I got a flat a couple of blocks away on a ride from the Trek Store. Jason and Nicole were able to help me out right away and repaired my bike . This has been the best customer service that I have run into and I would highly recommend them for any bike needs or purchases. I will definitely be back with my other bikes. …

I’ve been cycling half of my life and this is the best bike shop that brought my cycling experience to the next level. Honest, professional, talented and the most welcoming staff. Kudos to nicole, jason, ice and all the staff which makes trek porter ranch experience the best experience for a cyclist like me.⭐️⭐️⭐️⭐️⭐️

I highly recommended this trek shop location the mechanics are nice and great people specially ali and tiger. If you need some any service of your bike go on this location they will do it right away or in the next day fast service! Satisfied customer here. I loved this trek shop ❤️

The staff at Porter Ranch branch are very friendly and helpful. They will educate you and explain to you each of the items they have in store. I am Asian and I feel so welcome here. I bought my first bike here and I will highly recommend Porter Ranch branch.

Pretty limited selection, but I'm sure if you have a bike in mind they can help get you sorted out (Westlake store had way more bikes on hand). Customer service on my return trip was a lot better. Thanks Trek team for the super fast build of my kids bikes.

I didn’t buy today. It was more of a scouting trip for information about some Trek products and services. Michelle(?) was super helpful and answered my questions. She even showed me the Trek website to help me remember some things she showed me.

My Trek FX 7.3 series was left outside for 3 years or so. I got lucky as it was partially covered during that time but exposure to the elements didn't do it any favors. The young lady who did the work sent me these before and after pictures

Absolutely amazing, super friendly staff and they answers all my questions. We purchased our bike online and picked up one at porter ranch location and the other one at another location but the porter ranch went above and beyond to give me

I have been to the store twice already and it has been great so far, from talking on the phone and to my first visit to their store, Ali has been really honest and great, answering all the questions that I have about my Niner bike. You can

Josh was amazing! He spent so much time helping my husband and I answer all our questions. He was super professional, assisted my husband with trying out a bike, and he made sure the bike was comfortable. He also helped call another store

Jason helped fix my Marlin 4 and his phenomenal service are the reason this is my new go to store. I’m new to the MB game, so very knowledgeable and his patience and ease while helping was definitely noticed. Pleasure to deal with and has

The team at this Trek store we're nothing short of amazing. They were very generous with their time, not only answering a ton of questions we had about the modifications that we wanted to make to our bikes, they also installed the rack &

Awesome store to go to! Walked in the store and employees were very attentive. I was In the market for a hybrid bike and Nichole (sales rep.) helped me out choose what I was looking for she provided me with great customer service and she

To start off- the store was clean and organized. We were greeted at the door by Kyle, who was absolutely amazing during the whole process. I went in to buy a bike for my ten year old son, and Kyle gave him all the attention and asked all

I went here just before Christmas to have my brothers old bike restored. Got it back in less than 2 days. Graham walked me through everything even any accessories that could help with safety witch I really appreciate. When I got the bike

I went in to test ride a bike after calling around multiple bike shops in SoCal, and finding only Porter Ranch had bicycles in stock. I provided the sales rep Tiger with my criteria, and he let me test ride a bike, advised me on how to

I found this place by accident just looking online. I called and spoke to Danny and he told me to bring all 4 bikes in for them to evaluate and fix and possibly they may only need air but either way they could assist me. The store was

We LOVE the TREK Porter Ranch Team! Especially Lisa, who is always so diligent and friendly! This is the second bike our family has purchased with Lisa and she made the ordering process such a breeze. The bike arrived exactly when we

Staffs knows what the job is especially this gentleman ICE McGOWAN. I have issues on my payment but he never gives up helping me. Promote this guy already. Trek Saugus location is completely the opposite. The manager is on her phone

Let me begin by saying that the store is just beautiful and is stocked with everything you could need and a LOT of cool stuff that is on your wish list! But more importantly is the staff - Their service is amazing! so professional

My new family that I can depend on. Thanks for being there for the little things and the major repairs. It is nice how you are greeted when you enter the store; that speaks well in Ice’s leadership of his team.

My favorite local bike shop to go to for my road bike! Not only are they good with their service, but they have some of the friendliest chillest people who works there! Shout out to Jason, Nicole, and Ice!

We bought a complete bike there and also have been back for accessories. Each time the employees have been great. We also attended one of the local rides which the whole family enjoyed!

Ms Wong was very professional, kind, pleasant, and encouraging. Plenty of bike products from accessories/parts to frames. Glad to have a boutique bike shop with experts in town.

Great service. The staff is knowledgeable and friendly. I took my son's Trek in for service and will be taking my Cannondale in soon for a tune-up. I had a wonderful experience.

The staff were great! Very patient and thorough. They explained everything I need to know in layman’s terms. I’m a beginner and love the attention I got. Thank you!

I went in to get my rim for my trek slash warrantied. Jason helped me out. He was very friendly, enthusiastic, helpful, and worked very quick to get my wheel fixed.

They did a great job very responsive over the phone took my bike ride in fixed it kept me updated while they were fixing it great experience all the way around

Treks did a great job servicing my older model galaxy blue canondale r500t this week. They will be my go to bike shop going forward. Highly recommended.

The service and help was great. They went out of their way to set things up on my bike and explain how it works. I highly recommend the store.

Trek team is great at this store, Jason was great, did a superb job at fixing and servicing my bike. It was fast, friendly and quality work.

I got a flat tire this afternoon on the other side of the shopping center today, which gave me a great excuse to visit the Trek store.

Trek bikes are tried and true! Beginner or Pro status! Nicole was super friendly and helpful! This is now my local go-to bike shop!

Trek knows how to hire people that are friendly and helpful. So far all of the Trek stores I've visited has been the same.

The staff provides the BEST service ever....I am very happy with my bike and I plan on recommending all my friends …

Nicole and Ice are very knowledgeable and have been very accommodating in helping me fulfilling my cycling needs .

A very nice young lady helped me choose a bike wash and was very knowledgeable on the products, thanks !

Thank you Nicole for helping my mom find some pretty snazzy spinning shoes! You’re the best!

Great customer service and highly knowledgeable

I had a good experience at this Trek store.