I experienced terrible customer service from a personal bank associate named Tianxin Ding. I came to the branch on Thursday, July 6th around 7:00 pm to ask some questions regarding using my credit card outside of Canada. I started speaking to a trainee named Manvir Singh. Manvir was having some trouble answering the questions because he didn't have the experience, so he asked another associate named Vinit Joshi for some help. Vinit was very helpful with answering some of the questions that I had. He was respectful, informative, and had a friendly attitude the entire time. After answering my questions about the credit card foreign exchange fees and ATM fees, Vinit left Manvir to do something else, and I had an additional question about using the Line of Credit to make online purchases. Again, Manvir didn't know how to answer the question, so he asked another associate named Tianxin Ding for help. I asked her how the Line of Credit works and how to pay off any debt on it and she said, "You just transfer it." However, the way she said it made it seem like she expects me to know this information already. I then asked, "Ok, so it works the same way as a credit card?" She replied with, "Yeah!" and then immediately after that she asked, "Is there anything else we can help you with?" However, she said it with a negative attitude and tone of voice. Her tone made it obvious that she was tired of me asking questions. She proceeded to argue with me by saying that she doesn't have a negative attitude and said, "How do you want me to talk?" I said, "Without a negative attitude. You need to do some more training if you're going to ask me how to talk to a customer." Once again she asked, "Is there anything else we can help you with?", but she said it with the same kind of attitude. I asked her for her name. She said that I don't need to know that information. I then asked for her business card, but she refused to give me that as well. Finally, I asked to speak to the manager, and she walked away. Unfortunately, the manager wasn't there at the time, but I filed a formal complaint with TD customer service and was told that I would receive a call from the manager in 1-2 business days. I look forward to discussing the steps that can be taken to ensure that this issue doesn't happen again to others.

Who knew changing my name would turn into quite the adventure. My husband and I went into this branch a month or so ago and had no issues changing to a joint account. About a week ago, though, we went in to add him to my visa, get a replacement debit card, and change my name. We got the visa no problem and the teller helping us was so great in recommending a new card for us that better fits our needs and spending habits. I also got a replacement debit card super quick. I then got told I had to make an appointment to see and advisor to change my name. No problem. My appointment was with Samantha a couple of days later, but when I arrived, she passed me to Nigel (Jue Yi) as a lady had come in with some weird circumstances. Nigel was helpful but then when we came to the end of things he told me my husband also needed to be at the appointment to sign the new signature card. No one told me that when I made the appointment a couple of days prior. When we came back the second time to sign it and thought it was all done, we apparently missed initialling something on the paper as well and will have to go back in to do that. I would recommend that management informs and trains their staff better to ensure that paperwork is done thoroughly and properly the FIRST time. It would have been great to only have to go in once, rather than three times, to do one thing that could have been completed a long time ago.

One of your bank tellers, Ravi, was so rude to me!!! I went to this branch to do an international wire transfer to my lawyer in my home country and Ravi took over 45 minutes to do something that should take no longer than 5 minutes. He kept misspelling names and addresses, over and over again, even after I repeatedly and patiently spelled everything for him, multiple times. And when the transfer was actually happening, he didn't wanted me to see it or pay attention to what was happening!! He and his supervisor were entering something on the computer to actually finalize the transfer and he turned to me and said "You can keep going" (as in, you can continue to be on your phone- which is what I was doing 2 seconds earlier). It's MY hard-earned money, I have the RIGHT to know what's happening to my money and the transfer I wanted to make! Instead, this rude and very unprofessional bank teller was dismissing me?! On MY transaction and MY money?! I've been a TD customer for 9 years! But I guess I'll just close my checkings and TFSA accounts and take my business and my money elsewhere, to a bank that wouldn't treat their customers like garbage... Worst experience I've ever had at a TD. Please fire that guy, Ravi. For a customer service representative, he has absolutely 0 (zero!) customer service skills!!!

Terribly disappointed. Went in last Friday to speak with someone regarding reinvesting a matured term investment. At 1023, I was told that I would be booked in to see someone at 1100,and I agreed to this appointment. I did mention to the teller that if anything changed and I could get in earlier, I'd appreciate it as I needed to get back to work. At 1027, while sitting adjacent to customer service, an individual walked in and spontaneously requested to see someone regarding opening an account. He was immediately taken to see the individual that I was booked in to see at 1100, and apparently wasn't available prior. Well,I thought that if the teller that I'd been with showed the same level of customer service as the person at the customer service desk, I wouldn't be waiting 37 min, but in the end was fine with waiting. At 1100,I remained waiting. At 1110,noticed the teller who had booked me in, go back to remind the investment manager that he had an 1100 appointment. At 1115, that same teller came and stated that it would be less than 5 min..At 1130 I walked out disgusted. I have been with the TD Bank for decades, but really feel like their customer service has slipped. Not very motivated to keep long term,loyal customers happy. Not the only bank in town.

I was issued a company credit card and proceeded to set up my PIN. The front desk staff seemed unsure of the process. After seeking assistance from the manager, a Canadian African lady wearing glasses, I was asked to provide photo identification. I initially provided my driver's license, which was deemed insufficient. Despite presenting my AB health card, a recognized official ID, they insisted on yet another photo ID, such as a passport. Strangely, they declined to contact my company controller to verify the legitimacy of the request. This experience proved unhelpful and needlessly obstructive to a simple transaction. Frustrated by their approach, I decided to visit a different TD branch. There, the process was efficiently completed in under 5 minutes. Regrettably, the service at the initial branch was far from satisfactory, leading me to rate them a mere 1 out of 5.

Very bad customer service, a woman went in for some reason and even though she has paperwork attached to her file that a extremely abusive partner had no right to her money the lady kept insisting that he did and that he might want to spend her money differently. She kept asking questions that she should not have, most were unrelevent to any banking business and were very personal. she had caused very visible distress to this woman and refused to give her the managers card. As a lawyer I hope she sues this branch for emotional distress. Sorry ms. Asian lady I didn't ask your name but I hope you do feel bad that lady was sobbing at the transit center after she had left. According to the criminal code causing someone this much emotional distress is considered abuse here in canada

I recently worked with Roop Chhina as my financial advisor and I couldn't be happier with the experience. She was incredibly knowledgeable and gave me excellent advice that was always in my best interest. She took time to understand my financial goals and helped me create a plan to achieve them. She was patient, thorough, and always available to answer my questions. This person had an impressive depth of knowledge and expertise on a subject matter that I had been struggling with for some time. Overall, if you're looking for someone who is extremely knowledgeable and genuine, I would highly recommend her. She is truly a standout in her field and have a gift for teaching and helping others to succeed.

Went to deposit a paycheque here. They wanted to hold it, despite the same company cheques with my name on them clearing at multiple different branches around the city. If that's the policy, I will not be banking with TD for much longer. For someone living paycheck to paycheck, and sometimes it being more convenient for me to deposit in a different location in the city, TD isn't for me. And I highly recommend nobody else bothers with them either. Right off the bat I was looked at with disgust. I felt particularly singled out by the person "helping me". Might be a race thing, since east Indians only seem to care about their own. Will not be returning to this racist establishment.

This branch never has enough tellers. Employees doing nothing at the back of the bank looking at the long lineup while 1 or 2 tellers slowly take 5-10 minutes per person. Slowest banking experience ever. Yet the banking I need to do can’t be done at the bank machine - I have to see the teller. I finally see a teller and they refused to help me cash an ECheck I had been sent. The cheque had instructions as to how to cash it, they refused to follow them, just insisting it couldn’t be done. So arrogant. I left and went to the 82 Ave branch and they cashed it no problem. Terrible customer service. Don’t bother coming to this branch.

Walked in Saturday morning with a $100,000 check to invest. “You have to make an appointment; nobody is here that can help you with that.” What’s the point of putting up with terrible rates and fees for the “convenience” of a brick and mortar branch if you have to make an appointment for service and those appointments are restricted to a few specific days, essentially only during regular work hours? I have to take time off for the privilege of giving you my money? See ya TD; I can’t get service when I want, and online banks give better returns.

Today I went into the branch which is a rare occurrence. As I was standing in the service line. The first women went past me looked at me and didn’t even acknowledge me. The second gentleman went pass me didn’t even acknowledge me. Security guard looked at me and we both had that look like wow. When the gentleman came out I finally pipped up with my disappointment and how I didn’t get acknowledged. I said like hi. We will be with you in a moment. This is not what I expected from my bank.

Gave incorrect information to me regarding cheque cashing: a teller encouraged me to deposit my cheque in the machine because "my funds would be available immediately instead of having them held". Pair that with the TRC holiday and I'm $105 poorer because my mortgage payment bounced when they tried to take it 8 days later. TD has changed, they don't train their employees like they used to, and it's costing their customers money. Time to find a new bank.

Never had such bad experience with TD. The manager told my bf he got one security question wrong and couldnt give him and new card. Then immediately turned around and said she didnt say that.. we went to the next TD and had NO PROBLEM getting a replacement card. Manager didnt even TRY to resolve this issue to her best abilities. Worst branch I've been to in my life. Been with TD for over 10 years and never have I had this issue.

I asked to transfer money from my bank account to TFSA direct invest. It has been a week and I still don't see money on direct invest. I spent almost an hour on the phone trying to explain. At first, they tried to make me believe that money were there on account. Finally, they reassured me that money will appear on account soon, may be tomorrow. Is it normal for a transaction within one bank to take a more than a week?

It's my first time to apply for my checking account here in Canada and I really appreciate the way the staffs accomodated me. My sincerest thanks most especially to Ms.Pratiksha Patel and Ms. Noelyn for helping me all throughout the process. They are very approachable and accomodating. Now I have my debit card on hand and my credit card is on the way. Thank you and more power!

I have been in line for 50 minutes. Three people have gone in that time. On the bright side, the staff are extremely relaxed. This is the third time coming here and I have given up the other 2 times because I just couldn’t wait anymore. I just need to pick up my replacement credit card. They are about to send it back or I would leave again.

This is a really good branch well maintained as well as friendly staff. One more thing that really stood out to me was how on each employees badge there was the languages they speak which can really be helpful if you would like to speak in another. I would 100% recommend going to this branch .

Exceptional customer service! Came here for an appointment and Vinit helped me out. He was very personable, helped me understand my inquiries, and completed my requests. Definitely recommend him if you are in need of an appointment.

These tellers are the most care free people meanwhile I’ve been standing for nearly an hour what kind of service do they think there providing

Only 1 teller teller available … you need to wait long time for your turn…