I am updating my review from a 1 star to a 3 star as my experiences with them since my initial review has been largely positive and the staff at the St Laurent location has worked hard to provide great service. That being said a lot of the issues that I had in my previous review regarding Peoples Jewellers in general and NOT this location specifically still apply so I will be leaving those details below. From previous review: People’s jewelry’s process is archaic and very time consuming. You would think the longest part of buying wedding bands would be the actual selection but that turned out to be the shortest. They did not have our bands in stock so to purchase them online. Not a huge issue. However they use the same online buying process everyone else uses which is very slow and took twice as long as the actual selection. To top it all off, you can’t use their store Flexiti credit card to purchase items online. This all added to the time spent on something very simple.

Probably one of the worst experiences I've ever had. I was completely taken advantage of and promised no payments or interest for 12 Months with Flexiti. To my surprise, this contract doesn't work if you live in Quebec. I was never informed anything. When I approached Gila to let her know the issues, all she could tell me was "She was sorry" & "She Didn't know". She knew very well when I gave her my drivers license and all, she only wanted to make the sale and didn't care what position it put me in. This has put me in an awful position with my engagement ring. I just wish I could of been properly informed, especially with a big life decision that I entrusted to Peoples Jewellers.

My Fiancé and I were not greeted, and when we received help looking for wedding bands, it wasn't very pleasant or informative. I chose to shop here because of the wide selection of bands, specifically for men, and also because of the Black Friday sales. The sales person proceeded to make fun of the one ring my Fiancé had his eyes on, saying it was suitable for teenage boys. At that point he decided he did not want to have a sale here, however I liked the ring I chose as well as the price so I didn't care. I was hoping for a better experience for something so special. I don't regret getting my ring here, but the experience was incredibly disappointing.

Great service when you are buying something but when it comes to service it seems as no one cares or wants to help you. My ring has been in to be repaired over 4 times and no one has called me once to let me know its ready. I have had purchased this ring in 2021 and its has spent over 4-6 months in total waiting to be repaired. I would recommend a dedicated service person or team because its not about selling you something its about making sure after the sale you are happy as you will be a repeat customer and generate referrals. I will not be shopping with Peoples anymore.

I will be contacting you tomorrow. After speaking with customer care today only to find out the ring we brought in to return due to bad inscribing was never reordered so sadly no fathers day gift. And a few issues with the new purchases we had bought in store. We went in last night to return all our purchases with no intention of shopping in store again. Gole however rectified most of the issues we had recieved wonderful and transparent service from her. I give her a 5 star. Talk tomorrow thank you

Today on April 6th the man and woman who were working this morning were extremely helpful and provided exceptional customer service. The woman offered to clean my engagement ring for free too even though I hadn't purchased it from there. Very welcoming and made it a very happy experience even after we discovered our online order for my fiancée wedding band was the wrong size. Helped fix the problem fairly quickly. I wish I could remember their names

Adrianna, was so pleasant and easy to deal with, she truly made the entire experience a breath of Fresh air, we wanted to make this right and felt so discouraged with all the high pressure sales from their competition it was getting so discouraging , so glad that we found Peoples and Adrianna , so so Happy! Thank you so so much! John and Tanya

Dealt with Jila at St.Laurent Ottawa location. Could not have received more professional conduct. She helped secure a repair to my custom made diamond ring. Absolutely the best warranty in the business. It is for life I missed a check up on it due to the pandemic but was assured it would be covered regardless. Highly recommend People's and Jila!!

I had an amazing experience with Golie. She took the time to make sure we chose the best ring and was super hospitable. She kept us notified of any news while the ring was being sized. I highly recommend her as she’s an Angel and will make sure that she goes above and beyond for you. Thank you so much from Rachel and Kin ❤️

So glad to be a customer of people’s for almost 15 years now. Jila (st Laurent location) was the greatest of help to me when I needed it the most. She made me feel taken care of, assured , and most of all, like family ! Thank you so much Jila! Wishing you the best and can’t wait make more People’s memories with you !

Hello, I wanted to send a thank you to Behar, sales associate at People's St. Laurent. She provided the best customer experience to my wife, son and myself. Extremely knowledgeable and knew how to coordinate our purchases with various outfits to make them versatile. We will be back to your store. Greig

We visited to have a Diamond fixed, and the store manager made sure to put us back on track with the warranty. We purchased the ring from Goli a couple of years ago. She was fantastic. Today, we had help by Adrianna and she was fantastic. If you visit, I highly recommend you speak with one of them.

I enjoy going to peoples jewelers, the sales person I go to is Jila she is very knowledgable and has no pressure. She is fantastic at her job and I enjoy shopping with her. I will continue on recommending her to other friends and family. Thank you peoples for hiring her job. Well done.

The store manager Adrianna and staff member Goli is absolutely fantastic and kind! The amount of times I have changed my mind, and they were so patient and kept a great sense of humor about it! Overall wonderful staff and wonderful experience! Thank you Ladies

Giving 5 stars cause Gauly is the best and always gives me 100% of her attention. She is very professional with a lot of gentle, nice and very understanding. She helped me through a big issues and made it happen. Thanks again Gauly! …

I've been served by Gole for the past visits and every single times, she made me feel special. She's very kind, does care about her customer and she's always willing to answer my questions and addresses my concerns. I highly recommend her.

Very nice staff, they are warm and welcoming. Berg great man to deal with. I had an online purchase chain was a bit small. Suggested another one for me to have. Was a great chain for substitute.

Friendly customer service, good prices and great sales! Special thanks to the lady who answered the phone when I was lost in the mall. Merry Christmas and Happy Holidays!! …

The reps were super helpful in identifying our needs and found something in our budget. Great location and would recommend.

Nice people working here but they don’t carry large size silicone rings for men. I found saferingz on Amazon.