despite being extremely overpriced they generally have a good range of products, there are things they don’t restock quickly or at all despite being popular & which you’d require multiple of and i wouldn’t buy them unless they have deals like 3 for 2 etc due to the price items on sale are never in the correct place, they’re mixed with similar or the same products from different companies (why are WH Smith original products more expensive than alternatives in the same store) used to go in after using the inpost 24/7 locker outside the store however it’s been moved inside. defeats the purpose of being 24/7 access if the store closes at 5-6, especially for people like myself stopping on the way after a day of work or school and are physically unable to get there any earlier, or if you just happen to be in the area and it’s too early/late for them to be open only giving two stars because they have a wide variety of products and is still located pretty close to the bullring so it’s not too much of a walk from the bus stops near moor street station

Went to buy a card. Ohh my goodness, there's no pattern whatsoever of where each section is. The cards are at the front, middle, back, round corners, ohh I will never go in to buy another card even though I have a 25% off voucher. Shambles ! I asked a young girl where sympathy cards were & even she didn't know. She said she would Go and ask a colleague, but never came back to me. I found her stringing up newspapers. I said did you find out please and she said"oh I forgot". Great customer service that?

This branch is set out over two levels. The ground floor is split into two sections, both of which have their own entrance/exit. Both sections of the ground floor has a selection of magazines, cold drinks and snacks which makes it convenient to quickly get what you want and be on your way. The first floor has a large selection of books, boardgames and stationery. The staff are on hand to point you in the right direction of anything you need and are pleasant and helpful.

I described whsmith store in Birmingham City Centre a worst store i ever goes after a lost property security guard man wearing a sia security Id bage keep spread rumour to wh Smith staff about me there think that I'm a shoplifters also a Muslim young female staff wearing a black headscarf keep following me around the store she thinks I'm a shoplifters and male store manager at wh Smith has been forced to apologise to me now the staff at wh Smith have ruined my life

Items are overpriced though stock is well varied. The one time I entered, I had planned to purchase a book that I had seen online reduced by half. The book in store did not have a price tag so I naturally assumed it was the price online. Waiting in the queue only to be told that price was exclusively available if ordering online. Something not clearly stated and exacerbated only by the lack of a price sticker in store. Was not happy as it was a wasted trip.

Despite moving into a new location, this hasn't been for the best. Significantly smaller store, poor selection of products. Clearly not enough staff are employed to look after the shop floor - it's always untidy. Prices aren't competitive. Sadly WHSmith has become my last resort if I can't find what I need elsewhere, rather than a first choice for anything.

A much reduced store now a few doors down from their previous location. Still the best selection of magazines on the High Street. Good section on fiction and educational/learning books. Food & drink overpriced but cheaper options nearby. Staff member I interacted with was helpful but not always the case.

The shop has been there for a long time. But they have moved a few units down into part of the former BHS on Union Street. Magazines / newspapers were on the ground floor. Books and stationary etc was on the first floor. Not sure yet if the new WH Smith store will be on two floors.

If I wanted a bar of chocolate for a £1 I would have picked one up thanks! Why do you insist on asking this every time I buy something? Not satisfied with that you get accosted by charity do gooders blocking the doorway as you leave. Sort it out Smiths, a very poor experience!!

We were shopping at WHSmith for my daughter who needed stationary supplies in anticipation of returning back to school with the new term starting. There were very good offers on A4 writing pad and also scientific Casio calculators which are suitable for GCSES.

Unhappy with the service. This is the second time I've been to this store and last time too. The girl over the counter never smiles. My order took too long to find. I eventually had to point it out. Gentleman was apologetic so that's why I'm giving it 1 star.

Store layout is pretty awkward, especially for disabled customers. It's an oddly shaped unit and it's clear they're struggling to work with it but it makes finding anything a chore. Staff are lovely though, and go a way towards redeeming the awful building.

Unfortunately Birmingham city centre Smiths is a shadow of its former self. It's tiny with a very limited stock. Just been in there looking for three specific items (none of them outlandish) and not a single one was in stock. Such a shame.

All your stationary needs in one place! If you're not fussy about money and silly things like that then this is the place you can get almost everything! Although I hardly shop here because money is a factor. I've recently bought an item

Excellent store. Friendly staff. Loads of magazines. Loved the fact they stock Record Collector. Just like the glory days of the late 80's and High Street. Too many self serve tills but that';s the modern way sadly.

To be fair I walked straight in, found exactly what I needed and then was served speedily by a helpful and efficient assistant. But the store just feels a little sad. This whole area of Birmingham needs a revamp.

This new store already looks "tired" (I blame HO not the store staff) - shelves piled high with expensive 'bargains', self service tills rather than human interaction for the customers, a place I normally avoid!

There is a lot of variety and good quality items here at good price. There are also interesting sales on stationary, books or even groceries. You can pay auto-service so the check out could be really fast.

staff are polite and proffessional helpful unlike some city centre shops. standards are very high. Good selection of stationary Magazines and newspapers. I don't feel pressured into buying straightaway,

Standard whsmith store. Only lacking selection of products in store compared to other whsmith stores. Considering location you probably get get everything you need from another store nearby cheaper

Good service, books I'd ordered were there ready to collect, didn't have to wait long for them to be bought to me, didn't have to go upstairs either to get them, were bought down to me

Brill yet again. Just one of a few shops that are there for your needs and hopefully not closing down at a alarming rate. Soon there be just food shops with nothing to see or do?

Despite its recent refit, the shop looked dark and gloomy inside. I needed some help but assistants seemed to prefer to leave the running of the shop to the self service tills.

James and his colleague working the Sunday shift on 16/05/21 went above and beyond to ensure I was looked after in my visit. Found my book and purchased it! :)

A well stocked shop. Great customer service. A bit cramped in the shop due to it being well stocked. I'm able to find all the stationary under one roof.

Not as much choice of items as the old store. The staff member we spoke to though did his best to help us look for the book we needed but to no avail.

22/06/19 19:10 Woman on the tills was chatting with a customer instead of serving me, I am severely unhappy with the service and will not come again.

WHS have recently moved into a smaller shop , everything is easier to find , quality products at reasonable prices , staff always willing to help .

Yeah I visit on my way to Coventry where I work so I like the place i put on my lottery and get my papers nice friendly staff yeah it's good

Had to buy a present for a "Frozen" fan, nothing available in Bham, but the young lady went to the back to find me something, Thank You

Despite a recent refit, it still feels old and outdated. A wide variety of goods but unfortunately overpriced compared to competitors.

Great store good for most books, disabled friendly and very helpful staff. You can get a small boot scooter around or wheelchair.

One of the cheapest places to buy books, there's always a good deal. Free in-store collection for online orders can take a while.

Since they moved location the shop is obviously smaller but it's still a great place for books, magazines, chocolates and games.

A good store with products clearly displayed and selling all good quality books, magazines and stationery for affordable prices.

I loved book stores since I was a kid and this place just makes me happy to be there. Very well organized and good prices.

Use to get all my binders and calendars from here doing University. Highly recommend, the quality and prices are great.

Tiny bit over priced and there wasn't many goal setting journals for men but apart from that EVERYTHING else was good

Big mistake moving to smaller premises. Everything crammed together and less choice. Check out area is a nightmare.

Always loved this store, helpful staff, good variety of items available. its a shame they got rid of the top floor

Oh dear, what has happened to this shop? A shadow of its former self and really not s patch on what we had before

Used to have loads of choice and ranges and was great. Now it is tiny and hardly has anything, hence 2 stars.

Not as good as the old shop but still a very usefull shop for the less common craft and hobbyist magazines

Crampt new location with poor isle width and poor service. Edit: and now with Covid, pushy security guards

Great place go loads thing special offers should be kept separate from same thing almost but great prices

A very large range of books on many topics. The store is well presented and organised by topic of books.

Extremely small shop for a city center, very poor product selection. Please reopen the old larger shop!

WHSmith is one of my favorite places for choice of good special quality card. Stationary is quality too

Not as big as the original store around the corner so they don't always have what I'm looking for sadly

Always a great place to shop. Amazing range and competitive price with high quality. Super service

Went to get my book signed today by sophie kinsella it was amazing what a lovely lady she was.

The shop is way to small ..I liked the other shop better I think WH smith is really expensive

Not pushchair friendly let alone for a wheelchair staff was lovely but just not enough space

Not bad but a lot smaller than the old shop and very small for a big centre like Birmingham

Just popped in to buy a couple of 2019 annuals. First one is £8, get the second one for £1

Sad shop.closed had a good range of stationary and arts and craft at areasonably price

the shop in Brum is being refurbished so unfair to comment. Very little stock there

The shop us too small compare to the old one and had less choices of merchandise.

Slightly busy but that's to be expected being within the 2nd city of the country

Such a update on the old wh smiths that had about a million entrances …

Some reasonably priced items. Store looks like you've gone back to 1980 though.

Atmosphere really good staff are okay security personnel follow u but are fine

Friendly helpful staff. Decent size and has everything you would expect in WHS

Awesome place for people who are into reading and can easily get stationaries

Shop assistant was rushing me too quickly, to bothered with next customer.

Standard smiths security guard is a weirdo service slow and cramped store

I always get great service from here.The staff are friendly and Smiley.

Got everything u need, just disappointed that I'm charged 10p for a bag

Gots lots of stationery and fashionable stuff for the home or office.

Guard was too aggressive when telling that bikes are not allowed in.

Great place to buy stationery, magazines, books and art materials

Great place - always get what I go in for and staff are friendly

Looks like over the years they have been increasing there prices

Very helpful and friendly staff. Great selection of products

This store has everything you need. Staff are friendly too!

Shame they have downsized, not as many books now available.

James always pleasure to see and give me a great service

Very poor range of items in comparison to the old store.

Rather small, didn't have what I want, but was pleasant.

Couldn't find what I wanted and shop messy and cluttered

Good collection of wide variety of stationary products

Absolutely fine. All you would expect from a WH Smith.

Enjoy the stationary section, always a enjoyable visit

Okay place,but small. Preferred the older building.

This will be the next high street name to disappear

First time in Whsmith union passage small but nice

Atlast you can find branded fountain pens in here

Great book signing.. Staff a little overwhelmed..

Found what I want and staff were really helpful!

Bit pricey but everything you need in stationary

Didn't find the wooden jigsaw I was looking for.

Top marks for customer service lots of offers .

Very nice the staff was very helpful …

Excellent as usual, found everything I needed.

Much diminished in its new , smaller premides

Shambolic and sprawling. Crowded. Overpriced.

Everything you'd want from a stationery shop

You will find anything for the office here!

Store is moving so many shelves were empty

Expensive but you can find more stuff here