This place deserves no stars. When you call, there’s an extremely rude lady who thinks she runs the world with the way she speaks to you. How you treat your customers is how you’ll drive traffic towards your place. I called her a day before and she was rude to me there first, that was my initial impression of her. My mom walked in before me because I was looking for parking, she had the audacity to tell my mom that “I told your daughter yesterday over the phone, etc”, then when I walk in, i told her i was already spoken to extremely rudely on the phone and she proceeded to say that she doesn’t work in the Queens location, that it wasn’t her speaking that way and that she’s always in the city. Please spare the trash talk for someone else and learn not to lie. I bought the massage and facial package for both me and my mom. It was a gift for my mom but i joined her so she’d have company. This was supposed to be a good mother-daughter date, which ended up being nothing more than just going through the experience because we paid for it. They charge you gratuity as per their wishes, not what you’d want to give - I wouldn’t be surprised if they pocketed the gratuity for themselves. I paid double for taxes/gratuity than the actual services package itself. I would never recommend this place to anyone, save your time and money. How you treat your customers says a lot about yourself. If I hadn’t pre-paid for the service, I would have literally left from the way we were treated. I get massages and facials often, I have never been treated this way anywhere else, this was just unacceptable.

I love Cloud 9 Spa. This is my favorite spa on Long Island. I was there on Wednesday, May 23rd for a facial, eyebrow waxing and massage. And WOW, my face glowed, my eyebrows look amazing. Both the facial and massage were top notch. Maya did my facial. Lilly did my massage. Both were friendly, courtesy and very knowledgeable. From the moment you walk you until the moment you leave you feel like family. All the staff are so nice and friendly. It's a warm atmosphere. I highly, highly recommend this spa. I have been going to Cloud 9 Spa for 7 years. They don't disappoint.

Such a wonderful place with super helpful employees. I got a gift card for here and the staff helped me get the most for my money while getting such great services. I received a facial, and it was absolutely incredible. The woman Tanya. who did mine, was super attentive and really worked with me to get the most out of the experience. My skin felt great after and super hydrated. I also had a massage here and Eli really helped with my problem areas and really listened to what I wanted focused on and pressure. Highly recommend and will be absolutely going back.

From the moment I walked into Cloud 9 Spa, I was starting to feel at ease. The aromatherapy smell was relaxing and the staff was welcoming. I was offered a drink and sent to an even more relaxing area to await my appoint for a facial. Maya preformed my facial. She was on time and super professional. She assessed my needs and we both agreed as to how to proceed. The face massages that accompanied the facial were devine. I left feeling clean, refreshed and eager to come again. Great experience!

I've been to a bunch of licensed therapists in my time, but they all eventually just follow a timed-routine and I feel like certain areas don't get the necessary focus they deserve. This was not the case with Tanya. SHe knew how much time to spend on each area and did a marvelous job. Not only that, but she decided to work on me for a few extra minutes because she knew I needed the work. Very professional, extremely nice and great hands! I will see you again!

So Google has this place in the wrong part of Queens Blvd It’s at 98-76 Queens Blvd, Queens, NY 11374 This spa is the same owner as the American Beauty and Health Spa in Rego Park and 64 Road 97-25 64th Ave #2-G, New York NY, Both places are Rip off joints The staff looks for money first instead of worry about making customers happy so they return , they don’t care It a rip off joint save your money Don’t bother to go Bad experience at both places stay away

The Cloud 9 Spa on Queens Blvd Rego Park is an absolute delight! The staff is welcoming and professional; the atmosphere relaxed and pleasant; the treatment rooms warm and welcoming and super comfortable with padded heated tables, wonderful scents and talented staff who are very attentive and concerned with your comfort. Never have I had other than a wonderful experience there whether for a massage or facial. Highly recommend this place!

Really nice massage. The place is well maintained and very clean. The desk staff is always friendly and accommodating but never pushing you to purchase extra or unnecessary services. The therapist are very thorough and offer a wide range of massage styles and services including facials and stretching. I've had really great sessions here with Tanya and Maya. I'd highly recommend a visit with them if you like a good deep tissue massage.

I booked a series of laser facial treatments at this spa after moving to the area recently. The spa facilities are really nice and inviting, soft lighting and the staff is warm, welcoming and very friendly. After a session, you are treated like family. I got my wife to start coming and we have gotten to be regulars. I can’t say enough nice things about this spa, and they always have great ideas and the latest equipment and knowledge!

This was such a great experience. My husband and I did a couples session and from the minute we walked in the door, we were pampered. The massage therapists are very skillful and put us both in a relaxing mood. The massages were fantastic and much needed. The pedicure and manicure therapist did an excellent job and made you feel like you were at home. This experience couldn't have gone any better.