My experience here was great. I went with my wife, initially we made an appointment at 230pm today, we were told that the same person would serve both of us during 1 ticket, didn’t know that we need one ticket for 1 task. We have total of 4 tasks and only 2 tickets. My wife proceed with the appointment and completed her 2 tasks. I then took another 2 new numbers and back to the waiting queue. Actually I do not really understand why she had had to send me back to the waiting queue. Just some missed communication, no biggie. Then I was attended by Jay. A brilliant and helpful personnel. Patiently processed my 2 tasks. One of the tasks, there was an error on the form, which was not filled by us but by the authority. He pointed it out and helped to correct the error as he afraid that I would not get a reply due to the error. He cares for the case, which I am very thankful. Not only I left a great review on my ticket on my way out. I am going to write this on google review and I think he truly deserved it.

This branch is cashless and only accepts EFTPOS. I emailed them before they officially opened to ask what backup they would have if the EFTPOS stopped working (e.g. Commbank & ANZ issues earlier this year) or if the internet went out (e.g. recent Optus debacle). They couldn’t really answer my question properly and told me that if customers wanted to use cash, to go to the Castle Hill or Parramatta branch instead. ‍♀️ Another review has mentioned being charged a card surcharge after they refused to take cash… wouldn’t recommend coming here until they change their cashless policy.

While we were the ones getting our problems solved. The server was helping another people who are standing next to us. He also got easily interrupted by other staff members which took us approximately 40minutes. The staff who is serving us have no idea whats going on, and left us alone sitting there for 3 minute. Very not responsible, I will never come to this sercice NSW ever again. New updates everyone, 53minutes

Really great centre, not too crowded, well handled by personnel at the entrance Quickly able to determine what you're there for and what you need, provided required forms right away Waiting time approx 30 mins, plenty of seating area We were served by Joe who was great. He was knowledgeable, polite, quick and efficient

Today I’m renewing my license, funny thing is my counter no7, lady don’t except cash, but count to 6 lady except cash??and I ask counter no7, do u accept cash and she said NO !! And when I pay by card she never mentioned there is a surcharge just keep telling me tape it you’ll be okay

Terrible service. I have been twice for 2 seperate transactions. Both time had all the documents. It clear they are trying to find reasons to stop you from giving them money. The staff are not trained, they supervisors are not helpful. Don’t waste your time here. Go somewhere else.

Fantastic flashy new service centre, much better than the parramatta one. Modern and clean, let’s hope it stays that way!

A new centre with nice and professional staff. Thank you so much Jackie for your patience and help!

I'm so glad they have opened a Services NSW here. Located opposite K-Mart.

Good job guys . Very professional employees.

Good work,fast service, and very kind staff

Very efficient & courteous helpful service.

Great location and great customer service !

Brand new location/