I am writing to express my disappointment with the service I received at your branches. Recently, I handed in some important documents that were necessary for my banking needs, but unfortunately, they were neglected and not processed as they should have been. This experience has left me feeling frustrated and dissatisfied with the service I received. I believe that your staff needs to be trained properly in how to handle customer documents, ensuring that they are processed accurately and efficiently. The lack of attention given to my documents was completely unacceptable, and I hope that this issue will be addressed to prevent it from happening again to other customers. Furthermore, I have noticed that there are many negative reviews and feedback about this branch. This indicates that there may be issues with the management or the overall quality of service provided. I believe that changes need to be made to improve the customer experience and ensure that customers feel valued and appreciated. I would appreciate it if you could take my feedback into consideration and take the necessary steps to improve your service. Thank you for your attention to this matter.

I have banked with ANZ for over 30yrs, On the 8th of Aug 2018 my wife and I put in an application for an investment loan, The finance manager Toni has not contacted us at all on the progress of our application, we visited the Epping branch 12 days later on the 20th of Aug 2018 to find out what is happening, Tony saw us standing there and did not even come and say hello, we were told to go and that he will contact us as soon as possible, we were so upset we went to Westpac to apply for the loan 7 days later we got approval, The Westpac Manager Markus kept us informed every step untill he called us with the approval on 27th of Aug 2018. By the way it is now the 28th of Aug 2018 and we are still waiting for any responce from Toni. I have called ANZ main center and lodged a complaint. There is no excuse to ignore a client of many years, At this stage we are looking at going with Westpac Bank. VERY DISAPPOINTED.

Normally don’t post reviews. But the service is so poor. The door person was prompt with assistance on where to go however there was no communication with the door person and people taking the bookings. It’s so annoying to hear after 40 minutes of waiting a senior staff ask other staff members to go see if anyone needs help (had to pop my head up so they would see me) What is the point of the booking system if no one checks who’s waiting?! Would really suggest going into other banks and seeing where you guys are going wrong. CBA helped me with the name change query without needing to book and was done with 5-10 mins. Same query and it took me an hour with a booking. Please update your communication and systems. Definitely want to change banks after today.

Super poor customer service and some workers shouldn't be there to help they have no idea what's going on Just went now to epping branch to ask about home loan and then the man there asked me what I want and when I told him I want to c someone about home loan he say what home u want ? Do u have ur paper with u? do u have payslips I say I need to c someone to ask him what I need to do for home loan I just need to ask im not applying now then after 10 min of stupid questions he asked he told me we need to book u appointment for next week !!why is this stupidity why didn't say this in the first place Me:Hi I want to ask about home loan Him:we need to book appointments

I booked into see a home loan specialist for my existing loan to change my interest rate. Service was so slow and wrong information was given, I questioned the amounts as they didn’t make sense. I am not a banking specialist but even I can tell if your going to a higher interest rate then the payments will be more expensive than a lower one. I was then given the wrong copy to take home and was called and asked to bring it back. I have no confidence whether or not my interest rate was even changed and will be going into another branch tomorrow to check. Literally a waste of 1.5hours.

I find the people in the the branch friendly firstly, but been back every month for 3 months now for the same problem of a recurring monthly payment not recurring. Assured every time its been fixed this time. Ive taken time off work twice to get it fixed. The last time i went in was told i can do it on a computer, i dont own or need a computer. New add to this. So now November made a appointment for 930am get in at 920am get ignored now walk ins with no appointment are getting in before me

I must say it’s the first time I have gone into a bank and not been able to do a transaction as simply as getting money out. It was 3pm on a Friday so couldn’t withdraw from a teller and the limit on the ATM , even though increased by one of the staff , still didn’t allow me to get the amount I required. Crazy to think I can’t go into a bank and withdraw cash ! Very disappointed.

That was the worst banking experience I've ever had, there are no tellers the hours are completely and it's the only bank you can't do at a post office. You may as well not have any professional staff just technical people because the machines do there jobs for them which is ridiculous and it takes so long and is very stressful. I am definitely moving banks after this experience

Whats annoying that majority of people work 9-5, this place opens till 8 however withdrawing money opens only till 2pm and they dont even open on weekends. Tried to explain joint account i have with my sister, we both agreed only to withdraw from the branch with our signatures…older lady advises we should be able to transfer to another account via online banking ‍♀️

Today was a good day for ANZ Pacific Epping. Dispite their systems being not 100% functional, it was the shortest wait I have ever had here and the staff were friendly and accommodating. Usually long waits at this branch and staff are grumpy and not happy to help. Keep up working like this Epping Branch and you may change your reputation yet!

Coin deposit never working everytime I travel down from kilmore. They won't let me deposit it over the counter I have separate it all and counter. Think it's bad customer service. Might as well get rid of tellers as they always direct to do it through the atm! When atm is broken they don't help u anyway.

Pathetic customer service. My appointment was at 3:00PM and consultant turned up over 17 minutes late, that too upon my repeated nudges. No apologies for being late and then very casual dealing. These people need to learn customer care. would never recommend to anyone.

Bank full of really dopey people. The broker accused me of "faking" my payslips when I went for a home loan a while back... I had worked at the company for 5 years already. Not sure how he could think I can fake payslips for 5 years! UNBELIEAVABLY unprofessional!

After the initial question from the front customer service person, I was treated with respect, pleasantry and even some humorous engagement. Was so opposite of the engagement from the Westpac branch 10 minutes earlier. Well done ANZ and keep up the good work!

These people need to learn customer service and learn how to look after their customers. Conner obviously doesn't care enough for his job nor the customers to leave them waiting for an very important cheque while he runs off and has his

Have been waiting on a return email after visiting the branch for a pre-approval and may miss out on a house due to this It gets better, I have also reached out with ANZ complaints department and its been over 48 hours with no response.

Absolutely disgusted in this store particularly the efforts of Rochelle Lawson .... nobody ever wants to answer the phone ........on the rare occasion they do they will go to extreme lengths to avoid answering questions.

Had a wonderful experience with one of your Banking Consultants today. He was very lovely and inviting, will be back with him soon in the future for any of my banking needs, believe his name was Jack. - Jordan

Attended this branch to assist my mother with her banking. Met a lovely young man named Vinh that was very helpful and attentive. All of our enquiries was solved quickly and effectively. Very happy customer

Connor was the best advisor in this bank. He was very polite and friendly and he provided me the best customer service. He also offered many good suggestions to open my account in Anz. Thanks Connor:)

Worst ANZ experience ever! The staff there have no patience and don’t want to answer customer’s questions. I asked if I can make a deposit, they told teller is not working on Friday. What a joke.

Worst place to open an account,obviously they don’t know what customer service is... went today to open an account after waiting for 20 min our turn came so no point to have appointment.

Slow service and lack of detail and care when ordering a replacement card. It was sent to the wrong location after 5 days wait. Then I was advised I had to sort it out myself. Pathetic.

Made me wait 2 hours in line, needed to transfer money. When I got to the front the guy told me to come back tomorrow because of some reason he made up. I’ve moved my banking to Westpac

very very bad service and you have to wait 1h to be served and it's the only one in this location so we have no choice . thinking to change my accounts to difrent bank. very bad

Disgusting 12 people in line and one open teller. Profit before people. Elderly people waiting in line for nearly 45 minutes. Disgusting ANZ you should be ashamed of yourself.

Absolutely disgusting and lazy customer service. Need to reform the way your tellers operate as they are rude, slothful and refuse to do the work they are paid to do.

It is the worst bank to deal with. Customer service, in particular from Deb is pathetic. This branch doesn't deserve the 1 star I gave it. You need to do better.

Under staffs ! Long waiting time ! Reception staff was not overly friendly and feel like she doesn't wanna be there - maybe it's Monday and overwork for her !

They are slowest people on Earth if you want to see a teller bring your Ben bag these guyz take there own sweet time customer is not a priority at all

I never imagined a bank could be this bad by all means avoid ever dealing with this bank even atms are not working half the times

Not only have they closed most branches! Now the Epping branch does not have staff available on Fridays! Time to close account

They have a change machine that rarely has any change.. how hard can it b .. I can go 3 days in a row and not find any change

Terrible staff been there two times to verifie my id and still they didnot fix my account. Will never use anz bank in future.

Visited there so many times, change machine never have enough change. There ATM machine are out of order most of the time.

Bit of a queue and a little slow to get through it when I went, teller was really friendly when I reached her though

I don’t usually leave reviews, but wow, this is one of the worst branches I’ve been too. Just terrible sadly!

Service ok, but the branch is very busy and short staffed, so there is a long queue most of the times.

It’s showing online that they are open till 4pm And they said we are closing at 01pm So unprofessional

I went to buy some EURO`s and no one in the Branch knew process in the end I had to walk out.

Helpful staff, very friendly and the service is as prompt as possible for such a busy branch.

Wating is long. Too many counters just to show but no staff . Not happy with their service .

Wait 30 min to take out cash from the counter , bank employees just talking and very slow :(

Awfully slow and I feel very unsafe at his branch. No privacy at the counters. Avoid

Slow customer service just go to another branch you will lose your whole day here

Waiting in line for 6 peoples before me took 15 mins between 4 counters. So slow

I dont understand why this place is 1.7 stars. staff are super nice and friendly

Extremely slow service. Even after appointment had to wait 45 mins.

Actually the worst ANZ that I have been to. Staff have 0 knowledge

Very slow service and old and lazy employees for customer service

Super slow service like alwayssss …

Kobe and Alex a very friendly people help me out extremely well

Absolutely Terrible how hard is it to speak to an operator!!!

Why are tellers closing at 2pm yet it says open till 4pm

They go out of their way to be as unhelpful as possible.

Worst customer care and unreasonable bureaucracy.

Terrible experience. Don't go to this branch.

Minimumal staff typical, rude. Worst bank!

Long wait I been 26 min standing on line

Very slow service..totally disappointed

My local branch. Very helpful staff.

Worst experience, very slow service.

Rude staff, horrible management.

lazy sleepy staff at this branck

The worst place to do banking

Very slow service. Zero star

To slow Bad customer service

Too slow service. Too slow

Poor customer service

Super lazy employers

Closed Saturday's

Worst bank ever.

Very bad service

Very unhelpful