I went in not knowing what i needed, so the person helping me figured that out. Then she realized they didn't have what i needed. However, I left knowing what it was and how to get it. She was kind and patient and didn't laugh too hard when I showed her the dinasaur of a machine i needed help with even though it was almost as old as her.

I just don’t understand what is going on anymore at BestBuy. I purchased an appliance and had to wait almost 2 hours for them to straighten out a mix up in their system. Simply unacceptable. It was scheduled by the call center mixed it up and they couldn’t figure out how to fix it. Love the appliance though and it was a good bargain!

Went to this location to purchase a laptop. Even though on display, they didn't have this specific one in stock. But 2 other locations did. So we had to waste even more time, more gas, etc... To travel across town to purchase it. When situations like this happen, 'said' store should offer a discount and/or add ons for no cost.

Went to pick up a cellphone. The one they had wasn't the right carrier. Salesperson we worked with was extremely helpful and found the right one a few miles away. They made the process super simple. Ordered and paid for it at the store I was at. Just had drive to other store with my receipt and pick it up. Painless..

The customer service people were great the PS5 delivery system not so much I could order one and have it delivered in 2 days with no delivery confirmation or on the 26th with delivery confirmation. Nobody was really sure why there's such a discrepancy. …

Location always has pretty good stock. Customer service is always good, but today there was only maybe 6 people on staff plus a couple of supervisors. Recommend they hire a few more people to compensate for short staff. That's why only 4 stars!

I recently stopped into this Las Vegas Valley Best Buy location to find a new phone. While the store seemed well stocked overall, on the particular day of my visit, they seem very short staffed. When I walked into the cell phone area, there

I brought my 10 year old son in today because I had purchased a PC 3 weeks ago and he began experiencing glitches while gaming. Andrew Shepherd with Geek Squad was so knowledgeable and patient asking my son questions to pinpoint issue with

I don't know if it's just the way it is these days, or if the lack of workforce forces more people to be grumpy. But, my experience today started nice and lots of hello's, can I help you's, and smiles... but by the time I got done browsing

I wanted to express my appreciation for the outstanding service I consistently receive at Best Buy in Summerlin. Being conveniently close to my house makes it my go-to store, and I must highlight the exceptional professionalism and honesty

I went to purchase an 86" TV and everything was going fine until some wannabe know it all named Felix butted in when another employee was helping me load it into my friend's vehicle. Nobody asked for his assistance. He just wanted to feel

Wow, I have found great customer service! It is rare these days. The team here at Best Buy in Summerlin is the best. The two awesome guys, Daniel and Derek, that helped us purchase a Samsung stove, dishwasher, microwave, washer and dryer

I live this store... but after putting in an application to work here, I received an email saying to call the location and speak to a manager about going in for a second interview, but every time I called I got put on the phone with rude

If you are in the market for a laptop, tablet the black gentleman, Robert?, Sold me an iPad and I wasn't looking for one. I asked questions about an android tablet but the benefits of an iPad was better. There was no persuasion/hassle at

The best store in the State to get a quality Auto Stereo Installation. Louis is a fantastic installer and is very knowledgeable in all types of Auto installs. He has been at this location for 7 years. Don't trust any other company in Las

The staff was so disappointing and frustrating. I ordered a laptop online to be picked up within an hour. Went to this location exactly an hour but they made me wait half an hour more. They said, it was not ready they have not pulled out

Came in to have a remote start installed on my Tundra. Had some time to kill so I wandered the store. There is a lot in this store. Seems like more than most Best Buys. Everyone was friendly and asking if I needed help. Home appliances,

Went in there and picked up a TV. It was a quick in-and-out found my product quickly. At checkout is where my negative experience began. It started with no hello, Then asked if there was a warranty on this TV or any type Insurance we

DON'T ORDER or SCHEDULE GEEK SQUAD WORK VIA ONLINE OR THE PHONE!!! You must go into your local store to make sure they schedule the Geek Squad, and not the default 3rd party tech install contractor, Manada. Manada is a bunch of badly

Brought my product up to the counter and when I got there she rang it up and was the wrong price they said that they put the box in the wrong spot so people check your prices at Best buy because they might have it in the wrong spot.

Andrew in appliances rocked an LG washer/dryer deal and matched Costco prices. He was smart, professional, courteous and very nice. I would recommend him for promotion and Best Buy did have the “Best Buy” and the washer dryer set.

My old Tower died, so I went to Best Buy to look at new models with all the current upgrades. Really surprised at the limited number of desktops and towers. All were on the lower end of the spectrum for performance and quality.

This store makes misleading representations about pricing and rebates, then refuses to address the concerns that arise after the truth comes to light. Attempts to contact them about the concerns are ignored. Do not trust any

Not the best service. I waited 30 minutes before I was approached. I was looking for someone in the computer area and every one of them walked past me and had other things to talk about amongst each other.

They are starting to get better at being the old Best buy that I fell in love with yesteryear. The staff is getting better at running TO the customers instead of running AWAY from the customers

Very nice Best Buy location it is clean and organized. The staff is friendly and helpful. They are also very knowledgable so they can help you with all your questions and concerns.

Yet again I am disappointed in the customer service I received at Best Buy in Summerlin and after the supervisor told me I was a liar I decided to take pen to paper so to speak.

Nice location. Had to make a return on some headphones. Ironically they worked to well and had to much bass for what I wanted. The were very quick and East with my return.

Large floor display area of kitchen appliances - e.g. refrigerators, freezers, stove tops, gas ovens, microwaves. Limited selection of IoT gadgets and Android phones.

Horrific customer service. Won’t honor prices where items are found. Employees are rude and condescending. Save yourself the hassle and buy your items elsewhere.

Upon entry, we couldn't get much service. But once we met with one of the staff, he was very helpful. Forgot to ask for the name as he should get a commendation.

Adrian is one of the best customer service representatives I’ve experienced in awhile. Very personable and honest. Will keep going to Best Buy just for his help!

Great customer service and very happy the box was in perfect shape. Competitive prices but stock was across town an another location but still overall happy!!!!

This is a mess up that could have been prevented,if Best Buy does not provide better service they wont be able to survive. I had better service during Covid.

Lots of people to help, great prices for the holday months, but was tried to be sold on a best buy annual membership instead of an extended warranty....

12-24-20: Found the Vizio 2.1 soundbar that was on sale. Nice and clean store. Lot's of products available. But, very low on movies.

It’s the only place where you can buy certain electronics in store anymore but the staff behaves like they don’t want to be there.

Nice staff. Feel welcomed and staff nows their products (please continue with this combo). Bought a drone last week on 9/16.

It's nice to shop in store and have knowledgeable associates to assist with the purchase process. Thank you for surviving!

It is Best Buy with the the normal offerings. More microphones and cameras in this day of home office working.

Helpful staff, couldn't fix my printer, however the attendant identified the problem and how to fix the problem.

Staffs are helpful and attentive and ready to answer all my questions. I was just in and out of store so quick.

Customer service and support is a 0 very sad. Do not go to this location. Rainbow location is much better

Greeter pointed to the exact location of the item I needed. Fast and smooth checkout as well.

Fast, efficient service. I came in for a special I saw online and was helped immediately.

Employees always to busy to get proper help. But at least they have what I need in stock.

Best buy rewards is great. I get rewards. You get rewards. They wont let me leave. Help.

In n out ..was in hurry n got my sons gaming stuff fast. Great job !

Besides waiting forever to pick a repair at geek squad. Nice store

Very good place, the workers were helpful and friendly!