Big W Bankstown Staff are the worst when dealing with change of mind retuns on brand new items. I went on the 19/01/21 at 6:40pm. I was dissatisfied with the quality of the product. I tried returning a Dyson which i had just purchased 2 days ago that had very low poor suction, and was not doing what I had expected it to do. I wanted an upgrade on my vacuum, but it was worse than the one I had. Basically, the quality was not as I expected considering the price as well. They argued with me a lot, gas lightening me back and forth. They were extremely rude shouting at me to the point where the girl had felt guilt and rudely apologised and continued her behaviour. Very low and unprofessional manner and discriminating against me, taking me for granted because I’m a quite person. I was treated very badly. I am pregnant, and it was absolutely disgusting the way I was treated; I felt my temperature go high and I felt anxious, due to the way I was dealt with. I really couldn't believe that they would treat a customer like this, Big W has not employed people to treat their customers with such horrible service. But i wouldn't go there again to have another anxiety attack, so i just went to another Big w store and they were very happy to refund the Dyson and give me my money back. Looks like they are contradicting their policy, considering that another Big W had done that return for me. Gladly I did get the resolution I wanted, but honestly it was such an inhuman experience. I wouldn’t go there again when it comes to exchange or refunds, looks like they treat everyone like suspects. I rather go somewhere else, and not have to deal with unreasonable staff. I spoke to Fair trading and clearly, they were not following the Australian Consumer rights. I had every right to return it. It was only 2 days since I purchased the product. The manager Jess, Lina and Bill. All have not even acknowledged their rudeness. I called the next day, and honestly Bill did not apologise or acknowledge the situation and gladly brushed me off. - A very unhappy customer from the Bankstown store. Absolutely dishonourable staff. Big W deserves better than that.

I’ve tried to escape the pretentious attitudes in the eastern suburbs by visiting my childhood hometown and was met with the same but in a much more direct and judgmental way. My partner was followed as if he’d legitimately been caught shoplifting by them before. Not only is that not true, he’s never been in trouble like that and who would do so with a 3yr old child in tow! After trying to deal with the loss of my first child to a genetic muscle disease. I ventured down some dark paths in the years that followed and it cost me dearly. Disgusted in my lack of self control I viewed myself as better off becoming a statistic or nonexistent. That pity party added social anxiety to my extroverted and loud personality. I also shed over 35kgs from my usually 70-80kg frame (more like 90-100kg back then but on this side, it's a good thing!) Because of this I was taken for a drug addict and literally had staff running from me when I attempted to seek assistance. . The only saving grace was encountering the 2 wonderful ladies in charge of the self serve cash registers. If any of the younger poorly trained customer service crew on the floor had any common sense, they’d take a leaf from their book and show respect to ALL CUSTOMERS. FYI; a mystery shopper isn’t discernible by clothing or complexion. Neither is the career I had (bf kids) as a customer service manager. Probably for longer than they've been walking. EDITED DUE TO THE GRAMMATICAL EMBARRASSMENT, the necessity of including the obvious point below this and the over kill of the "angels weep for thee" story. Before any human being thinks their worthy of a PERFECTION label and therefore entitled to judge another. Remember this: There will ALWAYS be someone else that's going/gone through worse than you.

Big store good range of products, i called and asked if they had the new nespresso vertuo pop in stock, the staff asked me to wait for a phone call after he checks its availability, in the meantime we drove there and bought it, by the time we were at the checkout to pay the staff called us saying it's out of stock even though they had like 20 on the floor, clearly he didn't bother looking and just wanted to tell us off, also once we wanted to buy a tiny oven, we went and found an oven called toaster oven which fits 2 slices of bread, we had a tiny pizza pan which we took with us to test if the oven will fit our pan cz we will mainly use it to bake pizzas, but it didn't, on the way out we were stopped by a Muslim sista to check our pram which is fine as i work in loss prevention myself and do check bags, we showed her the pram which had about 8 or 9 toddler girl clothes, she went through the receipt then asked us about the old greasy pan full of stains and scratches due to cutting the pizzas with the pizza cutter, she wanted a receipt for it, common sister have some common sense and stop being so skeptical, other than these 2 experiences the shop is nice.

I experienced a racist interaction today - Mon 14/11 at around 1:15pm with the server at the customer service desk. The server was extremely helpful and friendly with the woman he was serving. When it was my turn he spoke to me rudely and loudly as if I'm hearing impaired or couldn't speak English, even though I spoke first. I thought he just had a problem with me. Even though his attitude is not right, I usually receive poor service so chalk it up to my situation. But when I walked away he served someone else and I heard him being rude. I turned around to see and saw he was serving an Asian woman. An advice to that employee - if you don't like Asians then work at a store without a lot Asian customers, or you know try to be kind. We are all people. You don't know what someone is going through and how would you feel if you are treated poorly.

I'm absolutely cranky my kids and I went over to big w today to put on a layby for Christmas items like a tree and lights for inside and outside and all the fun things had about $1000 worth of products and 2 trolley just to get to the layby area and the lady tell me they are not doing Christmas items laybys my kids and I had to walk out upset cranky and confused as there is nothing around to say you can not and I have done Christmas laybys almost every year but this year was different as I was doing a big one I have also called big w to ask about this and they have no idea themselves if that is a thing and think that's wrong. Did this lady just not wanna do it or have you's told your staff the wrong things. I'm so angry fix the issue.

Pathetic behaviour of security guard. I was touching pillow to check how soft it is. He asked very rudely what are u doing. I told him just checking its material he said you can't do it, this is not acceptable. I asked him it is not written anywhere and nobody told not to touch pillow, how can I buy without touching or checking it. but he kept saying this is not acceptable. Is this how you insult your customer?? Is this your standard of dealing with customer?? if you have any rules why don't you write in big letters "DO NOT TOUCH" or if there is any hygiene issue, why don't you guys mention it. Will any angel come and tell me about it?? I just left pillow without buying it and not gonna come again.

Bought 2 pairs of glasses from very limited range. Took more than a week to make it. After getting the text message saying my glasses are ready and no mention of they close at 5 (although the store is open till 9) I went there yesterday 7:30 and got very disappointed. Spoke to manager Dylan and expressed my disappointment as no where mentions that your optical department closes earlier than your store, unfortunately fallen to the deaf ears. A big store like this should have been more customer focus. At least when they texted me they could include that they closes early. And managers should be more sympathetic to the customers.

A huge shout out to the staff at Big W Bankstown. We enquired about two, rather large, televisions (not on the floor) and Imran, from Electronics, went to the stock area and returned pushing the two enormous boxes. Thank you Kirsten, from Lay By, was amazing, after realising we would have issues carrying the boxes and unable to have the dock opened or a trolley that would help move the tvs to our car, she organised for three young men to assist us to get the items down to our car. What could have been a difficult situation for us, the customer, was solved by the staff at Big W. Thankyou to all those involved.

Just went shopping with my friend (who’s of brown background) and the lady at the fitting rooms not only judged us but spoke so rudely, she had a very mean tone like she was speaking down to us. she gave us looks like we were up to something bad. She made us put our clothes back where we got them rather than just taking them out of our hands and putting them on a rail (which is her job btw). we also overheard her being rude to customers on the phone and in person. not sure of her name but she wore glasses and had her hair up which was dark. disappointed to say the least.

Staff seem generally clueless about their own procedures. I've learnt that if one of them tells you that you can't do something or obtain a certain service - OBTAIN A SECOND OPINION. And make sure it's someone in authority. Also don't bother trying to order online as they are worse than useless. You'll get no confirmation of your order until you either follow it up or it magically appears on your doorstep. Seemingly their delivery drivers are either unwilling or unable to use doorbells so pray to any deity you wish if you don't want your package to go walking.

Terrible experience at this BigW today. Went in 15 mins before to return the defective items. Browsed around and reached at the CS counter 3 minutes before the closing and was refused for service saying the store is closed. Upon indicating 3mins to spare, the lady said we have to start wrapping up so I can't help you. Extremely rude customer service. If they call this a service, good luck then. Thanks to the store manager, Rene, who came to the rescue and apologised for the experience. I appreciate him as he waited 5mins overtime to help us.

Poor customer service from Sue at self-serve area on 19th April. She stood right next to my mum and watched her scan all the items and then proceeded to ask if we scanned the 15cent BAG! even though she saw us scan it. So much for social distancing in the store when she was literally breathing on my mums shoulder. Sue made my mum and I feel extremely uncomfortable and unsafe whilst scanning our items. I understand that she is making sure there is no theft, but that doesn't mean you have to be rude and intimidating to your customers!

Vince and Vesna, plus other staff at Bankstown big W deserve a huge shout-out for helping me get a product I've been waiting 2 weeks to get back in stock. Vesna helped me so much when I approached her and Vince got it off a pallet in the back as they had not unloaded it yet. They never made me feel at all like I was bothering them and were so friendly. The other staff that saw me waiting always stopped to make sure I was looked after as well. I'm so appreciative of their help and hope they get some recognition for their efforts.

I left empty handed. BIG W systems waste your time. Bought a coffee machine on click and collect. I show up 4 hrs later and am told the click and collect team go home at noon. The Service Desk staff tell me that’s unfortunate and the confirmation email explains this (most definitely doesn’t). No one can help even though there is stock sitting on the shelf. They offer to cancel my order and let me buy in store. I go and pick one up but turns out I can’t then use the savings coupon. What a debacle. Who makes up these rules?

Upon entering the store, I was greeted with two female staff members, having a full DM and was given a dirty look because I wanted to look at the pillows which where on special. I asked her why did she look at me like that and she just looked like she sucked a lemon. Once in the store I went to the returns desk only to be treated with another lemon who was dry as could be And last but not least once I reached the register Cheryl was just as discussing as the other two if you hate your job leave .

Big W is a great department store where you can find a bit of everything. You can also buy home wares, electrical items, cards, wrapping paper, confectionery, linen, books, camping gear and economically priced fashion items for adults and children of all ages. This is a great store which is well presented. I purchased our grand children's gifts from here as they a great range of kids clothing which is economical and launders well.

Customer service is terrible. Waited 20 minutes to be served at the service counter just for them to tell me that they couldn’t fulfil my click and collect because “the online team has gone home”. as if they couldn’t grab the one item and hand it to me? I’ve done click and collects myself and I know it doesn’t take long to do, nor is it complicated. don’t waste your time talking to the staff here.

Staff at this store seem to disappear and pass the buck when it comes to waiting in line for click and collect, thankyou to Ali who helped and actually called the staff member bill to his section and Ali helped clear the backlog even though it wasn't his department. Ali he did it with a smile and friendly personality and apologised to the line for the 15+ minutes delay.

the asian lady blonde hair (balloon department) ur service was suck. the terrible service that i ever had in australia. she just have gossip without do the job properly. i’m okay with the waiting, i understand. But when u talk ur hand stop. i try to explain to you what i want, u didn’t concentrate & when i explained twice u get angry. omg! she supper rude!.

5 stars for the lady in charhe of the tech section on the 24/02/2023 at around 6 p.m. super helpfull, knowledgeable and most of all she care about the customer before the sale. I was after fujifilm pack of 60 and it was out of atock and she told me that if it was not urgent i can just call and check stock in the week as she got none right now. Love it!

You guys should not leave some staff on tech who is not happy to help or answer questions with welcome, his name is ALI he's is 0% experience and customer service and he just busy on his phone and ignoring customers which is his job and get paid for it! To Big W management ,please move him from Tech department, Time was 24/06/23 between 17:10 to 17:25

The party store didn't fill up my big ballons enough and when they realised the other balloons were smaller than expected instead of filling it up properly after the first 2 popped they filled it to the size they assumed it would be. Very unprofessional not even an apology. My high grade foil balloons look deflated after 10 hours.

I approached a staff member and was asking about product availability, he was rude and didn’t even bother check , he just said no straight away , really bad attitude and if he hate working then he might as well quit. Very disappointed, he was bald and grumpy looking. However the checkout staff members were lovely and assisted me.

Way to screw me around as an authorised worker I was here to pick up work shorts for tomorrow and was told as I arrived they were out of stock, I then asked for a change of colour seeing online you had the same size just blue. Spent 20 minutes waiting in store to find out you have no stock of that too. You guys are useless

As you’d expect from a department store, customer service 10/10 the minute I walked in was greeted by staff, even offered a trolley by security which was a lovely gesture considering I had a few bags already in my hands. Super friendly and professional. Neat, clean & store. Affordable, discounts across the store.

Giovanna from the party section, Bankstown was a delight to deal with. She was very polite, kind, professional & not to mention super fast with blowing up the hellium balloons. Thank you for your amazing service, making my needs less stressful but above all a pleasure to know good customer service still exists

What an amazing service I received in a very long time thanks to Alicia from the Bankstown store, God bless her, the level of professionalism is far beyond I've ever seen, I will be definitely coming back because of her, we need more staff like her! Keep up the great work, thanks for making my day today.

A mid priced supermarket with some great quality stuff from clothing to everyday essentials, kitchen appliances, electrical appliances and devices, toys, decorations, make ups etc. Prices for products vary across the line up and are quite affordable and of good quality compared to rival supermarkets.

The Balloon & Party service is terrible. Just made my order yesterday 3rd Otc 2020. The guy in there is so rude. Staff focus on chatting rather than serving customers. My order is mixed up. I don’t have enough time to wait for them to fix my order. They replaced my balloons with a different balloons.

No Price checkers working now for months And if you ask to have something check they are so rude the last time I was there the lady at the front just guess what the price would be and refuse the price check I stopped shopping here because I shop by what the price is and I don’t like rude people

It's that crazy month of the year... only had one poor human on the registers ... The self checkout was backlogged due to shoppers having unexplained items in bagage area... then waiting around for that one poor helper trying to fix the registers . Corporate greed doing what they do best .

Friendly staff very helpful.. But I didn't find what I wanted no sizes in kids pyjamas or women. No ride on trikes in stock. Beanies limited colours. No onsies and no kids school uniforms in blue or navy!! No bottom or jumpers in royal blue. Phone cases for Samsung were out of stock too

It was actually quite convenient for shopping with families and gifts for Any types of holidays definitely recommend for anyone to go through and can find anything something you may need at home or a sweet gift as it have various options and variety of products …

Pros: Location perfect - Nearby the train station and bus junction. Lots of shops nearby. Open till 7 :30 pm which is a good time in winter. Always a wide range of products specially on discounts . Big open store you can actually spend a lot of time . Cons: No cons

Went into Big W yesterday and the Security at the door was so lovely, poor guy just doing his job asking to check everyone’s status and QR code’s you can tell it was not easy task for him but he maintained professionalism and a smile. Made my experience pleasant !

I was unable to get the Samsung mobile phone I model I wanted from Big W Menai, Bankstown had a couple in stock and put one aside for me after a quick no fuss phone call. The shopping experience at both stores was exemplary! Nice to see.. cheers Big W❗

Went to buy a sports outfit lots of specials today lots of half price sales. Well laid out and lots of big signs so it is easy to know where you are going. Items stacked well on shelves and there weren't any items on the floor unlike some other stores

Never used in-store pick up service at Bankstown store before but I am sure this is the last time at Bankstown. I hope BigW staff can provide BASIC customer service. Please do not ignore your customer. Please say “hi, please and thank you”. Thank you.

Big W is one of the better department store chains but the stock levels in the primary school clothes section is pretty terrible, found it difficult to get the items we need for our grade 2 boy... Prices are great so I wish they had the gear I want

The store is great. Big spacious and nice and separate from everything else. Having only one counter and relying heavily on self checkout is a horrid mistake though. There's always a queue. Other than that big W is good as it always is.

Perhaps it is a true news or a rummer that Bankstown BigW is closing down in near future. Many of the shopper will certainly be in great shock. The shopping experience in BigW is exciting for all, staffs are great. Prices are very

I had a leaking fish tank which I bought from Big W. Paul the manager listened and came up with a solution and personally handled everything. It has restored my faith in customer service and Big W. Thanks Paul, for all your help.

Thank You to the lady who served me at the Balloon department on Thursday 16/03/23 at 2:30pm. Even though your manager fixed the problem, you have No Customer Service. An apology or a smile wouldn't of gone astray! Very sad....

Not Impressed the Delivery driver had apparently forgotten too pick up the item for Delivery??. A Christmas gift which was finally delivered on Thursday 22nd off December last year.Just in time for Christmas Gift . …

Waited 30 minutes at electronics counter just for the item to be out of stock despite cards being on the shelf and website clearly stating they were in stock. Hopeless service. Staff knew we were waiting and left us anyway

Awesome Big W. They let me pick up balloons from back dock because I couldn’t fit my vehicle in the car park due to height restrictions. Four stars because I did prefer Chullora Big W as everything appeared more arranged.

A big shout out to Esteen a staff member . Her customer service stands out because of her friendly and engaging manner . Well done Esteen . Sunday morning and it was quite busy but she engaged herself with every customer.

Staff were very helpful in helping me with what I was looking for, discussed my needs about product I wanted and showed me what accessories would work with the product in mind. Thumb's up for there efforts. …

Friendly staff and it was easy to locate what I was looking for (usb sticks and lightning cable) prices not too bad either. 15/03/22 - layout seems to being rearranged. Can't find any working price check machines either.

Ring ahead to ensure the helium balloon party kit was in stock, yes they had plenty. Parked upstairs near Dan Murphys and was in and out with 15mins. Sales assistant was also very helpful with how the kit worked.

Extremely rude woman at the service centre who I assume was a manager. She said to a young male worker “you’re the newbie who doesn’t know anything”. That is a horrible way to treat staff in front of customers.

Phenomenonal customer service & extremely pro active staff. In particular Miss Noorah, who went above & beyond in assisting my family in acquiring the latest Star Wars action figures, by Hasbro. Five stars!

Terrible experience,never again Every single visit with bad service The staff dont know if they have manager on duties What you expect after that?? Bill &imran so rude And no manager on duties

One of the better Big W around the area. At least the air con works inside. Staff are helpful, clean and prices are competitive. Shoes are not that cheap so shop around. Definitely would go back.

BigW Bankstown is always well stocked and has a good variety at great prices. The store is always tidy/organised, unlike other stores I've been to & the staff are always helpful/friendly!! …

Really friendly staff at Big W bankstown. Nice and organised Isles where everything is assorted into easy to navigate sections. Has all your basic home needs at affordable and inexpensive prices.

A pretty big store which seems to contain all the usual Big-W items. The staff were helpful and friendly. Not a bad place to while away some time browsing for things to help out around the home.

There was alot of stock that was untidy and all over the floor. I watched customers have their children put their mouths over the drink bottle straws and then leave them on the shelf.

I normally don't like Woolworths owned places. However make an exception for Big W Bankstown. They have an excellent range of shoes and always at wonderful prices.

Idk how many times I've kissed the door, coming there at 6.30pm knowing it shuts at 7pm. Just change your working hours to 6.30pm if you start closing then. Thanks

Great store, lady out the front directed me to the right spot, staff on the floor & checkouts :) Great to be able to ask staff where something is & find it.

They actually got some very good value and prices for some of their products. I bought 3 pants from here and they were $19 each quite comfortable as well

It's mostly well stocked but around holidays early birds gets it all. Better check gor availability online. Generic stuff is usually available though

Since having a child big dub has become a store I'm in all the time. It's a big store so unless you know where things are you'll be walking around a

Good value great prices and reasonable variety make Big W a good option for everyday shopping. Excellent for underwear consumables and odds and ends.

I had too find 4XL top & this place was so easy, where it was easy-in & easy-out just for men material section. It was good, thumbs up. …

Phone system is very very bad. I had to ring 4 times to buy a product. Staff need training on how to answer calls when buying over the phone

Asked Bill where I could find the pool cleaning section and he slapped me on the face then pointed “over there”. Very unprofessional

One of my fav stores. They have everything under one roof. Kids clothing, snacks, toys and great party section! Parking is easy too!

Went to collect an online order, waited over half an hour because they couldn't find it, so they had to "Re-pick" the items.

Fantastic customer service and as I walked in Big W lady on the door greeted me with respect and a beautiful welcome smile.

Went in for minecraft balloon bouquet last minute....the girls did them in 20 minutes great customer service. Thank you.

Lots of special after new year. If you have school kids it's great to buy everything they need to go back to school

I love Big W Bankstown. Always got stock and the staff is amazing. Plenty of parking and great surrounding stores.

Neat, tidy, friendly door greeter and great AC, to help with the heat as your browsing for your next purchase

It's a great store I love the clothes, they're very well made. Quality of products are very high standard

Very Big W has many different household needs. You can pretty much get anything you need to open a house.

The environment was clean, tidy and neat. Which was quite impressive during this Christmas period.

Very good shop with shoes, sandals, clothings, toys and so much. The prices are reasonable

Always tidy, and organised, I wish staff were educated about the products that big W sells

Very friendly service at Service Counter, I had gone to collect my click and collect items

A place where you can find all your daily stuff on a very easy and affordable price.

Good products and prices, but chaotic layout and long queues are the checkouts.

Love this shop, always good value, quality of the merchandise is exceptional.

Lovely clean big w. Loved this shop, so many beautiful Xmas decor items!!!

Big W has toys and batteries recycling boxes. Whish is great idea. …

A good tidy store. Just need more check out staff.I like to be served.

Had everything I wanted at even cheaper prices, very happy! …

Big w great range stuff Parking great Centre is also good Recommend

The store is well stocked, clean and has friendly staff

Very nice staff very friendly and helpful

It's BIG W, has what I need and is local.

Don't have the product I want...

Top class it. Highly recommend.

Same as any other big w store

Clean,big, friendly staff.

They have a good variety.

Great selection of books

Love it. Very cheap.

Good place to shop n