It’s always a pleasure working with Shuang. He went above and beyond for us. We first worked with Shuang to refinance our house, and switch from mortgage broker to bank. He was able to take care of everything with ease. Shuang is such a pleasure and a pleasant person to be around and have on your side! He got us a great rate and did everything he could to make the transition go as smoothly as possible. Only a few months later we decided to buy a new home. We went to Shuang and although it was a complicated situation after just refinancing, Shuang had several solutions and gave us sound advice. I have nothing but good things to say about Shuang and our experience at Bank of Montreal, I would definitely recommend him!

Staff poorly trained. Awful service. My wife visited this location as it was closest to the brick. Were in the middle of a large purchase. When my wife requested our money to be released Instead of giving her money, the rep sends her back with a bank draft. To buy goods. My wife is new to Canada and so she took his word and walked back. Now were making a second trip back. This is the sort of head ache you dont need when you're new. Never again!

Great experience with Shuang to secure a mortgage. He was extremely helping and caring during all the steps of our mortgage process since the very beginning. Shuang keeps all his promises, but better than that he will surprises you by exceeding them. This is exactly what he did we us! He deserves Kudos especially in this difficult time of pandemic which imposed delays and disruptions on several aspects of financial work. Thanks Shuang!

Avoid this branch at all cost. This branch treats their customers like they are frauds. Don’t ask me why. Ask your employees what happened. And yes, the branch manager is certainly the cause as it is not a coincidence if multiples visits end up with bad experience. Would never visit this branch again though it’s the closest one to my home. — From a customer with BMO for almost 10 years

Opened a chequing account here, and specifically requested no overdraft because I don't want a credit history hard pull. They still did a pull and refused to remove it from my Equifax report. EDIT: the 'response from the owner' below is a bot. Nobody replied 2 weeks later. Unfortunately I can't give a 0 star rating.

The staff and the branch manager provided unprofessional customer service. They lacked basic understanding of bmo policies and daily practice - charging me fees that other bmo branches would waive. They refused to even look into it. My experience with them was frustrating and time wasting.

I came this branch to my appoinment exactly the time what I received from BMO but the financial service manager who name is Shuang Liang told me that he had a different appoinment and just said sorry. This kind of services shouldn’t be like that right?

Horrible customer service. I've been waiting for a tax receipt since 18 January. Called them and went to the branch, and was promised a call back. Still waiting. Horrible service.....

I would not recommend this bank to anybody. They do not know what they’re talking about, untrustworthy, and very inconsiderate. My fiancé and I had an awful experience with them.

Rachael was very helpful after assisting me right away at the end of her work day instead of making me wait for an appointment at a later date. I highly recommend her services

Seriously this BMO brunch has to do something when it come to the smell. It has a so bad smell it will make you vomit am not even kidding.

Mauvais service à la clientèle, une des personnes au comptoir traite le client selon son nom,son look.... Très Mauvais service.

I was just in this branch and Yang gave me the best service I have ever had at a bank. Give this teller a raise!

Say they are open, can see people inside but they are closed... picture is of the hours on their building.

No desire to to help Customers. Every visitor (customer) is not welcome. Sheer incompetence.

You should update hours on google i just drove all the way here and its closed

Although the google and buisness hours are listed as open theres no service.

Great service from staff! They helped resolve issue in a timely manner.

My only issue with this bank is they don't have tellers on Saturdays?!?