Had a terrible experience here. Eduardo installed an expensive part without my permission. He apologized for this and said “it’s good business to move the process along. I needed to save time so I installed without your permission.. sorry. So sorry.” He had also emptied my engine oil to push an oil change. He stole a fuse out of my car which started multiple electrical problems. He kept my car for 4 days with almost no communication and zero phone calls. He tried to double the labor of the part being replaced and did the job 2 days prior to me calling for the diagnostic! After I got my car out of his shop with more issues then when I started, I took it to another shop who fixed it in less than 2 hours. They found the missing fuse and gave me a free one because it had been obviously stolen. They gave me the synthetic oil my car runs on for a discounted price. Eduardo didn’t realize I stay up on my oil changes. I don’t have an oil leak. So when he showed me my oil was literally gone, I knew immediately he’d emptied it for more money. Then embarrassed and in a hurry he put regular oil in my car to further damage the situation. This shop seems nice and I see some nice reviews but honestly this is a dangerous place. You never know where they cut corners, the parts they break on purpose and whether you’ll get your car back in 4 days or 3 weeks. I hate accusing people because I try to give the benefit of the doubt almost to a fault but I have to write this review on principle for others to know what’s really going on. Eduardo and his mechanics are not honest and do not communicate. I ended up spending $200 extra to fix the issues they caused. I’ll let you decide whether you want them to work on your car but my advice is to stay away. Far away.

I feel really lucky to have found Best Auto. My daughter was having engine problems with her Jeep, and I asked around for recommendations. The guy at the auto parts store suggested Best, and I'm glad I listened. Eduardo got the Jeep in quickly, and and assessed the problem. He got the Jeep up and running, and though engine work is expensive, his price was very fair (I called around for a few opinions, and no one quoted me a lower price). I've had a few unrelated issues come up since, and Eduardo always goes above and beyond, at a fair price. He's good about telling me if something is safe to wait on, or if it really needs to be repaired immediately. I plan to take my other car there for a tune up when it's due, because the guys at Best are all great, and have proven trustworthy.

I can’t say enough good things about Best Auto. Alejandro, Eduardo and the rest of the crew did a careful analysis of my old (but beloved) SUV, patiently explained what was going on in clear terms, and worked tirelessly to find a solution. It is so difficult to find an honest repair shop with fair prices, and Best Auto Repair is a that rare example of an honest business that does their job very well, and recognizes that a happy customer will keep coming back. I am certainly one of them, and I have now recommended Best Auto to multiple friends and family. They are now my go-go repair shop for all of my vehicle needs in Portland, and I can’t recommend Best Auto Repair enough.

A million star review My car broke down 10 miles outside of Portland on a road trip from the Bay Area. It was a Friday night so nothing was open Saturday except here. I coordinated a tow the next morning and was given full transparency on the issues with the truck. At the time I thought it was something minor but beyond inspection I blew my head gasket. So long story I had to fly back to the bay all while they worked on my truck. Throughout the process they were great at keeping me informed and keeping deadlines. Flew back to Portland 2 weeks later and drove my truck back without issues can’t say thanks enough! Def recommend them without hesitation!

TLDR: Jorge and everyone else at Best Auto were awesome and did my repairs at a very reasonable price. I scheduled an appointment with Best Auto to repair a power window and my air conditioning. The morning I went to take my car in, I turned my car on to discover my catalytic converter had been stolen, leaving with them with a lot more work than I'd scheduled my car for! They did the original repairs and worked with my insurance company to get the catalytic converter and related damage taken care of. My insurance company was slow, but they were fast. The cost of all this work was incredibly reasonable and I will definitely be using them again!

Great prices, great work, and the most attentive customer service anywhere. Eduardo and crew have kept me on the road for almost ten years and it's no exaggeration to say they're a godsend. Eduardo has always taken the time to listen to my concerns and will always explain what's needed, what he's going to be ordering/replacing and why. Also very important to me is that when i do have concerns, he will tell me when they're just baseless worries, that i'm in good shape and have no need for repairs instead of taking advantage of my anxiety. I trust him. Great shop, great crew, great neighbors. Thanks guys!!

They replaced my brake rotors today with a set I ordered in line. Special order, cryo treated, rotors you can't get from NAPA. They didn't balk about customer supplied parts which most shops do because they double the parts price to make $ on both the parts and the labor. The place seemed a bit random but they finished my work on the same day and I noticed they replaced some bushings that weren't really part of the job to do the job right. Impressive. They charged a fair price for the work and did it very well. I have some more work that I'll take to them soon. Great work.

If you're looking to save money on car repairs ( and who isn't) this shop absolutely should be your first call. They do excellent fast work, come in right at the estimate, and don't upsell and try to nickel and dime more money out of you like other shops. They were timely, did the repairs well , and stayed in communication. My only gripe is with the parking situation. You have to leave your car parked on the street due to little parking at the shop itself. But a small inconvenience for saving hundreds of dollars. Thanks best auto I'll definitely be back.

I’ve taken my Honda element to Best Auto a few times this year and I’ve appreciated the level of communication and transparency with price and service. Recently my family and I got in the Element to start a road trip and discovered the battery was dead and wouldn’t jump. I called Best at 5:30pm and Eduardo went out of his way to pick up a battery after closing the shop, brought it by our place and installed it. He really saved our trip and was generous and kind. Exceptional service.

Eduardo saved the day and was able to fit me in on short notice as I was trying to find a place that could take my car on a Friday. He was quick to assess the problems with my car and backed up his recommendations for replacing the alternator and belts by taking the time to show me the test results and the physical signs of a worn belt. The crew is fast, communication was honest and the prices were fair. Best part was I had my car back in working order in under a couple hours.

Found a transmission fluid drip under my car. Ran it in to Best Auto and they located the leak and fixed it quickly - no charge! Turns out It was a loose connection from my cooling hose to the radiator. They brought out a wrench and some cleaner and had me on my way in 10 minutes. Of course they don't work for free, but most shops would have charged me to just pop the hood. It's the little things that count! :)

We set up an appt at 9am when they opened. The employees did not show until 9:22am. We stood out in the cold. We finally spoke to the employee and the manager and we’re told they would not be able to get a diagnostic on our car until 2 days later. This mechanic thinks diagnostics are hard and “take a long time”. They were untrustworthy and I knowledgeable. We took our business elsewhere.

We took the van in to have the AC repaired (warm air coming out of vents instead of cold). They gave it back almost 2 days later. Still doesn't work, but it does make a horrible electric shock sound and smell like Freon. We called to see if we could get it back in to get the new problem fixed but no one has returned our calls and frankly I don't have faith that they could fix it anyway.

I cannot say enough about this wonderful shop. Get us in in only a few days ? They are super courteous treated us like family. The price was soon reasonable. Eduardo explained everything fixed it quickly and really stressed I should come right back if there were any problems. I had such a great experience I would give them a thousand stars! Thank you to all in that shop top quality

Thought they were a nice shop that helped fix my car when my cv axel went out. Come to find out they only half fixed it and caused more problems than before that I had to go spend more money on to fix at another shop because they wouldn't fix their mistake or return my calls. Their fixes here are definitely short term do not go here for proper repair on your vehicle

Honest and decent, I'll go back for sure. Quick service too. My catalytic converter was stolen. They fixed it the same day, but my truck still sounded bad so I took it back and asked them to have another look. The guy was very pleasant to deal with, they has a 2nd look and reinstalled the CC at no charge -- honest, decent, and competent.

Awesome awesome shop!! Got me in same day and charged wayyyyy less than other quotes! Other shops were wanting to do all this other stuff and these guys were able to replace the parts needed without the 2-300$ extra labor costs of removing intake and such. Great communication and friendly!! Rare to find shops like this these days!

A hit and run on my truck minutes before I was to drive back to Canada knocked my side mirror out and broke the mount. The good dude at Best said he could not fix it but then told me to pull into the shop so he could help me. He spent some time fitting the mirror and taping it, and let me go with a handshake and a smile. Best!

Called in the morning to see if I could in for some estimates for work and a few basic maintenance tasks. Not only did they make time within the hour for my oil change and tire repair but they fixed my brakes and got me an estimate for a more lengthy repair. The service was top notch and I’ll definitely be back!

Hands down the best auto shop in the city. They’ve been my mechs for the last 13 years and even when they make a mistake, they correct it.. 3 bimmers, 2 lincoln ls’s, a dodge intrepid brought back to life.. Give these guys their props!!! Thanks Eduardo and Family

The man who helped me was nice and helpful. He gave me an extremely fair price for changing my headlight, I didn't have to wait for forever like most places, and he even helped me by scrubbing the outside of my headlight. I will most definitely be back!

I appreciate the work done on my vehicle when another shop couldn't figure it out these guys were here to help. They replaced a bad part and got the work done quick with a good price! I will be bringing my vehicle back for sure

Best Auto Repair fixed up my old Subaru at a fair price. Eduardo is the best mechanic I've taken my car to. He went out of the way to accurately diagnose the cause my vehicle's problem, and fixed it correctly the first time.

I had my oil change and diagnostics for my brakes and tire sensors done here. They were fantastic and quick. They even charged me less than what was originally quoted in the estimate. This repair shop will be my go to now.

Alejandro is awesome! He was able to get me in and out within a few hours on the same day. I was quoted more than two times the price for the same job to fix broken studs. Best auto repair was able to save me $300-$400.

Best Auto Repair took us right at the end of a workday on super short notice. A piece of plastic was dragging on the bottom of my Honda Fit. They were super nice and really quick about the repair - highly recommend!

These people were fantastic! Quick to diagnose, provided options where I thought there were none, and went out of their way to try to save me money. Very professional and passionate group of people.

Great little shop. My engine shield became partially detached and they were able to fit me in right away and fix it. Super friendly and efficient, fair pricing.

Took my car in because of the engine misfiring, wasn't sure of the cause. They had it fixed up the next day and were super easy about the whole thing!

Amazing customer service. Quality repairs without that gross feeling like you’re getting scammed! They beat the price from the other guys by a mile!

The best Mechanic shop in the city of Portland. if you wanna save $400-$600 come here, trust me. They're the best of the best no doubt g.

Eduardo and his team are wonderful. They are honest, charge a fair rate, and have a very quick turn around time. Couldn't be happier.

They are reliable, honest, have fair prices, and have a quick turnaround. Easily the best experience I've had with a mechanic.

Great price on swapping the power steering gear box on my lifted 95 Suburban. They were friendly, fast, and did a great job!

Eduardo has been the go-to guy for every car I've owned for the past 7 years. Honest, quick and friendly every time!

Surprised me with almost $1000 extra from the quote because they "forgot something" classic bate and switch

A friend got work on his vehicle done here. He seems to like their business and says it's a good auto shop.

Honest local mechanic! Really busy all the time so an appointment would probably be advised.

Decent pricing BUT... stuffed a brake job up twice and had to take it back.

These guy are great. Reliable work and one of the cheapest in town. …

Años que llevo mi carro a ese taller muy buen servicio son profesionales.

Amazing reliable service with fair prices. Eduardo is a good man

They don't know what are they doing, and this expensive

These guys did a solid job and didn't overcharge me.

Eduardo does awsome work and so does his crew

Excelente servicio. Los felicito.

These guys do a great job …

Friendly service and fair price

Ellecent customer service!

Quick and fair with price

Good place honest people

Can't beat their prices!

Great service, thanks