Took a check there to deposit from a well established organization and it was put on hold, with only releasing $100. No one has ever said in all the times I deposited checks that there will be a hold no matter the amount. Either that clerk is trying to be employee of the month of no one else is doing their job right. Not happy one bit.

worst customer experience.. twice now i have been mistreated as a customer and even though i have been a client for how long with them. rude, arrogant and unprofessional. ill gladly take my business elsewhere that knows what customer service is as well as professionalism.

Made the mistake of showing up to this bank to file a bank transfer. All the teller counters have been replaced by couches and tables, which ended up being useless anyways because you'll be waiting in line while the singular employee left redirects you to other banks.

Horrible customer service. Do my banking for my company here but will be leaving asap. Got attitude from a lady named Barbara from the moment I walked in the door and the branch manager told me if I didn't like it bring my business elsewhere lol. Great Job RBC!!

Early this week I attended this branch and conversed with the Business Teller. I have a RBC chequing account and a RBC U.S. account. I wanted to deposit some funds to my U.S. account and open a savings account to deposit additional funds. I

Im uncertain at first if im going to visit this branch again to address my concern since my first appointment experience with them is not so good.And today same thing happened again, the lady who attended to me showed that she doesnt value

not a branch that I will ever deal with again - one particular teller was exceptionally rude when I was dealing with her - she flatly refused to serve me with a request I had made...where I had never had an issue with other RBC branches or

I come to an RBC every week and this branch has the most horrible customer service. I cash a cheque paying their service fee and offering 2 pieces of ID. Multiple encounters with a Suzanna Rubenstein or something like that. Rude, wouldn't

Very poor customer service. My mom is elderly and went to the line for elderly customers where she could sit down. 12 people were served before us. Staff wouldn't even acknowledge us sitting there. Finally after speaking quite loudly how

I don’t usually leave reviews however, mine and my family’s experience today was fantastic! Nicole is the best RBC Advisor I have ever had the pleasure of meeting. She was so lovely answered every question we had and truly went above and

New design is terrible for customer service. Walked in and there were others along with myself that had no idea where we were. Teller counter changed to couches and everything for transactions was pushed into a small corner where only 1

Absolutely unprofessional staff, I booked a video conference with Mervyn Abraham for 12 noon. I received two follow up emails, advising me that I will receive a link to join the conference and some instructions about what forms should I

Similar to another previous customer, this branch is by far the worst of any RBC that I've visited. Upon making my request the teller refused outright until I insisted that I have cashed this exact same type of check from the exact same

I have a U.S. account so I have to make my deposits in the bank in person. The other day there were two tellers working and other employees milling around the bank. This bank is small. The people at the front of the line were standing 6

Before when they jusr opened all the staff were very friendy.. Greets you with a smile all the time... But from the past 2 years I've been going there.. Everything is changing slowy, no more greetings, no smile.customee service is very

I've been an RBC customer for many years now. Had a few bumps with my account but rbc has always been understanding and helpful to navigate thru the tuff times. I've dealt with the manager personally at this branch and she was great. I

I had an appointment to open a corporate account and it happaned to be with Account Manager Marven who had no idea how to open it. I wasted half an hour and without any results took my paperwork and went to another brunch where brunch

Went there 2 times because it close to my house but both getting terrible experience. The advisor is helpless. I am seeking for help but always questiones me back and told me go to another branch for help. Terrible service and advisor!

I shouldn’t be giving any star at all, but it wouldn’t let me. Herrick Cheung, one of the advisor is a total jerk !!!!!!! He should have more training on customer service !!!!!! Don’t make an appointment with him, he is a jerk !!!!!!!!

Worst customer service experience, despite having savings and a lot of products and years with this bank, teller wanted to put hold on the bank draft. So please tell me then what is the purpose of purchasing the bank draft afterwards?

I had an issue with my Visa and the interest rate went up. The teller that greeted me with a smile was Assad, he told me that he would look into the issue which I thought was lip service. Assad called me back three hours later. I am

One star is too much for this branch. The lady set up our RSP as a personal account instead of spousal and set it so get reinvested instead of calling us so now our money is untouchable when we want to pull it out. Worst bank ever.

I went there to seek advice regarding my credit but Herrick Cheung didn't even put an effort to help me. No care at all. This kind of advisors should not be employed by RBC because they are no help at all with their clients.

There’s a reason why this place is 2.4 . Stars! No tellers at all. Went to pay my credit card off in a rush so I could use it more for a trip I was heading out too but no tellers, rude staff.pointless location to have

Worse customer service and system in banking I’ve ever dealt with. Can’t wait to move my mortgage elsewhere and judging from the reviews and 2.5 star rating. I would say everyone else is on the same page with this.

I've been going to this RBC location since it opened. The staff is very friendly and extremely helpful for all my banking needs. I've never had to stand in line for more than 2 minutes. Highly recommended!

Slow service no value of customers time you would think with posting record profits year over year they could afford to hire some help truly sad I hope the rest of the world starts working like the banks

Terrible customer service, disrespectful employees, and people who clearly hate their jobs. Didn’t help me at all with my issue nor did they direct me to someone who may know how to help me.

Terrible branch, all staff work slow, I asked about small US bills and they don't have any in stock and when I asked them to prepare the bills for the next day they said they couldn't

Miss leading website. Booked a appointment online to change my wife's investments from GIC's to Mutual Funds that were maturing. My had picked some Funds that she would like to

Long story short! RBC has repeatedly drop the ball with the handling of my car loan. I’ve spent several hours on the phone trying to get this resolved & have been to there bank

Worse customer service, One useless adviser working the branch his name is Mervyn Abraham, he doesn’t know anything, really useless & talking like drank. No use.

Great service!! I love their switch from counters to couches and tables. As soon as I went in there, I had Naila, came to check up on me with smile.

Employee in the office took off his mask which is not good. He was extremely slow and felt he needs a refresher. Will ask to see someone different.

Kaitlyn helped me today to deposit money via atm.That is really good to know. Usually this branch is not busy.

Worst RBC in town! I ordered something through the RBC site to be delivered to this location. I

I will give 100% to Ms. Alice Wang she’s kind, friendly and approachable thank you keep it up❤️

Mansi was very knowlegdeable and very easy to talk to, every thing she told us makes sense.

Worst rbc branch ever . Considering going to one of the big 3 thanks rbc

DO NOT COME HERE EXCEPT FOR ATM USES.