We were originally planning to sell our family home in March 2020, had the valuation, got the photos planned but...!! Then in February 2021 we again contacted Rachel Andrews at Oulsnams, Bournville and everything was organised quickly and efficiently. The photos were fantastic and it was really lovely to see the house looking at its very best. All the viewings were managed by the Oulsnams team and within 30 minutes we had an asking price offer for the house. Within 48 hours we had 2 asking price offers and one very close. The process was brilliantly managed and we were able to complete with our chosen buyers within 11 weeks and before the end of the stamp duty holiday. We have bought and sold several houses in the Bournville area over many years, some our own and some buy to let. We only ever ask Oulsnams to handle the sale process and we are always delighted if they are acting for the vendors. For us they are by far the best local agent and we have never been disappointed. Definitely 5 stars!

I can’t rate Rachel, Samantha and the team at Oulsnam Bournville highly enough - I would give them ten stars if I could. They did everything that they said they would and more. They sold my home in King’s Norton very quickly while I was going through health problems and a divorce, and were great at communicating with me and my ex-husband throughout. Feedback from viewings was prompt and very helpful. Once the sale was agreed, Samantha kept on top of everything and managed to get us over the various hurdles that accompany any property transaction. I thought that they were incredibly professional, kind and compassionate whilst also absolute experts on the local market. Using a traditional estate agent is most definitely worth it for a stress-free experience, and if you’re selling in King’s Norton/Bournville, these ladies are the very best.

A real cut above other estates agents in both regards as being a seller and a buyer. Their customer server is excellent and communication with customers is obviously very important to Oulsnam (unlike several other estate agents); found they were very efficient, kept you informed about every process and every viewing via text and email reminders. As a seller I really felt they were there for you, pushing things forward, chasing up solicitors etc. to keep things moving. As such the sale of our property was smooth and as stress free as these things can be. The staff are fantastic (in particular Rachel and Becky who I had most contact with) both professional and polite – nothing was too much trouble for them. I’d definitely recommend Oulsnam whether you’re buying or selling.

We were a little nervous about planning to move house during the uncertainty of the impact of covid on the market and the selling and buying process. However, the expert advice, guidance and reassurance from Rachel Andrews and her Oulsnam Bournville team gave us the confidence to proceed. It was a very positive experience throughout from start to finish, including Rachel"s initial survey and expert advice, Samantha Looker"s excellent guidance and keeping on top of progress and not forgetting Becky for her fantastic support with our viewings. This is the 5th time that we have used Oulsnam to manage our sale and we are so pleased that we chose to use them again. Can"t thank them enough.

Aghhh, a house purchase! Like trying to navigate the Niagara rapids in a skiff with no paddles! You never know when you’ll hit a rock, or get flipped into the rushing water to meet your peril at the falls edge. Not so for me! Oulsnam provided ample support and helped negotiate the unexpected bumps and scrapes when they appeared. All this during lockdown too! If Rachel was the life-jacket, then Samantha was the oars; helping me navigate the turbulence and leading onward to still and calm waters. So, thanks to the staff for my lovely new home. Oulsnams were always friendly, straight forward and accommodating. What more do you want from an Estate Agent? I didn’t get splashed once!

Poor experience. Buyers count too! You need to be a little wary about misrepresentation when a property marketed as 'chain free - vendor going into rented' suddenly changes into 'they have changed their mind & now need to find a property' as you provide proof of funds after having an offer (above asking) accepted. I hope this isn't a common scenario but post my review in case others are experiencing similar. The agent apologised nicely explained they can only act on the instruction of their 'clients' but as a potential buyer I certainly feel like a customer funding the operation so I expect a better service experience than this.

We would strongly recommend Robert Oulsnam Bournville office to anyone looking to sell or purchase in the area. They were exceptionally helpful, friendly, professional and supportive throughout the entire process and genuinely wanted to ensure that our house sale and purchase went through as smoothly as possible. They kept us - and our sellers/buyers - fully informed and updated throughout the process and were never afraid to answer queries or contact solicitors to ensure lines of communication remained fluid. Some of the best customer service we've ever experienced and fully deserving of their award-wining reputation.

I cannot recommend Oulsnams at Bournville enough. From start to finish the service they provided was superb. Rachel, the Manager initially valued our property and was extremely enthusiastic about the sale. The price she estimated was very favourable and we ‘sold’ on the first day of viewing. Throughout the sale, the person who shone for me was Becky. Nothing was too much trouble and every little query or niggle was very quickly chased up and she kept us continually in the loop. She really did make a stressful time much, much easier. If you are looking to sell your home I would definitely use this branch of Oulsnams.

If you're looking for an estate agent to sell your home, i would strongly recommend Oulsnam. As someone that has been looking for a house, i have been really impressed with Oulsnam. They have been the most proactive at sending out property match information (the only agents to have done so despite registering with multiple). They have been knowledgeable about all properties we have seen with them and always followed up with a phone call afterwards and again if we hadn't discounted a property initially. All without being pushy. If we were to sell in the area later on, i would choose Oulsnam given recent experience.

Selling a property in the UK whilst living in Australia wasn’t something we were looking forward to. However, Oulsnams kept us up to date at every stage, they provided constant feedback on the viewings, provided excellent local and national marketing and once the offer was made and accepted they assisted with securing a conveyancer and keeping us updated on the process. All this and securing an excellent price for our property with, what we felt was, excellent local knowledge of the market and the demographic we were aiming to sell to. We consider ourselves very happy clients - thanks Oulsnams in Bournville!

Fantastic service from start to finsh from the Bournville branch. They made the process so smooth and stress free. Rachel completed the initial valuation and through her knowledge and expertise helped us to agree on an asking price that was fair. We received multiple offers on the first viewings dealt with by Samantha and we accepted the same day. Samantha then dealt with all of the queries during the sale process, keeping us informed regularly. Nothing was too much trouble for her. The process was made seamless and stress free. If you are looking to sell your home i highly recommend Oulsnams.

My family have used Robert Oulsnam for many, many years and have always been exceptionally pleased with the professional service offered. Our recent house transaction, both with selling our property and in search of our new 'forever home' in the Bournville area was managed by Robert Oulsnam with great care. From start to finish the worry and stress of house conveyancing was taken off our shoulders as we knew we were being well looked after with a first class service. My husband and I are now the proud owners of our 'dream home'. Thank you Rachel, Becky, Sam and the rest of the Bournville team!

All of the staff at the Bournville branch were always helpful and professional in all of my dealings, whether via email, on the phone or face to face. I was kept fully informed about every viewing and the outcome, Once a sale had been agreed, I received regular updates on progress and it was clear that staff took the initiative when dealing with either my own or the buyers solicitors. In particular I would like to mention Rachel who was always honest in terms of managing expectations during covid, through the process of selling my father's flat. thank you.

The service from Robert Oulsnam in Bournville was little short of excellent. Our main contact at this branch was Becky Price, from showing us round the property right through to the completion day. Becky was always right up to date with how things were progressing, extremely courteous and above all displayed enormous amounts of patience, as it wasn’t an easy ride! If she was on holiday, her colleagues were always well aware of progress on the purchase and were also polite and thoughtful. I can absolutely recommend them.

We recently sold and purchased through Oulsnam in Bournville, and found them to offer a fantastic personable yet professional service right from initial consultation, through viewings of prospective purchases and then onto completion. Communication was consistently regular and helpful throughout, and they were great at keeping the wheels moving during what ended up being a long completion process. Thanks to all at the Bournville office - we would certainly recommend to anyone else looking to either sell or buy.

From the Branch Manager's first visit, we felt we were in good hands. Rachel's advice about price and all sorts of practical aspects of the move were marvellous - and proved to have been completely accurate as things turned out. All the help from her colleagues was prompt and efficient and always friendly. We have moved succcessfully from the house we lived in for nearly fifty years - I put much lowering of stress down to Rachel and her team. We couldn't recommend them highly enough. Thank you!

We were very happy how Robert Oulsnam Bournville dealt with us when buying our new house. After coming to a dead end in trying to finance the purchase Rachael arranged for us to talk to Oulsnam's independent financial advisor Jacqui and through her we were able to finance it. .After that any query we had was dealt with very quickly and we were always kept informed on how the purchase was going.So I would certainly recommend them and would like to mention Rachael and Jacqui in particular.

Great service from Rachel, Samantha and the rest of the team in the Bournville office. I live 300 miles away from the house I was selling, so relied totally on Oulsnam to manage the process for me. Samantha kept me up to date with information on viewings, offers and negotiating the sale of some of the furniture as well as the house. The whole process of selling a house was as easy as it can be due to the efforts of Oulsnam's Bournville office. I would highly recommended the team there.

The Bournville team are incredible. Their friendly and personal service took away all the stress of selling a house, keeping me updated every week and nothing is too much trouble for them. Rachel and Becky in particular are who I dealt with and they are an absolute credit. Rachel certainly knows her stuff when it comes to valuations and how best to market your property. Thanks so much. I would recommend Oulsnams without hesitation and would definately use them again.

The service, support, and advice I received when selling my house was excellent. The whole team worked very hard to ensure a successful outcome. The house achieved a fair market price and I greatly appreciate all the help I received, particularly from Rachel. This is the second time in recent years that I have used Robert Oulsnam at Bournville and, should I move in the future, I fully anticipate using them again. I highly recommend this branch of Robert Oulsnam.

We chose Oulsnam Bournville for their knowledge of the area, enthusiastic staff and market share. We were pleased with the number of viewings especially since our property would only appeal to a particular buyer. Once sold there were some issues with surveys etc that were dealt with efficiently and delays caused elsewhere in the chain that were chased regularly. The team covered for each other during holidays so we always felt well looked after.

Having just received an offer from a likely buyer of my mother’s bungalow, my family have been impressed by the efficiency of the Oulsnam team. They have worked hard to advertise the property and to enable prospective buyers to view ASAP, which has led to a speedy offer which we hope will lead to a definite sale. In addition the team have made sure they kept my sister and me informed of progress at all times.

Excellent service throughout the process and very professional. Robert Oulsnam representatives kept me informed throughout the process and were excellent at getting viewings. They also communicated with me often daily to keep in touch about the next steps. They also worked well with our chosen solicitor. We would thoroughly recommend Robert Oulsnam Bournville and pleased we chose them to sell our house.

The service I have received from Oulsnam Bournville has been fantastic. A friendly and informative service with excellent communication all throughout the sale. As it's local to where I live I have felt comfortable popping in and have always found friendly and helpful staff, whoever is in the office at the time. Many thanks for making the process of selling my Mum's bungalow as easy as possible.

We sold and bought a house through Oulsmans. From our first enquiry to a friendly follow up at the end of the process Oulsmans have gone above and beyond to provide both an accurate and friendly service. They fielded questions with speed and honesty while helping set us at ease with an often complicated process. The Bourneville Team are an asset to the wider Oulsman network.

The whole team were fabulous from start to finish. Thoroughly professional in the way they handled everything. I wouldn't hesitate to recommend them to anyone. Don't go with an internet company just because they are cheaper - you will need real people on the end of a phone who really care - and that's what you get in the Bournville office. Many thanks to all of them.

I was very impressed with the efficiency of Oulsnam's - at a time sadly when so many other organisations have forgotten the basics of customer service. Always responsive, professional and pleasant to deal with. The photography and video service was also of a high quality. I would definitely use them again and wouldn't hesitate to recommend their service to others.

Terrific experience with the Bournville branch of Robert Oulsnam. They are always willing to do a bit of chasing up and down the chain to keep things moving. Becky dealt with most of my purchase enquiries and she was extremely professional and proactive right from viewing our purchase to completion day. If I ever buy a property again I hope Oulsnam are the agents!

Excellent service from all at Bournville office throughout sale and purchase. The predicted sale value for our property was spot on. We were kept informed of all movement on sale and purchase throughout the process and we couldn't be more pleased with the end result. Thanks to all at Bournville office we will certainly recommend you to others. 10 out of 10.

After a disappointment of a sale falling through, we found another sheltered housing flat for my father through Oulsnam. Samantha was very efficient and showed compassion throughout. We have both sold and bought through Oulsnam over the years. They have always shown a high standard of customer care and we wouldn’t hesitate to use them time and time again.

What I particularly appreciated from Robert Oulsnam's Bournville office was the personal service I received. At times of stress during the house selling and buying process the staff always offered a symapethtic ear and went out of their way to offer practical help and support. The service provided was both personal and thoroughly professional throughout.

My wife and I were so pleased we chose the Bournville Office to look after the sale of our house.Rachel and her team were very helpful from the outset, acting as an intermediary in resolving the sale price and keeping us in touch with developments.On those occasions we had to phone the office to resolve a query it was dealt with very speedily. Thank you

We had a long drawn out sale due to circumstances beyond anyone’s control. All during the process the Staff at Bournville we’re always efficient, upbeat and supportive. I have moved many times over the years and my last two moves were with this Oulsnam branch. I feel qualified to say the standard of service they gave was exceptional.

My sister and I sold our late parents house through the Bournville office earlier this year. We were very impressed with all aspects of the service provided and would highly recommend to any future sellers in the area. Sound professional and friendly advice was given at all times by Rachel and Karen. Thank you. Mrs C S & Mrs S W

Agent was always on time for viewings and promptly replied to email/phone queries. Nothing was too much trouble for Samantha and I was able to secure the property without any problems. When I collected the keys to my new home I was given a ‘welcome pack’ which was a lovely start to my new life in Bournville.

Great experience with Robert Oulsnam, will be using them to sell this property when the time comes. They were very friendly and profressional, excellent customer service and were great at keeping me in the loop with regards to the chain for my transaction. Lovely staff, would definitely recommend.

Oulsnam Bournville was very supportive helping me sell my late mother’s flat following the first lockdown. They gave good advice and great value for money. Even when things became more complicated Sam was always there to help and keep me updated with a smile on her face. Thank you

We are very happy with the excellent, professional & helpful service we had from the team in Bournville. They kept us updated on a regular basis and always returned our calls in a timely manner if we needed to leave a message. We valued their advice and individual service.

From start to finish the team at Bournville were helpful, efficient and supportive. They responded quickly to all queries and dealt with issues in a professional manner. Excellent customer service throughout from all the team. I would recommend them without hesitation.

The team at Bournville was unfailingly helpful throughout our sale process and it was clear that they worked hard to market our home and obtain the best price. At no time did we feel we weren't on their priority list and their hard work achieved an excellent outcome.

Nothing was too much trouble for Robert Oulsnam and Company throughout our transaction; from arranging the viewing and handling our offer, right though to completion, the branch staff were always polite, helpful, and efficient. We'd happily recommend them to anyone.

Excellent service received from Oulsnam @ Bournville. Particular thanks to Karen C who went above and beyond to give us fantastic support throughout the buying process! Communication was brilliant and we would highly recommend the Bournville Robert Oulsnam office.

Robert Oulsnam Bournville were efficent and approachable on all occasions. They offered professional advice and support on a regular basis. All staff members were friendly and positive which made the whole selling process a lot easier. Highly recommended!!

A very professional service. Attentive to our needs. Pleasant staff. Viewing at all times of the day with a member of staff if needed. We have used Oulnam's before and would have no hesitation in recommending them and using them in the future if needed

Really professional service from start to finish. We needed to sell our house rapidly, and accepted an offer (at a really good price) after just 5 days! Would definitely recommend Oulnams as their presence and experience are unrivalled in the area.

After bad experiences with other estate agents, Oulsnams have been a breath of fresh air. Brilliant & so professional from start to finish. We are so impressed, especially with Karen in Bournville & Tim in Stirchley. Many Thanks Tony & Jill Jackson

Oulsnam Bourneville office were great throughout my transaction. Straighforward and no-nonsense advice which was appreciated, particularly from Laurie who showed me the house. Jacqui at Crystal Finance was also brilliant throughout.

We received excellent advice from Rachel the Manager throughout the selling and buying process. We also found the other members of the Bournville office to be very helpful and efficient. We have no hesitation in recommending them.

We bought our new home through the Bournville team and they were excellent. They were knowledgeable, helpful and great to work with. Our particular thanks go to Samantha and Sioban. Highly recommended! Rob and Nicole Mainwaring

Very highly recommended, the support and information received was above and beyond expectations, especially when chasing paperwork the whole length of our chain. A huge thank you to Karen and Rachel for all of their hard work.

If you are thinking of selling your house I thoroughly recommend you visit these guys. They work closely with you to create the best strategy to market your house and you very quickly become aware that you are in safe hands.

What a fantastic team and superb Branch Manager. They were professional, but also showed great kindness and understanding of circumstances. Keeping us updated every step of the way. I cannot recommend them highly enough.

Racheal and Samantha really understood our search and never pressured us but were always ready to respond rapidly on our behalf and support us through our sale and purchase with professionalism and experience.

Rachel and the team were great, they kept us informed throughout the process and Karen kept on top of all of the solicitors. Oulsnams definitely have the leading market share in bournville. Highly recommend.

We have had very positive experience with Oulsnam Bournville team, they were open, honest and reliable which made a huge difference for us and made the whole process less stressful and more successful

We found the team at Bournville to be thoroughly professional, with an excellent knowledge of the local housing market. We have absolutely no hesitation in recommending them.

Robert Oulsnam .mature and serious estate agents. Honest with customers. I personally recommend Robert oulsnam and company. Best place to sell and buy your property.

Brilliant service from Rachel, Becky, Karen and Sam. They really went above and beyond to make sure our purchase went through. I would highly recommend them

We would highly recommend Robert Oulsnam Bournville. They kept us constantly updated with the progress of the matter. Staff friendly and very professional.

Throughout the selling process I received a friendly, helpful and very efficient service, I would recommend them to anyone.

Very pleased with the service provided by Robert Oulsnam, always quick to respond and aided in moving the purchase forward.

Highly professional and friendly, always happy to answer our queries no matter how daft they may have been!

Friendly and professional team who helped the process of buying a property all the way along.

Rachel and the Bournville Oulsnam team have been amazing, I highly recommend them.

They dealt with everything very efficiently and were very helpful throughout.

Sale of our property when really smoothly and the staff were very helpful.