While the rental car was clean and the service good, they attempted to charge me for petrol after I returned the car with a full tank. Upon dispute they refunded the charge. However, I would not recommend a company that does this without telling the customer first. If you do use them, ensure you take a photo of the full tank before returning so you can dispute this too. They also attempted to charge me for a fine which was not mine after the fact, and was handled as if they were trying to get back for the fuel cost. While 1 mistake is acceptable, the experience I had did not reflect well on them through a comedy of errors. My experience seems to be an anomaly, but I personally would not use them again.

Excellent service throughout our car rental. Booking was easy and email correspondence was answered promptly and helpfully. The car was delivered to our hotel with the handover handled quickly but efficiently and pleasantly, with the car checked over, the controls explained, and the drop off at the airport explained. The car was very good, exactly as ordered, clean and low mileage.Drop off was also good with the directions taking us easily and directly to the drop off point. We also appreciated the refuelling policy where they refill the car as required with no service charge and at cost. Overall a very good and stress free experience.

I’ve been looking forward to writing this review for Vineyard Car Hire since I first began the reservation process. We could not have had a better experience! They were completely helpful and accommodating with each change we made, which were several. The whole process was seamless, and each person we interacted with couldn’t have been friendlier. They were also great about giving us clear directions, both verbally and written on the return process. If I had to pick the best company I’ve EVER worked with, it would be Vineyard Car Hire. They truly are a model on how to run a company and do customer service!

The best Car Hire in Cape Town by a long mile. I have used Vineyard over 20 years for multiple trips and have always had a brilliant experience. From booking, pick up and drop back there is nothing better and the attention to customer experience is perfect. My most recent trip at the start of February i was met at the airport by Mr Alroy, who showed me over to the car, checked the vehicle with me and sent me on my way. A warm and friendly start to my holiday. Drop back at the airport is just as easy. Vineyard is 5STARS all the way, well done to team

I came across Vineyard Car Hire while looking at reviews for car hire and their rating made me decide to book with them. I was not disappointed at all. A seamless customer experience. The hire car - A Nissan Magnite - was pristine, low mileage and drove comfortably on a very long road trip. They even arranged that I could drop-off the vehicle on a Sunday, outside of their opening hours. Special thanks to Alan for receiving us. VCH hands-down outcompetes the "major" car hire companies and I highly recommend them.

Very happy with the car that Vineyard Car Hire provided for us, it looked brand new and drove well. The price was good, the staff very friendly and they dropped us off to a spot in the middle of the busy city which was very much appreciated. The only hickup was the drop-off of the car at Cape Town Airport domestic terminal, which was pre-arranged. But the driver was an hour late and said he was waiting for us at the International terminal... but we soon got over this and were very happy with everything else.

These guys are a case-study for why the passion of small business will always beat the faceless corporate monster. Excellent service - including drop-off and collect from my house in Newlands (not sure how far away that service operates but it's a game-changer!) and since I was already on their system having hired from VCH before, it was as simple as clicking on a link to pay. Super-friendly and efficient, I'd recommend these guys in a heartbeat. Grazie millle Mr Cloete and team.

Excellent local car hire company. We were hiring a car for two weeks holiday in the Western Cape and Vineyard made the whole process very easy and stress free. They delivered directly to our hotel and completed a quick, efficient but friendly hand over and the collection at the end was similarly good. We got the exact car we ordered which was low mileage and in good condition. All communication was good too and hard to find any fault so I would highly recommend using them

The service that I received from Vineyard with renting there car was the most stress-free, easy comfortable experience with renting a car for our trip in cape town. We rented the Nissan Almera and it was delivered to us clean and the functions of the car all working properly. Definitely using vineyard again next time I visit cape town. Refreshing to use a car rental company that are honest and really care about there customer service. Thank you to the team at Vineyard

December 2023: I didn’t need a car this time but thought I’d lost my wallet in a taxi. I was over an hour away and Lloyd at Vineyard drove to the airport for me to check with the taxi firm. These are salt of the earth people. I’ll always use them if I need a car in Cape Town. July 2022: Use Vineyard. Exemplary service. Will be my ‘go to’ rental company in SA from now on. No waiting in queues. Friendly. You know exactly where you stand.

What a pleasure it has been to deal with Vineyard Car Hire. From the affordable rates, to a very friendly greeting from Loid at CT Airport and an all-round efficient and effortless process, I would highly recommend Vineyard to any friends and family in the future. The car was spotless and perfect for our holiday needs in Cape Town. It is very seldom that one comes across good service these days, and Vineyard has outdone themselves.

Great service, friendly stuff. I rent the car over phone, they dropped the car to my hotel. When I drop off the car they gave lift to airport. Their car is new and very fuel efficient. Car rental comes with full tank of gas. Which you could travel approx. 500km. Their rental rate fair which includes a tank of gas. Anyway I highly recommend them for your car rental.

What an efficient and friendly and easy experience it was to hire from Vineyard while my car was at the panel beaters! Everyone with whom I had any contact was great -from the person in the office to the person delivering the car to the panelbeaters. I highly recommend Vineyard and will be definitely referring overseas hurts needing a car, to Vineyard.

We hired a Toyota Avanza through Vineyard Car Hire and had excellent service at a very reasonable charge. The vehicle itself came through Hertz and was in excellent condition. We were met in the airport terminal and managed to by-pass all the queues at the major companies. Drop of at the airport was efficient and quick. Highly recommended.

Accidentally drove past Vineyard Car Hire premises. Googled the reviews and explored my options for a six day road trip. Engagement from beginning to end, electronically and in person (Allen & Collette) was professional, friendly & flawless. Bonus was a free upgrade (not the reason for my 5 star rating). Highly recommended.

Thanks to Vineyard Car Hire for a really pleasant car hire experience. Friendly service, a super car, and far better than any of the "big" car hire companies. I've been recommending you to friends and family in and out of SA, as it's lovely to have a personal and really good service like I experienced.

Hands down the best customer service I have experienced in the car rental industry. Always friendly and helpful, doing 200% to assist with any request - in our specific case it was even outside working hours. Will definitely use their services again. Thank you Vineyard Car Hire. Isaac

I've rented Vineyard's white VW cars for once-off occasions and short term lease. The customer service they provide is unlike anything you'd find at some of the larger, brand name rental agencies at the airport and downtown. I recommend them to visitors from out of town often.

I think I've been dealing with Vineyard since 2008 and have been overjoyed every time with the excellent service and professionalism. I don't even compare prices when I come to SA since I doubt that I could get such a high standard of service elsewhere.

It was a pleasure dealing with Vineyard. When does someone say that about car hire! They were helpful and easy to deal with, and great rates. Even brought the car to me. Will be my go to car hire place in Cape Town from now on. Strongly recommended!!

Excellent service. They delivered a nearly new VW polo to our hotel and we dropped it off at the airport at the end of the trip. Polite, efficient and a very good price even when including zero excess. Will recommend to friends visiting Cape Town.

I'll definitely be using Vineyard car hire in the future. Excellent, excellent service. All staff are professional, friendly and helpful. The car I hired was brand new and well maintained. I highly recommend them as they do go the extra mile.

Excellent. The staff went out of their way to provide great service, among other things driving the car all the way out to us at Kalk Bay, and they were unfailingly nice. The car gave no trouble and the price was very competitive.

Best Car Hire Ever! They dropped the car off at our guesthouse exactly on time and spent time going over the car to check that everything was ok. The car was new and spotless. If only every car hire company could be as efficient!

Thank you to the professional and friendly staff at Vineyard Car Hire. I appreciated having a good quality and clean vehicle of my choice delivered to me and collected. Excellent service, will use Vineyard Car Hire again.

My sister repeatedly uses Vineyard Car Hire because of their very convenient and personalised service, whenever she visits South Africa. Cars are in excellent condition and all the details are taken care of.

Top of the range, excellent service...booking,payment and refund all quick and easy. Car was clean and excellent condition Hassle free car hire Great experience Thank you to the friendly and competent staff

My advice to anyone coming to cape town and looking for renting a car This is the place do not even think to hire from the international brands with vineyard, you get generous milage plus honest deal

Local is lekka! Forget big companies and support this local business. What a pleasant experience we had coming down for the Two Oceans marathon. Will definitely hire again when we return to CT.

Great service from the team. The airport collection and dropoff were very well arranged and saved a huge amount of time compared the usual queuing for over an hour after or before a long flight

Our number one goto for car hire in Cape Town, as service is always first Class, cars spotless and super friendly staff..well done Joyce. Our family have used their services for many years now.

I cannot praise Vineyard car hire more highly than to say I shall never use another firm. Their service was exemplary and their staff both charming and helpful. Thank you Vineyard Car Hire.

This is hands down the best car rental company I have ever used - and I have used a few! Helpful, convenient, fantastic personal service. Please go global and save us from poor car rental!

Excellent, friendly and professional service! Car was perfect. Many thanks especially to Joyce who was very patient when we changed our minds about the most suitable vehicle for our trip.

Thank you for a first class service, it was a pleasure dealing with Vineyard and I can warmly recommend you to anyone needing wheels in Cape Town, thank's once again until next time !

Car Wash was worth every cent. I had taken my car to other car wash centers and you cannot compare the pristine quality from this company. Thank you so much and driving proudly.

What a great service.Brand new car - the staff were friendly, efficient and so helpful when we made last minute changes to drop off. Would have no hesitation in recommending.

Top notch! Easy booking process, competitive rates, simple pickup and drop off procedure at airport. Car was neat and clean. Friendly staff. Very satisfied customer!

Can't commend the team at Vineyard enough! Highly recommended. Fantastic service, efficient communication, good rates, new model vehicle... what's not to like?

Friendly service and they filled up the car after I returned it at no extra charge. Car was in perfect condition and their prices are competitive.

Service from Vineyard Car Hire exceptional. Not a single glitch. Thank you for good spotlessly clean car and for extras like coming to my house

Prima firma om in ZA een auto van te huren. Jonge auto's, afleveren en brengen op de luchthaven van Kaapstad. Snelle afhandeling formaliteiten.

We were indeed very happy with the car and client service received, and will definitely use Vineyard again in future. ~Wilna Kapp - 2013-05-13

Friendly and professional staff,clean cars and staff always on time with delivering.Best low rates ever.Very reliable company to deal with.

Vineyard is the best - so accommodating so helpful and so personal - won’t use anyone else - they do get booked up so try to arrange early

An efficient, friendly and courteous service. I will definitely be using Vineyard Car Hire again when in Cape Town.

Great service! Friendly staff, very neat and tidy cars. The Nissan Almera is definitely the one to go for!

I Have been a client of Vineyard Car Hire for over 20 years and the service has always been exceptional.

Very friendly and helpful. Unfortunately they had no cars available at the time. Prices very good .

Fantastic customer service - easy booking, convenient pick-up, highly personal service. Great car!

Excellent service with very good quality of vehicle. Would definitely use this company again

The best Car Hire in the Cape. The first car I hired in the '90th. Will see you next year

Great little car hire company. Low mileage well maintained cars and great service. Top

Excellent service! Cars in pristine condition! A great customer experience all round!

I had a great experience with Vineyard Car Hire in Cape Town. These guys rock!

Absolutely brilliant service, very good car, extremely good value for money.

lovely people very helpful. used twice and will use aggai thanks folks

Great service and a really good car! - Highly recommended.

Best prices personal service, neat vehicles

Very friendly staff and affordable rates

Friendly and professional

The cleanest cars around

Delighted with Vineyard!

Quick and professional

Great personal service

Always a pleasure.

Excellent!