It took us 20 minutes to find where the luggage storage was, there was nothing indicating where the store actually was or any information except for the vague address given after booking. After finally finding the correct store, the man behind the counter simply pointed towards the back motioning us to go. A lady came back there after 10 minutes of waiting and yelled at us that we should not be in the back area. We saw some other people were being yelled at for putting bags down in the luggage area and they were nearly kicked out, I assume for the same conflicting instructions given by the store owners.

It took us 15 min to find the place once we got to the place google maps was showing. There were no instructions sent to us. After asking 5 shop owners we were able to find that it is actually a restaurant who was storing our luggage. The woman was very rude and had a bad attitude. A co-worker of her told us to go to the back and set our bags. Then she got mad at us for doing that and caused a scene. There was another tourist couple who were just as confused as us and also got yelled at.

I was nervous because of previous reviews, but everything was fine for me. I made the reservation the night before online. When I came in, I said I was there to store luggage and showed my confirmation. A woman pulled out a Bounce tag and gave me the corresponding bottom piece. She asked if I had a picture of my luggage and asked when I would be back. When I came back, I just gave my piece of the tag and someone brought out my luggage.

When you go to drop off your luggage, go inside the cafe/restaurant called "Caffeteria Letizia" and ask about storage drop-off at the counter/cash register. Even though it looks like a regular cafe, they also provide baggage storage and will take your bags to the back. The staff were very friendly and helpful, pick up was a breeze, and the storage place is in a great location. Would definitely recommend and use this place again!

I followed the instruction and google map. When I arrived there a waiter told me that it was the store next door. I went up and down 5 floors carrying my luggage looking for the place where I was suppose to drop off my bags. After 30 minutes or more I went down and ask one of the girls who works at the Gelato place where I was told it was the Letizia Cafeteria. waste of time not using them ever again.

Very helpful, friendly, and accommodating. Note—this is INSIDE the Cafe Letizia. I was a little skeptical because it’s significantly cheaper than most other options and didn’t have a locker size. That’s because they keep the luggage onsite in the back of the cafe. I would use them again.

Service was amazing and smooth just took a while to find where to drop my bags off as there is no sign to indicate that the drop off point is inside a cafe

Personale gentilissimo e deposito bagagli comodo per chi deve visitare palazzo vecchio e/o uffizi. Semplice ed efficiente. Vivamente consigliato!

Ottimo servizio di deposito. Posizione centralissima. Personale cordiale e molto disponibile. Caldamente consigliato.

The people at this location were so helpful and helped me find a taxi to the airport after I picked up my bag.

Lieu de gardiennage parfait à côté du Palazzo vecchio. Rien à dire

Everything went smoothly and it was a quick drop off and pick up

Buen servicio para guardar las maletas.

Pratico, molto pratico ed efficiente

Unkompliziert und zentral!

Seamless, easy dropoff

장소가 메인 스트릿에 가까워서 편했어요