The manager there has no customer service skills. I went in on the weekend to deal with 2 cheques from my mothers estate. Was told I had to make an appointment and talk to estate dept., ok! Forward to Wednesday, I spent an hour waiting for her to come in and she was extremely rude to me. Definitely not going back to that branch.

Very slow service! It was huge line, 2 workers just chatted with one costumer for about half an hour, and other worker was very slow! I think if costumer need to discuss something, he should to make an appointment, and 2 workers shouldn't pay attention to only one costumer, while so many people are waiting in the line!!!

i been to rbc bank to open a business account they are are awesome i got a fast service by arva vohra she is a very professional finace advisior she help a lot she offered a good things in a business accout she is very experience with her job i really appreciate ARVA VOHRA thanks for excellent service

I’m not surprised by the rating for this location worst customer service I have ever experienced in my life time staff are ignorant and literally don’t know what they are doing closed my account just because of this branch by far the worst bank in Canada I would rather use PC says a lot lol

Terrible service, extremely unprofessional and rude staff. Update: gave them another chance after a year sad to see nothing changed. Toxic females that don't care about customer service. From managers to employees. Don't waste your time here with much more professional branches available.

Arva was AMAZING!! I am always leaving with questions remained in awnsered but she explained everything I needed to know, was clear, and so so kind. She helped me figure out different banking options and was super patient:) Made my experience so great Arva is the best. 100/10

I always have a great experience at this branch. Jazz is extremely helpful. She helped me with my funds and gave me financial advice on where to invest and the best savings account for me. Over all Great customer service, polite, extremely helpful and very professional.

Went in this past Saturday and the sweetest lady helped me. Decided to go back to this branch today and a lady with glasses helped me this time. She really had no customer service. I wish she can go and learn from the lovely lady who helped me this past Saturday.

These days there is no point of getting draft. Banks are taking your money and putting hold on your money for 4 days so they can earn money from others money. Bank manger said “I can tell you million time same thing”. Great customer service. Way to go RBC

Bank was absolutely awful the manger was rude and unprofessional she acted like she had better things to do this branch was one of the reasons I left RBC. I also felt quite judged by her and felt discriminated against when I was doing my transaction.

Worst bank. Literally the slowest service, they obviously run off of PT staff because you never see the same teller twice, so there’s a lack of familiarity. And they only ever have one teller at the front at a time. There’s always a line up

We are so fortunate to have worked with RBC during our home buying experience. They made the process so easy. It was the Mortgage part, I was so worried about before considering a new house but this guy Amandeep Mavi was so professional and

I got off work at 4:30pm and drove to my RBC bank. Got there for 4:55pm with a couple people ahead of me. Someone who worked there asked me what I was there for, which was depositing a bit of cash. She said I could use the atm but I wasn’t

Really unprofessional staff and leadership at this branch. They have their own branch policy which is not the RBC bank policy so is also against the RBC ombudsman and deny customers getting access to their own funds. I hope this branch is

i will give minus1 as the teller- HARNEET/HARMEET kaur was very rude. i was going in this branch for a year now as this is very close to my house. she don't know how to give customer service. i was doing what i supposed to do but she said

Absolute trash customer service, not even the manager can figure out how to do a wire transfer that has already been done thru the bank with all the information RBC requires with a RBC receipt, also had to come back 3 times for different

My experience with the branch tellers have been okay so far, but my experience with their financial advisors have been horrible! They lack the ability to answer my questions or just choose to ignore them because maybe its extra work for

Late last night, it was dark, my phone was dead and I couldn't get an uber. I went to this bank feeling a little stressed due to the situation and they were extremely kind. David got me the phone number for yellow cab, let me use one of

My name is Luis Miguel Hernandez Morera, RBC is not appreciating our business with them. I have been dealing with the impossibility to send a transfer to USA since last Monday. After several hours on the phone a costumer service told me

Had a wonderful experience with the mortgage from RBC. I was assisted at every step of the process with perfection and professionalism. Best rates were provided to me and was approved in a short span of time. I would like to express my

I was blatently lied too, or ignorantly mislead by the staff. The RBC promotion where you can get an iPad if you set up pre-authorized payments to which was confirmed by said staff to include services such as Netflix, Disney plus, etc.

I went to the branch at around 3.40 to get my pay cheque certified and the counter clerk named susan was super rude and she refused to certify it because she had an excuse that they were closing soon and she advised me to come 45 mins

The staff doesn't know how to do a transfer lol.... I guess older people without access to technology will have to ask someone on the street how to send money online cause the banks cant do it anymore. Might as well close the branches.

The girl sit on the counter even donot know how to speak with custumers ..she is so rude ..i donot know why bank is paying to them..no maners no respect ..useless branch donot go there ... i wish i can give her minus

Harneet Kaur is awesome at harvest pointe. She is really informative. I was there at the branch without appointment. She tried to help me with all her efforts. I think she is among few hardworking people in RBC

I have met Arva at Harvets pount branch, she is very helpful and responsible she helped me with my business and personal banking. Very smooth process easy to deal with. I Apprecaite all that she does.10/10.

This was my first time with RBC and really i had a great experience with Kuljinder Sandhu . She is a great advisor and very kind person. She explained me all the benefits of my students account.

Extraordinary customer service by teller Jojo (Yoyo?) please forgive me if I don't write her name right. My wife was going to close her account since she open a chequing account she was

This branch is absolutely amazing and the girls are so so friendly!!! Fast service always! They’ve handled large amounts of money very professionally. I’m very happy here!

Stupidest branch ever. They let me sit for two hours and no help was received. Go here if you don’t have any other thing to do. Extremely disappointed.

I hate to make this review here because it is not the branch's fault....but.. What an awful experience opening a new account at @RBC #RBC #royalbank

Don’t go that branch they are people without any banking knowledge specially manager customer service is bad try to go some other bank instead rbc

Dont bother. people who work here dont know what they are doing. i had called/got called back for 3 times to get my transfer limit increased.

Aditta brother Thank you for what you did. I went to this bank a few times. They were happy to help. I didn't see anything negative. …

I never impressed by RBC , weird tellers , unable to help. Even the customer care (telephone) you have to wait long time

This branch has been fantastic, specifically Sonam one of the financial advisors I had the pleasure of meeting with.

Short staffed, long wait times. Only 2 tellers were working and had to wait a long time in the line.

Went in to use the ATM. It's 36°C outside and the heat is on full blast in the front entrance.

Sandy's customer service skills are exceptional. She went above and beyond to assist me.

So this is not about the branch but about RBC VISA USA card and issues experienced!