The service here has been horrible, and I am beyond frustrated. I tried to deposit money into one of the ATMs, but the machine ate my card and no money was deposited into my account. I have contacted the 1866 number numerous times for a dispute, and it's been almost 3 months . I have went into the bank directly to speak with the representatives about my issue twice as well. I am giving 2 stars instead of one, because the first time I went the lady was professional, kind and tried to help, and gave me a chance to explain my side without judgements. The second time I came in about the same issue (that has still NOT been resolved) is a whole other story. The lady was rude, and very dismissive. She did not bother to hear me out, nor believe a word I had to say. When I asked to speak to an executive manager, she said in a condescending tone that she was "the best I could get". Should there not be a manager on site at all times and not a "best you can get". I would have waited for a manager, but it seemed like she didnt want to even ask for one. To dig further, the rude lady said there was a couple investigations for the dispute,but the branch had no proof so both were cancelled on their end. She also claimed that this issue had nothing to do with the branch, as the ATM and branch are not connected, which is weird since she just said the branch closed the disputes I made. I am still missing a substantial amount of money, and its been almost 3 months. I have been banking with TD for over 10years, and have no reason to lie about a claim, nor have I ever. l will continue to fight for the money owed, but will never use this branch or their machines for anything ever again. I will also add that I tried my best to remain calm when i came in to the bank. It was not so easy at the end of our conversation, hence her attitude and the fact that I am still missing a substantial amount of money, and she would not even give other options to work it out.

I ordered some silver coins on September 15th and picked this branch for pick up, when they arrive. More than 15 business days have passed and I still didn't get my coins. I had to contact TD precious metals to check where my coins are. They said that they will find out and contact me ASAP. On October 17th I have finally received phone call that my coins are in the branch and I asked when did they arrive. I was told they arrived September 29th. When I asked why noone didn't call me to inform me about that, this guy said that they called me. Even though I said I didn't pick up the "call" he said that they call just once and that's it. I said I never received any phone call and that it's a shame on them, to treat costumers like that! When I came to the branch I asked again why noone didn't call me to tell me that coins have arrived. It was the same East Indian background guy that called the day before and he again lied into my face that he called me and I said you did not, because I checked my phone call history and I now I didn't receive any phone call from you. It's such a disgrace that some people waste TD's reputation and positive view I had on this bank and branch. I told him you'll get negative review and I'm delivering my promise with this, because this the least this guy deserves. I will never again do my business with this branch!

Do not go to this branch, went in for a 3000 loan (with sufficient credit) I was dealing with kinnar who did little to nothing to help move the process along. He told us he would be working certain days and to not worry that we would hear back from him within the next 3 days. After 5 days I had to call in just to find out it’s on a conditional approval and we had to submit additional documents. Would have been nice to know immediately instead of me having to track him down seeing as I stressed to him this was time sensitive. Also after subbing additional paper work we tried phoning in to check the status on the loan no one would give us info on it saying “it would be easier to speak to kinnar who will be in next week” Will not be returning to this branch

Poor service, uneducated staff and unseasoned management. As a small business owner, I always receive a decent service from my banks. I visited this location earlier this afternoon to deposit a money order that I got the same day from my other bank. I was advised that the money would be held for a few days although I presented the receipt from the other bank. I explained to the teller and her manager that I do this very often and never had an issue in the past. They did not tend to listen. They did not even bother calling my other bank to vet. Long story short, I left the bank and visited another TD location and got the job done with no problem. I wish I had not wasted my time with these people in the first place.

Worst teller and manager ever went in to deposit a cheque , teller tells me there’s going to be a hold on my cheque I tell her to deposit it she has to talk to the manager , I ask a simple question why has there been a hold on funds from my cheques lately then the teller asks for my I.d saying she’s new working ? She could have told me that 20 minutes earlier . So I ask the manager the same question and same thing they don’t both understand the question all of a sudden she’s telling me there system is perfect it must be on me …. So I tell them to hurry up and deposit my pay cheque and I’ll leave ….been with T.D for a few years I think it’s time to find another bank

I recieved a cheque for some work done at my church and I signed the cheque over to my wife and she was denied at this bank. We have cashed my church cheques at this branch for almost a year with no problem until one teller told us the cheque will surely bounce and she had the audacity to tell us that TD Bank has NEVER cashed an endorsed cheque... My jaw hit the floor and I had to leave before getting to irate... I should have asked for the manager but I am certain she was just watching the whole event and said nothing. This cheque is coming from a payroll account and it was even a certified bank cheque.... silly, and useless teller.

I had an incredibly disappointing and dismissive experience with the branch manager at TD Bank's Londonderry location. Despite my loyalty as a customer for over 16 years, I was met with a complete lack of understanding and an inability to assist me, even when I provided answers to every question asked. In search of better service, I visited another branch where I received the attention and assistance I deserved. However, this incident has left a lasting negative impression, causing me to seriously consider closing my business with TD Bank. I will not be returning to that location again.

I am a student, I asked them to transfer my account to the student account, they told me we can't, although they did before /4/ every four months there was an employee who changed my account to a student account, and when you went to a non-employee, she said to me we can't change something, I left her and went to the employee who was doing it, and then the employee came and talked to him, I don't know what she said to him, and then the employee said to me, I can't help, why are they treating us like this, Although I gave them proof that I am a student please pay attention

TD is a great overall Bank. How ever when you got witch managers like the one at London derry not helping out customers in dire need such as myself. Its 2 of Jan, busy busy, rent is late. I got a WCB check. It won't fail but she's to lazy to pick up the phone n verify the funds. Do not make this your home branch the TD at 50st are much much more help full and understanding they excell in customer service. I'm disappointed my own home branch could not do what another branch did for me. If I could give ZERO STARS I WOULD.

I came here for change a few weeks ago so I can do laundry. I have to bus here and it’s been very cold lately. They gave me change and didn’t say anything about it being a one time thing, until I came back today. I stood in line for almost 30 minutes only to be told that because I don’t have an account here I can’t get change. Like I said NOBODY told me last time that it was a one time thing. I might’ve been more inclined to actually get an account there had they not embarrassed me in front of a bank full of people.

The East Indian woman here is so incredibly ignorant and unprofessional. She harassed my mom when all she was doing was trying to get a new debit card . My mom had all the required ID and the bank teller felt the need to give my mom the fifth degree . She even asked my mom where her cell phone was after asking my moms cell number . Followed by another 20 questions . I will be switching my mom to scotia bank from now on. This lack of customer service is not worth the $30 bank fees my mom pays a month. .AWFUL

We stoped by today evening with my wife to reset a password of debit card because she lost her password and the customer service is not ready to help rude no respect she deeply breathing in front of us.I used this bank and branch at least five years never have a problem.accidentally she serve me Three times was really bad when I ask her to repeat again she look frustrating ,deeply breathing and stress .Finally I decided to give a comment.unfortunately I don’t have her name.

I can't agree more with the comments below. Horrible customer service. I also suggest you should invest more in training your staff about what customer service is. I had a simple question about how I could go about making an investment and the lady on the phone was extremely unprofessional. Maybe an appointment or a web referral would have been appropriate. I was shoed off the phone and told to call a different location. Thanks to her, you guys have just lost a customer.

During the Covit19 crisis our firm realized very quickly how amazing the Londonderry Mall Branch is and the Top Notch Service they provide us. We had to deal with other branches in both Edmonton and Sherwood Park to wire funds within Canada and the NIGHTMARE it was. What normally took all of 5 minutes became a 60 minute gauntlet of just plan stupid. Thank you Londonderry for making our lives less stressful. It's appreciated.

If you think the reviews here are overreacting, come and see for yourself at this branch. VERY TERRIBLE SERVICE. The tellers are clueless and so not helpful. Used to bank with TD years back, I left because of the terrible service, I thought thing s would be different now, but it's just same old story. I'm leaving and this time, I'm not looking back. Wish I could give negative stars cos they don't even deserve any.

I appreciate that TD's tellers are here later than other banks, its why I switched banks actually. Here it took forever it felt today, waited 40 minutes and the teller wouldnt even attempt to verify my cheque. I went to the calgary trail location and they did it right away. If your business depends on the tellers discretion do NOT come here.

Was served by Latika Parab. A very professional bank clerk trainee. She was extremely helpful in explaining to me all the offers available when new to the bank, as I was setting up an account for the first time. I hope to be serviced by her every now and then when I come to the bank as she knows how to cater for the customers' needs.

Had to go to this location as I was in the area and had to deal with a RUDE and condescending manager lady . She is the worst manager I have come across in TD first and last time I will ever goto this branch . She needs to be REMOVED . No manners or basic etiquettes to speak to customers . If your so miserable leave the job !

The service at this branch has always been a delight, but today, it was beyond amazing. I would like to place on record the truly exceptional experience I had at this branch today with Amardeep and Ahmad El Toufaily. They were both very courteous, accommodating and genuinely helpful. Would give 10 stars if I could!

I don't have a lot of confidence in a banch where I call the number and it goes straight to a voicemail, and a voice comes on telling me "Today is ....." 2 days old. It seems like a pattern every TD branch I call to try and try to speak to a real person to book an appointment, it goes straight to voicemail.

Good experience with Ms Elena Sterea. She is very kind and explain every thing to us concerning cheque account and saving account. Because of that I and my brother decided to stay with TD Canada Trust. Happy to meet her. I'll not hesitate to give five ⭐

What a horrible customer service. I suggest you should invest more in training your staff about what customer service is. Your so called bank teller called Ashley was extremely unprofessional. Thanks to her because you guys have just lost a customer

Mr. Patel was amazing and extremely helpful. Not only he helped me out with the matter I was visiting the branch for, he also provided me with great advices on how to manage my accounts more efficiently.

Amazing branch ! I love the service at this branch ... they make banking simple and easy . Staff is friendly and genuine...line ups are short and always got great advice about my finances .

This is the best branch , looks very old but the management is awesome, very helpful and knowledgeable! Staff are welcoming and provide you amazing experience everytime I visit ❤️

Sorry... But it's sooooo disappointing. After waiting my appointment ... The advisor ask me to make another appointment because he hasn't time ‍♂️‍♂️ …

Rude staff. Himanshu in particular. If you don't understand banking terminalogy he can be very short and talk down to you. Go to a real bank, not one in a mall.

I've been here multiple times and the customer service is always trash. I'd rather take the time to go anywhere else to do my banking. The ladies here are rude.

This is my least favorite branch. Last time the teller was rude to my father in law because he wasn't understanding her so she was literally yelling at him.

was told to go into bank for a service, manager told me couldn't do it, which I have done at multiple branches before, so it was simple laziness.

Just a quick shout out to Ms. Brenda Wong for her outstanding customer service. Thank you for helping me this morning regarding my inquiries.

Walk in to inquire about a credit card, and after 5 min of waiting. They don’t even greet or ask how they can help. Thats pretty bad service

Justin Santos, Financial Advisor is not only very knowledgeable, he is kind, compassionate and goes that extra mile for his clients.

Both ATM's out of service after hours. For a bank that is severely hurting on ratings, you would think they are trying to improve?

worst branch in the city, they had no intention on helping me open an account, ridiculous and terrible service. no one go here

Two of three bank machines offline in the middle of Friday afternoon. That's what I call a legendary customer experience.

Bad customer service…. No one willing to help after I told one of the staff that my friend want to open new account

The staff is always inviting and helpful, they are knowledgeable and efficient. Great customer service all around!

5 calls, 2 in person visits to process a simple change that still isn't done correctly. Don't deal with TD bank.

Fantastic customer service and fast transactions. Amardeep, Krupali & Shivam are always so kind & professional.

Why does this Branch close at 6 Especially on April 30th the last tax day of the year …

Friendly staff always helpful. Dealt here for 38 years, staff know me are always friendly

Great customer service. I never have to wait in a huge bank lineup at this location

Sadly customer service at this bank has changed as quickly as the change in staff.

Two ATMs make it quicker to get money out. The still charge a $3 convenience fee.

Slowest service I have ever received. I will not be returning to this branch.

Very nice management and friendly help with directions . …

The tellers are never in a rush that's for sure

Honestly the worst service I've ever received.

Great staff fast friendly and helpful service

Great staffs. Always line up but moves fast.

Awesome fast efficient service and friendly

Good Service I like to Go there nice place

Most times line inside is very slow

Great service, thank you Maninder!

They locked me out of my account

zeinabs a piece of work …

Amazing service great staff.

Very bad service …

Worst td bank in the city.

Poor service

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