Bank of America wouldn’t allow me to deposit money into my husband account. I had his account number but I am not on his account. I didn’t need a receipt either! As the new age and day I believe what’s his and mine doesn’t have to be ours. Why do I have to be on his account to deposit money. The worst of it is he will over withdrawal tomorrow. I am two hours from him because he is working till Monday. I am sure they will charge us fees!!! In fact I use to bank at BofA left years ago due to they don’t accommodate their cliental.

Whoever the bank manager is needs to be audited or something. I went to get $301 in change yesterday for business and was sent back with $201. By the time I noticed this it was after 4pm and they were closed. When I called this morning to notify them of the error, she (bank manager) said she audits drawers and nothing was over. That’s total BS. Either the teller dude or the rude bank manager did something with that $100 because it sure as hell wasn’t in the envelope I received back. Incredibly poor customer service.

I work at the front desk at a hotel on the plaza. I called the B.O.A. on 47th st. to help a mutual guest of ours. The manager with a thick accent has horrible customer service and wouldn't even provide her name. I was cut off and not allowed to speak. Working in hospitality and with this specific bank for 3 years, I have NEVER had worst customer service then what this "manager" provided me. If you need a bank that is flexible and enjoy a pleasant experience of customer service, this is NOT for you.

Selling our house and moving out of state. Walked in to the bank and asked to change my address and deposit a rather sizable check into my account. The receptionist/manager who greets customers at the entrance told me to “do it online” rather than asking why I would make a special trip down to see them. She has been consistently short and argumentative with customers every time I have been in. I walked out and took my deposit to my other bank. I’ll be closing my account thanks to this.

The Branch manager is extremely rude. I was in the middle of a conversation about different loan options with Susan and interrupted by the branch manager. Susan apologized and went in back to help with whatever situation was happening with the tellers. The branch manager came onto the bank floor and tapped my back/shoulder. Very inappropriate. On my way out I told the branch manager that she is extremely rude and her response was that I was rude.

I have recently deposited over $270,000.00$ in Bank of America and I had to go see an investment representative at this location. I asked the receptionist to put a piece of mail in their outgoing mail and was told that they don’t do that. It seems to me a small service that they could provide to their depositors. I’m not going to go into the slight attitude that I was given when I asked how they handled their outgoing mail

I have little to no idea why they have bad reviews I went in cause I didn't know my pin and was nervous for the bad reviews but the branch manager and I can't rember her name the other worker was extremely kind to me very patient and nice the entire time just so nice I will definitely go here from now on please them a good review when you have a good experience it helps any business out and to stay in business

I echo the sentiments of other reviewers regarding the insufferable manager, Shella. She is not pleasant to deal with and seemingly goes out of her way to make your life difficult. She lacks the tact and decorum one would expect from someone in her position. The entire experience turned me off from ever becoming a Bank of America customer.

Never been in before so I didn't realize there was a wall between me and the actual teller, so I stood at an empty desk for 10 minutes while 3 other customers went in front of me. Out of the 3 employees who were looking at me no one bothered to tell me that the empty desk was just an empty desk. Teller however was very courteous

Employees couldn't care less about the customers. We had an appointment and told them all that we needed to do while making it. They make you wait 15 minutes despite having no lines or appointments lined up and dont bother just to say no to the service they explicitly mention that they can do.

Don't go to this location. The manager is is so rude. I went to order some personal checks and she told me I needed to make an appointment for that. I went to a diferente location and they took care of it in two minutes without an appointment. Never going back to this location again

Kind employees but ineffective. No one answers the phone, can't schedule appointment online, my accounts were hacked into 3 times in a week and the account is frozen and I have no access to it. I am told I must go to a financial center to access it but can't reach ANYONE.

I go here all the time for work and Conrad is always my teller! He's very good at his job, and he's always very kind! Sometimes I have a lot of deposits to do at once and he's always fast and accurate! I come to this bank because he's truly amazing! …

I have been to this bank and they dont let me talk to an agent to discuss my problems. Never recommend this place. They want me to call customer service and they dont respond for hours. Disgusting experience overall.

Went in for a Cashiers Check to close on my mortgage. Susan greeted me at the door and was very quick, kind, and professional. Took about 5 mins. Highly recommend working with her. Thanks Susan!

This is a great location and the manager, Eric, is terrific. The staff are friendly and helpful. Would definitely visit this branch again.

The customer service was great! My banker, Lourdes Vargas de Leon, was a very nice person. I recommended this location personally.

My wife and I are closing our accounts at this place. The branch manager is extraordinarily rude.

I had an account some years ago. Nice building and professional people.

Ive always had a good experience here. I wish it had a better rating!

Bad costumer service.. the two old woman employees are RUDE!

Is customer service none existent? This place is horrible

My appointment went smoothly. Didn't have to wait long.

Really nice people working, really polite.

SMALL BUSINESS OWNERS BEWARE OF THIS BOA

Generally Speedy transactions

NA