This location will have 10 people in line with two tellers together working one both and will not move with any sense of urgency to get the line moving. I have been standing in line for 15 mins watching and waiting as patiently as I can but when a customer is done and they stands there talking it just rattle my feathers …

Worst Bank ever.... first they never have enough tellers, most are beyond rude. second I came in because I went to purchase a phone and they blocked my card for unusual activities. Like how when I've been paying my bill from the phone company and now its unusual. I came in and it took over an hour to be seen.

The teller yesterday was snooty and the manager was even worse. She was very rude and stuck up. A seminar in customer service would do this branch well. At the end of the day this is a business. A business should want to make more business? The manager should wake up and figure that out versus being a rude.

Terrible experience. Get rid of your business teller line. I waited in your dedicated “business” line, but 4 people that walked in after me were assisted right as they walked in. Only to find out any teller line can assist me with any account I have with you. At least help people in the order they come in.

TERRIBLE bank. I have been banking with them for 20 years and have NEVER paid for a cashiers check. All of a sudden on March 2nd they want to charge me a $10 fee. And the month before they charged me $10 for transfering my own money from my savings to my checking account for me for "overdraft protection".

Three drive thru atm in back. One walk up atm in the front and a night drop for business on the side. They usually have one guard on patrol. The staff inside is nice and willing to help. The wait time is what keeps me from giving them five stars.

Worst experience I have ever had at a Bank of America Renée Smith and Mira Montoya threaten customers and will not work for any situation they make you feel like a criminal and tell you you are a criminal. Please beware!!!!!!!!!!!!!!!!!!!!!!!'

Some workers are nice some are lazy, money is money wether is in paper or coins first they don't want to take rolled coins cause it makes them work more counting or putting in bags to be shipped out when finally you put in coins in the bags

For the volume of banking here, it makes no sense to only have one teller most of the time. I am here everyday and no matter what time I arrive, the wait is always at least 20 minutes. There are 5 teller windows! The business window is set

I absolutely love this B of A Branch. The manager Myra is amazing. I go there so much to get boxes of Pennies for my coin roll hunting. She has always always gone out of her way to help me out so I don’t get a box of brand new pennies that

I am very satisfied with my visit to Bank of America today. The employees are very friendly and took great care of me and my wife. I would especially like to thank Román Tejeda, he was the person who helped us. He is very professional and

So I called Bank of America 1 800 number to get information on my loan so I can pay it off and then learn they applied my payments incorrectly for the last 4 months... I decide to go to the local branch to find out my payoff amount and to

BofA is not a bad bank, It just seems everything is more difficult at this location. I suppose my frustration is mostly my fault for giving this place a second and 3rd chance to be able to help me with my business needs. I'm always ended

Wore service I ever see in a bank. That don't care about customers. I been two days to get a temporary debit card and only one person can do it. Besides are otters 3 more employees can't not help me for 10 mns To make my temporary ATM

Always a long line. One teller to serve 15 people..never changes(experiencethis severaltimes). I am so disappointed. And to have a large bank with one person to serve the people is small minded!!! They need help!!!literally

Only 2 tellers and one had the same customer for over 20 minutes trying verify a check. Should have moved him to the side in order to help other customers. Instead we had one working teller.

As big as this bank is. And as many employees they always have there. They are the most complete slowest bank tellers ever. It would be very smart to have more than 2 tellers at least.

Rude tellers, you have to wait in line to get deposit slips. Then wait again to deposit your money, while three employees stand there socializing instead of providing customer service.

The worst client servise I have ever encountered at a Bank of America. Line is 12 deep and only two tellers open and three tellers just standing around talking to one another?

I can’t believe the one bank supposed to be one of the best bank of the US they have only one machine for a cashier check and the machine is not working they Waze make time

Honar's customer service is terrible, he constantly seem to have an attitude with me while I was in the business. However all the tellers are very good and nice.

Worst bank. They play with your money too much, have poor customer service, and are borderline criminal in their dealings. Avoid this bank, you've been warned

Every day there is only one teller. There is always one person walking around asking if you need help. How about make the line shorter by actually working.

I’ve bank with this location only because they got more than enough drive thru so I can save time by going there late at night or early in the morning.

Bo Qiaq the Merrill financial solution advisor is the best and helped me a bunch. Helped me set up my accounts. Thank you and I highly recommend her.

I recently opened two new accounts with Roman Tejeda and I had an amazing experience. He was very professional and well informed of the products.

Usually the drive thru,is busy but not this time ,but the reason I like it here is because the ATM they always work ,not like some other places.

Atm in drive thru dint work very good press get cash and it goes to check account did it 6 times finally gave up and went to walk up atm.

Friendly and helpful, I was in and out in 5 minutes. If you don’t want long wait times don’t show up with the rush when they first open.

32 minutes in line with one teller available and counting, and no it’s not employee shortage, it’s been the case since 2007.

If I could give zero stars I would. Lazy unprofessional tellers and management team. Take your money elsewhere. Forget BOA.

I have both a business account and personal , they are the worst company to deal with. closing my accounts . Rude service

This place is the worst, just one banker and 15 at line. This is every friday, management should do something about it.

Thanks to Maira each visit, I got all the help that I needed. Very kind and clever. Seek for her when you need help

LONG lines on open 25 people two tellers one merchant the people behind me must have a 45 minute wait

Horrible lines, 2 tellers, expect to wait for 30 minutes to make a transaction if you need a teller.

Takes 20 min with no line to get cash when you have account and valid id - this is a dying company

Hope you are not trying to go to floor one on the hospital size elevator… It is broken.

Great location right if the freeway easy access to atm and usually there is no waiting

Been calling for days and no one is answering the phone f this place I have a question

13 customers in line ? And 1 person working? It’s 1:15 pm Better get the lady help ?

They're always nice but only have two tellers on which causes a ridiculous wait

Hire or staff more bank tellers! 15 people in line with 1 bank teller working

This is Westcliff between the bank and the court. For months now.

Terrible service the young lady did not care or bother helping

Great customer service, Mark was very helpful

Good bank and so nice costumer service

Let's just say.."I have dog ears".

They're always nice and helpful!

Easy and accessible