My wife had 1 laser treatment and it resulted in a very, very bad skin reaction. We requested a refund for the unused pre-paid treatments on Doctor's advice and Australian Laser will not provide this without a signed waiver releasing them of any responsibility. Once we advised we would not sign the waiver they have not returned multiple emails or calls. Read the fine print and do not pre-pay any treatments. In response to your comments. A medical doctor advised my wife not to get any further treatment as she told you multiple times. It is negligent that you wanted her to come in for further treatment against a medical doctors advice. Your company is a disgrace by suggesting she must attend in order to gain a refund for services not rendered. Very, very poor response from you. You should be ashamed. Just for the record, this refund has still not been resolved and we have had to contact consumer affairs and have sent more than 5 emails asking for a refund for services not rendered. This is basically theft that you will not refund the money for work you have not completed. 18 Jan 2023 - We were forced to sign a smaller scope waiver in order to receive a refund for services not provided. Terrible experience dealing with this company.

It really is so fantastic to know that I’m being looked after by someone that is not only kind, honest and trustworthy, but realistic. Kristina at the Werribee clinic is truly amazing she helped to design an affordable treatment plan for me that will hopefully clear up my pigmentation. After my first free general consult back in November I left feeling confident and had everything I needed to start what was going to be an exciting but anxious experience. Within two weeks of using the products given to me I was getting complements about my skin left right and center, I even reduced the amount of make-up I would normally wear daily because I felt more confident. At my second visit I had a chemical peel applied and Kristina was fantastic, making sure I was informed about the process, so I was not left wondering and unsure of what to do once I went home. I have never been the type of person to look after my skin but now after meeting Kristina I’ve not only learnt the importance of clean skin but the long-term effects of sun damage. I would highly recommend everyone visits Kristina, even if it’s just for a free consultation.

A week ago I received my first ever injection of lip fillers. I'm ABSOLUTELY in love with them. I just received 1ml, and the girls at the clinic knew exactly what to do & where to inject certain places to even out my naturally uneven lips. I've never been so confidant in myself. I love love love looking at them, my insecurities were literally taken away from just a simple visit to the clinic. From beginning go end the clinic & all the girls were fantastic, couldn't recommend Didem anymore, she did an amazing job at them. 10/10 would go back xoxo

Absolutely reccomend this Laser Clinic! I've been coming to this place along with my daughter and daughter in law for over six months now, and we thoroughly enjoy every moment there. Today I had a new therapist called Misty and I am one hundred percent sold on her becoming my regular. My experience with her was truly amazing as she told me step by step what she was about to do and what I could and would experience...... So, so excited to have Misty as my therapist moving forward! Thank You for the amazing service!

I don't usually leave a review BUT i can't resist not giving this branch a 5 star because of Misty! I've been to a lot of different laser clinics and this is the BEST I've been to. Misty is a huge asset to Werribee branch I hope she stays there forever! Haha I'm a shy person but she made me feel very comfortable throughout my first visit answering every question I had excellently, and making sure I feel okay with my treatment. Can't wait to have more!!

Hello, A few weeks ago I had a consultation with Kristina at the Werribee clinic. I didn’t have a good experience, her mannerism wasn’t friendly, the entire time I felt uncomfortable and felt like I was wasting her time. It’s such a shame as much children go to school across the road it would of been handy to have my laser place close by. I was highly recommend by a friend to attend your clinic but my friend must see the other girl.

Been going to Werribee branch for a while and I can't recommend it enough. Misty is the freaking best, so professional to answer all my questions, she treats me with respect and makes feel heard when I raise my concerns. She's gentle and i don't feel rushed up. Regarding the treatment as such (hair removal everywhere), it's the best investment ever. Do not think twice cause it's a life changer and I know you won't regret it!

What an amazing clinic!!! I had a few skin care appointments and one laser hair removal. All girls at the clinic are very professional and super caring. Last two appointments I had with Misty. What an amazing person she is! She will always go above and beyond in providing any care. I had a few laser hair removal at the different place and there's nothing to compare! I will never go to a any other place.

Great service by Misty. She is amazing! Had consulted her for teenage skin issues for my son. She took her time to explain the details and we now have a better understanding on the skin type and products to use. I have been a customer with Australian Laser for 4 years and Misty has provided her professional laser and skin services since then. Highly recommended.

Have been going to the Werribee clinic for years. I see Misty the most and she is awesome, very knowledgeable of the products and treatments and talks you through each step of the procedure. Created a care plan of how to improve my skin and it worked. The other therapists are great too when Misty isn’t around :) would highly recommend!

Mylinh was very professional and so caring. This was my first time ever getting laser hair removal and she made me feel at ease and comfortable throughout the whole session. She was very gentle and explained everything carefully. I will definitely be coming back and will tell my family and friends too. Thanks Mylinh x see you soon!

I have been getting laser for 7 years, I have been to many different clinics and business’ over that time. I can definitely say that this is one of the best places to go. They’re trained to use the laser on higher setting which means it’s more effective. I could not recommend this business anymore or speak more highly of Misty.

The staff at Australian Laser Clinic Werribee were amazing! Misty took time to carefully explain everything to me and was consistently checking on me throughout the treatment. Misty also was careful to minimise any pain as well. So happy with the professionalism, level of knowledge and care Misty had!

I had my first treatmen at Australian laser & Skin Clinic and Mylinh was super friendly and very helpful. The treatment was great, and Mylinh ensured to check to see how I was doing as she was treating. Thank you, I highly recommend and will be back!

I had a treatment done by Misty at the Werribee branch and she was amazing. I have been coming here for the last year and all the girls here are great and very professional. I would definitely recommend this place

Thank you so much Misty, you made me feel relaxed and came up with the perfect natural oxygen facial for me at this time. I love a hydrating facial catered to an individual skin type. I can't wait to return soon.

Alli was amazing and so considerate. She made me feel very comfortable during the treatment and was very informative. She also provided excellent guidance on my pre and post-treatment care. Highly recommend!!

Do not recommend at all they have no care or customer service they never respond, they are quick to take your money but don’t refund you back when they cancel your appointment at last min disgusting service

Misty is simply amazing. She is great at her job and makes sure she gives you an advice which is right for you as an individual. I have already recommended her to my friends who are her clients now :)

Misty is amazing! She is the reason I keep coming back, her customer service is second to none, she's patient, she's knowledgeable and just generally great at her job! Would highly recommend

Went for LHR - Consultation and LHR Test Patch today and absolutely loved the session.. Mylinh was really friendly and knowledgeable. Looking forward to book my first laser treatment soon..

Always look forward to my appointments at the Werribee Location. Conveniently close by, super friendly and knowledgable staff and always know I'm going to get First Class Service!

The therapist Mylinh gave great advice l highly recommend her .The suggestions and care that was given was of excellent service.l look forward to achieving my goals .Thanks Heaps

Always have a great experience here, welcoming, hygienic and professional. Misty is the best, so knowledgeable and amazing customer service. Highly recommend her and this clinic.

Sharnelle is so professional, kind and thorough. She is very knowledgeable and kept me at ease the whole time. Highly recommended ALSC, all the ladies are so lovely! A++++

Have been here 7 times now. All Equipment is state of the art and the premises is always spotless. The staff are always very polite and professional. Highly recommended.

I was extremely pleased with the customer service I got when I visited the Werribee clinic this week. Very professional, kind and friendly. Would highly recommend.

Lovely team skilled and gentle. Have been a customer there now for several years and reception and therapists are extremely professional and caring. 5 stars !!!

Amazing service and a game changer with hair removal. Always professional, quick and efficient. I have every intention of continuing on with this business.

Wonderful better than other clinics , no time wastage and no money waste . My service was great Certainly recommended for all services …

Great friendly service from Annabelle when booking and misty so knowledgeable and professional! Wouldn’t go anywhere else.

Glad that I chose them. Very professional and genuinely nice people. Christina’s advice is spot on and honest. Thanks guys

Had laser today with Misty, she is fantastic, so professional and really makes you feel at ease. Highly recommend.

My second session and highly recommended by my my friend! Outstanding Service and friendly staff …

A great team with a lot of knowledge. Alexis is great with skin treatments especially, highly recommend.

I got treated by staff named Mylinh and she was wonderful to deal with. Very friendly and informative.

Misty very friendly and accommodate and gentle the way she start her job. Keep it up .. love it!

I had the best experience service with Misty. I will definitely coming back. Thank you

Knowledgeable friendly staff, good results, no wait time. Listened to what I wanted

Very professional and excellent service. The staff is polite and skilled.

Misty was very informative and Professional. Couldn't ask for any more

The service and professionalism was outstanding. Thank you very much.

The staff are amazing!! Always grateful for the service they provide

Misty is just amazing!! I love seeing her for my acne prone skin xx

Misty was very lovely and professional. Would definitely recommend.

Misty is an excellent therapist & provides a great service

Misty is a true professional: such a wonderful service!

Misty is one of the best in the business.

Great results and service everytime

I am happy with consultation.