The store was lovely and full of options and the animals looked decently cared for. However, the customer service was lacking. I was greeted upon entering the store but that was all. No offer to help me find anything, and nobody checked on me despite being in the store a good 15+ minutes clearly wandering around. This is a very large store with several options and honestly if somebody had bothered to talk to me I probably would have spent quite a bit more. It's my cat's birthday today so I was really just there to spend a lot of money that I didn't need to spend. Instead I got a pack of worms for our newt and I got my cat one single bag of treats. I was browsing at beds and toys and would have been happy to buy both but honestly after being ignored in the store I felt like spending my money elsewhere. Worse yet, when I checked out I noticed one of the two people there was actually the store manager. It's just surprising to me that especially with the store manager at the store on duty that I would be ignored my entire shopping experience. Rather than help me, she and the young man she was working with were just having personal conversation. All in all it was not the worst experience I've ever had but I imagine this store has a lot of untapped potential and sales being missed out on due to staff negligence. May want to shape up and do some re-training. Enhancing the customer experience goes a long way in sales profits :)

Awesome place that has a whole bunch of stuff for all common pets. They have bird, cat, dog, fish, reptile, and even other supplies for some of your uncommon pets (like tarantulas). Place was clean and didn't have any odor which seems to be an uphill battle for many other pet stores, so good job Pet Supermarket! Customer service is lacking however, there was no hello or acknowledgement from the three employees that were on the floor as they saw me looking around until I finally reached checkout. Luckily though that doesn't bother me and I was able to freely explore the entire store without getting stopped. However, I know that this is a pet-peeve for many other shoppers, so please correct this while you can. Check out was very quick and painless, straight to the point yet kind and professional! Lovely store that has fair prices for their massive inventory, just need to correct the lack of customer service.

The entire staff is so friendly & helpful & this place has amazing deals on food, treats & other stuff pretty much everyday. I get my dog food there & it can be anywhere from 25-75% off. Yep! No lie! Last month, I got earth born holistic dog food for 75% off. Then they always have the buy 1 get 1 free shelf stocked full of many options like treats, wet food, toys, etc. Definitely give this place a try. Your pocketbook & pets will love you for it!

Returned a bag of dry lamb kibble without any hesitation. Naturally I HAD to select some treats. Still had a credit so we converted to a GC. Now to walk in as if money wasn't an object. My dogs think they have a hooman Goddess! …

Amazing store to buy a pet! I recently bought a female guinea pig and my experience was amazing. The workers were all so kind and you could tell they really care about each animal. Definitely recommend if you're looking to adopt a pet here :)

I usually try to shop local to support the local biz. Wont be going here anymore. The same 60$ anvantix is 30$ on amazon. Didn't realize till I left. Why do you hose your locals? I'm ok w a small markup but double??

Couldn’t ask for a better place to take my dog. The staff is friendly and knowledgeable. The store is cleaned and they have the best self-wash station ever. Don’t even waste your time at PetSmart or Petco.

I love the staff here. They are so helpful and you can tell they actually care about pets and what they do. They hosted a Halloween party and they were so accommodating. I love this place.

I go to the store to give my dog a bath. It is only $10 they give you all the shampoo you need plus 2 towels. The staff is always friendly and helpful.

Great pet supply store and extremely convenient for the Far West area, right next to HEB.