Nice service from behind the counter but always over-worked while guys in suits stand around near the front trying to sell you something. They just stand there chatting to each other or staring at their phones while customers wait in long queues to be served by overworked tellers. Bad form!

Friendly branch, best customer service. The specialists Nathan is very knowledgeable. The finance manager Natasha provides exceptional service and provides the right home loan based on my circumstances. All staff provides warm welcome. Highly recommended.

This is to give a small appreciation to the customer officer Paula who helped me today to set up a joint account. You are the best Paula, made my family so comfortable by arranging a chair for Grandmom with us. 5 stars for your service. Highly recommend.

Read now and thanks me later. We had bank account with Epping branch since long. Natasha is a pathetic lending manager to deal with. She misleads us for a home loan application and suddenly left for annual leaves. While she came we emailed

I’m a business customer of Bank of Melbourne for 5 years, come to Epping branch today to do Bank Guarantee for my second business , and a lady said 2 hours work & have to book , they can’t do it today . I have done it before and I know it

Very bad lazy , helpless staff it's pretty much NO Bank,I visit there 3 times with different reasons but they don't help and keep saying no no and just no misleading information and fake stories so they don't have to work and kept getting

We have a home loan with Bank of Melbourne and have been really disappointed in their customer service. The receptionist is rude, answering the phone with questions like "and you are?". Ummm... we're customers who give you money? What way

If there were10 stars rating, i would have given 10 stars as 5 stars rating is less for the services provided by Natasha at Bank of Melbourne. Got my loans approved by Natasha KRAJOVSKIN (Lending Manger). She is the best lending manger i

I happened to be in the Epping plaza branch on Saturday the 5th of August at approx 10:30 and there was a young male customer using the coin dispensing machine. One of the staff members aggressively approached him waving her arms around

Bank of Melbourne Epping has provided me with the most exceptional banking experience of my lifetime. Having banked with every other major bank, the team at BOM Epping was a breath of fresh air. Suzie the branch manager and Natasha the

Are you kidding me? You are a bank and you can not even write your address correctly? 112 Epping rd lead people to a wrong place, which is 3 km away from the bank. How silly is that?

Worst customer service ever. Staff nearly spent 1 hour opening a bank account but couldn't open. And he ask me to make another appointment next time!!!

! Bank of Melbourne Epping Plaza Branch ! I cannot speak highly enough about the staff and management and in particular =

Jon is the best teller and personal banker I've had. I highly recommend going to him with all your banking needs

Slow, late to open. Go elsewhere

Very good public relations

Poor customer service

Bad location