On 22/9/2023, I went to the Blackfen post office around 4 pm to obtain assistance with sending some of the important documents to the DVLA. Due to the fact that I was not familiar with the procedure, I wanted some information from them. However, the Indian lady at the right counter (a young woman) treated us so rudely and gave us a look as if she did not really care. It was not our intention only to purchase envelopes and just make the payment, but instead, we wished to learn more about our requirements from them. It is not a place I would recommend to anyone unless you are just planning on handing over a package there. I have had the most horrible experience in the UK, if I had zero stars to give, I would certainly do so. Disappointed and the worst customer service I have ever experienced.

This is the worst post office I have ever come across. I was waiting in a long line to use the service and was at the front of the queue for a while. One of the workers was taking his time laughing and not paying attention to what he was doing whatsoever while attending to the person in front of me. Then, out of no where he tells the person behind me in the queue to go to another desk in the shop to be served? I had been waiting longer and what as the front of the queue. Although I am well aware of the reason as to why he skipped me and decided to attend to this one person in particular I will give the benefit of the doubt and not mention it. Some serious work needs to be done when it comes to customer service here.

I am led to believe this Post Office has changed hands and they used to be on top of everything and so helpful but now it is hopeless. I tried to buy stamps at 8 am the other morning and was told 'she isn't in yet'. I asked what time the counter opened and she said 'when she gets in and was told the main counter opens at 8.30am. The don't seem to have opening times as such and this does not appear to reflect on the virus situation as that wasn't mentioned at all.

Not sure if they are short of hands, you always need to wait for a long time. Also, they always suggest you use most expensive services. They suggested me to use Special Delivery Guaranteed by 1pm®, I told they it was not so urgent and can take time. but They said that is the only service. Later I found I could use Signed For® 2nd Class which is only £2.06 and what they suggested was £6.85. Please thinking about your customs instead of you making money first.

If I could give it zero stars I would. So unhelpful and miserable. A ladies parcel hadn't stuck properly and asked for a tiny piece of cellotape, the Indian lady behind the counter was so rude to her and told her to go buy a roll of cellotape , when she had a roll in front of her. No customer service in that place and won't be returning. Doesn't cost anything to be polite.

Visited here on three occasions for provisions and/or postal service. Every time I've been either overcharged or short changed. Just beware! …

Brilliant young man on the counter very helpful as this was my first time going out in 14vweeks I had to tax my car no problems with any distances

Terrible service! No receipt given for parcels sent and then they magically go missing which leads to not receiving refunds!

I went there today, the staff was very rude, not helpful. Was the first and last time.

Normally very good, but now shuts at 8.00 so should say this on web sight!

I have had a great customer experience. Very helpful and understanding.

Staff extremely helpful great service and convenient, suits my needs.

Very helpfull,and friendly Post office,Great Customer service

Stressed and Upsed ppl working there Avoid! …

The best staff around ,a real asset to Blackfen.

Poor customer service would not recommend at all

Rude rude and rude that's all I can say !!!!!

terrible service. I would not recommend

Always good and on time

Very bad service

Lovely staff!