I was honoured to meet and work with Teena. She saw us through an incredibly difficult time and went beyond her job description to help us. People like Teena are the reason why companies are great. Teena and Team have turned me into a lifelong BMO fan -- 11/10 recommend. Thank you for looking after us and for making a difference.

Unfortunately this bank is closest to me so I’m forced to use it. No matter what time of day I come, there’s always a lineup. Consistently spend 10-15minutes waiting in line. For the past >8 years. Management needs to do a better job with HR, and providing help during busier times. Brutal.

Conveniently-located BMO branch on the southeast corner of Trafalgar and Dundas in Oakville. This branch also features a drive-thru bank machine if that suits your style. Located in a plaza with a Starbucks and Longo's in case you need to pick up a few other items while you're there.

Booked an appointment online a week in advance, got 2 notifications. Show up and the bank is closed for renovations. Waste my time and make dealing with my mother's death just that much harder. No answer from any of the contact numbers on my appointment emails. Very disappointing.

Very low service, staff told me i have to deal with a different teller in a middle of a transaction because her shift is over!! Its a Mickey Mouse management that let them do that lol I think i get better service at a Timmys drive through than this BMO.

I have banked with BMO for 34 years and this bank is by far the best branch of all of the branches I have used. Very friendly, efficient, personalized service and a manger and staff who put the customer first. If only more could be like this.

Went to apply for a credit card only to be told that for the one I wanted, I don't meet the requirements. Then filled out the credit card application online when I got home, was approved for the card they said I couldn't get before the card

horrrrribllee!!!!! I went there to open a bank account. Firstly, the representative helping me did not know about the promotion the bank was offering so I had to sit online and help her look for it. Next, I was told she would get back to me

If there were negative stars , this bank deserves it . Horrible service . Went to pick up cheques and the girl that had the key to the drawer was on lunch and apparently had the key with her ? I asked the Teller when she would be back and

I would say it’s so disappointing for the recent visits. It used to be my favourite branch that everyone was so friendly and helpful. Everything changed now. The teller was meant to do a wire transfer WRONG which ruined my order, they did

I called last Friday to make an appointment to do some banking: open an account and do some investing. I left 3 messages for a callback to my phone number, because no one ever answers the phone. To this day I received no callback. Will be

I want to open a student account so I called to the bank customer service yesterday morning. Customer service told me no need to make an appointment and just walk in any branch. I lined up in this branch for more than 20 minutes and the

Been a loyal BMO Mastercard World Elite customer for years and decided to open a BMO savings account at this branch. Was turned away by the manager and advised that I had to schedule a meeting next week. Terrible customer service. Then

The worst. I have been trying them all week to make an appointment so I can open an account and nobody answers the phone. I have left messages and nobody returns my calls. Most of the time when I call it redirects to telephone banking.

It's was my 3rd appointment and as always they were never ready to take the appointment on time. On top of it the person was not eligible to do credit card, for which I booked that appointment. Extremely unorganised and unprofessional

The system books appointments the employees are not prepared to accommodate. We showed up for our appointment at the agreed upon time, that no one knew what it was about and the person we were supposed to meet with was not available.

Please fire your security guard. That girl was always swiping her phone and not even locking the door properly with a key. What if I had a mini gun hiding in my coat? She won’t notice anything. All she was doing was sliding the door

3:20 pm and NOBODY is around to help. There are nine people in line with one customer service agent. Worst waste of time ever. And I am only here because one of their machines ate my bank card. How is this even possibly acceptable.

This branch has been so helpful during difficult times of loss. Teena has been so wonderful, kind, and knowledgeable about what would best support my family’s matters and my personal financial goals. We couldn’t be more thankful.

Difficult to contact the branch directly. Have to leave a message and wait for a response. States will contact by end of day. The call is also re directed to a call centre if u want to speak to someone but have to wait again. So

I have had the worst experience with this branch, to put it simply, I have received better customer service in third world country banks than I did at BMO. Recently, a fraudulent made his way into my online bank account (how my

You need to be SUPER patient. I must have some serious problems that I opened an account with them. I have business with RBC, TD and CIBC, and none of them gives me that many issues...and lines...and wait...

Worst Customer Service by Banker - Nidhi Bardolia. Zero Sales expertise. I had to get my account closed with them due to their service. Worst Newcomer package offered by the banker.

Whenever I visit, there's always a never-ending line. The service is terribly inefficient, and the waiting times are just way too long, which leaves me thoroughly unsatisfied.

We’ve been banking here for 19 years. Always amazing service. The woman that have been working there for that long, all know us and our families. Which now also bank here too!

I am quite surprised by the bad reviews here and all I can say that the manager and the teller staff are so nice and helpful beyond any other BMO branch that I have been to.

I enjoy my banking experience at this location. The ladies and gentleman know me, they are friendly and very efficient. Very good staff at Dundas and Trafalgar location.

Best branch ever! I’ve moved to a new city, and can’t believe the difference. My new branch doesn’t compare. I miss everyone at Dundas & Trafalgar.

Toooo slow process for every thing done in this branch. Only two bank tellers are helping clients most of the time so you have to wait forever!

Useless location. Had a appointment at 6:30 to open a account and Susan did not want to help is as it would take to long to open a account?

Sissy Yu was our bank teller. She’s very polite, professional and helpful. She made our experience at BMO a great one. Highly recommended!

Slowest branch. Now with more relaxed layout of this branch no one wants to work at all here. Very unfortunate I do banking with them.

9 people are stuck in line. Only 2 tellers were available and both were stuck in difficult cases. Still waiting after 35 mins

The teller I spoke with yesterday was very rude and she provided me with wrong information on overseas ATM transaction fee.

worst lines ever.. always understaffed.. anytime you go in there you have to wait 30-45 min to get a simple transaction

No lines on either of my two visits this week. Enough tellers to keep things moving along. Clean, lots of parking

Poor service. Cannot even update student account status. Dont open student bank in BMO. Scammmmm

Manager has terrible customer service skills. Ill never return to this branch. rude people.

not a good place staff lack skills for the job. might as well hire a fancy mcdonald worker

Long lineup at 2:50pm on a Tuesday afternoon, apparently only one teller is working

A bank branch in a stylish building with tall ceiling and large windows.

Prepare to wait. If you plan a visit to this branch, it won't be quick!

Extremely slow and inattentive staff and manager.

10/10 customer service from Nidhi Bardolia

Wow. Great service. New staff is amazing.

Very friendly staff Great attittude!

Very good and friendly staff

disaster in customer service

very bad service.

Bad service