I have used this company only twice, and both times it was hassle free. But the second time I tried other companies and I had some issues and couldn't get a rental until I went to Avis and they were able to help me. Great company, great service, great prices and will definitely continue to use them and I highly recommend them.

The place was dirty, the person running the front desk was rude and didn't let me or my spouse get a word in trying to explain our situation. They clearly don't communicate with each other. I had rental to pick up TODAY and the man at the front desk told us that they don't do release rentals until Monday. This is upsetting.

They overbooked leaving me with no car, I had booked this ahead of time. They didn’t reach out me, they expected me to reach out, they ruined my vacation I was stranded with no car and the employee pictures below (found from another review, horrible service-) had no issue telling me there was nothing he could do for me

I have rented twice from there. Both times have been odd experiences. First time took 2 extra hours to get car. The second time they didn't get car type I had reserved (mini van) I did get a suburban but then acted like I was going to steal it even though I didn't want a suburban.

DJ is awesome and his customer service is by far the best. We had an issue with price increase because we picked up a little late, literally minutes. After explaining the situation, DJ fixed it with ease. I will definitely be renting from them again.

I have been renting from this location at least two times each year for the past four years and always have excellent service! The location is very convenient for me, no need to drive to the airport and incur the higher fees associated with

Double check your bills. I received an additional charge on my bill for using the drop box. When I picked up my rentaI I asked about the drop box. The gentleman pointed it out and said be careful because the box can be difficult and pointed

Two stars = long rant about why. I rented the car for 1pm and showed up at 11:30a since the place closed at 1pm. I was told the car would be ready in 30min so I waited. 40min later I was told they could not release the car to me early since

There were no cars at the airport. 10 min drive, 20 dll Uber manager great and accomodating. Prices almost half than the airport, they gave us a better car and didn't charge us a penny more or tried to push extras. Manager is a great person

I rented 2 vehicles from Avis, because my automobile was in the shop getting repaired. Both times on me reserving my rental, I show up and my vehicle is not available. The first rental, the gentleman helping me was very considerate and put

The Avis had some of the better prices compared to other options the local San Antonio Avis rental center has some of the worst customer service I’ve ever experienced when renting a car. The local AVIS rental center has a manager or person

D.J. is one of the most considerate and customer-focused business owners in this industry. His service is impeccable, and I've *never* had a bad experience renting from his location. He and his staff always go above and beyond to make sure

If there was an option to give no stars I would have chosen that one but sadly I had to give it a star to proceed review....Had the most awful experience with the location in Stone oak, Rosemary was the most incompetent person I have ever

Sat in the lobby for an hour and a half after making a reservation. Watched 6 customers come in and leave before I was even spoken to. Had to interrupt another customer in to get the info "your car is being driven over here, it's going to

The office was a little hard to find because the sign on the street does not stand out much among the other ones and the GPS we were using took us to the flooring company on the next block. But, once we got into the office, everything was

This Avis location is always helpful, efficient and clean. I rented an SUV for a road trip I was taking and was very pleased with the vehicle I received (A Mitsubishi Outlander). It was a lot of car for the price! Pick-up and return were

Terrible Experience. Terrible Customer Service. Rented three premium SUV’s online (all with confirmation numbers) to find that none of them were on the property or available! I was offered one vehicle with no oil and low pressure on all

Horrible experience with the front desk team member. Not sure what his name is as he was not wearing a name tag but he was maybe in his late 40s african american male. Extremely rude and hostile toward me. Stated that because my Drivers

The car was given to me with low tire pressure and had trash underneath the seats. Then, upon returning the car, they charged me $75 to have it detailed even though it was all vacuumed out and cleaner than when I rented it. When I asked

I checked in online but the process was still a little slow with getting my vehicle. I wasn't given a a pre-inpection or any vehicle instruction. I lost close to 30 minutes of my time before leaving. I was given the wrong key fob for my

The car I rented front tires where balled, didn't have my upgrade that I had put in for and the check engine light came on while traveling. Was nerves wreck. This trip was because my step dads passed away. We rented a car for a piece of

Booked directly with Avis, my reserved car was still not available. Had to cancel current reservation (call Avis, super annoying of course) and rebook a new reservation at the location. Refund 7-10 biz days. Lol, for real? Upon return,

I will never rent a car from Avis if it's not at the airport location. My initial car had a dirty passenger seat and when I asked for another car, the gentlemen at counter told me the stain wouldn't come out. He gave me another car but

I returned the vehicle after hours on a Saturday night. Right before dropping the vehicle off i topped the gas tank off at the Valero Circle K gas station literally right next to the drop off location. When i looked at my receipt i wss

The customer service was great but when you have to turn in the car that’s a whole other story and trying to talk to ANYONE over the phone is ridiculous! The communication within the company is pretty unhelpful and you’re apparently

The vehicle interior was dirty, had trash in it and smelled. The center console was visibly warn and there was dirt, dust and crumbs in all of the crevices. The windshield had some film on it that I couldn’t get off and it was a big

Don’t rent a car here. Rented a Ford Explorer for a quick trip, brought the vehicle back, the owner/operator did not inspect or review the vehicle. The next day he calls and states that he had imposed a $75 vacuuming fee because he

Had resrved a rental a day before for the day woke the nxt morning till 730 am was told i cannot rent a day for policy reason and dont take me card unless with utility ..at least have a indicator to show these new problems forming

I just wanted to take a moment to express how grateful I am for your outstanding service. As someone who has been a customer in this industry for nearly 10 years, I must say that you stand out as one of the most considerate and

Offered the best rates, nice, clean, well-maintained cars, easy check-in/out online and at the store, friendly and helpful staff. It’s partnered with Chase Sapphire Reserve credit card so get a discount and max travel points.

The gentleman here is super helpful and very kind. One of the best customer service experiences I can ever report. He is the best and anytime I need a car rental I will use this location. If I could give 10 stars I would

Avis was the only company willing to rent us a car one way from San Antonio to Seattle. Grateful for that. The Toyota Camry we received was great and ended up getting over 40mpg, which was a bonus for such a long drive.

This was originally a 5 star review. But, things changed. February: The price, service and automobile were all top notch. I visited both a neighborhood location and an airport location. I was treated very well at both.

The owner of the store (DJ) was very helpful. First he helped me decide in the Premium SUV as my option over the phone. But once I got there I felt like the SUV was not that spacious for the driver and passenger.

1. I travel regularly for work and have rented from everywhere under the sun. Avis is the first place in which the CSR (Darell) pointed to the car and walked away rather than walking me around the car.

Car was clean and new, and DJ seemed accommodating. I attempted to return the car Sunday at 12:45 PM, which is 15 minutes prior to them closing and 1.5 hours prior to my reservation being due back.

If you don't care about condition and only price- rent here. But this location appears to only carry high mileage and in-need-of maintenance rentals. I pay the airport fees to have a better rental.

I have been renting from this location for more than a decade. It is conveniently located. The staff is always very nice, courteous. I always get good cars. Thank you owner DJ for all the help!

Dropped into to this location due to my cars low tire alert came on. All I wanted is for them to check it. I walked in and the gentleman was talking to a female. Possibly co worker or friend.

Management was Amazing and my experience was definitely was above expectations!! DJ was an Amazing is individual and I Thank him for his service. The car was also Amazing.

12/5/22 Thought I would just let everyone know that things haven't changed and DJ (Darryl) is still delivering great service and listens to customer requests and then

Best Car Rental Experience EVER! D.J. was so kind to my husband and I, he even upgraded us! If you need to rent a car, call DJ at Avis! You will not be disappointed!

My experience with Avis was great! The staff at pick up and drop off were courteous and extremely helpful! The car was great as was the overall experience.

Their policy of not issuing credits for early returns of pre-paid rentals is petty and is a total crock. I will never be a customer of Avis again.

A great experience with Avis in San Antonio at the North Loop Rd location. DJ was friendly with a bodacious smile and winning way.

Very happy with my rental I had with this location. I normally go to the airport but this location was cheaper and way less busy.

DO NOT RENT FROM STONE OAK LOCATION!! This is a franchise and the owner, DJ is rude, inflexible, incompetent, and in

I had a confirmation number with my reservation. They said “sorry we have no cars”!!! Avis is horrible.

Ladies are awesome extremely knowledgeable, helpful and friendly! ♥️ …

Scammed for 185 dollar insurance worst customer service ever