Probably the most disappointing Apple Store experience I have ever had. I’m writing this while still sitting at the store, 2 hours in for a “20 minute” trade in process. Another disappointment was for the MagSafe cover that wasn’t available at the store and for some odd reason ordering it here from another store

I recommend arriving early. This location gets really busy. Even if you have an appointment it can take over an hour until you get your computer back so plan to find a good spot to relax and eat some good food. Lots of good places around. Service was ok, but nothing special.

The Apple store at Union Square provides an excellent experience, just like their other outlets. It's a massive and spacious store with the full range of Apple products available for you to try out. The staff is incredibly friendly, and the

I'm a genuine buyer & I planned to buy an iphone, wasn't sure which one suited my needs best & the staff were exceptional in helping me work that out. They didn't try & sell me the most expensive one, they did their research with me, asking

Apple Watch SE:I ordered my Apple Watch to be picked up at the downtown Apple store because I wanted to be shown how to use different features. The watch that I had bought wouldn't charge, even after 20 minutes. They found a replacement. It

It makes me sad to realize that the Apple brand in which customer service was once a model for inspiration, could have fallen so far from expectations. After being a faithful customer and spending so much on Apple devices, I feel taken for

Super helpful & knowledgeable staff! I went to them after losing my iphone. They promptly locked it to prevent the person who took it from using the phone. They then showed me how to use "find my phone" to locate the person who had it, and

I brought in my macbook to repair a cracked screen. I know the entire screen gets replaced and that the stickers on the outside of my macbook would be lost. Some were tiny trinkets from friends, especially one sticker from a friend who has

Somewhat underwhelming. It is under renovation at this time but what is left is a single floor of Apple products and nothing more to explore. There is a lovely courtyard outside with benches and tables and that’s not a bad thing … weather

Been here couple of times, overall very exciting. The repair service is the best I have seen, they are very understanding and helpful, you come by an appointment and they help you directly, you can spend time learning something while you

Incredible! This is the best way to describe this store. The building is spacious and bright. The experience of being in a building with so much energy was amazing. I can’t afford any Apple products personally but I use and repair Apple

The support person was not super friendly as Apple Store people usually are. My situation is fairly unique. Best Buy messed up my Apple care. They linked my Apple care to the wrong beats earphone. So when she looked up the care info, it

So dissapointed with the service received. Only Apple shop that refuse to support after showing them that my AirPod Pro failed for the 9 !!!!! Yes 9 !!!! Time. Last time only TWO months ago they gave me new ones in Cologne!!!! The only

The worst ever costumer service I’ve ever I in counter! I was there yesterday to make a appointment for to day at 11:30am! When I arrived in the store to day 15minutes before my appointment! They ask me to have a seat and some one will

Literally the worst service. They don’t have the operations under control at all. You are not greeted with people who can help you, then as soon as they realize you are not there to purchase anything AKA they won’t be able to make

Terrible customer service…. A bunch of kids standing around talking to each other…. They will try to make u buy an entire new set of AirPods when you only lost the case…. A bunch of hustlers….. the manager is the worst one.

Great customer service. Was in and out in 15mins with my purchase. Be mindful when in the area. 3 stars due to my car being broken into in front of the store. Despite them having “security.”

There should be a different queue for people that already know what they want to buy and don’t need a consultation. I shouldn’t have to wait more than 30 min to just pay for a $2k laptop.

"Not an Apple person" no longer! What an amazing experience visiting and purchasing a new MacPro Air laptop. The staff is outstanding and their patience is unparalleled!!!

10:30 am. I came to buy a US power adapter because my french one died yesterday evening. The first salesperson was nice and then invite me to stay and charge my phone.

Great customer service. Was in and out within 10 minutes to send a MacBook pro for repairs. Received it back in 2 days. Great selection of products in the store.

The staff members are generally quite helpful, but it can occasionally be difficult to track down someone for assistance amidst the bustling crowds.

This store is amazing, clean, spacious no frills. Staff is competent and will follow you on your shopping. Most of the items are available in shop

This is a big, two story Apple Store, retail sales on the ground floor and Apple Genius Bar and learning center on the second level.

Pretty all right. Love self checkout, very intuitive and no need to wait in line; plus, it’s good for my anti-social desires.

Every you’d expect from an Apple and more! The staff, specially at the Genius Bar are so informative and approachable

Original review: Only single-ply toilet paper in the bathroom. My cultist brand loyalty is destroyed. 3 stars.

Great place Great service The best and most profutable place to purchase your apple products from. You can

Clean and classy interior, helpful staff, and neat displays make this store a nice place to visit.

We came in a fieldtrip with my kid school, to a workshop, those people are amazing.