All of the people working on the 2nd of April at the Keysborough store should be ashamed of yourself, this is the worst display of an employee and customer service I have witnessed in a very very long time. There was a problem with picking up a parcel and instead of listening to me trying to explain the situation and elaborate, they (one older looking lady in particular who was the one serving me) just talked over and essentially kept cutting me off not caring about what i had to say for a large amount of time, ultimately trying to usher me out of the store. I left the store about two times to gather my thoughts and keep my composure and remembered of some information given to me by the AusPost customer service line that I could inform the employees to try and resolve the issue, but upon entering the shop again they said rudely "what are you doing back" and then "here we go again" while all the other employees rolled their eyes. I dont understand what kind of people, let alone employees you all (on this specific date) think you are to have the audacity of acting this way not only to a customer but to a human being in general. It's disgraceful, it's disgusting, and just downright rude, the way you talked to me was just unacceptable. This store has a 1.9 star rating and it is so obviously shown as to why, through my experience. So many 1 star ratings were given dating back to 4 years ago and it is evident that nothing has changed. I have made a formal complaint and I do hope that someone who can actually do something about it will hold the people accountable for how negatively they act towards so many other people who have also had a bad experience at this store. 4 years is way too long for the same terrible service. I wish i could give 0 stars to this post office because from my experience today, 1 star is giving you way too much underserving credit. To the employees on this date, you really need to understand that the way you acted today was disgusting and you should be ashamed with yourself.

hands down the worst post office to ever exist! i dont know if its because the staff's lives are so miserable that they also make sure that customers have to suffer their misery too but all staff should go through mandatory training on how to actually serve customers. this one is especially for the tall white woman with grey hair that literally never has a smile on her face and greets every single customer with hostility. shes been one of the longest workers there which is the most unfortunate thing as it seems that shes the most miserable out of the bunch!! i actively dread going to this exact post office due to her. seems that every single time i go theres always an issue with her attitude, the other week an elderly lady had told her that she had a rude attitude, rightfully so only to be met with her yelling at the poor lady back. i got served by her a few days ago, also met with unnecessary attitude when what i said, every other post office ive been to understood exactly what i meant, but apparently this woman felt the need to make me feel stupid and correct me (not to be helpful) in a way where her tone was looking down on me. this is the most disgusting lady ive had to encounter on multiple occasions and the fact that shes been working here for so long is even more disappointing. honestly post office, do better.

One of the worst bunch of people I have had to deal with in customer service. They are rude, ignorant and condensending. They belittle people and they speak to people with no respect or kindness. The way they treat non English speaking customers is just appauling. It all comes down to poor management. Sue, is the branch manager, obviously she should set an example but i think she is the culprit as she seem to accept this behaviour from her staff and in fact is guilty of treating people poorly herself. Helen who is a customer service staff, i have seen her speak to non English people like they are dumb. They both need to find a job that doesn't evolve people. People deserve to be treated with respect and kindness and they both show none of that. They are heartless. In fact i am going to call out racism. I think they are racist, the whole lot of them. For such a big and reputable organisation like Australia Post, the bunch of people at this branch, is letting Australia post down and ruining it's reputation. Don't come here. Drive a little further and go where the people are nicer.

Honestly, this australia post branch does not deserve any stars at all, first of all, i sent a parcel to my country, it came back due to an issue. When i resent it, i didn't receive any email of confirmation and the receiver also didnt get any details about the location of the parcel, there is a lady named VICKY who works in parkmore australia, she is the one who resent it and i paid for an express service for it to be delivered to my mom's door in my country but it was sent through a standard shipping service , it took 7 weeks to reach my country, my mom had to pay an enormous amount for customs in my country when i already paid everything here through Australia post. This is very unprofessional from Vicky to do such error, i dont know if she is double checking her way of typing on the computer but this is unacceptable, this is causing me a BIG expense again to repay such amount for customs when it should have been delivered at the person's door.

One star is 1 too many. The older lady mentioned throughout prev reviews as rude and tactless was at it again today. At approx 3.15 she closed her workstation down without any notice to waiting customers of which I counted 26 in the queue stretching out through the shopping centre. She was joined by her equally unhelpful smaller colleague and disappeared for 12 minutes. The only staff member on the floor was conducting overseas photo ID requests leaving a throng of disbelieving customers shaking their heads. This branch is renowned for attitude problems and the ring leader, the older one with her hair in "a bun" has to be held accountable as elderly customers are enduring unnecessary health risks standing for long periods of time. Common Aust Post, listen to what is happening and show some business acumen. This situation and assoc bad service is intolerable and needs escalating.

Very poor service! I went there for a Special Circumstances Police Check, first a lady at the door looked at my papers and said "we don't do this here". I proceeded to the Counter, the lady at the counter kept assuming on information she clearly wasn't sure about but still...kept arguing! - she had a rude attitude. I asked her the same question three times and got 3 different answers every-time. Finally her manager came out and spoke to me, but she didn't know better! Just kept wasting my time. I would not recommend anyone going there. Clearly by reading the amount of bad reviews, Keysborough AUS POST don't care as they operate in Parkmore Shopping Centre, therefore they know they will keep being busy whatever reviews they keep having. So sad how you keep seeing the wrong people in the wrong places - when people with good customer service are striving to find work!!!

Poor customer service! Was asked how I got the personal number for Keysborough post office and I told the lady that I was given it by an Auspost customer service member over the phone. She began to tell me that they wouldn't of given me the number as they can't. Well hate to tell you love but they did. Because your post office decided 9-1 Monday-Friday was the only times available to pick up my parcel when I worked 7-3, 5 days a week. Not to mention saying they will be open Saturday only to find it closed and not able to pick up my parcel. Hate to think how many other people have had trouble getting their parcels or sending things when they only open 9-1, i understand covid but this is ridiculous. What about all the people that work. Pathetic customer service. Up your game.

Very bad customer service and poor photo skills. This is the worse passport I've ever taken which cost me more than $18! Totally not worth it. The lady serving me does not have a smile on her face and obviously don't look like she enjoys what she is doing and just want to get her work done by hurrying me to stand in front of the screen, don't smile and she just click. She sounded impatient and frustrated to begin with. She made me so nervous and anxious. I told her my photos are for employment purpose why can't I smile? My 8 yo daughter then commented my photos looked like I'm crying. I'm so disappointed with the photos. The lady don't even let me check the photos. She just asked me to pay and go. Terrible terrible service. Don't ever take your passport photos here.

have not had the greatest experiences at this post office. attempted to pick up a parcel recently and provided QR code and ID, the lady didnt scan the QR code in the Auspost app and just looked at my ID. she could not find the parcel and was prepared to sent me away without it saying that the date must have lapsed for me to collect it (which it haddnt), after a bit of back and forth she was able to find the parcel which was delivered to a parcel box rather than my home address, and said something snarky about it.. I was just left wondering why she didnt scan the QR code with all the details required to avoid such situations?

I don’t know who i dealt with, but I think her name maybe Tracey. The old lady that has a snobby face and wears blue eye shadow. I went to pick up a parcel and she refused to give it because my id did not match the address. I explained my situation to her and showed her the Sms I received saying my parcel is waiting to be picked up, she did not even bother to look at it. She had a rude attitude from the get to go and was completely unprofessional. Very bad customer service. No wonder the reviews are so bad. Everyone is so rude and it’s been my local post office for years! I will never go back.

It's funny to see that many others have the same things to say like myself. I have never been to a shop where staff are so rude. I try to avoid going here as much as possible, because every visit here has been unpleasant, or I have witness something bad [that is, staff yelling at their customers]. Not sure how these staff members still have their jobs, because it's such a disgrace how poorly they treat the customers. The waiting lines are always long, but I really cannot keep quiet about how bad the staff are. Management, please do something. Wish I could give a minus star rating!

rude, impolite, rigid, didn't want to help to solve the issue even it is their fault, kick the ball to DHL, after I called DHL she said she will refund me the postage, but would not accept receipt on the phone and want me to go home and print the receipt. of cause, if she doesn't want to help there are millions of reasons. Saying with her mouth I AM TRYING TO HELP, but a three years old would know her attitude and racism. by the way, her name is sue, maybe the manager, if she doesn't want to work there...find a different place to work..so that she can stop contaminate customers.

I went to buy two postage paid envelopes when I approached Jenny. I asked her also that I would like to buy some $1 coins for my collection. I asked her to give a different coin as she gave me 2 the same ones. She replied, “it’s like going to McDonalds or Woollies you get what you receive”. Why does Post Office market to collect them when you are given the same ones, and no need to be rude about it. I had no issues asking the same at Southland Post Office and they were so helpful. Drop your attitude! Post office will soon go online with people like you!!

The staff are so rude. I was trying to ask about a tracking number that wasn’t showing up my parcel and the rude lady behind the counter kept saying that they can’t do anything unless the parcel is at their store which is complete bs. Any other store I buy things off they give me a tracking number and I can see when it will arrive. The lady kept interrupting me as I was trying to explain what I wanted to do. They should hire new staff. It’s been like this for so long, they clearly shouldn’t be in customer service then if that’s how they act

I am completely appalled by the lack of customer service and rudeness I witnessed in the Parkmore store! An elderly man came in to pay his utlilities bill and asked the lady serving him for a piece of sticky tape to tape the reciept to the bill. She flat out refused, spoke to him in an extremely loud and aggressive manner so that all queueing up could hear, made a scene and told him she would no longer serve him and to go see one of the other ladies behind the counter for sticky tape. Dusgusting!

Where on earth do they find these delegates. I cringe every time I have to go to this post office, the rudest most unprofessional bottom of the barrel you could ever come across. Here’s the tip, if you don’t like serving people politely get another job, where you don’t deal with people. Australia post read the reviews and fire the lot of them and start afresh. Having a monopoly on the postal services doesn’t give you the right to higher people incapable of providing a courteous service.

A very busy little post office indeed. I have always found the staff friendly and helpful despite being constantly busy. The lines of clients waiting to be served have been long at the busiest of times but the staff seem to always greet everyone pleasantly and patiently. I can not believe how rude some customers get. It’s embarrassing for others also waiting in line behind you. Anyone giving a 1 star review, needs to get a life. Blessings to all the wonderful staff at my Local Post.

Went there to lodge passport applications. We were told first passport photo was bad even though it followed all the guidelines on the poster on the wall. Paid $18.95 rip off for poorly light photo with tons of shadows that aged me by 15 years. Next application did the same. Then left to go to Dingley Village Post Office and they accepted all our remaining 3 photos no problems. It was very terrible service and felt stupid for even getting my passport photo taken there.

I submitted my kids' passport applications yesterday and everything was done quickly and in a friendly manner. "Gayle" the beautiful pink lady served me while giving useful additional information on providing information on filling the forms. Gayle was very friendly and efficient.I also should mention Sherilyn who is also very efficient, kind, nice and friendly.I use the services of this post office regularly. Happy with their service. Keep up the good work.. :)

Poor customer service attitude from the blonde long hair middle aged chubby lady just simplely turned me away with a loud no and asked me to leave without explanation of why can't return a stamp. Zero service skill zero politness ! She did not even mentioned anything about the receipt required. For sake of having no other choice to send letter, I would stay away from Australia Post. Calling for international competitors to enter market !

no brainer shop . they have to train more. I come to collect my parcel and show them my driver license. still look at me like i am criminal.they not allow me to collect my staff just because my driver license has no moved address sticker.but i have show them the email from post office to collect there.the email come with tracking numbers and instruction. they still arguing about everyone can have that email.

Extremely rude middle-age woman with short hair. I came to pickup a folder i had lost at woolworths which they had sent to the post office, this rude woman didn’t even bother looking around and just denied that the folder is not there. I had to go and bring the kind “customer-service manager” of woolworths and only then this rude staff of postoffice gave me my folder. Stay Away from this toxic place

I’m not sure why the rating is so low. These ladies were lovely and helpful. We showed up to apply for the passport without an appointment and they were more than happy to assist us. Everyone seemed happy and the environment was quite upbeat. If you think this place is bad, try go to the Noble Park post office and ask them to get something done for you. They won’t. That place is the worst.

Very rude staff member & unhelpful. My mum & l were inquiring about why her registered mail hadn't been received overseas. She told me to contact information ( also unhelpful but at least polite). I told her about it but she kept repeating the same thing. She fobbed us off. I asked for a refund for the registered mail that doesn't even work & she said no. Condescending & awful woman.

Posties never deliver the parcels and I have to always go and collect them from here. Not sure if the postie is lazy not to knock on the door. Had a collection card left for a parcel which I already picked up and what a waste of time just going to the post office to find out I've use my lunch break to pick up nothing. Please hire proper posties who'd do their job better.

Lodged a parcel and a letter and was told the letter goes in the mailbox. Every other time they've taken the letter. Also our postie leaves us a calling card, when we are home! Does not attempt to get off the bike and ring the bell for a delivery! A couple of the workers are passive aggressive. Others are nice. Going to the post office is bot a great experience for me.

Terrible service. 3 staff I met on the 19th of May in the morning were terrible. Can’t they even say yes or no to customer even if it isn’t busy time? They just ignore what I say. They did not explain what to do. So terrible attitude! I have used this post office couple of times and other staff is nice. Only yesterday’s experience was terrible.

Atrocious joint. Wait 20 mins in queue to do my passport application/take photo then get told by old blonde lady I’m in the wrong queue. Well how about putting up signs to show the different queues! Can hear her yelling at other customers as well so I know I’m not the only one with bad experiences. Previous reviews show this too. Shocking…

I was driving an hour to get to post office by 1 min to 5 pm and ask the person to let me in so I can pickup my parcel but they refused, I fell really disappointed by bad customer service, it’s mean they are not care about you at all ;( I hope they can change their attitude and look after theirs customers better in the future!

One of older/ experienced female staff members at this Post Office could learn a lot about customer service from her younger colleagues. Her behaviour towards customers borders on hostile, and her attitude is rude and dismissive. This one star rating is directed to her. The other staff members are pleasant and helpful.

Vicki and her manager Pam should just be sacked.. Rude, condescending, impatient and with zero empathy and customer service skills to match.. Rob couldn't find the parcel under the same address in the open your eyes section either.. Terrible service and zero care factor.. go get a job somewhere else guys..

This post office is probably the worst when it comes to customer service! The staff there are so rude! Reading through all the reviews and comments you'd think they would do something about it since its 1.7 rating and all about how bad their customer service is and yet nothing is done about it.

Long queues are horrible. I do my best to avoid this place. If I need to pick up a parcel from here I’d rather let it return to sender, and then get it sent somewhere else. Multiple times I have queued for over half an hour and still not made it to the front counter.

Not as supportive of nonEnglish speaking backgrounds as you would expect today. Not a good knowledge of Victorian towns on this occasion. Had to use call centre to get information asked for at post office shop. Usually service is excellent. What has happened?

Went to collect parcel wasn’t there was told to come back in 15 minutes went straight to the side of the window and collected parcel thank you Dee for your service wasn’t her fault but the delivery driver who was told off for making customers wait …

The moment Tracey opened her mouth, we had an idea of the service we were going to get. Impatient, intolerant and unquestionable. She single-handedly turned a good day of passport photography to a day of rush with an unsatisfying photo being the result.

Bunch of inflexible robots work there. Simply ridiculous that the won’t except a change of vic roads address on my phone with my physical license that confirms my license number matches my vicroads account. Get your mail redirected somewhere else.

There is a very rude older lady who works there who refused to give me my parcel and treated me like dirt under her shoe. I have had better experiences other times with other staff but if I ever have to be served by her again I'd rather walk out

The worst customer service I have ever received, It's always the same 2 ladies that are so so rude and never give me my parcel. My staff refuse to pick up anything from this place, it's aweful. Australia Post, you need to do something, PLEASE.

I had great experience at Australia Post Parkmore. I’d like to mention a couple of the individuals - Tania, Andra and Ash. Tania was very patient and she made a great effort taking my baby son’s photo to make sure it was done right 100%.

Always a huge line and the staff are the rudest ever here. They never have the self service working which would cut lines. I despise it when my postie sends my parcels there and I have to go Neal with them as they are so bitter and nasty

This Post Office staff have their brain in their bloody ass. useless poor service. I ASKED FOR TO SEND A INTERNATIONAL PARCEL WITH TRACKING THE WOMAN WHO SAVED ME SEND IT AS ECONOMY NOW THE PARCEL GONE MISSING! I WILL NEVER GO BACK AGAIN

Extremely rude staff they're so fixated on their protocols and ignore common sense. One lady who was supposedly the manager didn't even know what "ATL" means? Are you sure you work for AP let alone the manager. AP in general is a joke.

Very rude staff. I guess Aus Post company have knew about the poor manner of their staffs here but because the store is located in Parkmore shipping centre, they don't need to fix this problem as long as the customers keep coming.

Wow are the reviews really that bad? It was cool in there when it was 33° at the time I went, i went to get a visa prepaid and the lady who was getting it all sorted and ready was efficient & nice. Don't let the reviews fool you

for everyone's bad experiences with this one, i had a positive experience. The downside was that theres just too little staff so theres always a wait time. The women were helpful and helped me when other post office could not

Very RUDE Stafew her name is TRACE the BIG FAT Woman! I am sending International Post and she make a mess on my PARCEL and she is telling me that she's been there for 16 years so you have to go and do not stand ther

Everyone else I’ve been served by here is lovely, but that one older lady with grey hair is extremely rude! (She knows who she is!!) she should change her tone of voice to be friendlier when speaking to customers

Very bad service unfriendly and some of them when you ask for help face is not happy..decipline some of the worker and train to be helpful and friendly..very bad experience and would not ever come back again

My most disliked post office and it's unfortunate that my parcels get directed here. The customer service is atrocious. Always rude and condescending no matter when I come. I avoid this place at all costs.

To be honest, one of the worst customer service posts, I would risk losing my parcel rather than getting a parcel collect there again. Staffs aren't that helpful, I had to go 3 times to collect my parcel.

This nice lady named Sherilyn (sorry I wasn’t able to read the full name tag) was a very kind and patient staff who helped me and others immensely. My experience here was great due to her so Thank you =)

Update: Ash is a superstar and she definitely deserves to be paid more. Good people are hard to find and she is a gem. Stayed open to help me post me mail international. Very nice people. Thank you

Incredibly rude staff. The ‘lady’ at the counter was rude and not helpful at all and it wasn’t just me. She was very shouty at an elderly customer just before me as well. So clearly not a one off.

You expect people to treat your staff like humans during Covid. Yet your representatives speak to customers as if they are stupid for not having a similar knowledge of how the postal system works.

Older lady at registers shouldn’t be in customer service and should be let go effective immediately!! If you’re having a bad day don’t take it out on the customer :) AND SMILE!!! Rule number one!!

Worst place to do a passport. Went 4 times and everytime something was wrong! Please check once and let me know exactly what needs to be done instead of wasting people's time. So upset

Today I came to make a passport for me and my child. But the male staff there served me with a rude attitude. I tried to finish it but wasn't happy, and never went to that place again.

I deal with all the staff here regularly. Fast, efficient , and always helpful. Considering what they have to deal with everyday I cant commend them enough. Keep you the good work .

I've seen many posts about the rude lady who works here and I had the delight of copping it too. Australia post should act on this. Most rude and obnoxious person Ive ever met.

Worst experience, lady serving was impolite, wouldn’t accept the ID that I had and as I left I heard her tell the other worker I didn’t have enough ID and laugh. Plain rude

Needed to get a Passport Photo done, took 3 minutes, very quick and helpful, friendly staff. Not sure why all the bad reviews. Maybe people are to impatient these days?

Sorry but the busiest time of the year and the line is out the door towards the Greater Dandenong office. Why have they closed the self serve booths for bill payments?

The staff here are kind enough and have necessary knowledge for post service. They are helpful most of the time. great items on sale, are there very frequently.

Everytine I need a parcel picked up the older woman working are rude and unfriendly. I always have problems when served by them. Do not reccommend coming here.

They do their job. I think a lot of these 1 stars are unjustified, especially when it comes to protocol for package collection or general customer service.

Helen at the keysborough branch was such a fantastic help! She was super helpful and her customer service was outstanding. Would rate 10 stars if I could!

Need to prepare at least 30 mins waiting time on every visit. Staff are extremely slow like sloths. I guess it may because all of them are under paid???

Just a normal Post office, quite large with 4 or 5 tellers so long lines go reasonably fast but dont go near closing hours because the lines are huge

Awesome service by the wonderful ladies. I was there about to closing time but they helped to process my requested service pretty quickly.Thanks!

The lady that works there is abhorrent. So rude to EVERY customer, she needs to stop projecting her personal life on unsuspecting customers.

Absolutely terrible staff. Very rude, and not accommodating at all. Lines always out the door because they're very slow. Wouldn't recommend

Terrible service here, ladies are always rude, and there is always a line out the store. Literally picking something up takes an hour.

I was asked to come for Identity proof on Sunday and after going on Sunday they informed cannot do on Sunday and come on another day.

Such a beautiful bunch of helpful ladies. Very appreciative of Ashleigh who went above and beyond to help my little brother today! ☺️

Crikey, Anyta was absolutely wonderful. Extremely helpful and terrific smile. Always a pleasure to deal with someone with a smile.

I was waiting 30 mini and when I got my numbe they say come 2 Moro bcoz ur type of work doing only 2 staff member rubbish service

The manager was rude and disrespectful and she should go back to kindergarden. Obviously her parents did not teach her manners.

The front desk staff serviced me is very rude. Poor customer service. Feel like discriminating otherwise just pure rudeness.

Everything is great except Vicki who has been extremely rude and careless. You could easily tell that she is a racist, too.

It's hard to find a place with worst customer service than the one here. It's a shame that they represent Australia Post.

It's pretty good for most postal things and paying most bills. Friendly staff that are always available to assist you.

They legit pick up the phone and hang up straight away instead of asking you to hold. These guys are actually useless

I can't believe, how rude is this lady, I will never recommend to anyone to go there. Really bad customer service

Big thanks to Sui( Supervisor ) what a great experience extremely helpful thank-you Australia Post Keysborough…

Old lady with grey hair wearing witches hat at the counter has no customer service skill and is extremely rude

My attendant Soya was wonderful. But I did notice another older representative being quite rough with others

Extremely rude staffs, no respect for customers, no professionalism, no customer service ethics.

Very bad customer service not happy at all the old lady work she talk so rude and she so angry.

Staff was rude, can't do their job. They have got the wrong address twice on the same parcel.

She has terrible customer service and extremely rude, I hope I don’t get served by Sue again

wort post office ever ! please go to AU post train them again before put them in work place

Terrible service. Lady with short hair is rude and unhelpful. Wasted my time going there

Amazing staff, very poliet and helpful. Never faced any problem with the service.

Worst PO ever in Australia, sooooo rude!!! Verrrrry bad customer services!!!

The ladies work there are very rude always as if they don't like seeing us.

Sue is rude and grumpy, shouldn’t be working in customer service

Rude staff when i asked a question he got annoyed for asking

Unfriendly staff, worst service I have experienced

Poor customer service!