I should start the entire review by stating that I am accustomed to using Hertz Gold system. Your car company was suggested by my travel agent as a solution due to your availability so that was good and that is about where the good ended. Arriving at the terminal for JFK pickup and there was no real line for your services there were 4 people there with 3 attendants which was promising. The turn time on the front desk was slow, I would say ~25 minutes would be fair for my wait time in what is really an empty que. I expected the delay and planned for it since I didn't know what to expect from the service, but this was disappointing with so little traffic. I had a real distaste for your company nearly demanding to photograph me for a rental. I had an even more distaste for the employee whom had more or less the opinion that I was overreacting without saying as much. This person was not even the person handling the rental, but my agent actually didn't know how to handle some requesting not to use bio metric data. The Agent then belittled my request by saying "Well the government, TSA, traffic cameras all take your photos" as if this makes the situation of a customer any better in this case as they are already clearly not on board with biometrics. Then on top of this they requested two forms of ID which is not typical for domestic travel, I only had a driver's license with real ID which is good enough for the federal government but not for a car company. Then there is a cost factor on the rental the staggering amount a corporate user is being billed I mean I am not paying it, but I see the rates where I go. Sixt was easily 300% more expensive than my typical Hertz rental. next was waiting for the car in the exit area, this was convoluted at best. There was no agent outside telling me how the system worked, I had to go find someone ~100 yards away and be told to return to the staging area as they were cleaning my car. 20 minutes later my booking agent helping another customer sees me waiting still and goes to find my car for me. The car is parked between myself, and the cleaning area and no indication is given to me to take the vehicle. If the booking agent had not been there, I would still be standing there now waiting. Once getting into the car it smelled like fresh turned dirt/mold/old wet clothes. I couldn't be bothered with waiting any longer as I had a client appointment and I was already close to being late. The car during operation was fine minus the fact the car kept saying "maintenance required see your dealership" on the console. Upon returning the car the process kept me on the lot for 30 minutes while the attendant recorded the return, Hertz is drop and go. Overall, for a first impression, barring personnel challenges, I do not think I would use your service again unless I had no other option. Your car was exactly the same as I would have gotten from Hertz at 3 times the price, your process took a very long time to get out the door, your process to return took too long as well. 10/18/2023: follow up, it took multiple emails and responding to requests to get someone that actually worked on the site. Be aware most of the immediate emails will be from automated systems. Even once this was accomplised the best response was more or less this is the way it is while we are remodeling the lot. As for the cost of the car the rep did state I was quoted and billed at the incorrect rate for the size car I had. It was billed as a limo and I had a sedan. No changes or adjustments were offered nor were they requested but I did not feel my attempts to help them were well recieved in addressing the process issues.

Trying to leave a overall review for my experience with Sixt. In order to leave a review you need to choose a location where you rented your car, lovely enough those you can only choose from a select few locations. So I decided to choose New York, although my experience takes place with Sixt in Europe… read along to see why you should choose literally any other rental service than Sixt. My friends and I traveled to Portugal recently. We rented a car through Sixt for a 5-day trip within Portugal. A few days into the trip, the car broke down. Suddenly, the accelerator would not work whatsoever, even with the pedal all the way to the floor. The check engine light and EPC lights both came on and the car was very weak and shaky. This happened while driving with other vehicles on hilly territory, and we are lucky that we did not crash/injure ourselves or others as a result of this car malfunction, which would then be a very different conversation. When our car broke down, we were able to call Sixt for roadside assistance. We were told that a tow truck and taxi would be there within 35-60 minutes. It took over an hour for the tow truck driver to arrive, and he told us that he had only been contacted 20 minutes prior to his arrival. We called Sixt to check on the status of the taxi. We were told that a driver was on his way, that he had just been contacted 5 minutes prior. However, they would not tell us what company was called, where he was coming from, how long he would be, etc. They said they did not have this information. We waited for another hour for this taxi. We called Sixt (and so did our tow truck driver) multiple times; each time, we were told a taxi driver had just been located 5 minutes before the phone call, and he would be 30-45 minutes. For approximately two hours, Sixt pretended that a taxi driver was on the way, even though we were stranded in the heat without a solution. About 2.5 hours after making the initial phone call, the tow truck driver was kind enough to bring us to a location where we could get food, water, and have a place to go inside from the heat. However, Sixt put us in an exceptionally dangerous situation by stranding us in the middle of nowhere and needing to rely on a stranger in a foreign country. It was about 3.5-4 hours later by the time the taxi driver arrived. This was a local taxi driver, who only needed to come 10-15 minutes to arrive at our destination. We then had to commute to the airport for a new rental car. Initially, Sixt had the destination (Faro) 2 hours south, and 3 hours in the opposite direction of where we needed to be (Lisbon, where we initially picked up the car). We had to use Google translate to tell the taxi driver that we needed to be in a different location, and had to call Sixt to request this change. We did eventually get a new rental car later that evening, after waiting hours for a taxi to be contacted. We lost an entire day of our vacation due to this dangerous car malfunction, and were placed in a potentially dangerous situation due to Sixt’s inability to send a taxi and their blatant dishonesty about the circumstances. When we finally arrived to Lisbon, their service desk employee gave us sixt’s customer service email and mentioned we should contact them regarding our experience. 7 email attempts and almost 2 weeks later, I have still not received a reply back from Sixt regarding our experience and concerns. If you are looking for a reliable, safe, honest, and responsive car rental service, Sixt is not one of them. Keep looking!

The car was dirty and had little to no fuel. The agents at the front desk had horrible attitudes as if they were doing me a favor to rent me a car. This was the second time I rented from Sixt the first time was a horrible experience also but I came back because of an email that said I would get a discount on my next rental which I never received. To make the rental worse the app wouldn’t allow me to extend my rental so I had to call and speak to a manager by the name of Hassan who was the only one that could makes the extension due to a glitch that was over charging me each time I went to do it. Adding insult to injury I would have to wait on the phone sometimes 20 minutes sometimes over an hour just to get him on the phone. And once again it was like someone was doing me a favor. It shouldn’t take hours out of my day to extend a rental. I reviewed my phone bill I have spent over 20hours! 20 HOURS!! On the phone with Sixt during this rental. To make this rental even worse I now been charged twice for this rental. Over $3200 I called the branch over 15x today to speak to the manager hasan. I was out on hold for over 50 minutes. I then called back and was told Hassan was with a customer and would call me back. I then waited 2 hours and did not receive a call back. I then called again to have some lady pick up I believe her name was Cathy who kept telling me Hassan was unavailable. I let her know that this was unacceptable and to get Hassan on the phone. She then tells me he’s outside moving cars. First off there are lot attendants that do that. Secondly I was extremely patient by waiting on hold for nearly an hour and then waiting another two hours, giving Hassan the respect to finish up with the customer I was told he was helping. To then be told he had t returned my call because he’s moving cars in the lot?! What kind of customer service is this?!?? So to summarize - 1) I never received the discount I was promised I would receive 2) I’ve spent over 20 hours trying to deal with problem after problem 3) Hassan the manager should not hold a position where it’s his responsibility to deal with issues and customer care. 4) I have been over charged nearly double for my rental 5) no one at the branch gave me the courtesy of a phone call or explanation for the charge 6) the cars are filthy and poorly kept 7) NO CUSTOMER CARE IS GIVEN I plan on making a report to the better business bureau first thing Monday morning. I also will be making phone calls to my local and regional news outlets as well as putting my experience all over social media if this isn’t dealt with immediately. By the way my business that I will not name right now has over 3 million followers on instagram and twitter. I assure you the id this isn’t dealt with properly it will cost Sixt a lot more than the $3200 I was over charged.

BAD EXPERIENCE BAD CUSTOMER SERVICE BE READY FOR BIG WORDS SMALL DEEDS I'm currently renting from sixt. Got a 2019 car . We are in 2023 so a 4+ year old car I'm a sixt platinum member So don't think that status will help Anyways to the point of the story I got pulled by a cop for the registration being expired and was held on the road for 45 minutes with my wife and kids really frightened by the whole situation. I called sixt main phone number and was told that I could come into JFK Branch to change the vehicle. I had a 2 hour drive to JFK last Thursday night and when I got there was told by the desk agent that they do not do vehicle exchanges. Even though on the phone your agent told me to go change the vehicle and they gave me an envelope with insurance which I don't understand how that would help with expired registration. And just sent me off with a vehicle with expired registration. I called in again I was told that I could go switch the car at LaGuardia airport but then got an email from LaGuardia airport stating that they do not have any vehicles at the moment wont be able to change my vehicle I called in again and I was told by the agent that Florida plates do not expire and they have a sticker PM on them. I told her that my plates have a sticker 06/23 and that they are expired. (Picture attached see sticker on plate ) So she said that I can come and change the vehicle but they can't guarantee that when I'll arrive there they will have a vehicle for me. Am I expected now, after calling in three times, getting pulled by police, wasting two plus hours driving to your JFK location past Thursday, To drive again to the JFK so that they can MABEY change my vehicle? When the whole problem started on your end from the beginning with you giving me a vehicle with expired registration? WENT BACK TO JFK TODAY AND THEY WOULDN'T CHANGE MY VEHICLE! Only gave me a sticker for registration I guess there moto "DRIVE THE CAR NOT A CAR" THE CAR IS A 5 YEAR OLD EXPIRED REGISTRATION CAR SHAME.

Absolutely terrible company with no business morals. This was my second time renting with them. The first time was several years ago in Florida, where they charged me for damages to the vehicle that were not there when I returned the car. My mistake back then was just handing the key to the attendant without doing an inspection with them nor taking photo evidence, so it was my word against theirs. It took me more than three years fighting with them over phone and email. This time I decided to give them another chance because they had the best deal for the car I wanted. Well, I was wrong. When I got my final invoice, there were all sorts of hidden charges. For example, there was a “transport facility charge,” a “customer facility charge”, an “airport concession recovery fee,” AND an “airport concession recovery fee SURCHARGE”. When I emailed customer service, I never heard back. When I called customer service, I was hung up three times in a row. When I finally got somebody on the line, they explained to me that that was an additional fee for picking up the car from the airport. That was in reference to the Customer facility charge, but still doesn’t explain why I had to pay another concession recovery fee on top of that. When I asked about it, the customer rep said that there was a bad connection, and I was disconnected again. Even though they ask for a callback number, they never called back. I will never, EVER, rent from SixT in any location ever again. They are the most unscrupulous, shady car rental company that I have ever had the displeasure of dealing with. I will tell all my friends NEVER take a deal from SIXT, because they say the DEVIL is in the details. And that’s exactly how I feel dealing with them!

Carlyle—an upstanding gentleman and amazingly awesome SIXT Employee—was a stellar example of excellence in customer service, professionalism, and empathy. I do not know this man beyond our brief interaction while I was somewhat panicking just a bit, and after the rental return, he was there to greet me and direct me to the terminal. After getting nowhere with two other car rental agencies, I was at my wit's end and needed a solution ASAP. Carlyle's help got me out of an extremely tough spot and challenging dilemma—simply because he listened. By doing so, he understood and genuinely wanted to help—traits sometime uncommon and rare when one finds themselves in a bit of a bind. Carlyle deserves the highest praise for his contribution to the SIXT team and the SIXT Organization, his outstanding professionalism, and his ability to see people. At the very least, Carlyle deserves recognition and beyond because I am now a returning SIXT customer because of my experience with him on that crazy and insane day. Now give that man a raise, please! Carlyle -- you may or not remember me, or our interaction, but I sure do. First, my apologies for being a month late in writing this. You need to know that you legit save lives, and SIXT needs to recognize this, too. Thank you very much for helping me that day... Because of you, Carlyle, I made it to Boston just in time to walk into a meeting that evening that is one of my life's most significant achievements and life-changing opportunities. I cannot and will never be able to fully express my gratitude for you. I am forever indebted to you, my friend. Thank you, thank you, thank you. Hector N. Saved by a SIXT Employee and a Real-Life Undercover Hero names Carlyle.

Received a car that, among other things, was due service in 300 (ish) miles. That made it really hard to take a proper road-trip, as was the plan, and made way too much time go towards hunting down someone at SIXT to get instructions on what to do. A long story short the experience was really bad since the response rate on the proper channels took 3(?) days and the phone agents only could say "switch out the car" and then when asked "where/how?" (we were nowhere close to a SIXT branch) they dropped the phone call. All in all, this was a terrible rental experience. Then maybe someone here wonder - "why did you not give it a one star rating then?" And the answer on that would be because of Elijah Mitchell at the JFK branch. He was the real MVP for us, he stepped in and gave us clear instructions and did everything right. So from "I will never rent from SIXT again" to "I think I will rent from SIXT again" just because he was such a class act. Update: This is a general question to Sixt and other users here. Is it normal for Sixt to send you a list of damages on the car, and asking you to prove that those where not made by you, that's already registered on the car? For me it seems like their vehicle management is quite poor and it makes me uneasy since I don't know if they will find something else that a previous owner did, and try to pin it on me, since it's obvious that they don't check their cars appropriately.

Awful service. after several attempts to secure and resolve an issue regarding a easy pass dispute, I find this organization to be one of the worst to deal with. A trail of emails only led to the fact that this company does not really care about their consumer. I will never use this company again, nor will I ever recommend it to my friends or family. There are so many rental agencies out there that are competing for your business. Give them a chance and I guarantee you’ll probably get better service. Sixt did not meet my expectations nor did they try to resolve the issues that I had with them. Very disappointed in the customer service and that way they handled my situation. as a follow-up to this review, I had contact with the company trying again to resolve an issue. Let me just say nothing was done. They took no responsibility or accountability for the issue that was at hand regarding a transponder, easy pass transponder. As I said before, this will be the last time that I ever use this company for rental. I gave them every opportunity to at least meet me halfway or try to resolve this issue in a professional manner. To all those seeking rentals, I suggest that you look into the other companies first. The quality of service, the inventory, and the cards that they give you are much better than what I experienced with Sixt.

Was taken advantage of, charged way more than my reservation had been for, and spoken rudely to by the employee at the SIXT location near JFK Airport. Part of the rudeness was being ridiculed repeatedly for being 2 hours late - due to a flight delay. My reservation was supposed to be for the smallest vehicle they have. Instead, they told me that the only available vehicle was a BMW 5 Series, and that I would need to put a deposit down of $1000 instead of $200. I would have been fine putting the additional deposit down, but in addition to the deposit, I was charged much more for the vehicle. Then I dropped the vehicle off in the Philadelphia location and spoke with the manager there to question being charged way more money on my credit card than what my reservation had been for. The manager said that he would send the pertinent information to the manager of the SIXT location near JFK Airport and that someone would contact me about it. Noone ever contacted me. It has been impossible to speak with a live person on the phone from SIXT that can assist me. There were additional problems that are not included in this review. My experience with SIXT was by far the worst experience I have ever had with a car rental company.

We have rented a car at Sixt JFK. I chose them after having a look at the google reviews and found that the other main rental places had the absolute worst reviews. A young African American lady was serving us when we arrived whose name I unfortunately forgot. She was amazing and really helpful. She asked where we are going, made calculations accordingly and advised us what would be best in terms of highway tolls. We were driving up to Vermont where she said that there is no SIXT car rental depot so would be breakdown we would have to transport the car a long way so she advised us the correct insurance and did not try to upsell us. The insurance had a great price as well. She also was polite and made a good conversation overall. Great experience with her, especially as someone who was driving in the US for the first time. The young gentleman who took the car when we returned in was was also very polite and great at what he did. We got the exact car that we rented as well. Great customer support overall and would recommend them!

The worst car rental company in the world. very bad service! They gave me a car and already on the way out I had the back door not closing automatically, I had to force it to close. I am on vacation with my family and my son who is a baby. My car stopped working yesterday completely without battery, we tried to turn it on and waited another 45 minutes, they sent someone to try to fix it at dawn and they couldn't. they said they sent someone to pick up the car in the morning at 7:30am and we waited until 1pm and they didn't call or come to pick up the car. we called and waited more than 1 hour for us to be answered, they still said that they could charge something. Anyway, I have my sick son without being able to do anything and so far they haven't sent me a new car. that is, they ended my vacation! just stress! I'm going to sue for moral damages. Another thing! They also said that they do not have a service protocol, a very bad company. the owner should be ashamed of himself for treating people this way.

I booked a 3 week rental through Expedia. Sixt showed the lowest prices for a mid size SUV so decided to go with them. They gave me a Nissan Rogue and I was quiet happy with the car. It had all the safety features that I needed and the car was relatively new. We ran into a problem in Vermont when the car refused to start. We were in the middle of nowhere (stowe mountain). Sixt could not do anything as it was late evening. We left the car and took a taxi to our hotel. Next morning, they managed to send us a repair service to fix the car. It was basically dead battery that needed to be jump started. They also offered to replace the car but we had to drive all the way to Boston airport location. We basically lost 1 full day because of the car trouble. The Sixt staff were very helpful otherwise. They immediately replaced the car - no questions asked - with a Ford bronco. Even with the issues (which was not their fault), I will most likely use them in future.

Since I am unable to write a review for Lisbon location I will do it here. The company is fraudulent with customer service that is helpless and totally incompetent. As someone that rents cars all the time for holiday or work, I was excited to use SIXT. After purchasing protections for the vehicle, There was a fueling issue with the car. I was never told which gas to use with the car, nor were the teams helpful when the car engine experienced issues. I specifically purchased the extra protection on the vehicle for exactly these reasons. They proceeded to charge me close to $1000 for the issues and did not acknowledge the protection. I found specific writing that says that the company is liable for all misfueling issues EVEN WITHOUT THE PROTECTION. Never using this company again. Extremely disappointed in them.

To start with renting the car was unprofessional on Sixt behalf. The guy behind the desk was lazy and not bothered much, seems like he does not enjoy his job at all! He made me sign an expensive contract without telling that the car he is renting us has a huge dent in the back (only saw it after we were by the car), he never explained that we have to pay extra fee of 100$ for renting the car from the airport or that they will charge an obscene amount of 13$ per gallon if returning car not fully refueled (I found it myself by reading their terms) amongst many others. In fact nothing was explained by him I had to ask questions which he did not want to answer and seemed bothered by them! Overall very unprofessional service from the company and would not rent with them next time!

Update, have emailed customer service as requested by JeanM. No response after two full days. JeanM you responded quickly. Why the delay now? Sean at desk friendly and good. But the vehicle itself, another matter. Rented late at night, in the dark, no lights in their lot, and didn't notice much of this until morning. And not easy to return to JFK. As I mentioned in the survey, the inside windshield and rear windshield smeared and dirty, rear luggage cover completely missing, two continuing warning lights about driver assistance (blind spot and lane departure) not working and warning every time I drive. Small dents and scratches everywhere. Cars not maintained it seems to the same level as hiring in Germany. Disappointing. Gold member, expected better.

Buyer, beware! We have rented cars three times from 60. Never again. Dishonest. Scamming. The absolute worst car rental company out there. Prices look good… then you get to the office to pick up your car, and the upsell process begins. Upsell on the GPS, on the number of miles you’ll drive, prices go up. But the worst part is the backside. And every time they will pretend to find some damage that you have done. And they’re not even Cory about it… The last time they walk straight to it and said this thing here is new that’s gonna be $500. Luckily, we had video tape and photographs… Even of this very discreet location on the car. Regardless, they still tried to charge us. And we had to fight them three months later. Absolutely the worst.

overall I had a good staff service and car. The only downside is that I got a very low limited milage for a long term rental (30 days) and that gave me a very stressful experience watching the milage. Also splitting the contract to 28 / 2 days with no option to rollover the remaining milage from the first period to the second was another issue but luckily I had a wonderful employee (sorry forgot the name) who helped me correct that. I would also recommend that they do the walk around inspection at return together, I got some remarks about new damages to the car that I didnt know they existed. And is was an expensive rental as well but I guess these are the prices these days. Could be cheaper to buy a car than rent for a long period :)

I rented through an online site looking for a good price. I usually book thru Dollar or Thrifty. Found a few and decided to "check out " Sixt Rentals and for a few dollars more I decided on a premier BMW2 thru Sixt. When I arrived at the reservation desk (at Federal Circle at JFK Airport) I was informed that the sedan wasn't available but would upgrade me to the BMW X2, a small SUV. I agreed. I had the associate who brought me the car to go over the essentials. The shift paddle took a bit getting used to. I did love the blue interior lighting along the doors and dash. The return process was a breeze. I will definitely used Sixt again when I need a car! Every one of the associates did their job with poise and excellent t knowledge.

I waited 6 weeks with this review, not to write in anger. 3 cars were needed for a 15 day rent. I lost 2 days of my vacation because of very badly mainained cars. Tyres had low pressure and were slowly leaking. One of the exchange cars had broken off protective plate under the car making the ground clearance the 20% of the original. And of course the did not even had the prepaid siize of car I booked, I had to choose between a bigger car or expensive premium car (I choose the later, and still I got the badly maintained car). Sadly even new cars are not reliable if maintained badly. p.s: I did send the agreement number as asked by sixt (I did not have damage claim as I was too tired by this and too angry to make it calmly).

The associate who helped me was basically useless and horrible at customer service. I booked an x3 to rent and I got there and he said they did not have anymore x3’s available and only had x5 & x7. I asked ok well if there’s no x3 what other comparable car is available. His response was I don’t have anything else available for you that is comparable. The x5 was $190 more. I literally went online to the SIXT website and made the reservation for an x5. He then said I’m not honoring same day reservations. What kind a nonsense is that??? So ultimately he refused to rent the car to me. Horrible customer service and good luck trying to get anyone from SIXT on the phone because everything is done “online”.

I will definitely be renting from SIXT whenever I visit NYC. They have quality vehicles that are affordable and a pleasure to drive. The customer service throughout all hours of the day was exceptional. There was a minor issue with the vehicle I had and this location swapped it out the next day for the same vehicle without any issues. I left SIXT incredibly satisfied. The return process was smooth as well. If I had to nitpick at something, the location requires travel by the AirTrain from the terminal. So if you’re traveling with mad bags and a little one, that’s the annoying part. Overall, great experience and I will be coming back again. 10/10

My girlfriend and I were lucky enough to meet Joe—a very smart, funny, and profesional SIXT representative—after our flight to Maine was canceled and we decided to make the drive. Though it was a stressful situation, Joe had a relaxing energy and helped to turn our trip around. He also got us a fantastic deal on a great car that made us almost glad to have had our flight canceled. We hope he’s recognized for the great vibes he brings to the front of house. He certainly gave us a memorable experience and a lasting, positive first impression of SIXT. Because of him, it will be the first service we check anytime we need a rental car in the future.

It’s always an epic experience with Sixt, however NYC team are exceptional! Elvis at pick up at amazing and actually caught the fact that I’d selected toll pass and didn’t need it, so saved me over $50. However Shannia at Drop Off, (think that’s how she spells it), in the hammering rail, went onto her personal phone and researched trains for us as traffic into the city was stationary and had a 4hr delay. Thanks to Shannia we were at the hotel and checked into our room within an hour of dropping the car off, at a cost of only $4!! She is an absolute credit to Sixt’s team and goes above and beyond to help.

This is the first time I've used SIXT car rental. I had a contracted car, but when I told them that I was renting a car to temporarily store my child's belongings in Boston after graduating from college and going to graduate school, they recommended a slightly larger car. I was hesitant at first, but I ended up being very happy with the result. Not only the employee who was talking to me about the contract, but also the manager was very helpful in helping me rent the car, I think his name was Joel. Satisfied with the car, satisfied with the consultation, satisfied with the return...

Beatrice is absolutely amazing. My mom rented a car here & received a 2024 BMW. She had no idea how to operate it, and was feeling extremely uneasy. Beatrice graciously came out and assisted her, showed her exactly how to use it/what buttons to press, and made sure she was completely comfortable before leaving the lot. Not only was she extremely helpful, but she was also very kind. Thank you, Beatrice - your help made my mom feel comfortable & made me feel much better knowing that she had someone to help her. We really appreciate all that you did & we’re so grateful you work here!!

Racist Hispanic male receptionist saw me, an Asian, waiting first on line for 15 minutes and had the audacity to gesture to the black customer waiting behind me to come to him for assistance next. And the black customer was only on line for 3 minutes. However, I felt immense compassion, kindness and justice when the black customer immediately said to the receptionist that I was first on line and to help me first. Due to this unfortunate experience, I don't recommend Asians use this rent shop and this will definitely also be my first and last time renting cars from Sixt JFK.

Time to give my long over due review. I originally had a basic economy rental but my boy Elvis was happy to suggest that for a small fee I could get brand new Mercedes C300! I was hesitant at first but he promised me there were no hidden fees or charges and directed me to his reviews for more reassurance so I bit. It’s been 2 months since my rental and just as he said no extra charges. Drop off was a breeze so to that I say… Thank you Elvis for your exceptional service and keeping those promises! I didn’t take that many photos of the exterior but that interior was Bomb af!

Don’t do it! It seems like a good idea, they quote you less than anyone, right? But then at the counter they “free upgrade” and package the other thing and now you’re paying 200 more than planned, but the cheap car you wanted isn’t there now.Then two weeks later they say the car smelled funny. Of course it smelled funny when the guy that pulled it up to me had a vape in his hand. Guess what? You’ll get to pay for that too. ETA: I was able to get a refund for the odor fees. But they knew it smelled bad when they gave it to me, I should never have been charged.

In this place service is miserable, staff are very careless, never explain any thing never care for any thing ! We left our bag in the car to get a trolley when return the car but when I came back with the trolly I found one bag missing was missing a report it the SIXT staff no response no action , then I want and compliant to the manager on site she but also no proper action ! Just be very careful when dealing with people I’m this location! My case details Reference Number: 17751075 Date Lost: 7/6/2023 It’s still pending. With no responses ever since

Great price, great counter help but lot help and vehicular quality and cleanliness left a lot to be desired. Car smelled like marijuana and was filth both inside and out. We received the vehicle in a very dark parking lot and left alone to try to document existing damage with the company app with a vehicle that was also freshly hosed down ( not washed) just hosed down which made damage identification almost impossible. On return cars were packed in and actually touching each other and no post rental expecting done. I'm not impressed.

I booked a full-size car in philly and they diched me for a corolla and told me that I could go exchange it somewhere else without knowing anything beforehand so I went to this location and at first they didn't have anything but then they called me back and told me to come down. Orniela and Shaun really extended themselves far beyond their duty to satisfy me to the best of their ability! Shoutout to them. I really appreciate this, and they changed the bad impression on this company that the people in philly created

I rented a car that had over 30 scratches on the rental record. When I returned the vehicle they are trying to say there are 2 new scratches. Really? Out of the 30 you can tell there is 2 new ones? - First question why are you renting a car with so many cosmetic flaws if you make claims on minor scratches? - Second question - How can you tell what is new and what is old with that many scratches. Anyways I will be filing a complaint with the BBB bureau if they try and make a claim against me.

SCAM ALERT! look carefully before signing anything. the employee behind the counter will lie to you. don't believe them. I was told that the 900 dollar charge was just a "hold" on my card. when I returned the car they denied ever claiming such a thing. Now I am stuck without knowing how to pay off my credit card debt. I tried disputing with them, to no avail. BE CAREFULL GUYS OR JUST STAY AWAY!! P.S. it boggles my mind how the can justify charging 1000+ for a small car for 4 days.

Be careful this company at JFK Airport ie really dangerous. We book the service for a good price at the website and once we get to at the front desk you will pay more than the other rental companies. The team at the front desk are rude and are not professional and will not help you with your concerns. Additionally to this bad experience I'm still waiting for a payment of 800$ and no one could confirm the payment date or print a receipt. Please book another company.

THIS COMPANY GOING TO OVER CHARGE U!!!!!!!!!!! RENT A CAR SUV FOR 1100$ in one day!!!! When I returned the vehicle the inspector noted the smell of smoke and charged me an additional cleaning fee. However, I neither I nor my fellow travelers smoked in the car during the rental period, nor did we allow anyone to smoke in the car. Therefore, we are very surprised by this allegation. SO THEY CHARGE US LIKE 500 $! IF YOU WANT TO GET OVER PAY, CHOSE THIS COMPANY.....

So I didn't use this service personally, but we used the service right next door. The woman who was working tonight (11/10 @10pm) at SIXT was driving in the parking lot way faster than what she was supposed to be driving and ON HER PHONE. My children were getting in the car we rented from the service next door and could have easily been hit by her. It's definitely not okay . It's dark, you have a phone in your hand and you're speeding through the parking lot .

This is our first time learning about SIXT. We accidentally bumped into SIXT. We were disappointed that the reservations with another rental company did not go through. That's when God directed me to SIXT. We were excited that Jo was able to secure a car for us. He was very friendly, helpful, knowledgeable, and funny. He made the transactions very smooth. We are enjoying a car that is reliable and clean. We will definitely rent from them again. Thank you!

I had an extremely professionally, efficient and pleasant experience at the SIXT rental car company at JFK airport on 6th November 2023. The CSR Ms ALEXIS, though young , was the most professional CSR I have ever met in all my years of renting cars. The vehicle rented, a GMC was in immaculate condition, handled very well and was extremely roomy. I was surprised at SIXT professional service and standards in comparison to other car rental companies

The staff served us just as much as was required to handle the matter, nothing more. thank you, good day, goodbye, how can I help were completely foreign words when we were doing business in the store. The guy who gave us the car keys served us well and he asked if we needed help with the bags. however, we got the matter taken care of, but we have always received better service at other car rental companies and also at other Sixt offices

Very bad experience and not recommended, more than 890$ hidden charges and when I made an inquiries they told me you asked to upgrade the car while I never asked for any upgrades, also they charged me 300$ for 2 child car seat that I return them next day and they told they will make refund and put note on their system, but when I received the invoice it showed its not returned !!!! Don’t trust them and dont give them your credit card.

I definitely recommend renting a car from Sixt at JFK. I found the front desk staff and the manager very nice and helpful people. I had an inconvenience with another rental agency; they were the only people helping me. I rented a Bronco Ford SUV, from Nyc to Washington DC, and the service was quick and efficient. The car was clean and working, everything went smoothly. I am deeply grateful for your help in such a dramatic situation.

I rented a car for family vacation and I am very very happy with the service we got here - both while renting and returning. The staff were courteous, helpful and gave a GREAT car for our family! Thank you guys! The return was simple and efficient. After a long drive we were tired, and again, we had a quick great service! Thanks, Shana! We’ll certainly take car here next time after this wonderful experience!

An absolute waste of time renting from SIXT. Car rental staff were clearly having a rough day, blaming everything on ‘corporate’ to numerous customers. Car wasn’t ready on arrival. Staff member was rude. Car absolutely stank of weed, subjecting my child to that stench. Complained and was told 24-48 hours for response and resolution. 9 DAYS later - nothing! Do your best to avoid them!

Don’t rent any cars from there. They are not helpful. They left us 7 people stranded with no car and didn’t even want to help us after we booked online. That ooompa loompa sitting in the first desk has no heart and no compassion. We were in a new country and stranded and gave us no solutions. Never Tried to even help us. Just being snarky. It’s all good. Karma will return the favour

A very pleasant visit. The representative here was very helpful and the time was enjoyable haven't thought that booking a vehicle would be so comfortable with smiles and laughter. Made it very easier to do business with and to refer others. Thank You to Mariana, Yoelis and Tanja continue to provide good service and pleasant visits for those who you encounter

Happy customers- the front desk staff at JFK were excellent - (sorry I cant remember who dealt with me , but he was very helpful). We were offered an upgrade at a reasonable price , which we took. the car was in great condition , clean and drove really well. billing was clear, with no issues. Thanks Sixt - we will be back

Needed a car as flight had been canceled out of JFK. Not interest in helping us at all. Wouldn't even speak to me until i asked her if they had cars available ( which their sign out front said they did). Was able to get a car at budget. Lady behind the counter at budget went out of her way to help us.

The experience is so far outstanding and extraordinary, especially from the starting point with Samantha at the front office who was so kind and helpful in a way that I’ve never experienced before with any other car rental companies. The choice of vehicles they’re offering is amazing and impeccable.

Unbelievable service from Sixt. I’m waiting since 03 of August for the reimburse of 800$ and despite my several emails no one from Sixt can confirm the payment. Communication with this company is terrible and the service at the JFK desk is terrible. They are not professionals and quite arrogant.

Deana was great in helping my family get in two big SUV’s after Budget screwed up our rental reservations. After a long flight delay, in hot and humid weather, she got us on the road to Long Beach Island so we could enjoy a great family vacation. I’ve had great experience with Sixt at DIA.

This was my first time renting from Sixt and didn't know what to expect. I must say the experience was a positive one. The agents on site were courteous and helpful. The car was excellent and drove well. Pickup and drop off were seamless. I would definitely use them again.

I would most definitely go back to this location and I very, super duper highly recommend. (One thing for customers is customers need to be respectful and very careful with vehicles if you do not know how to drive don’t rent vehicles.) but I love the experience here. 5 ⭐️

Great car! Great price! Great customer service! At JFK NYC, Britanny at pickup, Neifa and Shana at dropoff made my rental transactions a very pleasant experience! Will be renting a car at this location again, and will be recommending the same to others.

Elvis was amazing. He helped us get the car, service was fast and he was so friendly and kind. This is the best service I have received at JFK car rental ever and I’ve been to all of these rentals at this airport and this was the best experience by far.

The entire rental process was fast and easy, the vehicle was in mint condition with all proper functionality, returning the vehicle was easy as well being helped by Kash she was friendly and very informative, i will be renting with them again …

Brittney was amazing, even after waiting a little while (which was expected) she got us all set and out the door in about 15 minutes! Everything was so easy and drop off took about 5. Definitely would rent again and recommend to anyone!

Jovel, the service agent was extremely supportive and solution oriented. We had some struggles with the carrental company before, but he managed to give us a really good deal compared to the other providers. Very much appreciated.

we booked a car and decided a time to pick up and in that time office was closed. they suck. AND i can easily say they seemed to be take care of the problem with replying the reviews. still they do nothing THEY SUCK BIG TIME

I rented a car from Sixt for the Labor Day weekend. Mr.Elvis Rodriguez was very pleasant and made the process very easy. He also was very detailed with the specifics of my car rental agreement. Thank you for your services.

Effortless pick up and drop off. Carlyle did the handover and gave us plenty of options for upgrade. Having used Sixt in both the UK and Europe, again did not disappoint. Highly recommend and will be using again.

Absolutely outstanding. Friendly staff, awesome car, reasonable prices and easy to find. The lady who checked us in was so welcoming (06/11/23 - 17:00). WE WILL be booking again in a few months.

Kash was really helpful in my rental. She gave me all details about the car I was rented, and even showed me other selections. I was totally satisfied and I recommend her. She did a great job

Elvis is the best! Best customer service ever! Easy rental process. Great price. Third time rented from Sixt and 2x times got a no charge upgrade because they did not have Thank you!

SIXT car rental us exceptional in the car chosen for me. Customer service. Lavinia, was the best in the way she handled everything. Friendly, professional and efficient

my first time renting and the front staff were so helpful! I wish I remembered their names but it was 2 young girls super patient and made the experience less stressful

Happy to served by Elvis. A very friendly service. Quick processing. Good consultation. Take road side support as well as third party. It is important specially in US

I had an excellent experience with this rental company. My car was very clean and I had a comfortable ride. I will use them again as long as the price is reasonable

Brittany was very courteous, efficient and personable. She clearly explained our options and responsibilities. She’s a valuable asset to your team.

The car was of amazing quality and improved our journey. The manager of our booking, Elvis, was exceptional in helping and replying fast.

Absolutely stellar service, as I have come to expect from Sixt. And the car was a delight to drive, so allround a great experience.