Worst branch ever. I opened business account here and now I highly regret it . I deposited check on Dec 31, waited 5 days and assuming it has been posted by that time, made 2 charges on the account. Got a mail from another bank saying that my payment didn't go through due to insufficient funds in the account. I asked my client if the check went through on his side, he said money was withdrawn on Jan, 2nd. He also told me that he has been contacted by this branch asking if that was a right check deposited on my account. So I called TD Bank, they said that this particular branch posted stop payment on the check and they can't do anything, and I have to contact this branch. I called the branch and ask to speak to my account specialist, they said he is no longer working there!!! It gets better - the lady on the phone told me that there is some "issues" with the check, which raised security concerns. On my question, what kind of issues, she suggested me to call main line to find out!!!! Liers!!!!!! I told her, that I already know that this is your branch who is responsible and asked her to speak to branch manager! She took my phone number and promised that the manager will call me back. It never happened this day. It never happened next day. I called back 2 days later, asked the same thing - talk to the manager, I was assured again that the manager will call me back. Never happened again. It has been 12 days after I deposited the check and it didn't go through. Money left my client's account on January 2nd, and it is January 11th now and it is still not deposited on my account. My CC company changed me for late paymet + return payment. And TD bank charged me overdraft fees 2 times for the transactions that never went through. Please avoid this branch at any costs!!!!!! Worst people to work with!!!!! Liers and thieves!!!!! I have 3 accounts with them and I will be closing all of them when I get back to Miami. Never ever will do business again with these crooks.

I drove 4 hours to come to this bank to deposit a $6,000 check as soon as I walked in they don’t even greet you. I ask about the parking situation cause it seem they don’t have parking as I was told by security to park in the front that I only have 5 minutes or my car can be towed, what I’m doing will take longer than that. I tell the 2 ladies in he counter once I go inside the bank about the situation they both have an I don’t want to be here attitude and on top of that they are really rude no customer service skills at all. Saying if I don’t find parking to look for one seriously? They talk like if they were talking to somebody in the hood what is that? What kind of service do you guys offer wow. They don’t wanted to help at all told me to wait for a customer service rep to sing in. As I go do that they star to talk bad about people this is unbelievable this 2 Spanish ladies need manera and costumer service training or if they don’t want to be here go look for another job is making you guys look bad and making me want to switch banks. I can’t bealive the service this bank have for people

No wonder they have 2 stars. Horrible customer service every time I come down ITS ALWAYS SOMETHING. 2 months ago something happened with the account I told her money was missing she insisted that no and that I wasnt looking correctly. About 3 weeks ago my employer stated the bank sent my direct deposit back. I came inside for a card and it’s always an issue no one was at the front desk. And when she finally came out she told me I had to wait because she was the only teller as If I wasn’t first in line and she couldn’t help me. She sent me to the “customer service” lady and the lady said she had people in “Q” mind y’all NO ONE WAS waiting THERE!!! Just be wasting people time.

This is a nice Bank, but unfortunately this branch has a Horrible staff! They're lazy, incompetent and uncaring... especially Nadia. I still don't understand how these type of employees continue to work with a horrible customer service. They need an immediate training, starting from the manager. If you want a good experience with this bank, avoid the Brickell office and go to South Beach at 500 Collins Ave. you may even park for free at the second floor... or go to Biscayne Blvd at 12620 Biscayne Blvd. If you go to South Beach, ask for Shirley... Best customer service ever..

It’s sad I can’t give negative starts. I went there for a simple wire transfer - of course in person, as this is mandatory. Checked in electronically, with reason „wire transfer“. Waited for 35 (!) mins. Then i went to the counter to ask how much longer (I do have a job). They said „oh we are sorry, system is down, no wire transfers today“. Everytime, literally every time they find something to make my life more difficult. Its slapstick. They should be sued for calling themselves „America‘s most convenient bank“ as they are literally the opposite. Will close my account

I used to love this branch, but wow so much has changed. I only come in to the branch when I really can't fix something on my own or via phone and I had about 3 things to resolved because the phone service has also declined. The customer service is terrible. Employees here have an attitude and if they're being forced to work here. Barely any willingness to help, monotone voice, rude, and I didn't feel helped at all. And a side note, the exchange rate to buy foreign currency is extremely high. NO HELP AT ALL.

For business needs this bank is the absolute worst I have ever dealt with. It's always far too busy, understaffed with only one person able to handle business, and absurd waits. They will gladly have you take a seat for 2 hours only to tell you that they can't help you after you call several times to verify and ask in person before waiting. I would like to add that Paul Grant the Assistant Store Manager is extremely arrogant and loves to waste time of both yours and TD's

Some of the worst customer service I’ve ever experienced. Waited well over 1 hour to do a domestic wire transfer, because the tellers are incapable of performing such a simple task. Also previously dealt with super inconvenient issues (e.g. debit card randomly locked and had to unlock in person, waited 45 min+). I’d suggest everyone to take their business elsewhere, as I’m definitely doing so. Never appreciated how important customer service was until this point.

I just moved back to USA and Brickell is my nearest bank location. Customer service was terrible (not tellers!! Tellers are excellent). I made a deposit and was trying to replace my debit card. They wld keep asking me for my foreigh passport - after I gave them my US social security number and I thought it was the desk guy, but when I asked the manager, he was even worst. I can't understand how such a good bank can have such unhelpful staff running a bank.

Maybe it's me but if I show you my Florida ID. Valid Florida ID with my personal TD bank card, with my NAME on it. Then to be asked security question is mind blowing. The ATM doesnt ask any question. I dont appreciate being ask my social security number. This isn't the first time it happen. This is my money and I want it fast. I dont recommend this bank to anyone thinking on getting it. I'll be closing my account very soon.

I've been sitting here for over an hour just to get a tempray card because my card has been stolen. I keep asking the employees when someone will meet with me and their reply is always, "soon". There are 6 other people waiting for assistance. There is only one girl behind the counter processing deposits. Every single time I come here, the waiting time is ridiculous. This particular branch is ridiculous.

The customer service was exceptional, and the manager Erwin was incredibly helpful. He was knowledgeable about the different options available and answered all of my questions promptly. He worked hard to ensure I made the best financial decisions for my lifestyle and investments. I would highly recommend this bank and their manager to anyone looking for banking services.

I opened a bank account at this branch recently Mr. Todd was so helpful and polite.We were so impressed about the service, My wife was with me There. She closed the Bank account in HSBC and Opened an account at TD bank.She said some other lady was helping her to open the account.Wife said the lady was so helpful and gave Excellent service.I give an A++ for this Bank.

Nie będę oceniał negatywnie całego zespołu, bo część była miła a część paskudna w stosunku do mnie. Wcale nie byłem wymagający czy natrętny tylko chciałem załatwić swoje sprawy. Na moje szczęście, jedna z pań za ladą była przyjazna i pomocną a pan z obsługi klientów istniejących z kartami był uprzejmy i bardzo pomocny. Szybko udało mnie się załatwić sprawy.

I went to open a new account as an existing customer during my lunch break. I sat and waited for an hour without being attended to. The guy ahead of me left, bought food, came back, ate his food in the bank and still had to wait. I had to leave and go back to work without even talking with anyone. I will not be back to this branch.

Great location. Valet parking service in the back its free if you validate at the branch, or you will have to pay if you choose not keep up with service and leave like I did. If you walked there, water is provided for the puppies a at the entrance, in Miami this is a plus! Customer service unfortunately it’s far from good.

Horrible service at this bank. I had fraud on my account and every employee was too lazy to care. Not to mention customer service did all the claims wrong. Their fraud department is terrible. I have never had such a horrible bank in my life. New Year resolution is to close my account with TD and go back to a real bank.

Worst banking service ever. I have been waiting for 45 minutes and absolutely no progress, to say nothing of any semblance of customer service. Got to watch the manager fool around with his IPhone all that time. He didn't even have the common courtesy of introducing himself. Extremely disappointing.

There is nothing convenient about TD bank. They will make your life impossible if you ever try to transfer the funds out of your account to another bank. The staff is rude, they lie to you and lack training on the many rules and limits the bank imposes on your account. This branch is a disaster.

They never answer the phone. They locked my account and don’t respond even though I’m out of town and calling and emailing every day.. They were supposed to have a solution for me a week ago.. and I’m stuck out of town because I don’t have access to my bank account to pay for a flight home!

This place has terrible customer service. I shouldn’t have to wait 1 hour to see an associate if there’s NO ONE in the branch working. Please close this branch down or get new staff. I literally just needed to update my profile and it took 1 hour of waiting to do something so simple

Chris was very professional. Not only he resolved my issue, he also gave me full explanation why it happened. Thank you so much and since now it will be only one customer adviser I will talk to. Especially it was very nice to talk to a professional after dealing with other branches.

Agradecida siempre de la atención que me dan en esta sede de Valley bank brickell. Feliz de tener de vuelta a la Sra Olguita quien siempre me atiende con tanto profesionalismo y cariño. Y muy muy feliz de tener a Matias quien me ha atendido estupendamente bien. Muchísimas gracias

Waited 20 minutes for a teller. Made a significant deposit and then the machine timed out. An audit ensues and another 20 plus minutes wasted before it finally gets deposited into my account. “For America’s most convenient bank” this location is a major inconvenience.

Associates are very accommodating and nice people to work with. The waiting time for transactions can be anywhere from 0 to 20 minutes. The waiting time for wires and card replacement ranges from 5 to 35 minutes. The environment is friendly rather than formal.

Really good service. The attention was pleasant and fast. Vanesa and Chris solved my problems and clarified al my doubts in less than 30 minutes when I thought I was going to be there at least for an hour due to the things needed to be done. Great location.

I'm in line right now waiting for the teller, and sure enough, they let people skip the line if the customer is a pretty girl and the teller is a douche. Nice guy, but I had to verify a million times to prove it was me, I even had my passport with me.

It is 8:45 now on a Tuesday morning and this branch still closed!!! It supposed to open at 8:30. Still not open yet!!! 8:51. Never seen such thing. Finally in, not even an apologize!! And the attitude is. Well we are late!!! Unbelievable!!!

This branch is terrible, notably Paul Grant the assistant manager and his lack of customer service. The staff has no idea how to operate a branch and are defensive rather than providing customer service when they mess up your accounts.

Completely clueless management; took them 17 days to open a business account, and they misspelled the name of the corporation. Then they were unable to fix it for weeks. No telephone service to the bank, as well.

Should be called TD FEES since they’re so effin good at finding reasons to charge soooooo many fees to their customers. I closed all my accounts because of this and took my business to Citi instead ;)

Worst Td branch ever , but bankers has nothing to do with it since Td doesn’t have enough branch around brickell area ! You can wait up an hour to sit down with personal banker ! Good luck

Pésima atención, no les interesa abrir cuentas nuevas, muy mal educado la persona que me atendió. No habla español ni le interesa que yo atienda que estaba diciéndome. Busquen otro banco

I been working for TD bank over 7yrs and I m happy with the brand but this location is the worst between all, there is a such a long wait time and they are always short staff

This has to be the worst bank in Miami. They don’t answer any phones & I had to wait to get money out my account after being at the front counter already. Make it make sense

They treated me very well, kindness and patience, Christian, Jordan, another guy who speaks English. Everyone who works there is very good people and the bank is very good.

Fuimos atendidos maravillosamente por Vanesa Ochoa. Quien con mucha paciencia. Carisma y profesionalismo resolvió nuestros requerimientos. Gracias por su atencion

Went there to open an account the teller that was dealing with me was very unprofessional and I felt stereotyped even though the teller was Hispanic smh.

A bank in the center of Brickell, the financial district and they employ 1 person to take care of a line up of 12 people. The slowest branch in Miami!

Monday noon and there is only one teller? I have been waiting for 25 minutes and no progress. Got scolded for asking if it would take any longer.

New person, Jordan, at branch was very knowledgeable with products and took time to understand my needs along with making solid recommendations!

If you call the number listed for this branch location it just goes to a voice mail directing you to the main TD bank 800 number- pathetic.

The services there is friendly and caring (At least for me) and btw, Paul is VERY attentive and gives good professional service …

Was busy but they were doing their best to handle the load. Erwin was especially very helpful in taking care of my banking needs.

Fast, and much more efficient than other Banks. Exec was knowledgeable, friendly and helped me set up everything without issues.

This is a terrible branch. They are consistently understaffed. Bring your lunch. You'll be making a day of the simplest task.

The bank is great this branch in Brickell is horrible I waited for hour twenty minutes to see a representative really sucked

The slowest service ever ! Not very business friendly, especially if you want to do online banking. Slow and cumbersome.

Possibly the worst branch in the entire company. Unfriendly and their ATMs are always partially of fully broken.

TD Banks are a good choice, great hours, open on weekends and for the most part always helpful. Nice pens....

Great service! Friendly staff, they manager took care of me great guy! Erwin was his name. Love this bank!!!

Not enough workers and the ones present are not knowledgeable, they also do not print cards in this branch

They are very slow... Take almost forever, if you have to talk to anyone you can expect 1 hour at least.

If I could give 0 stars I would... only one teller and huge lines.. ugh I can’t stand you td bank.

Just 2 employees and waited an hour didn’t get the work done. Left the bank. Better to go other

They solve your problems. But you will have to wait at least an hour or two no matter the day.

AMAZING CUSTOMER SERVICE JUST BE PATIENT .. INCREÍBLE SERVICIO AL CLIENTE SÓLO SE PACIENTE ...

El servicio al cliente es muy lento, debieran mejorar tenemos que esperar más de 30 minutos

the lines can be long to see a representative but the Customer service is excellent.

Awesome service, the staff was super nice and The manager Erwin was super helpful.

Muy mala atención, cerre mi cuenta por que cada vez que entro pierdo 1 o 2 horas.

Ineficiencia, lentitud, 5 personas trabajando y se demoran mil años en atenderte

I really don't like services here. It takes a lot of time to get my withdrawal.

A lot of people and waiting longgg time! They should put more people to work!

Check machine is broken for a week. A bank that cannot issue checks …

Poor management, just two employees at the brunch. 1 teller and 1 manager.

Worts service ever !!! Do not go there , !!!! You will waste your time

everyone was knowledgeable and fast, and helped me open an account

Bad customer service, and horrible management. Not recommended.

Atendimento excelente só falta alguém para atender em português

I love that they had water for my dog! And the staff was nice

People are nice but be ready to wait 30 min at least always.

Every time that you need to go in, you lose 1 hour at least

The worst TD bank to visit. The absolute worst!

They need more bankers here , a hour wait .

Muy mala atención y el parqueo es terrible

Horrible. 1h wait time just to do a wire.

One hour wait to ask some questions...

5 stars to Paulette she was amazing !

Always had great service past 3 years

Excelente servicio de Vanesa Ochoa!!!

Don’t recommend. 50min to exchange.

Excelente cumplidos y seguros!

Disgusting and unprofessional

Excellent costumer service

Everything was excellent!!

Saturday and sundays good

Worst bank of Miami

No hassle banking .

Horrible el sevicio

Customers service

Servicio horrible

Cheap interes

Uffff lo peor

lying