Replacing iPad screen: Usually I would go to the Apple store to get my iPad/iPhone fixed but with restrictions currently going on due to COVID-19 and the Apple store being closed I came to the GSM store to see if I could get my iPad screen replaced because I use it on a daily basis. I went in to Highpoint to see if anywhere was open to get my screen replaced and GSM was open. They said they are able to fix it and I can pick it up around 1pm (it was just before 11am on a Friday when I went in). I was happy with that because it meant I could my iPad back that day. The lady quoted me $175 and I agreed. She asked if I wanted a screen protector, I declined because I couldn’t afford it. I later get a call from the store, asking if I could pick up my iPad the next day because they didn’t have my particular screen in stock and they have ordered one in for me. She said I could pick it up around 11am but they will call once it’s fixed. The next day I get a call saying I can’t pick up my iPad till Monday now. I asked “Why is that? You said I could pick it up yesterday and then you changed it to today. So why do I have to wait till Monday now?” She said it was because the screen replacement hasn’t arrived and they don’t open on Sunday, so I’ll have to pick it up on Monday. I wasn’t happy but I said okay. I should have just picked up my iPad and just brought it back another day or went somewhere else. And that’s what you should do. I picked up my iPad on Monday and looks a bit strange but it’s hard to examine because it still has a temporary lining on top that’s taped on. I check to see if the screen is in good condition and it seemed to be. When I got home I looked at it more intensely and there’s quite a bit of glue on the side creases also the screen doesn’t seem to be correctly inserted. I also find out my Touch ID no longer works and cannot be re-setup. At times some parts of the screen doesn’t doesn’t work (senses touch). I would not recommend this place because of the quality of service they provide.

Got a samsung touchscreen repair done by them. Costs $55 more than Official Samsung shop downstairs. Wasn't even close enough to the price Samsung charged for the service. Vietnamese female sales person with colored hair refused to charge close to Samsung's price for repair. I was told that $55 was for same day turn around time. I was still annoyed by the insistent abraisive attitude of the sales lady who didn't act pleasantly. Went in again a month later to repair my charging port. This time the manager Gary handled my concerns and advised me to talk to him directly. My phone was fixed for $95 and I felt better about the transaction this time as price was not too costly, I was provided with proper explanation and customer service was better. I still wont talk to that lady any more.

Don't do it. Tried to save a few bucks on a screen repair. The workmanship was rough with clear scratches and indentations where they'd removed the previous screen. Three weeks later and with no catalyst, the screen breaks. Not physically. That is still in tact. But the retina display is utterly screwed. All I can see is a few multi coloured lines down the right hand side. Everything else is black. The phone is still functional as I can view texts through my Mac and the phone vibrates when I receive them. Purely a display issue. I'm now left with a phone that's voided of warranty and a retailer highly unlikely to honour their work. Take it back the manufacturer. It'll cost a bit more, but you get what you pay for.

Took my work phone here for screen replacement. The alarm bells started ringing when I handed him the phone and he said “What’s wrong with it?”. I pointed out the 30mm crack in the screen and he shrugged as though I was being fussy choosing to replace the screen. I got the phone back 45 mins later. Glue all around the edge of the screen, even in the ear piece and a weird patch of light coming from an area of the screen that should be permanently black. Unfortunately I didn’t notice the patch of light until I got home. I’ll take it back next week. Let’s see if their customer service is as bad as their workmanship. Either way, I wouldn’t take your phone here if you want it taken care of.

Do not go here!!!!!!! Paid over $200 dollars for my Iphone to be fixed for water damage and was given a 3 month warranty and was told if anything at all happened to the phone i could bring it back. Phone was slow and and camera was all blurry. The touch screen started to not work - couldn't press my lock code to get in- so I brought it back. After that i dropped my phone and the screen had a small crack. When I brought it back The man on the desk was very rude to me and told me because the screen had a small crack they refuse the warranty because there is physical damage. I WAS NOT TOLD THIS WHEN I PAID!!!!!! I NOW HAVE A COMPLETELY USELESS PHONE. Do not waste your money. Scammers

Absolutely terrible service. Should be zero star. Replaced the battery but the earphone slot stopped working, the lady in the repair told me to come back next day to find the guy who repaired it, but she actually was doing repair. And she even said they were not responsible for the the earphone slot, and I told them you guys could simple open it and see if anything detached ( I saw troubleshooting on the web and it indicated should be something disconnected ) . The lady said won’t do it. And I asked them to give me tools i did it for myself on spot ( i didn’t have tool at home ) but they also refused. What a terrible service experience. Would never and ever go back . -:( .

The worst customer service I have ever experienced! the staff made a mistake with my phone screen protector, i asked for it to be fixed and they admitted they made the error(she had bubbles and dust under it). When they went to actually fix the issue, the girl couldn't be bothered and ripped of the screen protector and handed my phone back!! said nothing and when prompted, she said im not doing the screen protector again!! she said bc it will just keep failing and told me to go some where else! on top of that their stuff need to have a shower, the worst hygiene ever. I literally thought I was going to Vomit

Terrible quality of workmanship. Had to return twice do to poor quality of repair glue and marks left all over. Second visit was over 2hours wait due to complaints about not being able to do a simple screen replacement. Phone is now worse than before. Now that the 30 day warranty is over I'll have to get it fixed for a third time. Take photos of your phone prior to handing it in as they will play ignorant to new scratches. Highly recommend that you do not take your phone for repairs. Bad quality. Phone for repair was a Sony Xperia z3

Spent $210 dollars for what I was told to be a top quality screen replacement for my iPhone 6+. After completion my buttons were not recognizing, the sensor for disabling buttons going off when on call was not connected. I went back in and was told this is a damaged microchip within the phone, so I went to another phone repairer and for $160 he assured me this was my screen and changed it without any further trouble. STAY AWAY they are frauds!

Extremely satisfied! Good customer service, skilled and friendly staff. Better than any other mobile repair shop I've been to, they explained what's wrong with my phone rather than just give me a quote and tell me that it will be fixed. Moreover the job was quick and professional. I'm definitely going here from now. Thanks guys for your patience and excellent service.

Worst than one star unfortunately, they failed to repair my iPhone X after putting on two faulty screens. It was returned to me damaged and unusable. I was compensated $50, which I was incredibly unhappy with as I had to go buy a new phone. Manager of GSM World was also rude over the phone, deeply regret going into this store.

Had a phone that everyone told me a had to replace as it was not worth fixing the Camera. Went to GSM Highpoint ..They Fixed and replaced the Camera for me ..Saving me a potential $1000.00 . Done it in 1/2 hour .. Professional , Friendly .. Will definitely be my first stop for phone issues from now on .. thanks Guys ...

I was hesitant with trusting my phone to a third party but these guys provided exceptional customer service that made my day. I went to get my phone repaired and they gave it a much needed dust clean free of charge. Was very impressed with their care and generosity. Would strongly recommend this shop to everyone :)

Better be clear before conducting transaction, they will not offer solution for mistakes they made. I bought expensive S22 Ultra phone cover and screen protector. After 1 hour I realize the finger print did not work, they blame me for not telling them that I need finger scan.??? And don't offer solution.

Cannot recommend this place enough. They were extremely affordable, quick and managed to retrieve all the data off my salt water damaged phone which I was told was impossible at other places! I am so glad I came here and will definitely be back if needed!

Excellent range of products, good prices, good customer service, very friendly staff. I just bought an amazing MagSafe case and a screen protector, and I’m extremely pleased with the products and the service received. Would highly recommend the store. :)

I have worked in customer service for a while now and what I have received at gsm high point is completly appalling and can honestly not reccomend to anyone. Before a shift at work I had dropped my I phone 6+ and I was so upset given that I

Was deeply disappointed with the customer service. If i had the ability to travel back in time for one day of my life i would definitely travel back to this day and tell myself not to come this store. Not only did the lady not help me with

They did an absolutely HORRENDUS job on the application of my screen protector. Not to mention the use of extremely low quality screen protector that cracked on me after the phone fell from about 10 inches. I had hoped $60 would get me

If I could rate no stars, I would. This place had terrible customer service they were rude, obnoxious and clearly had no idea what they were doing. I came here to get my phone repaired and the lady of dark skin had told me that it was

Abysmal. I went in to get a new screen protector for my S8. My current one was starting to peel off. I explained to them that my case might cause issues with fitting a replacement but they assured me that this would not be a problem.

Had the screen replaced on my Samsung S4 on the 4/12 come the 11/12 the replacement screen at a cost of $195 gave up working, so took it back as it is under 3 Months warranty only to be told it has Physical Damage and they won't be

Get good looking phone covers, glass shields, repairs etc...protect your phone when its brand new and it may last much longer. Also they have fixed a number of our older phones so we could get a bit more life out of them.

amazing Service This is a Personal Message to the Technician Garry. Garry Mate, you have done an Absolute fantastic job on my phone Brother , Bless your Hands Mate I felt helpless with my situation until i found.

I broke my iPhone 5 on the way into work by dropping it on the concrete one too many times. While walking into Highpoint to get to work with my newly smashed screen, I decided to drop into GSM.

Paid $25 for a screen protector, after 2 weeks it fell off. Went back to ask for a free replacement, but staff could only offer me $5 off on another screen protector. What a bloody rip off!!!

Brought my mobile to them after Samsung gave me time of 1 week to fix my phone while they did it in 30 minutes. Very quick and efficient service. highly recommended

Great service help full with setting up my phone for overseas will always be coming back to this store

Thank you so much for retrieving the majority of priceless photos from the last number of years.

Always go here over other places. Reliable. Well priced. Polite and efficient. Thank you …