Please beware. I called this service on Thursday and booked a cab. After not showing up at the scheduled time, I called to confirm. They did not answer and kept sending me to voicemail. I didn't care because I just ended up finding other transportation. This morning I then tried again with a pick-up time of two hours after I booked the cab. I figured this time they would probably show up. They didn't. When I called they kept sending me to voicemail. So I called from another number and they answered and tried to just say their driver never showed up. I am not sure if they just think people are stupid, but whatever the case, I suggest passing up this listing.

If you don't have or want Uber/Lyft app, you gotta have alternative back up plan. You may gotten a old school flip phone without any internet. They don't have as many drivers and I wish they had more drivers. I left one star off because Iack of drivers had me stuck at Walmart on Friday night 45 minutes to a hour. I used Lyft instead. It wasn't their fault for lack of drivers. The driver was on a call already so it was a line to wait. If you have no choice but to wait. You will be eventually picked up! No shopping on Friday night is a smart suggestion

I called them to get to work, because uber n lfyt were extremely high. They charge me $35. the 1st time I rode with them, which is way more than what I would pay riding uber or lfyt, but I needed to get to work, so they were my only choice. The 2nd time I rode with them, the same situation, I was charged $30. n was asked about the 1st ride I took. The driver asked was I charged $35. or did I offer the driver an extra $5. because the ride should not have been over $30., and that the 1st driver told him, that I offered him the extra $5.00, when I didn't.

IT TAKES HOURS FOR SOME ONE TO PICK UP THE PHONE WHEN THEY DO THEY ARE RUDE AND UNPROFESSIONAL THE FIRST DRIVER WAS POLITE AND COURTEOUS THATS WHAT MADE US CALL THEM AGAIN THE 2 TIME THE DRIVER RAISED THE PRICE CAUSE IT WENT UP 5 DOLLARS MORE THAN WHAT WE PAID THE DAY BEFORE AND HE WAS RUDE BLACK THE 3RD TIME MY HUSBAND CALLED NOBODY SHOWED UP AND WE WAS SITTING THERE FOR 3 HOURS BEFORE WE REALIZED IT UBER WOULD NEVER❗

I like Syl's. They picked me up quickly and got me home responsibly. I run the newsstand on 107th and King Drive and get sick occasionally. Sometimes the CTA just won't do. I don't like that you have to pay cash upfront, though. Some people only use debit cards. On the whole, though, l recommend Syl's. They are very, very good . …

I came from London to Chicago on a holiday, this cab number was given by a friend and promise me that am going to enjoy them for the time am going to be around. I really enjoy their services with ther driver. That's why I am recommending the company to anybody to patronize them, they are very reliable. Thanks

I call to get a quote on a ride and he told me they don’t give quotes over the phone you just keep the ride when you’re ready and then I said I need to know a quote before I schedule the ride and he hung up in my face bad for business

they are worse than poor...this cab company is AWFUL!!!...they arrived at my location 2 hours later and tried to threaten the other cab company that came to pick me and my children up...this place need to be CLOSED INDEFINITELY!!!

HORRIBLE HORRIBLE CUSTOMER SERVICE...Called the cab company and they were suppose to call back with a time for a cab to arrive, never called back. I called the company back and was sent to voicemail. One star is very generous!!!!

I like the driver ( sewer) he cool comes right on time and if he's running late he will let you know he will be a few minutes late he and my kids father is always vibing he's a good taxi driver

Poor customer service sucks Owner is a liar everything about this is a scam driver stole my money told me to get change n left me The people who answer the phone are so rude id rather walk!!!

Unprofessional...the dispatcher over talked me and sent the cab to the wrong spot. He calls me and says its outside but it wasn't. Luckily I had called a uber because they don't care

Called an hour and 20 min ahead for a pick up from work and they said I had to call when I was ready. they don't do scheduled pickups. Definitely lost me as a customer.

Would like to apologize for all the bad experiences the customers had with Syl's Livery service we are still here trying to make it better please don't give up on us

I have called this cab company and they driver was on time. I enjoyed my ride even the price is low compared to Uber or Lyft. I strongly recommend you this company

The operater hung up on ne twice before I could even get my words out.....I explained how can you be some where in 10 mins if you don't know where the h#$$ I'm at?

HORRIBLE AND GHETTO CAB SERVICE I DONT APPRECIATE THE PROTOCL FOR THIS COMPANY IF YOU EXPECT MONEY UPFRONT YOU SHOULD LET YOUR CUSTOMERS KNOW AHEAD OF TIME

Very professional ,very discreet , works great with customers .. I was very please with service I definitely recommend this service to anyone

black lady who answers is ignorant and rude, they say ETA is 15mins when in reality its 45 mins …

Do i have to give a star...tried to call for a pick up...dude was rude and kept hanging up....irritated asf

30 min wait driver ruled as hell n rate to high i see why lyft n uber winning never again i will walk first

They've been around for years. It my not be a 2020 car but you get there a lot cheaper than Lift or Ubet

My driver was on FaceTime the whole ride talking extremely loud about how she hates her job

The lady very very rule . she is old and mad" all the time . She have no custom service .

They are really rude disrespectful and when you call for a cab they hang up in your face

I paid $29 and before we got pulled over the driver had no license and plates were fake

They be a bit late but they always come threw wen I call …

Horrible "CAB" smelled like weed, had garbage everywhere in the car

This company has clean vehicle and very friendly dispatchers.

Always on point; decent price. Peaceful ride and nice drivers

Cant follow directions! Awful The dispatcher is Stupid.

Poor Communication Lady Is Real Rude And They Robbed Me

The worst service in the world they are terrible

They are great .they give you the market rate

horrible they need 2 quit that service

bad service need to improve service.

Do not like the lady who take call

Rob me put a gun to my head

Robbed me & my wifes purse

Horrible service Horrible

Never came and got me

Rude customer service

Want upfront payment

Smelly cab driver s

Pick up in time

Never ever ever

Quick and easy

Super speedy

Some what ok

Not please.

There good

sucks....

Rude,

Fair