I agree with Andrew Welsh: - Don't go here if you're in a hurry - It's poorly managed The tellers are nice when you finally get to speak to one (today my wait was 45 minutes which is typical), but there's nothing else good about this branch in my experience. I'd ordered something important from them and was told it would be in today and that they'd call me when it was in. I had a feeling they weren't going to call, so I went into the branch halfway through the afternoon. They again said they'd call me when it was in. I asked them to call me even if it didn't arrive today. They said they'd call either way. But they didn't call. I'll now need to probably waste another hour+ tomorrow travelling to the branch to nag them to move my request forward. Oh, they also don't answer the phones.

I find today’s situation at this bank outrageous. Today, May 3rd, I stopped by at this branch to get a draft cheque for embassy of Russia. Yes, I have a dual citizenship, Canadian and Russian. Does it mean that I fully support current political views of either of the countries? Not necessarily. I was refused in obtaining a draft cheque by a teller (lady) cause apparently the bank is instructed so. Never heard of such a thing in Vancouver at any of the BMO branches. Why are you punishing regular people trying to create extra obstacles for us to see our loved ones..?

I had a consulting session with one of the banking associates here at this branch (3030 Rideau Street), her name is Manmeet Kaur, she explained me the banking process and helped me to open a new account with the bank. She further also explained me all the things I asked even the RE-explained sone stuff without any frustration. My experience was very good, great communication and reasoning skills. I hope others can benefit from this review as well.

Don't go here if you're in a hurry. The staff are nice, but it's so poorly managed. Everytime I go in to do something simple (but can't be done at an ATM), I'm often the next person in line and still end up waiting twenty minutes to be served by the only teller in the place. They need to hire more staff or have the higher up people in their see-through offices come help out. You can see them just chatting.

Worst branch ever. This is the second time I went there and both days had to wait more than 30 minutes. Only 2 tellers available and they are pretty slow. Today the security guard is limiting people and taking only 5 people inside. I asked whether it is a health regulation or a bank regulation, the teller couldn't answer that. Looks like they don't like customers. Don't ever go to this branch.

The service was great, the line wasn't too long. The teller named Arthur was super helpful and patient and helped me get a new card and also transition my account to another one where I got a student benefit. He was really nice, the bank was clean (and warm!), and it was an efficient process.

The worst branch I have ever dealt with. Customer service leaves a lot to be desired. At peak hour there is only one teller . There are people in the back. When asked for help said “ we only have one person. We are 8 people waiting. They need some customer service training.

I’ve been banking in BMO since 2021. But today’s visit really screwed me up. The worst experience ever. The teller was not serious about my issue and she was busy attending other customers who came after me. Not very serious about the customer service

Manmeet is the nicest person I have never known in this bank! She helped me with basically every little issue with my cards, I really appreciate it! She is the right person to go to whenever you have a problem with your card!

Працівниця банку Manmeet Kaur допомогла нам розібратись з тарифним планом, також порадила програму для Українців без комісій на 2 роки, що в іншому банку нам не запропонували працівники. Дуже ввічлива⭐️⭐️⭐️⭐️⭐️ …

BMO is an outstanding bank but this branch just this one is really bad. Tellers have condescending & arrogant attitudes you don’t feel welcomed and you’ll wait long without any apologies.

Today I had an amazing experience at this branch with Manmeet Kaur, she is a perfect and professional person I wish I could give her 10 stars I recommend this branch strongly

Wow! the best customer service in all BMO branches. Those people in front are friendly and polite. I could have my issue solved in less than 5 minutes.

Everyone there is super friendly! I have no problems doing what I need to do. I usually see a blonde woman there and she is an absolute delight!

Arthur helped us set up an account and make modifications to another one. He was so helpful and funny! Really recommend this location …

Security is a little too intrusive but there are new people working there the customer service has improved .

The ATM is unusable because of the semi-permanent drug addict encampment next to it. Huge security issue.

Mrs. Manmeet Kaur helped me to open an account , She gives a lt information about bank .

Worst branch ever. Horrible customer service. Don’t waste your time.

Don't use the website, cannot confirm.

Manmeet was so nice and helpful!

Helpful and friendly

Excellent service