Loved this store so much. I was very interested in the ancient history, as well as theology and philosophy sections, which really piqued my interest, they had so much just under these categories, it took me 40 minutes just to pick what I wanted. If I could've I would have gotten a lot of books. Even the board games and puzzles had me tossing up whether I wanted to spend a lot of money on getting all of them.

Until I read the other reviews I don't think I appreciated this store as much as I should. It is easy to access, the two staff who served me were really helpful and very pleasant. I could buy the book cheaper online but I enjoyed having a browse through it first and it was enjoyable walking through looking at other sections.

Brilliant customer service from Adam. We were one book short of the set for my daughter's birthday present. Adam certainly knew his stuff and was determined to find the missing title. Which he did! Conjured it up like a magician from some obscure corner of stock. We were suitably impressed and want everyone to know.

This is the largest branch of Waterstones that I have visited. It is very close to New Street station. There is a lift between floors. As well as a large selection of books, there is a big range of puzzles, games and gifts. There is also a café. Really enjoyed a browse around here.

Brilliant book shop in Birmingham. Lots of subjects including manga, graphic novels and lots more. Over 4 floors including a very nice coffee shop. Games, puzzles and collectables at reasonable prices. Staff are very friendly and ultra helpful.

Great bookshop .. the sorting of books on the shelves are somewhat challenging in certain areas but it is a good bookshop. Note the additional tills on floors 2 which negates the waiting on the ground floor. Coffee shop good too to recuperate.

Pleasant cafe with very reasonably priced drinks and light sandwiches for lunch. Cakes are very nice! Booksellers very friendly and knowledgeable. If they don't have a answer, they go and find it out for you.

To be honest I only popped in to warm up as I was freezing cold, but the range of gorgeous gifts was amazing, I was expecting mostly books obviously but there was a large selection of games too!

Amazing variety of books available. I visit the shop just to look at books and spend hours just wandering and looking around this wonderful place.

A book lover's paradise. Helpful staff. Great selection of books. Very homely.