Australian Post office delivery people are the most careless and lazy. I ordered my online purchases to be delivered to my office as there is a reception and people all-day, additionally, I put the name of the company in the address to make sure is easier to find but seems like that is not enough because you delivered all my packages to a different address no even in the same street. One package was left in a corner in the middle of nowhere (not the address I put), other packages were trown through a fence because the place was closed (again not the address I put) and another package was left again in a wrong address with people working there and they didn't even ask if that was the right place. As far as I know, you are not doing us a favour or doing your delivery at a cheap rate to receive such a bad service. Do I need to check all the neighbourhoods every time I am expecting a package? Who is going to pay for the damages? What is your compensation? On top of that, I tried to call your customer service line and it was a machine. Trust me the less thing an upset client wants is to talk with a machine. See the photos below of the place where you left my packages and how different the place where they should have been delivered.

If I could give 0 stars, I would! It seems to be a common trend now, but the Sunshine West Facility Centre is terrible! Honestly if your parcel has headed there, consider it LOST. I waited for over 3 weeks for my parcel, and of those 3 weeks, it was sitting in the facility center for over 2 and ½ weeks. When I contacted them they considered it "lost", funny considering, they replied so quickly; makes me think they haven't looked properly. They give their "sincere apologies", and tell me to purchase "extra cover", and they simply closed my "investigation" for "administrative purposes’ ”. Honestly the way they handled the situation is terrible, and considering this is a common trend, Aus post really investigates the Sunshine West Facility center, and not make excuses like understaffed, covid, high volumes etc., as many companies are facing the same issues; it's a nationwide problem. Further other parcels are able to successfully come through from Aus Post, this is a flaw in the Sunshine West Facility Centre; Make a change to this center.

The staff are usually very helpful and always seal up my packages with tape if they need it. If I'm still addressing a package at closing time they'll let me finish even if it's taking a long time. They are often proactive and tell me how to do stuff if they suspect there's a better way to do it. I really appreciate that as you don't know what you don't know. If you have a question they'll try hard to answer it. I've seen some bad behaviour from customers but the staff are always polite and friendly. There seem to be a lot of bad reviews... but all of them seem to relate to Australia Post, not the LPO i.e. They're misdirected. I know it's frustrating if your package is missing or you have to go home for more documents but it's almost never the LPO's fault. Taking it out on them doesn't help. The LPO doesn't mess up very often... but when they do they apologise and fix it. I like the Sunshine Local Post Office they do a good job. :-)

The worst ever !!! I would give minus 100 star if I were able to. The Vietnamese lady behind the counter giving my wife a hard time and wasting my wife's time also. We never had difficulties to collect parcels in other branches using Digital ID issued by AusPost before. She made it a big deal like trying to fool the clients like she is. Arrogantly telling my wife that she works there everyday and know her stuff by showing her own stupidity. That does not work for us. AusPost need to train and check on their very staff thoroughly not just taking in any idiots to work for you. Avoid this place unless you really really have to. 3rd world country attitude. You will feel you are at year 1935.

On 2 separate occasions my express post parcel to Southbank has gone via Sunshine West. When my other parcels sent to same address in Southbank have gone through different mail centres they have arrived in a timely fashion. However the 2 going through Sunshine West have taken 11 days on each occasion, both times the contents of the parcel were ruined and only fir for the bin. There is no explanations given and never any refund. What the hell is wrong with Sunshine West! PS If there was an option for No stars rating I would have given no stars!

Unfortunately I think this shopfront is getting low reviews because of the AusPost Sunshine West sorting facility which seems to be a black hole where sent items go to disappear. I don't even live near sunshine but my parcel somehow ended up there and it hasn't left in two weeks. My advice would be to create an account with AusPost and lodge a missing item request if like me and what looks like a ton of other people (from the reviews on here), you too have had a item than seems to have gone into the abyss of Sunshine West sorting facility.

I attended this office this morning for my parcel picked up & unfortunately served by a woman with poker face no smile no greeting spoke with cold voice tone. Her attitude was impatience & rude for entire duration less than 5 min with me. No wonder there are so many negative feed back for this office while employer do not pay attention to their stuff service quality. It needs to clarify there were 2 female staffs working around 10:33 the unprofessional & rude one was taller in height & shorter in hair.

6 of my packages are stuck on a carousel of mismanagement at sunshine. So many people are going to go without on Christmas. I really don't know why nothing is being done to change the running of this facility & the fact that it is owned by the people & we cannot do anything about it but just have to wear the fact our mail is being put in the loo to bake awhile so the staff can have another cuppa because management told them to do so.

What is going on?? I have a small business and this is the second parcel that’s meant to go to Perth end up stuck here from the Gold Coast.. why would it go all the way here? there’s either someone stealing parcels and scanning them at either end because it’s now happened again!! .. How else does this happen? Not good as we end up coving from our own pocket.. devastating yo small business. We are switching to sendle.

Had parcel from other country. Didn't get email, text etc. Had less than 24 hours notice before returning to sender. Mail man sent back to sender, who didn't receive. Lost in mail man's pocket. :( Rang 13 13 18 and the automated voice new my phone # the tracking # and senders name. Even when attending the Vietnam store out west make me feel like fleeing to another place. Also had a bank card stole from this outlet.

I've had a few express post items I've sent from the Gold Coast to my grandchildren in Kingsville get stuck at the Sunshine West depot. Precious stuff they are waiting eagerly for. It's happened again, this time I was posting back something special left behind when they visited. Tracking has it at Sunshine West but it's not updated for the last 2 weeks. Can't trust this service at all!!!!!!!

The worst post office. Never go again. They did not take passport renew application after told to do online and AUS POST don't want them to do at their shop. The appointment was booked online and had all the documents ready and still refused. Never go again. Application was accepted at another post office with no issue at all.

Would give 0 stars if possible. Claiming to have "Lost" a 30kg box worth thousands of dollars. Went directly from our local post office to this depot and was never seen again. Australia Post needs to close this premises down and conduct an investigation into why there are so many reviews saying the same thing.

My parcel was last scan there and never arrived to its destination. Its a shame if someone stealing them as it was a gift for a 1 year old. Its so disgusting to see such cheap behaviour from people while we are trying to keep our friends and family happy during this difficult situation. Shame on you guys

Purchased something online and the seller send the parcel from NSW on 8th, it arrived at Sunshine west on 10th, don't know why it go to travel back to NSW on 11th-13th, and now said transit to Sunshine west again from 14th till now. Report the problem to AusPost already, hopefully no any more delay.

My parcel that I ordered with express next day delivery has been stuck at this facility for 6 days…other parcels I’ve ordered after this have gone through this facility and arrived on time..have contacted customer service and nothing..super frustrating. Hoping they haven’t lost my parcel

Yes - the reviews are right. Each and every occasion I see my parcel is being processed at Sunshine West my shoulders drop, my eyes loop up towards the Heavens and I let out a heavy sigh . It's like waiting for Godot.... Perhaps they are teaching us the old fashioned art of patience.

Shamefully terrible service if I could give 0 stars I would... Lost my item in transit. 0 insurance. Been weeks till I get an answer. PayPal is the only chance to get your money back. Partner lost a package also. Truck caught fire and of course they provide 0 insurance. Buyers beware

I redirected my parcel to my new address, yet , they said I redirected it to the same old address. Why will I do that? I already drove to the old address to pick up my 1st parcel now the 2nd one is on it's way there again. They said they can't do anything about it. THEY DON'T HELP!

Disappointing. When my packages arrive at the sunshine facility. I know I’m not getting it anytime soon, one of my large packages was stuck for almost a whole week. I understand it may be busy. But it’s constantly like this. I’ve always had problems. Just horrible service, hate it.

I recently visited your Sunshine West location to scan some papers and was charged $20 for the service. However, my husband visited the same location and was only charged $7for the exact same service12 pages I am extremely disappointed and frustrated by this discrepancy in pricing.

Not only are the clerks actually mentally handicapped adjacent, the delivery guy who operates in the area will jump out of his van, quickly put a "nobody was home" card in you're mailbox and drive off if the package requires signature. Complete incompetence on all parts really

I really hope the reviews are wrong!. Parcel has been here a week waiting for delivery to qld. I’m happy to change this review but unfortunately it seems it’s a waiting game. Edit- my parcel arrived in Brisbane and apparently out for delivery today . Fingers crossed

I came to pick up my order and an older lady was very rude. Legit came to pick up my order, showed her my phone with the order number and she started to be passive aggressive for no reason I was little confused to why but shouldn’t be having that experience.

My package was sent to this post office, I waited weeks only to have to put an enquiry in myself, follow it up and get told that it was lost. It’s funny how it miraculously got lost like everyone else’s not sure how when it’s a big box?

Terrible customer service. I asked my boyfriend to pick my package up since I’m quarantined and I can’t get out of the house. I already called the post office before and they already emailed to the local office and wrote down my boyfriend’s

hi Postoffice, we moved to 222 faribairn road, sunshine west for more than 2 months but we never get our mail receveid. Even the mail I posted to myself. As we are industry warehouse and no mail box in the front ( even no street number on

I needed to get my passport photo taken. I was served by a viet lady in her 40s, immediately she insisted that I didn’t need to go to the post office to get my passport renewed. She saw my foreign name on my documents and assumed I didn’t

So I don't normally use Google to provide review or feedback because I'm never this displeased. I went to enquire about an undelivered parcel. I contacted my seller and they told me the item was dispatched on the 21st of May via regular

There’s a female staff here that is extremely rude, petty and disrespectful. I’ve never had any problem claiming my parcels at ANY other Australian post in Melbourne and Adelaide using my passport or bank card, as long as I can provide

It has been over a month since I placed my order, and my parcel worth hundreds of dollars has gone missing without any explanation or effort from the company to rectify the situation. The complete lack of communication throughout this

Why continually 2-3 days “in transit” Sunshine west to Melbourne airport? (1hr drive) & that’s express delivery! of pharmacy medication, cannot fault delivery from there on, is this a postal service or holding area?

The customer service there is too poor the Asian lady there is so rude, she doesn’t want to help, mocking on me for asking her a question, in the rude way, I would rather to put 0 stars

What a rubbish service. Paid for express On the same state for delivery next day and they don’t even know where the parcel is, just makes you wait and they forget you on the phone! BAD!

Australia Post in the Sunshine Plaza is always a pleasure to do business in.. The staff are friendly and helpful.. They have a lot of different products, and services to offer..

Parcels take awhile to arrive, my parcel was almost here and was then sent to another state? It keeps going to a different facility and then back to the same one.

I feel like the reviews hopefully have got the place into gear, my package didn't stay there longer than 8 hours, I'm glad it went through no problems …

If your parcel ends up being processed at this facility..... good luck. It's like russian roulette whether or not you ever receive it.

Great customer service. Ashlee helped me with a parcel that went to the wrong address. Very professional and polite. …

My stuff still stuck there for 2 weeks now