking into peoples ....they are fixing my promise ring from my bf who got it from his grandmother from ww2 ....they are trust worthy and always friendly and explain everything

Excellent customer service. Very happy with my experience with the staff, their efficiency, dedication to ensuring I was happy and satisfied. highly recommend. Will be a repeat customer …

Excellent customer service. Cleaned my wedding ring while we waited to be checked out and were more than happy to match the online prices for the items we chose. Highly recommend

Peoples is my go to jewelers..Fantastic staff..No other place,excellent service..I've bought so much from here ,customer service is important to them and I..Thanks People.

Love People's very nice place to shop ...the staff are so nice an helpful there it makes it easy to shop there ...Jenny n Lucy's are my go to Gals n Favorite …

Veronica served me at the ottawa, carlingwood store . I very much appreciated her knowledge and pleasant service. I will recommend her specifically.

Avid was so helpful with some repairs for my wife’s anklet. Amazing customer service. Definitely recommend and will be back in the future.

Yumi at People's Jewelry Store provided exceptional service. Knowledgeable, friendly, and helpful. Highly recommended! Five stars!

I ordered online and went to pick up. This was an easy and pleasant experience with the staff who were quick to process it.

Yumi helped me today and was very helpful and kind. I’m very indecisive and she was very patient with me :) 10/10 recommend

Just bought an engagement ring from Lucy she is a wonderful lady and very informative professional highly recommend her.

Had a great experience at People's Jewelry Store with Yumi. Excellent service, friendly staff. Highly recommend!

Amazing customer service. Avid exceeded my expectations. I highly recommend her. Thanks again for all your help.

Chetna was very helpful and patient as we explored wedding bands, appreciated her patience and friendly service

Excellent stuff, specially Sue ,Lucy and the Asim thats why always like to come shopping with carling location

Lucy and Asim (Carlingwood Mall, Ottawa, Ontario) always go above and beyond ♥ they never disappoint!!!

Very good customer service and they politely addressed all my questions.. Thank you for your service...

Amazing and helpful service st the Carlingwood shopping centre location!! Very enjoyable experience!!

Wonderful experience, Jenny was such a good help, very knowledgeable and excellent customer service!

Great service at peoples carling wood mall . Thank you Avid and Hasan . I cannot thank you enough .

Very kind and helpful staff! Avid, the store manager, helped me so much and I am forever grateful!

Luci at people jewlery was amazing she gave me one of a kind deal and helped me through all steps.

Very professional, friendly and polite I’m very happy with my purchases and interactions with them

Great rings and even better customer service. Husen and Avid were very helpful and knowledgeable.

Thanks for your customer service and nice jewelry we love And also I recommend avid to everyone

Helpful staff, helped me a lot with Christmas gift for my wife. Will definitely come back

Excellent customer service! Lucy is extremely knowledgeable and super helpful.

Can only accept 2 people at a time wait period 40 to r5 minutes for services

Lucy was extremely helpful, a pleasure to deal with. I highly recommend.

Avid was very helpful with our purchases and getting all our rings sized

Best price, awesome service, cant ask for better, thanks so much

Very appreciative of Lucie having expedited my repair request.

Bought our wedding rings here prices are good staff is amazing

Ok selection. Staff were great. Got what I was looking for.

Avid is a beautiful soul! Thank you for your great service

Wonderful service and friendly staff. Above and beyond!

Sue was a great help and provided exceptional service!

Excellent service. The manager was great to work with.

Awesome service from Sue and Lucy! Thank you so much!

Avid Azimzadeh was extremely helpful!!!

Very patient and considerate staff

Avid had a great customer service

Great service..beautiful jewelry!

Great staff!!! Good service!!!!

Good service Avid. Merci...

Lucy was very helpful!

Weird vibes. Very cold