Update: So I've reviewed the response from the business owner and I have to say I am appalled. This is very poor customer service and clearly the business does not aim to accomodate customers. Perhaps they should have actually read the review I posted before trying to defend their unfair charges. I clearly stated that I called when I was going to be late. I didn't ask them to return, they told me to return in 45 minutes as that was when they had me booked for the other 2 services, I wasn't there with my daughter (I have a son). I could go on but this is ridiculous. This is even worse than before their response. Their website states that customers "may" be charged the full cost of services that are missed. They clearly need to reword if this is sone without consideration. The last sentence of their response says it all!!!!! Worst business I've ever dealt with, they should be ashamed of themselves!!!!! Do not book any appointments here unless you have money to throw away for services you don’t receive. I booked 3 services here. Due to circumstances that arose I realized I would be late; I called to let them know and they said it was okay and they would try to get me in as soon as I got there. When I got there they said they could get me started but for a different service than the one I had booked. That wasn’t the service i wanted so I declined to have that done. They then informed me that they had booked the other services at a different time and I would have to return for those. They let me know nobody would be available to do the first service i had originally booked. I left and wasn’t able to return. They billed my credit card for over $200 for 3 services I did not receive (after I arrived late and they said they couldn’t provide that one anymore). I called them of course and they insisted that is their policy and they wouldn’t be willing to do anything about it. They didn’t just charge a cancellation fee, they charged the entire cost of 3 services that I did not receive. They cited the inconvenience to their technicians and how they deserve to be paid. So they would have a customer pay the full cost of services not received and pay a technician for work not done. I completely understand that I wasn’t able to attend my appointment and have no problem paying a reasonable cancellation fee but charging my card on file for full cost over $200 to pay for no service received is ludicrous. I spoke to the manager and she didn’t care either; I explained my circumstances and after a long phonecall she agreed to refund the cheapest of the services which was $39 of my $200. I was a new customer and would never book another appointment there. Life happens and people should operate within reason. No consideration given by the business for customers’ circumstances and expecting customers to pay 100% of the cost of services not rendered to pay staff full fees for work not done. I will never book there and would never recommend to anyone. Cancellation fees are fine but this is just robbery!!!!!!!

Karina is always professional and engaging in a positive way. Her technique and precision with which she cuts and styles my hair is always above and beyond excellent, with amazing results every time! She is very quick to assess my needs based on hair type, which style will suit me, with really great suggestions/options, producing a very refined and polished look that lasts for a reasonable amount of time. As my hair grows quickly, I appreciate that Karina takes into account layering, texturixing and right length to suit me. I feel really pampered and enjoy the atmosphere , while feeling at ease, enjoying a coffee or refreshment. It is the ultimate experience and one stop shopping for my hair and beauty needs. Thank you Karina for making me feel special! On another visit, Lois was very positive, upbeat and professional, providing me with a full pampering experience. I needed to rejuvenate and pamper myself and she didn't disappoint for sure. I loved the aromatic and quality products that gave me a very fresh and polished look. Products are available for purchase and I fully intend on stocking up for those days when I need to refresh my hair and body pampering. Highly recommend all staff there and products. You won't be disappointed to experience a high end, spa like environment with exceptional staff.❤❤❤❤❤

Butter is truly a one stop shop for all of your beauty needs. Nails, brows, lashes, waxing, skin and even medical aesthetics, they have it all! Sally does an incredible job with my polygel nails - she is extremely skilled and detailed, as well as professional, kind, and wonderful to chat with. She always executes whatever crazy nail art I bring to her perfectly, and the nails last for weeks! Ashley is AMAZING with brows and lashes. I recently got a brow lamination and a lash lift and tint from her, and my confidence has been boosted immensely. My beauty routine is so low maintenance now, and I never thought my brows or lashes could look so good! She really has an eye to create a look that's perfectly tailored to you. Butter is a clean, professional, friendly and fun space to visit. Coming to Butter feels like hanging out with your best girlfriends! The standard of quality is consistent across all Butter estheticians. Couldn't recommend this place more!

Thank you to Pamela for my healthy, voluminous, and beautiful haircut! She is an excellent hairstylist and right from the first moment I was blown away by her expertise with hair styling and especially with curly hair! She listened to what I was looking to get out of the service as well as any issues or problems I was having with my curly hair. She has an amazing personality and a great deal of knowledge that she shares on hair health, products and styling. I absolutely love my hair and even a couple days after I’m getting so many compliments on it! I definitely recommend Pamela for your hair needs. She is very passionate about her field and to help her clients get exactly what they’re looking for. 10/10 on all categories! I’ll certainly be trusting Pamela on my hair needs!

I had a gel manicure here with Shaleena, and would 10/10 recommend!! What stood out to me most was the care and detail that went into ensuring the perfect nail shape (tailored to my preferences) and prep, followed by precision gel application. And I really mean precision, which absolutely ensured prefect coverage and no weird shaped edges as I’ve had from experiences elsewhere. As if that weren’t enough, Shaleena was so friendly and kind throughout the appointment. She was also great at helping me choose a colour that I LOVE, which was amazing because I’m typically really indecisive when choosing a colour. I’m just sad that I’m only visiting Calgary, but if I lived here I would never go to anyone else again.

I’ve been going to Pamela for my literal whole adult life so far (19-30 years old) I’ve seen her in Regina and also got my hair done when she was in Toronto and now in Calgary! I am blonde and it’s not always easy to find someone who can give you the results you want while keeping the integrity of my hair in tack. I always get so many compliments on my hair, even if I haven’t seen her in 4 months! I’ll never trust anyone else with my hair! Not to mention she is such a beautiful soul. The time I spend in the salon is always so enjoyable as we talk and laugh. Thank you Pamela for my bombshell blonde hair

Claire is a one woman show so you get her full attention from start to finish and she knows her stuff. She is knowledgeable, professional, personable and always tries to make me feel as comfortable as possible when I am there. She’s been doing my nails for 3 months now and I’m always looking forward to see her. And the staff there are very friendly, helpful and professional, the salon is always clean and organized. If you are looking for a high-end ambience along with celebrity pampering, I recommend this place and their services.

Shaleena was very focused when she was working on my eyelash extensions. She made sure I was comfortable with my sitting position position on the reclining chair. She also worked on my nails and care about details on how my nails were cleaned and polished. She was very caring and and took the time to explain and assisted me to select the right colors for my nails and ended up beautifully done. I was very satisfied with Shaleena's service and I highly recommend for you to visit this place in your next beauty regimen

I love having my nails done by Brie at Butter! She designed absolutely gorgeous nails for my wedding by taking the time to understand my vision so she could deliver exactly what I wanted. When it comes to nail art, Brie's creativity and attention to detail are amazing, with each design being both precise and fun. Beyond her immense talent, Brie is a true professional who creates a relaxed and enjoyable atmosphere during each appointment. I highly recommend booking her if you want the best nails ever!

I’ve been coming to Butter for about 3 years now, but my last two visits for gel polish manicures weren’t great. After barely 1 week, all my gel polish lifted and came off. The ends of my nails were uneven and weren’t sealed at all, and I don’t do any labour intensive work that would cause this. My most recent appointment was at noon, and I was paid and out the door by 12:25, which was very surprising and rushed. I’ve always enjoyed Butter, but these last two visits felt very different and rushed.

If you have curly hair you absolutely MUST go see Pamela! The cut and style she did was absolutely perfect, she showed me how to style my curls in a way I’ve never seen them before and i can confidently say ive never loved a haircut this much in my life! The vibe in the salon was also great and felt cozy and not crowded, will be back asap! Jill the receptionist was also super friendly and professional and made me feel welcome from the minute i walked in. Thanks again!!!

I recently received lip injections from dr Astrid and I couldn’t be happier with the results! It’s a subtle fill that makes my lips look hydrated and juicy, dr Astrid was very professional and made sure I was calm every step of the way. Pain was only a 3/10 for me, your lips are numbed and you’re given distraction tools that I found helped me a lot. I’ll definitely be back, thank you so much dr Astrid! Definitely built my confidence up

I don't usually do reviews, but Sara is seriously the best. Her precision cuts offer great results for my very fine hair, she's a whiz with colour, she's dedicated to finding out what her clients want - and on top of that, she's a pretty amazing human being. When she left her last salon to find a better fit for her family life, there was no question that I would follow her to Hedkandi. With Sara, you'll always leave happy.

100% recommend!! I used to see Ali on 8th and I came with her during her move to Bankers Hall because she is WORTH IT! Always does an amazing job and makes you feel comfortable during each visit. The effort made to achieve your hair goals will be unmatched! 5 years of loyalty to Hedkandi + Ali. Her associates are also outstanding! Karlene, Nicole and now Darby have been nothing but the best at my appointments. Thank you!

I was a bit nervous at first to get PRP for my hair but I saw Dr Astrid and she is very knowledgeable. She walked me through the entire process and answered all my questions and concerns before the procedure. I felt confident going into it and everything went really smooth. Also wanted to note that this place is immaculate. Definitely recommend Butter Beauty Parlour and her services ! Thanks again

Alycia is such an awesome hairstylist. She really takes her time , right from the very beginning, she listens to what is requested and ensures she understands what the client is looking for and truly takes her time throughout the whole appointment to perfect the hair color. On top of this she is very nice and professional and so sweet to her clients. Thanks Alycia!

Thank you Butter Beauty crew for always being so great to work with. And a huge thank you to Ashley MacSween for keeping my eyebrows looking their best! Ashley is a true artist and professional. She’s talented, she’s particular about her work, and she’s always on time. I love this salon and appreciate everyone who works there and the services that they offer.

Karina did not disappoint! I came in showed her what I wanted which was a lot of length cut off my hair (approx 5 inches off) with layers and that is what I got. Needless to say I will be a repeat customer! Looking forward to seeing Karina again in the near future for my cuts and styling and occasional colour. The salon itself is a 5 star experience as well!

I’m so glad my first experience with Botox was with Dr.Astrid. She was so knowledgeable, understood the results I was after and gave me incredible results. The girls at Butter were efficient, friendly and the atmosphere is fantastic. Appointment was on time and in a great location to pop in while working in the core. Looking forward to my next appointment!

I was a little apprehensive of getting my brows laminated as it was my first time. I wanted to do something to give my brows more volume and shape, without having to do permanent make-up. Ashley is very knowledgeable and pays attention to detail. I couldn’t be happier with how my brows look. I’ve already booked in with Ashley for my next brow lamination.

I have trusted Ashley M to do my brows and lash lifts for over 8 years. She always does an amazing job. I always get compliments on my brows/ lashes. The lifts last several months. Can’t recommend her enough, don’t waste your time/ money going else where. The space at butter is also beautiful, they have great product selection available in store as well.

Dr Astrid was absolutely fantastic! I got cheek filler for the first time. She listened to everything I had concerns about but never once made me feel like I NEEDED any sort of treatment. She didn’t over fill my face and it looked so natural. Dr Astrid made me so comfortable and answered all of my questions. 100% will be seeing her again!

I love Butter Bankers Hall. I’ve been going for manicures and pedicures for years and I am always happy. The colour selection is super fun and they add new trendy colours every season. Claire is amazing. She has such a sweet personality and she is absolutely meticulous about shaping and taking care of my nails and cuticles.

This place has a lovely, friendly, uplifting, and relaxing atmosphere. Miranda did excellent waxing and no breakout afterward! Brie did my manicure, the polish is non-damaging and long lasting. Brie also did Dermaplaning and my face didn't break out and the result is smooth and happy skin. I feel extra cared for here!

Pamela is wonderful. It’s so hard for me to trust someone with my hair but she understood my needs immediately and delivered! Aside from her talent, she is so understanding and warm and made me feel super comfortable during my appointment. I walked out of the salon a few hours ago and got so many compliments already!

A friend made an appt for mani pedi, reached there late so they refused the mani, I said that’s fine and agreed to do the pedi, from start to finish it took 22 mins, yes I timed it as the very first time the lady trimmed my nails she nicked me and cut too much of my already small nails. Total cost $160, never again.

I can’t recommend Ashley enough! I’ve been seeing her for a few years now for all my eyebrow and lash services and couldn’t be happier with the results every time. I’ve never loved my eyebrows after the 90’s took a toll on them, but she’s brought them back to a fuller, more natural shape. You won’t be disappointed!

Pamela is very knowledgeable about hair textures and her long history of hair styling speaks through her work. She nailed down the details of the haircut I wanted without even looking at the picture which was super impressive. She gave me the exact hairstyle that I was looking for. She’s the best!

Ashley was very knowledgeable, experienced and professional. She did an amazing job shaping and tinting my brows! She gave me confidence and showed me that there is still hope for my brows after years over over-plucking I would highly recommend her services to anyone and will be back again. …

recently got chin and lip filler by Dr. Astrid at Butter and I couldn’t be happier with my results! I’ve been getting Botox for years but I’ve been very hesitant to try filler UNTIL NOW. Dr. Astrid’s knowledge and background in woman’s health made the appointment/procedure very comfortable!

I started seeing Desiree for my eyebrows and she does an amazing job making sure that they are exactly what I want. My brows have the shape and colour that I could not be happier with the outcome and amazing service! If you're looking for someone, Desiree is fantastic, highly recommend!

Miranda is amazing! She is so meticulous and I always leave with perfect nails! She is friendly, professional and very detail oriented. The salon is gorgeous and very clean. Highly recommend Butter and if you want show stopping nails and a lovely conversation - Miranda is your gal!

I love Butter! The environment is clean, comfortable, and calming. Gaby does a fantastic job every single time—it’s always a pleasure to see her. She has a great sense of intuition and I trust her to provide me with gorgeous nails that make me smile every time I look at them!

Sara is AMAZING. Took time to get to know what my goals and preferences are. Every bit of the appointment was tailored to my needs and she helped me through each of my questions (there were many). My hair feels and and looks gorgeous. Very much look forward to my next visit.

Karina always nails it with my hair and is super friendly! I would recommend Karina to anyone looking for someone who makes you feel comfortable and beautiful in her chair. I’ve been seeing her for 2 years and will never go anywhere else. I’ve found my person!

Ashley provides amazing eye brow shape and tint service! The best quality and care, so thorough and is very attentive to what you are looking for with results. Thank you very much Ashley for the amazing treatments every time I see you! The best in the city!!!

Ashley is amazing. Every time I get my eyebrows done I get told how great they look! I am always confident when I send someone to see her they will be beyond pleased with the results. You can trust Ashley to get your brows exactly where you want them to be!

I have regularly been getting manicures, pedicures, and brow services from Desiree for 3+ years. She’s the best!! She is professional, incredibly personable, and I am always happy with the quality of my treatments. I always look forward to our appointments.

I had my lips done by Dr Astrid last month and I am beyond happy not only with the results but the entire experience. She really took the time to really understand exactly what I was looking for! I’ve never felt more confident, thank you Dr Astrid …

Dr. Astrid is amazing. Talented, knowledgeable and takes a less is more approach. She is professional and personable, informative and gentle. I completely endorse the work that she does and I look forward to my next visit with her. Thank you Dr. Astrid!

I’ve been seeing Ashley M for a few months now and she’s absolutely amazing!! Knows exactly what’s she doing, a master of the brows and beyond the friendliest! Always look forward to my appointments and always walk away happy (and looking great!)

Go see Anna at Butter Beauty in Bankers Hall. She takes amazing care of my nails (and I have thin cuticles, so it’s not an easy task). I see her for my manicures and pedicures because she is so gentle, meticulous, and friendly. Highly recommend!!

I have been seeing Brie for over 2 years and I would not trust anyone else with my services!! She is an artist, takes such care to detail and gives a brilliant massage. The space is welcoming and beautiful. Natalia & Maia are so warm and caring.

This is my place to get nails down. I always have Claire as my technician. She is friendly and super sweet. She is so gentle and asks for my opinion about shape and all that. I would recommend her 100%. Place was very nice and well put as well!

Miranda was so amazing!! I came in for a lash lift and tint and I absolutely love how my lashes look. Miranda was so lovely, incredibly friendly, and she talked me through the entire process. I will definitely be going back to see her again!

Ashley is a magician! After seeing her, my brows are always flawless and need minimal work to look perfect every morning. Her lash lift and tint has completely replaced any tool to curl my lashes. They now always look full, dark and curled.

Sara is wonderful! I've been going to see her for years because she is an amazing stylist. She's knowledgeable, professional, and great to spend hours with. As a faithful client, I can say that she always gives me my new favorite hair.

5 Stars for the Service and Skill of the staff. I got my eyebrows waxed here. But 0 stars for the $$$ charged for this basic service. $47 for a basic eyebrow wax is definitely the most expensive eyebrow cleanup I have heard of!

SHALEENA was absolutely amazing. She greeted me with a warm and welcoming smile. I really appreciate her, guiding me through the entire process as she was doing my eyebrows I will definitely come back and see her again. -Cassie

Everyone who works at Butter Beauty Parlour is excellent and Anna is no exception. She is very talented at nails, nail art, is knowledgeable about nail care and has a good eye for details. She also has a lovely personality.

I always feel very welcome and comfortable at Butter. Dr. Astrid has been amazing - so friendly, professional, and the results have been amazing. I fully trust and recommend Butter to anyone. Thank you for being amazing!!

Miranda has done my nails a few times now and she always does an amazing job! I told her my vision and she executed them perfectly. I have gone to many many nail salons in the past and the quality at Butter is unmatched!

I get my nails done with Miranda every couple of weeks and they are perfect every time. Butter has a great atmosphere, everyone is friendly and kind, and the services are wonderful. 10/10 I’ll never go anywhere else!

The girls at Bankers Hall are all great! You are in especially good hands with Miranda, Sally and Brie. I’m very picky with my pedicures and manicures and I wouldn’t hesitate to recommend any of these lovely girls!

I've come in many times to get services done by Desiree and she is amazing! So fun and easy to talk with and my nails and brows always look beautiful after a visit! I highly recommend her services to anybody …

Dr. Astrid is incredibly friendly and professional. She’s knowledgeable and takes the time to make you feel comfortable. I followed her from her previous location for exactly these reasons! Highly recommend her!

Sara does a fabulous job. My hair looks amazing. She did exactly what I asked for and also gave great recommendations. She is fun to visit with during the appointment. The salon ambiance is also very enjoyable.

Desiree always greets me with a huge warm smile and is so sweet. She makes my eyebrows look absolutely perfect! She waxes and shades and highlights to give me the best possible look. Love the service here!! ❤️

Desiree is terrific - very detailed, patient, experienced and super professional aesthetician, and great fun to talk to. The salon is elegant and the entire experience is always top notch. Highly recommend!

Ashley has been so awesome with my brows! She always knows what's needed, her attention to detail is unreal and she's just an all-round wonderful human! Always look forward to my visits ☺️ Thanks Ashley!

Claire is very personable and has a bubbly personality! She was a pleasure to have for my first experience at Butter and I look forward to seeing her for future visits for my mani/pedicure needs! :)

Always a great experience at both Bankers Hall and Mission locations. I usually see Claire and she is kind, professional and has great attention to detail. Best place in Calgary for nail services!

Alycia is a very talented hairstylist that does great work and I always enjoy my appointments with her. Thank you for being the great stylist that you are and for helping me look my best! Marlene

I have nothing but great things to say about Butter. Their services are always super professional, clean, and on time. Would highly recommend going to Miranda for your next manicure or facial :)

Sara is the best stylist around. She has been cutting my hair for several years now and always has great suggestions, including a recent colouring for grey blending. I highly recommend a visit!

Desiree has done my nails a few times now and I’ve been very happy. I have a few quite specific things that I like and don’t like and she’s been great about accommodating me. Highly recommend!

Must see Dr. Astrid ! Not only is she so knowledgeable about everything she does but she is the most kind sincere human being. She’s a must see if you need any sort of medical aesthetics !

Love Butter! I always have an excellent experience whenever I am there. Most recently I brought my daughters for a mani Pedi with me and they were treated so well! Thanks Butter!!!

Wonderful experience with Karleen. She took the time to understand what I was hoping to achieve and then totally nailed it. So many compliments and I feel amazing. Thank you ☺️

Desiree is amazing! She's very professional and friendly. Every service I have booked with her has been very well done. All staff at the salon is very friendly and welcoming.

Did my waxing with Miranda and loved it. She's a great professional who knows what she's doing. I followed her instructions after our appointment and my skin felt like silk .

Every member of Butter’s staff is stellar and attentive to detail, I always leave happy. I don’t trust any other nail salon the same way! Claire was especially great today :)

I had a wonderful experience at the Butter Beauty Parlour Bankers Hall location today. Anna is exceptionally skilled and gentle. I highly recommend her, she is fantastic!

One of the best salons in the area. I always do my nails with Claire. She is amazing , professional and makes sure that her clients are happy. Wonderful customer service.

I just came in to do my eyebrows with Shealeena and they have never looked better! I loved the end result and she was so amazing and sweet. Can’t wait to come back …

Ashley is my go to girl for my brows! I have been seeing her religiously for 5 years and she has done miracles! I would not trust anyone else ! She's seriously the best.

Dr Astrid was very knowledgeable and professional. This was my first time seeing her for a treatment and I was really impressed. I will be going back to see her again.

LOVED my polygel manicure and pedicure from Brie! She’s so gentle - considerate and detailed that I can’t go to anyone else for my services! So thankful I met her <3

Brie always does the most amazing job on my polygel nails! She always shapes them perfectly and is AMAZING at nail art. She’s do detailed oriented. Highly recommend!

Gaby did a beautiful job on my nails, she picked the perfect shade of pink. She is a lovely personable person and I felt like I was having coffee with a girlfriend!

We had a pleasant experience in our first visit on Saturday. My daughter and I both enjoyed the manicure that Desiree and Miranda provided. We will visit again.

Enjoyed being pampered by Butter Beauty and their wonderful staff. Such a beautiful salon easily accessible by all you hard workers downtown. Go #treatyourself

Miranda was so amazing! She did such a great job with my nails, and had awesome colour recommendations. I would absolutely love to go back and see her again!

Shaleena was incredible and so fun to chat with during my services. I will definitely be going back 10/10 recommend her for any of your lash of nail needs!

Got my brows tinted by Desiree. She's does a great job, is easy to chat with and always professional. I keep going back cause the service is excellent.

My experience with my gel polish pedicure with Gaby was excellent! She is super friendly, very professional and very fast. I would highly recommend!

Ashley is the best brow professional in the city. She is also a complete joy to be around. Professional, kind, funny and talented. Highly recommend.

Karleen was wonderful! She asked in detail on what I wanted done and made sure I was happy with the length. Thank you Karleen! - Mallory Lopez

Gaby was the best! She was so sweet and took such good care of my man feet! They will be looking and feeling great by the pool in Vegas!

Emily is so sweet and was so easy to talk to. She did a beautiful job with my hair as well and talked me through everything …

Miranda does an exceptional job every time i go see her! Shes super nice and accommodating and its always a pleasure seeing her!

Love Pamela! Aside from being a genuine person, she is great with my hair. Makes going downtown worth it for me for sure!

pamela was super sweet and gave me so many helpful tips about my hair + gave me the perfect haircut i wanted:) amazing!

Always a pleasure to see Miranda. Highly professional and gave tips on good pedi care. Will be back soon!

Desiree does amazing brows. She is also a lovely person and is so nice to chat with. 100% recommend.

Had my nails done with Claire today! As usual she did an amazing job. So happy with her work!!

Karleen was excellent! She have me a great hair cut. Will definitely go back to see her again.

Anna is so pleasant and professional to deal with! Great nails and great customer service!

Had the best manicure by Claire. She always does a great job and takes care to detail.

Loveeeee Dr Astrid! She did such a good job on my Botox …