HORRIBLE SERVICE!!!! Ive been sending packages with this post office for 2 months now, due to the fact that my significant other is in the Army. last week I sent an APO Large Flat Rate box at APO/FPO price of $16 and a Medium Flat Rate box at $13. They scanned the packages, I got my receipt and I left. Today, I once again was sending out another APO Large Flat Rate box at APO/FPO price of $16. One of the ladies proceeds to tell me its the wrong price. I explain to her how I sent the same exact box last week and they said it was just fine. She then says " This is not a military base address. its a regular address so it goes at regular price". I looked at her in question and said "it clearly says it in the address that it is going to a military base in Georgia." In the address it clearly stated the company name and the base it was going to. in this case Fort Gordon. she then says " well then if its a military base you need to fill out a customs declaration form. Once again, another item they've NEVER asked me for. I tell her "ive been sending him package for the past 2 months without any forms and he's been receiving them just fine. I do not need a customs form to send this package". Moral of the story, I had to pay $18 instead of $16 for a package going to a military base. they called me a liar multiple time saying "it wasn't at this postal office, you must've gone to a different one because we didn't do that" even after I showed receipts with their ADDRESS on it. I have been witness to many other customers being treated poorly by the 2 women that work in this postal office. they even rejected to ship a woman's package because she had a service dog and the lady doesn't like dogs. they are ridiculous! THEY NEED TO BE FIRED!!!

(Updated on September 3rd: what can I say? These guys are so helpful. I am lucky to have them very close to my residence. Cassandra and Robert are just awesome helpful people. An addition to USPS.)1at time visiting g today, I usually go to the USPS office at 500 Flagler where I got to know the lady that I always see there, Mrs. Alicia, who is very helpful and so fast at what she does as well as her team. Anyway, I never knew this place existed. The lady who attended to me, Miss Edith, was so helpful from the get go, before my turn, she was helping a gentleman on how to and where to write the sender and the receiver's address. Very patient and so helpful indeed. My visit took no more than 10 minutes. This location is relatively small but have all kind of packages from 1st class to big shipping boxes. Did you know you can order free packaging supplies from the USPS.con? I took many pictures as well as pictures of the street view because it can be a little confusing to get there. I will be coming alot to this place and hopefully make new USPS friends as this place is on a walking distance from where I live. To the customers I have a little suggestion:" when you come to the post office and you see a line, just be patient a bit, the agents are doing their job and they need to take their time. Keying in addresses and answering all sort of questions 100s of times a day every day can be a little bit annoying and making a mistake introducing an address in the system have a very bad consequences. Relax, get to know the people a bit, observe and learn something, no matter how small. Please.

Horrible service. The lady that works there sent my package out without processing it so I have no tracking number and they have done nothing to help me after almost a week. I have been waiting for a call back and still nothing. I went there today and a woman said it was too late to help me and locked me out, I told her I just had a quick question for the lady who had lost my package because she has not gotten back to me in almost a week. They rudely had me wait outside the office on the sidewalk for almost 15 minutes only to tell me that they couldn't help me and to come back tomorrow. I'm basically paying for someone's mistake and can't even get treated properly as a loyal customer and get the help I need. Do not go to this USPS office, save yourself the nightmare. They do not treat you as a valued customer or bother to help you. What a horrible experience wow!

They lost two of my packages my son birthday gift is gone I'm pressing illegal charges I have so many receipts of phone activity I have tried to call and get in contact and I get no response this is unfair. Horrible service worst service ever thief's I swear for two packages to go missing at the same time is unacceptable I can't tell you how stressed I am right now I would not give up without a fight! Connie promised me she would have my packages delivered only for both too still be missing I never had to experience anything like this I am truly distraught. Update Connie never reached out to me but one of my packages was found at a whole different post office location HOW ?? any who one of my packages is still missing I'm letting you know now I'm holding all mail at the post office because this is very disturbing.

Outstanding, greatness, unique!!! I've never seen a service like that on my whole life! God bless the whole team there! It's so enjoyable to go to a place to ask for a service and receive all posible VIP services out the box, that I can not descrive how I do feel! But most important, it is not because the magnificent service but the way people are treat! I took some time there fullfilling my stuff and without any exception all person that pass by there were exceptional attended, and the energy in that place is a bless! Also, the way the clients interact with the staff there, it tell you how they have been served before, like my experience today! I just hope, some day, I would be able to serve them and give them back what they deserve!!! They made my day!

I have never been to a better USPS anywhere. Based on prior experiences, I thought I would have to wait in a long line and be told I had to purchase a roll of tape to tape up my box myself etc etc. The complete opposite happened. Immediately when I entered I was approached and asked what I needed help with. The person got my priority shipping box for me, assembled it, and taped the label to the front. They could have accepted the package right there, but I wanted a receipt. So I waited in a 1-person line to get my receipt from an equally helpful person. Overall it took less than 5 minutes. I was pleasantly shocked by how great this USPS was compared to others in the area. I'll definitely be going here now for all of my mailing needs.

This USPS is simply the best USPS I have ever frequented as a small business owner. I have been to dozens of USPS's all over the east coast and I've always had such a pleasant time at this location. ROBERT is such a great help always and always goes above and beyond. He is always vibrant and funny and truly enjoys his time. I trust this location and ALL of the staff with my life. EDITH and CASSANDRA have always been so kind and helpful and understanding also. There are closer USPS' in my location but I'd always come to this one because I know that my small bussiness' packages will be secure. The staff here deserve the world!!! I love you guys so so much and thank you for all your help over the years!

Horrible service with horrible servers. The old lady in glasses with short blonde hair, started to yelling at me after 40 minute waiting line. I don’t know what she think she is , and I don’t know either why she think she can yell at me. I did not raise my voice I only asked a question. Also when she talked to me she screamed but didn’t even looked at me. Because I didn’t use the correct envelope. Behind me 10 people waiting. Both of them serve 1 person for 25 minutes. Walking in and out during doing the one person staff and talking a lot of unnecessary things. If your pressure goes up fast , don’t go here . They act like they own USPS, but not in a good way.

There is a one star minimum and apparently no ability to rate negative. I paid $23 for a guaranteed OVERNIGHT delivery so that I can close a furniture sale. The package arrived 24hrs late and sale fell through. I went back to this location requested refund, received however when asked what can be done about the loss I incurred because of their inability to actually guarantee anything - the woman working proceeded to LITERALLY take a personal phone call and discuss her weekend plans in my face. If you can avoid this location - try to do so, better odds of growing wings and delivering it yourself ON TIME.

I never leave reviews especially not for USPS because generally I don’t have a great experience. HOWEVER, this has got to be the best USPS I’ve ever been to with the FRIENDLIEST and SWEETEST staff. Not only was I out quickly but I received the best customer service! Ms. Edith was so helpful and truly a delight to interact with. You can just tell she’s a good person and loves helping people. USPS did themselves a favor by hiring her (she should get a promotion with a raise). I wish I lived by this USPS but unfortunately it’s not my local branch. :(

This is not your ordinary a post office where dreams go to die lol Everybody here is very high energy, helpful and friendly! They remember your name and history and take initiative to offer solutions! I always get positive energy going there as they always laugh and crack jokes yet work so fast! I’m so happy I live across the street from them! I wish they are the one who deliver my packages instead of the other Post Office/ human torture chamber/ usps employees napping room on 500 nw 2nd ave but what can I say, life can’t be that perfect.

They never pick up the phone. When they finally do. I tell them that THEY were the ones who called me first but the call dropped but never called me back. They then proceed to tell me that they were only calling me to let me know it was a notification call that they received my inquiry. I was trying to ask further questions to where the guy (Dante??) just kept telling me to have a nice day but in a very rude manner. All I wanted to know was if my package was there and why it was never sent to my residency.

IT'S THE WORST CARRIER SERVICE I HAVE COME ACROSS IN MY LIFE... I SENT THE PACKAGE AS A BIRTHDAY GIFT TO MY NIECE FROM MIAMI AND ADDRESSED TO INDIA. THE POSTAL OFFICE WORKER GAVE A RECEIPT WITH INDIA ADDRESS BUT THE PACKAGE LANDED IN INDONESIA. WHEN I SPOKE TO THE AGENT SHE WAS RUDE... AND CLAIMED TO BE A HUMAN ERROR... WHICH IS FREQUENT IN USPS AS THERE IS NO LIABILITY...IT WAS THE SECOND TIME THIS HAPPENED TO ME.I WILL NOT SHIP WITH USPS IN FUTURE!!! PLEASE BE CAREFUL ITS WASTE OF TIME AND MONEY...

5 stars for EDITH! Sweetest person to ever have came in communication with and help me out above and beyond my needs, especially at a post office. The reason I’m writing this is the absolute pleasure and smile on my face she gave me the rest of my day because of her overly generous customer service and natural people skills. Shout out to Edith for your genuinely caring personality and work ethic, and making a usually negative-satisfactory usual experience much more than that.

Dealing with Connie there has always been a nightmare. From discriminating me with myservice dog, telling me dogs aren't allowed, to being extremely rude saying "I to think I called you sir" after telling me to move from the front. Disgusting to deal with someone when you are a paying customer. Seems like I'm not the only one that gets ride service at this location. Something should be done.

Shipped out of here recently, insured electronics for $500 dollars and the buyer never received it, made a claim and was denied as USPS said they delivered it and dropped it off without a signature.. they are just dropping off $500 dollar packages without signature these days, use with caution. UPS and FEDEX are more expensive but they have done right by me in each of my transactions.

Everyone at this post office was usually kind enough to help me tape my package but there is this lady who automatically refused to help me and when I told her that usually people help me here she said “WELL NOT ME”. I found this extremely offensive and unprofessional. Instead of lending me a hand, she was just straight up rude. It’s customer service, treat your customers correctly.

The staff here is rude and incompetent. They tried to con me into buying more expensive packaging than necessary and then when I insisted on the cheaper option that I would need to use the more expensive method because I'd already grabbed the envelope (as instructed). I will never come here again.

I didn't know about this location until this afternoon, I was heading over the one on NW 5th St. and Google suggested it. The guy at the counter took care of the mail I was shipping out in seconds! Very courteous and fast. I was done in 5 minutes. Thank you!!

edit: continue to have good experiences here. i think they fixed the location geotag also. actually wildly pleasant experience at this location. the location isn’t exactly right on maps. it’s not on the corner but rather further down first street.

The best USPS office I’ve ever been in my life. Those people made me love to ship with USPS. And I don’t go anymore to other companies. Always friendly, fast and helpful. I wish all the officers were like this one. Thank you for your work.

Correct address is 150 Southeast Second STREET, not Avenue. Chase Bank is at 150 SE 2nd Avenue, and apparently they get a lot of inquiries. They're just around the block from each other, at least. USPS service and products were fine, btw

Friendly staff who were very helpful. A range of packages if you need to mail larger items available for purchase along with cards. The prices are clearly displayed in store. Knowledgeable and friendly staff, highly recommended.

They have lost and "misplaced" an envelope. I have filed a claim. and also have gone in person to only be told "they cannot find it"...It's ridiculous that these employees loose and misplace items this frequently.... TERRIBLE

Tried to go there to pick up a package at 3pm today but they were closed while they’re supposed to stay open until 5pm. Called USPS and they told me they are supposed to be open. It seems like they do as they please.

Great people , services, and care. I wish all post offices were like this one. I have to travel quite far to get to this post office but the experience is worth it compared to my local branch. Highly recommended.

Una compañía con un servicio al cliente malo. Mala atención. Desde los Manager son lo peor. Usan los códigos postales cercanos para entrenar a los trabajadores nuevos y pierden muchas carta y paquetes.

I went to their old location first as I didn't know they had moved. This new place is very small and doesn't have a self service machine but the line wasn't that long and I was in and out in minutes.

Edith was super helpful and funny. I got in and out in 5 minutes and spent $6 to mail a package and an envelope. The post office is right across from the courtyard Marriott and next to a parking lot.

This was the service I've ever received from USPS. Make these two employees the CEO and Executive Communications Officer and the USPS will Prosper again. Thank you for your civil service. C. Tripodi

For the very first time in usps I been ucsually helped and everything was made with good feelings . They been asking to go to the survey the have online because they know they’re doing a great job

This isn’t the closest usps to me but I come here because everyone who works here is fast and efficient. I especially like Robert, my day is always brightened when I get to interact with him.

The man inside was VERY nice and very helpful! He was very kind and explained the process of my item I was shipping! Will definitely be back! Also very convenient to bayside marketplace!

I come here often and the ladies working here that are here every time I go are the best. They make things run efficiently and they’ll help you with whatever you need. They are so nice.

If you have to make a return with a barcode. They will not help you out at all. They don't try to give you any advice. They are very rude. Avoid this place please. I went ups instead

Hands down best service ever. Every time I go to this office I leave with a smile on my face, attendants are nice, helpful, resourceful, and on top of everything bilingual. Amazing.

The best post office I ever been to. The employees are so friendly and willing to help, they always use kind words, work quick and explain every step you need to do. Live them!

Edith was so helpful. It was a Friday was able to multi task hulp us and others. A package was suppose to be delivered here she helped us find where it was and was very nice.

If you’re in the downtown area or Brickell, this is the ONLY USPS store you should go to. Cassandra is kind, fast, helpful and just absolutely everything the others are not!

This Post Office always has someone at the entrance to assist and make sure you have everything you need when you get to the counter. Staff is really friendly and helpful.

Excellent service. There can be a long line at times but don't let that deter you, the team here goes quick (and they are often multitasking several customers at once)

The staff was very helpful, kind, and patient with all the customers. Everything got processed very quick and I left in a better mood than I walked in with. Thank you!

mistreatment of part of the staff, but worse treatment even of the lady who attends here, I do not recommend people like these should not work in service in attention

Best postal office, customer service is the best, they explain everything and provide you with the best solution for your needs. Love this place and their employees

Okay see we’re just gonna keep the rudest employee working here. I’m surprised she still has a job or is even alive because the way she treats people is inhumane.

This is the best post office I have ever been, the gentlemen working there is always so helpful and fast and so friendly! The rest of the staff is very nice too☺️

This is the only post office in Miami that I actually enjoy going to! The staff is always nice, extremely helpful and they’re both funny and sweet.

In my opinion, USPS Downtown is the only unit in Miami that works. The employees are so friendly and willing to help. Really enjoy them.

The staff is consistently welcoming, friendly and helpful, even when I walk in at 4:59 and they’re about to close. I appreciate them!

I always go here and get the best customer service. Usually pretty fast and they always help me with any questions I might have.

Really nice post office!! Both agent were so kind Would recommend especially if you want to send products to Europe …

Worst post office I been to in years. Slooooooow 38 minute wait just to drop of an envelope.Workers see a line a go to lunch !!

I accidentally gave this location 1 star, never been here but don't know how to delete my review so changing it to 5 stars

Prompt, courteous service while mailing a small package. There are boxes for purchase, and a package drop-off door too.

Don’t let the long lines trick you, this is not a busy location, the employees are just terrible at their jobs.

they are so kind and nice ☺️ i delivered fuzzy socks to my friend and a homogenic björk album to another!

Robert is absolutely amazing! Super nice and informative! Go here and see Robert for any shipping needs.

Do not receive all of our mail. Bills sometimes are overdue because they are not delivered, Not Good

So far the best service I have ever experienced at USPS. Staff is super nice and helpful.

Super friendly and helpful staff. In & out in 15 mins; convenient parking around the area

Disorganized employees very nice but no one had a key for MONEY Orders ! Twice visited.

Best USPS Experience ever, Mrs. Edith was kind, friendly and very helpful!! Thank you!!

Not a friendly staff, and they close 1 hour earlier that they shown in the web site.

The best one in the area don’t go to the other one in brickell you will regret it

Great service and experience! Cassandra was awesome and super helpful! Thanks!

Maybe it was just a lucky day. No line, fast, friendly service, easy parking!

The best USPS branch I’ve ever been. The employees who work here are amazing!

The employer in this office it's crazy, stay away from this bad place.

Robert was awesome. Super helpful and knowledgeable. PHD in USPS!!

Excelente servicio al cliente. Robert es maravilloso. ⭐️⭐️⭐️⭐️⭐️

Attention was great. Stop wasting time, this is the one.

Super friendly and super fast service. Thanks Robert!

Lady who works there is super nice and super helpful.

Terrible, don't go there, because the manager is rude

everyone there is cheerful and very helpful.

The people in this branch are very friendly.

Everyone was very kind and efficient

Super friendly and efficient team!

Very nice and helpful people!

Fast service, friendly staff

Great service and attitude!

Great and quick service!

Nice ppl, great service

Super nice employees!

Outstanding service

Great service

USPS