The hair salon is typically great, Great cut, but the bayalage was awful. It looked like the same shades of brown, no blonde and the manager was awful in the salon. I had to send her pictures, I was upfront with the stylist that this is not what I asked for. I was ao fed up, I just did not pursue anymore and the manager did not call me back to discuss after the initial call. Even my 78 year old mother said...."They charged you that much and your hair looks like they stripped out all the blonde you had when you went in" and "That does NOT look good!! I love my honest mother, I previously loved this store and had many haircuts. Not anymore, especially after they flubbed it up so bad. Disappointing and I hope that anyone brave enough to let them highlight your hair, think twice!!! Fusion salon is down the street and I went there with my mom for her haircut, I saw the stylist there in the middle of an actual bayalage and it looked amazing, not at all what I had. I talkes with the stylist there and told her what happened. The conclusion is....I believe the stylist used the wrong toner and left for too long. Paid too much for nothing. Just to be clear.......this is what I got. I was clear I was unhappy with this, I was told they would bring me back in the am to fix but instead...I got the run-around. This is the picture you should post in the salon! People should know what they are getting!

BEWARE RACIAL PROFILING: Hello, I don’t go to this Ulta often but today I decided to go me and my niece, when I went in I was not greeted and was not assisted with, I was looking around at the MAC display when a male associate (looks like lord farquaad) asked me if there was anything I can be assisted with I said no, 5 minutes later he ask again, I still reply no, I then make my way to a different section when again a woman associate ask if I need assistance I still reply no. Looking around, again another woman associate asked if I need any assistance I reply no again. I make my way back to the MAC display, as I’m looking the same male associate (looks like lord farquaad) comes up to me and ask if I had a eye palette with the security tag on it (keep in mind we were no where near the eye shadow palettes) I reply no I never had one, he replies smartly I could’ve swore you had one. My heart stopped I was in utter shock and disbelief, i couldn’t believe it I was being racially profiled. I will not be shopping at this Ulta which breaks my heart because I loved this location I’ll be back when that male associate (looks like lord farquaad) is fired in the meantime I’ll be shopping at Sephora.

I was very upset last week when I received a confirmation email stating that my order had been picked up even though I was unable to make it in. I checked my account and sure was charged. When I contacted the store, nobody was able to help me because the manager was out (understandable), so they said they'd call me that evening or the next day for sure. No call that evening, no call Tuesday, so Wednesday I put in a ticket with Ulta's cs. I received a call the next morning from the manager (I believe Skye was her name) stating that another girl with the same name had an order for pick and he store associate assumed my order was also hers. This is was fault on the associate's end for assuming AND the customer for lying. However, I am happy with the outcome of the mishandled situation and I REALLY appreciate Skye taking care of this for me by calling me back to explain, as well as refunding me for the order that I never picked up. I know she's gotta be a busy woman so it does mean a lot for her to take time out of her day to call and let me know what happened. Thank you!

I went in for more foundation today, which they unfortunately don't carry. I had to walk around a while looking for the foundation before I finally walked up to two employees chit chatting who told me they don't carry it, but could order it. Instead, I asked if I could be matched for BareMinerals. They kindly said yes, but no one followed me to the BareMinerals section. After about 2 minutes, another employee asked if I needed help. She tested a color on me and I agreed that I thought it was a good match. I also picked up a lip color she recommended. When I got to the register, their $3.50 off coupon wouldn't work even though the lip color I was purchasing wasn't on the excluded list. I just told the cashier not to worry about it after she tried 3 times to apply it. The store wasn't busy and customer service was sub par. Not the best experience, but not the worst.

My wife shops here a lot but lately whenever she goes in with a question no one can answer it and she got upset because she spends a lot of money there. It’s like no one has any knowledge of any of the products and they just talk to each other and get annoyed when you ask them questions. Taking our business to Sephora. There is ONE girl that has always helped her though and she’s probably the only one who really knows anything. Please keep in mind this review is about the front staff and NOT the hairdressers. If any managers read this please re-train your staff and make sure they know their products.

I have nothing but good things to say about this location. Aside from just being the most wonderful, magical place on earth full of beauty products that every girl loves, this ULTA has an incredible staff and manager at the ready to help out and answer any question you might have. Valeria (Val) at the Benefit Brow Bar sculpted my brows to perfection and then pointed me in the right direction of products perfect for my skin type and tone. Yvonne the store manager was extremely personable and sweet. This store has a great selection of products in stock and is extremely clean and well cared for.

Trinity was the girl that helped me and she was so incredibly helpful. I needed help color matching for foundation and concealer which she was able to do quickly. I then showed her a picture of a Kylie Lippie and she right away knew which one it was. She really knew her stuff which I so much appreciated. I should also add I was that client that walked in 45 mins before close but it was the only time I could make it, but Trinity was just so patient. It made the experience so easy and overall pleasant. Thankyou Trinity!

Kat was hands down one of the best employees I’ve ever had an interaction with anywhere. She was amazing when it came to giving recommendations based off my preference and products I already had in my basket. She was so sweet and patient - it was such a pleasure shopping with her. I’d recommend asking for her if you’re looking for someone to be honest about the products who will help guide you towards the right buy. I love Ulta already but she is the reason for the 5 star!

Went to this store as it is close to where we live. First of all can be pretty hit or miss as to customer service. Sometimes they say hi or ask if you need help, and sometimes they don't. Both times they weren't very busy or very helpful. Lady employee that came up to me seemed to be forcefully assisting me. First time I left with a lipstick I later wanted to return bit didn't bother to. And they never have anything I am looking for, but that goes for most Ulta locations!

Great selection of makeup. Friendly staff. I went in late and purchased some moisturizer, got home and noticed the jar was already opened and the lid was breaking apart, I quickly went back to show the associate, she didn't ask any questions, apologized and swapped out my product. I learned to check my cosmetics before leaving the store, but thankfully the staff gave me no trouble. Thanks ladies!

Thank you to Jessie and her team for being there for me during a crisis. Someone hacked my account and had access to all of my payment and personal information. Ulta customer service hung up on me 3 times so I drive to this store and they stayed with me until the conclusion. Thank you so much for having the empathy and compassion when I was barely holding it together. You’re the best.

Don't get me started. Since beauty is all there is in Heaven, there must be an Ulta there. I think that it is the ultimate place for cosmetics in that they carry lines for every budget. I went in to Ulta the other day with my granddaughter. Her first comment was that it smelled so good. The atmosphere is clean and the employees are very helpful. Did I say I love Ulta? Just sayin.

I was looking for a new fragrances. Two ladies ask me if I needed help. So far so good. Until I went to check out. Cashier didn't ask me anything except for if I want to save 20 percent for a credit card.I said, no thank you. An she talking to another associate asking what she is doings. Didn't say thank you or anything. I will be going back to Sephora.

First time visiting the salon, scheduled service with stylist (Amber) and she killed it!! She is very knowledgeable, patient and provided excellent customer service. I highly recommend scheduling your next beauty appointment with Amber. Left the salon feeling FABULOUS …

I've been to several Ulta stores for my haircuts. But Ms Katie at this store is by far the best. If you are looking for the best stylist, book your appointment with Ms Katie. She is patient, funny, and kind, her suggestions are the best, and she is one of the best colorists ever. Love my hair.

I will NEVER make another appointment with this hair salon (Bandera Pointe) again!! I have been canceled THREE times (not consecutively but still), it seems to me like the Stylist (keilia 《sp?》) I request doesn't need the money because she picks and chooses when she wants to work.

If I could give “0” stars I would. I walked into a close to empty store looking to purchase a brand new set of make up (foundation, highlighter...) but needed some assistance with color matching since I was switching brands. I walked around

I came here for the first time on Monday June 17! I’ve never been into too many facial products but recently I have been searching for a good exfoliant and moisturizer. I had been to Sephora and the mall and just hadn’t been able to get a

I did an online order/curb side pick up. I came inside to get it, before leaving I was shown all the products and realized one of the shades of concealer was to light. So the checkout clerk said I could exchange and pick out another. So I

every time i walk in here it is an awful experience. not greeted when i walk in ever and i stand in the aisle forever trying to figure out things for myself and no one even stops to ask if i have any questions. the one time i came in and

Cashier was very helpful in notifying me that my reward points were going to expire at the end of the month. It was about $25 dollars worth. She should be recognized because she actually cared in letting customer know about the rewards.

Staff was very nice and friendly. No complaints there, HOWEVER...I feel like I have been completely ripped off!! No prices for the salon are posted and no prices were quoted prior to haircuts. A dry 1/2inch trim was $55. A dry 3 inch

I don't know how correction appointments work, all I know is that when I called to make my appointment I was given the option to have the same person that first did my hair or someone else. I did not have a preference so I set an

I had my hair cut and styled by Danielle and it's absolutely the best haircut I've ever had. It's fabulous. Her attention to detail and skill is only second to her wonderful personality. Sje is a true gem!!

Thanks to ✨Jordan✨ for nailing my oddball skin tone on the first try! I entered at a loss of where to start and left giddy by this overwhelmingly positive first-time experience.

I am so glad color matching is back! I am color-blind and Trinity helped me so much in finding the perfect foundation for me. She needs a raise ! …

First time here and I loved it. Now I know why my daughter's love this place. Staff was super friendly and knowledgeable. Great job!

Inventory seems always thin but you can order from in store to get free home shipping

Came to do my hair, Cristina was amazing as u can see lol.

All the ladies were very helpful