AT&T Store

181 reviews

827 Irving St, San Francisco, CA 94122

www.att.com

+14156302868

About

AT&T Store is a Electronics store located at 827 Irving St, San Francisco, CA 94122. It has received 181 reviews with an average rating of 4.8 stars.

Photos

Hours

Monday11AM-7PM
Tuesday11AM-7PM
Wednesday11AM-7PM
Thursday11AM-7PM
Friday11AM-7PM
Saturday11AM-7PM
Sunday11AM-7PM

F.A.Q

Frequently Asked Questions

  • The address of AT&T Store: 827 Irving St, San Francisco, CA 94122

  • AT&T Store has 4.8 stars from 181 reviews

  • Electronics store

  • "Usually I dread calling the ATT phone reps so I decided to go into the store"

    "Ben was very welcoming and friendly and was very experienced"

    "Great experience at this AT&T store"

    "Great experience here! Abraham helped me out with getting a new phone and made the whole process so easy"

    "I’m sorry I can’t remember their names, but the two staff members (Chris? Kris? & Gwen) were so helpful when I upgraded my phone! They were so sweet and patient with me"

Reviews

  • Elaine

Usually I dread calling the ATT phone reps so I decided to go into the store. This was one of the best AT&T locations I've ever been to. It was very clean and welcoming. Lydia was able to inform and resolve my concerns. She was very polite, friendly, and professional. I recommend coming here and will definitely be back in the future.

  • Jenny Clarke

Ben was very welcoming and friendly and was very experienced. I needed to add a new line and was looking to upgrade two handsets. I never felt pressured and was given options and helped through decision making. He made me aware of offers without pushing them on me. I felt listened to and taken care of. Really great experience!

  • Shawn Y

Great experience at this AT&T store. Shout out to Irene for her help! She answered all my questions, gave me options that actually LOWERED my costs and took the extra step to follow up on shipping options. Visit this location if you want a low stress interaction and the attention you deserve.

  • Olivia Essen

Great experience here! Abraham helped me out with getting a new phone and made the whole process so easy. I’m not very tech savvy and was really concerned about losing some important memories on my phone. Abraham made sure everything transferred over and was good to go!! Thank you!!

  • Natassja Nguyen

I’m sorry I can’t remember their names, but the two staff members (Chris? Kris? & Gwen) were so helpful when I upgraded my phone! They were so sweet and patient with me. Plus, they thoroughly explained the process so I understood everything that was happening along the way.

  • Jeremy Camillo

Kate is a real MVP! She is extremely patient and accommodating. I bought a new phone and had trouble transferring my data and she stayed persistent and found a way to setup my phone. She even installed my screen protector. Would definitely recommend her services!

  • Anita Lang-Bakar

I needed help transferring my work phone number onto my primary phone. Josh at the store was SO helpful and knowledgeable that he was able to set everything up for me within a matter of minutes. He was super pleasant while being professional. Highly recommend.

  • Peter Chan

Eric was very patient and helpful. He made sure all our data were transferred to the new phone before assisting us with the trade in. He also helped us to check our home products because our Comcast services are expensive. One stop shop. Highly recommended!!

  • Alexis Moore

I had the unfortunate pleasure of having my phone stolen but i am so lucky to have gone to this store. Josh and Rick helped me out immensely. There obviously wasn’t much I could do but they went over every option i had with all of the money

  • Deena Maise

Josh was very courteous & knowledgeable. The process to select & purchase a new iPhone, along with trade-in was very smooth with one caveat. When the protective film was removed from my old trade-in phone, it was discovered that there was a

  • Senta Tsantilis

For the past 5 years I haven’t been receiving my voicemails after they were left. They would only appear in my message center maybe 2 hours to a day or 2 later. I called AT&T customer service at least 5 times & visited my local AT&T store

  • Jo Billups

Josh was super helpful & nice! Explained everything very clearly, helped me get a GREAT deal, and was friendly every step of the way. Will definitely be returning to this location for anything my phone needs because of them. Thanks, Josh!

  • Frank Lee

Ben was a great guy to help us solve complicated problems. We visited other stores and called the customer service center several times only to find them not helpful. However, Ben found the cause of our issue right away and solved it. He

  • Vincent Dunlap

Excellent customer service. Approached by Hunter, Authorized Retailer, who assisted with problem in ordering phone from online. After clearing problem, he setup newly purchased phone and ensured proper operations. Friendly and

  • Danielle Killingsworth

Came into the store with a budget and they worked with me! Irene was super helpful in making sure I got what I wanted and needed at an affordable price with deals that applied to me! Ask for Irene she’ll take care of you.

  • j shao

Professional and efficient service by Abraham who helped me set up a wireless family plan. Abraham took the time to explain pros/cons of different plans and answered all questions with patience. Nice experience.

  • Traci Boyle

Phenomenally easy and excellent customer service to purchase a new phone for family member, add to my plan, get some new accessories from Hunter! He was fantastic! Thank you.

  • Cecily Dumas

Kate assisted me and resolved the issue (linking new phone to watch) quickly and professionally. I would trust her competence with all my cellular needs!! Terrific service!!

  • Chloe Gutierrez

Great time at the store! Had a lot of things to take care of and Josh handled it like a champ! Was going to xfinity but will now be keeping my service here at AT&T.

  • Michael Vyvoda

Kudos to Rick and Abraham — they helped me though a really strange technical issue related to a corporate to personal account transfer. Thanks guys!

  • Brian Hess (Hesstoons)

Josh, Rick and Danyza we’re all amazing and help me have all of my questions answered. Clean and inviting store environment. Thank you so much!

  • David M

I added my wife’s phone to my plan from another carrier. The staff was friendly efficient and I have no idea why I avoided doing the

  • Ben-James Tippey

Abraham and Rick were awesome. Much better experience than the Geary and Arguello store. Very knowledgeable and quick. Thanks!!!

  • Harley Bartelstein

Josh was incredibly helpful and educated on me best item for my needs. Will recommend to other seeking to get a new phone

  • Den Bruno

Kate is awesome. Smart, attentive and really focused on answering my questions (there were many!), and problem solving.

  • Kevin and Jennifer Hennessy

The customer service was perfect! Don’t let the dark exterior fool you—they are open and very friendly.

  • nuhamin Tollossa

Showed up at 6:07 and the place was completely empty and closed. Hours are wrong on google

  • Timothy Quigley

Josh was excellent and very helpful. The process of switching carriers was very quick.

  • Ben Ali

Amazing customer service! They’re so patient , knowledgeable and professional

  • shalin modi

Friendly representative, helpful in their capacity to resolve my issues

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