So I run a diagnostic on my phone that says it needs a new battery (below 80%). So I use my phone to book into an appointment. I book today at 3pm. Now I don’t know about you but I assumed this meant I would drive 30minutes into Leeds, give them my phone and would probably spend about an hour or two in Leeds whilst the battery is replaced. A few hours before my appointment I get text asking me to run a diagnostic. I do so. 2pm and i head into Leeds. Takes 45 minutes. Get into Apple Store and get seated for 15 minutes. No issue, it’s busy. Guy comes over, gets my phone, runs the same diagnostic as my earlier message and tells me “yes, it needs an new battery, but it can’t be done today!! I have three options, leave it with them and pick it up tomorrow, send it off or book it in another day!” At no point did it give the slightest hint that I would walk away without a new battery. He told me in order to get it done on the day I have to get there by 9am as they run a first-come-first-serve system. WHAT IS THE POINT OF AN APPOINTMENT SYSTEM THEN!?! For a company that prides itself on being integrated and seamless, this is absolutely ridiculous. Seems Apple is not as seamless as it likes to make out.

Apple Trinity Leeds is an Apple Store located in the Trinity Leeds shopping center. It is a popular spot for both locals and tourists, and is known for its sleek design, its knowledgeable staff, and its wide range of Apple products. The store is located on the ground floor of the shopping center, and it is easy to find. The entrance is marked by a large glass door, and the interior of the store is bright and airy. The walls are white, and the floors are made of polished concrete. There are large glass windows that let in natural light. The store is divided into different sections, each of which is dedicated to a different type of Apple product. There is a section for iPhones, a section for iPads, a section for MacBooks, and a section for Apple Watches. There is also a Genius Bar, where customers can get help with their Apple products. The staff at Apple Trinity Leeds are knowledgeable and friendly. They are always happy to help customers find the right product for their needs. The store also offers a variety of services, such as free workshops and one-on-one training.

Need FCA training!! Went In to upgrade my iPhone. Was told by Asher I could either pay off the remaining of current finance with the trade In or use the full amount of the trade in to lower the costs of the new phone by taking out a separate finance agreement essentially then having a finance for my new phone whilst also having one outstanding for the remaining few months of my current phone. Wasted hours of my time then trying to back up my full phone. When I was ready to upgrade I had to be seen by someone else who then said to trade in I needed to use the trade in money to pay off the finance or pay off the remaining balance before trading in and I couldn’t as Asher said take out a new agreement! Paying it off would have been fine if the balance apple said I had outstanding was right and not considerably more than I do Conflicting / wrong info just shouldn’t be being given when it comes to finance!!

Bought a Apple Mac and discovered it crashed so had to drive to Leeds to have it looked at. Well when I walked into the Apple store it was like a kid walking into a sweet shop. If you are an Apple nerd like I am you could spend all day here. The staff are very friendly and approach you right away asking if you need help. I was about 20 minutes early for my repair appointment, but I was escorted to a work bench and a technician came and was amazing. Talked me through everything and answered every question I asked clearly. I was told it would be around one and half to two hours to see if it was software rather than hardware so I was asked if I wanted a coffee somewhere and they would ring me. Less than half an hour later they rang saying all was sorted and it was ready to collect. First class service. A very BIG well done and an even bigger thank you.

On 3/9/2023 had an appointment at 12 pm with (Sam) to fix my iPhone 14 plus speaker. However he informed Apple would not fix my phone and a replacement will be required even though I had two months guarantee left with my iPhone. He was not helpful at all… so had to arrange another appointment with a different member of staff on 7/09/2023 for the same issue and iPhone and this time round they managed to fix phone without any quibble or charge. If I was not cautious I would have had to pay £600 for a replacement even though there was no need.

Terrible service - buyer beware! I rang the store early yesterday morning and after having to wait the entire day for an appointment I arrived to this store only to be told that my warranty wouldn't be honoured due to "company policy" not something I expect when dealing with my 2021 iMac especially after being told over the phone that the matter was a "quick fix", I now have a £1500 paperweight, if there was ever a time to switch to android I'd say now is the time if this is the kind of service we have come to expect

I have visited this store multiple times and every time I do, I have an amazing experience. The staff here are welcoming, knowledgeable, helpful and polite. They have in store sessions to learn and expand your knowledge. When asking about products, you never feel pressured into a sale but given sound advice so you can make informed decisions which I appreciate so much. You can test the products on display and the staff will have a laugh with you as you do. Amazing store, amazing staff and amazing atmosphere. 11/10.

Naomi gave me the worst experience. She is arrogant and her customer service skills are shocking. She does not listen and instead spoke over me numerous times. She refused to call me a member of management and told me she was the highest level of management however the next day I came in to put in a complaint. She definitely does require further training. I will definitely escalate this experience the ombudsman as she breached my consumer rights.

Apple at Trinity Leeds is a tech haven! The sleek store design and knowledgeable staff create a welcoming atmosphere. Whether you're exploring the latest devices or seeking expert advice, the service is top-notch. The hands-on experience with Apple products and the innovative setup make it a go-to destination for tech enthusiasts. A definite must-visit for all things Apple in Leeds!

Paid a visit to this store today to repair my Mac, James from Genius bar looked at my computer and figured out the issue within minutes and offered an appropriate solution straight away. Got the Mac fixed in an hour. He is a Genius from Genius Bar. What a great experience I had. Please keep up the good work. Thank you for your help today

Fantastic experience at Apple Trinty. On both occasions Naomi has looked after me and my husband. What a truly delightful young lady. Very knowledgeable on the products we were purchasing. We spent a long time with her - she was so patient. The rest of the staff were very pleasant too. Well done Apple. Your staff are a credit to you.

Don’t bother going to the apple store to buy an iPhone 15. Apparently no walk-ins are allowed. You have to order via website and book collection appointment. They have them in stock and plenty of free staff to help you buy other apple products including the new watches as I wanted both but they couldn’t sell me an iPhone and a watch.

New AirPods and mag charger ordered today would like to say my experience was 10/10 Dana was the most helpful lovely member of the apple team thank you so much for your assistance. His knowledge of the products was second to none would always like my shopping experiences to be as positive as he made today thank you x

My severe problems with my apple i.d. were sorted very impressively by a very tall guy whose name I've already forgotten (just like I forgot my apple i.d.) Service in this very busy store is courteous, knowledgeable and efficient. I'd recommend all elderly technophobes to visit. pat tempest

Went to Apple Leeds to upgrade my watch to the Ultra version used the trade in option staff were friendly and knowledgeable new watch was synced and I was on my way a few ££££s lighter but hey Ho it’s Christmas super store and staff worth a trip from Scarborough well done Apple

Asked about the quiet earpiece volume on my iphone, while they were doing a report on another product. They cleaned the earpiece, charging port and speakers in a couple of minutes, which cured the problem. No charge either. Superb service, as always.

Like a different business model to the Manchester store…interesting to find out that Leeds have a bad reputation from shopping in the Manchester branch….and it shows speaker in my iPhone had been dislodged by the clamp which presses done

Two weeks after purchasing the new iPhone 15 max I noticed scratches on the screen and took it back to the store, they said it shouldn’t do that but I would have to pay to get a new screen. A week later the scratches continued to get worse

Visited the store on Monday, iPhone 14 pro max, was advised £720 repair of the motherboard as back screen cracked no warranty. Took same phone to electrophix in Heckmondwike and they repaired it for £50. Not too sure about the genius part!!

Bought numerous Apple products from here over the years, many of the staff are really keen to help and assist. My most recent visit was not successful unfortunately and the duty manager Naomi (maybe she could be educated in customer

Ant helped me with a years old problem that even the Apple Helpline were unable to figure out. He spent time listening to the issue and came up with a solution which worked perfectly - 10/10 service! Thank you

what a wonderful place, customer service was great, Aaron who served me was outstanding, he answered all my question and concerns and offered additional services in store i needed them whilst I was there.

Really impressed with the staff, their knowledge, ability to explain and help with any question all without making me feel rushed or any sign of impatient. We had a great experience. Thank you.

Excellent store with very friendly and knowledgable assistants. Top quality products and the IPhone training session with Izzy was great. Very happy and will definitely be returning soon.

Friendly , pleasant environment. Helpful and professional staff. We travelled from York to get help on purchasing a new computer. We weren't disappointed. Excellent company and outlet.

Had a problem with my Apple Watch whilst in Leeds. The staff were very helpful in trying to resolve the issue. They had to send the watch back to Apple for repairs.

I can’t think of any other store in which you’re spending over a £1000 for a product and they keep you waiting for 10-15 minutes. Employ more staff please.

Went in and bought a cable and lightning charger. Mega quick customer service. It’s so so easy to buy here and the products are all displayed beautifully.

Had an issue with my iPhone 12 not been able to hear correctly, took it in today and Michelle helped me out massively. Thank you for sorting my phone out

Very helpful. Ran a diagnostic on my MacBook. Advised on parts. The only negative was that it took 10 days for the parts to arrive. Very friendly staff

I would give zero stars if I could. The Apple Store lost my SIM card and failed to do anything meaningful to retrieve it. No care, no responsibility.

Really poor customer service, unable to write me down the contact number for Apple customer service! Told me he couldn’t move, SERIOUSLY?

Looking at products and staff were happy to help and we'll informed. They weren't overbearing and allowed us to browse.

Very helpful staff. Urgency needed a usb c cable and they allowed my phone to be reasonably charged before leaving.

Got a new iPhone here! Since it’s holiday season, there were so many people! Anyway I had the great experience

Rick was so so helpful with my MacBook! I can’t believe it was free to fix! Thanks so much

understaffed and staff will literally ignore you. worst apple store i’ve ever been to.

All house keeping services very nice sapaf grow flowers sapura and manimani cery kinds

Had a look, decided no, expensive old technology these days. Happy to go elsewhere

Got myself mac n iphone from here.