El día 11/02/22 me acerque a preguntar por el resurtido de mi medicina me dijeron que no tenia y que consultará con mi médico, voy con el medico y me dicen que indicó una dosis para 90 días que ya no podía resurtirme más porque debía tener medicina aún, el último frasco aparece con la cantidad de 30 unidades de quien es el error entonces? Tengo úlceras a nivel del esófago y el estomago se termino mi medicamento y no puedo dejar de tomarlo Pantoprazol 40mg no domino el idioma inglés la señora que me atendió no pudo comprender cual era el punto de mi reclamo, el manager o encargado coloco 5 píldoras en mi frasco y me dijo que tenia que ir con doctor por una nueva prescripción, vergonzoso no es el trato que merece el cliente no estoy mendigando el medicamento, mi aseguranza paga una parte y yo pago la otra no es un medicamento adictivo, es una completa desgracia definitivamente no volverá a pedir la entrega de mis medicinas en este establecimiento. Pesima atencion.

Rebecca needs to learn better customer service skills. She needs to know how to talk to customers plus respect her elders. She has terrible manurissam and a smart mouth on her to say the least...I called this morning to let the pharmacist know I would be there at 11am to pick up my prescription and I walked in at 11:28am and my prescription was not ready, I explained to Rebecca what I just went over and she had the audacity to say to me we have other people before you. Well Missy CVS has known about my prescription since Friday and I had enough courtesy to call and was on hold this morning for almost an hour before someone answered my phone call. Not to mention I don't have time to be on hold or stand around waiting for my prescription. Then she wanted to lie about they opened at 10am I said no y'all open at 9am...SMH I will get getting my prescription transferred to a different pharmacy!!!

LAZY STAFF!!! Cashier, older lady! Needs to loose the attitude! Shes old! Needs to retire! Came in here to get correct photo sizes I printed at a different cvs location. Was told at the location I printed them that if they weren’t the correct size for my frames I can go to any other location print them up and just pay the difference. Get here and was told by the manager “No we don’t do that.” Called the location I originally printed them at and was told they could and they were just being lazy. Save yourself the frustration of going to this location and drive out to any of the uptown location!! My fault for not reading the reviews before going, most were terrible reviews! HORRIBLE CUSTOMER SERVICE!!! Will never step foot at this location again!!!

This store is a hit or miss. Lately I've been going in and realize how god awful the customer service is. Especially from one Darlene. She is never willing to help. She always has an excuse for why she's not willing to help you with anything. If your a cashier and I ask you the price of a product, don't send me back to go find coupons and the try to figure out the price. You're the cashier. Your job is to price the stuff I bring to the counter. Then again being old and lazy might have something to do with it. This is my second encounter with her where she thinks it is not her job to know and inform customers accordingly. Even the pharmacy staff is unfriendly. I hate that there isn't a Walgreens nearby.

Go somewhere else for your pharmacy needs. The incompetency of the pharmacist is unbearable. I had a prescription ready for pick up yesterday that was confirmed via text and by phone call and yet I get to the pick and not only is a “pre Auth required” - not really because we use good RX and not insurance but come to find out the prescription HAS NOT BEEN FILLED. I am one to be super understanding and I honestly usually feel bad for all pharmacy’s because they are always understaffed but this is negligence of one’s medication and straight up dumb. Get it together or get another job. Very unfortunate and unfair of my time. Please do yourself a favor and go elsewhere for your pharmacy needs

Lazy people!! Went here to get a prescription which cost me over $100 I gave them my insurance card and they tell me I can’t use it! Long story short I ended up paying for my prescription out of pocket cause I believed them when they told me my insurance wouldn’t cover it! I had my next. Prescription which was the same exact thing transferred to another CVS in the area they ran my insurance card with no problem and ended up paying only a few dollars out-of-pocket thanks a lot Guys at this location you guys cost me over $100 just because you guys were lazy and didn’t want to run insurance what wonderful customer service you’re providing Giving you one star that you don’t even deserve!

On Monday November 28th, 2022, at 9:51pm I walked up to this CVS and an employee told me they were closed through closed doors. Which is nuts because it's 9:51, they close at 10, and another family had just walked out the door as I walked up. I said through the doors, "My wife is sick and needs medicine - I know exactly where it is (pointed to the aisle in the back), it will only take me 2 minutes" and him and his manager both shrugged their shoulders and said they were closed. Why are you closing your doors 9 minutes early and rejecting sales from someone who's a regular customer? I'll be going down the street to Walgreens from now on and I'll be moving my prescriptions there too.

I have to say I know when a store is ready to close everyone wants to go home! However the pharmacist tonight on 7.1.2021 at 9 PM was very rude and said they were closed which is understandable! So he could not sell Claritin D which we needed, so when proceeding to ask for help and advice on what other meds could help that we would be a me to purchase so we could sleep tonight he would not assist nor help! I guess there is a CVS protocol that states they can not sell meds after 9 PM! I guess we should go to our doctor or a Walgreens if we're needing any helpful friendly advice!

All I wanted to do was print pictures. The machines...not on. When you ask about them, you are first ignored, then answered "I don't know. I just got here..." When you finally get assistance from someone they have NO IDEA what they are doing. I ask about a coupon..."oh you should should call them. (who is THEM is that YOU???") They had not one good solution for any of my problems. After 30 minutes of going at it alone, I figured it out ON MY OWN using an app:/ I would think mature professionals such as these would have a beer idea of customer service.

Worse ppl ever. I've never gone there before but it was the closest store to me. I wanted to return an item and I had a receipt. They questioned everything and said they couldn't scan it. I felt like a criminal there and chose to return it to the store I bought it from. And even after I purchased a drink there...the cashier chided me again..asking if I wanted the receipt in case I wanted to return it. Obviously ..what would be the point...they don't honor receipts anyway. How are these ppl even in business. Rudest ppl ever. Never going there ever!!!

The CVS Pharmacy located at 9390 Forest Ln., Dallas, TX is extremely dirty, nasty, and disorganized. I saw a rat run across the floor while I was shopping!!!! I also saw roaches while shopping. The exterminator was actively spraying bug spray around the store while I was shopping. The cashiers never open the store at 8:00AM. It is one of the most poorly ran stores I have ever seen in my live. It is a 0 out of 10!!!!! The pharmacy in the back of the store is not open at 8:00 AM to pick up prescriptions. Please give store a deep clean!!! It smells.

PHOTO CENTER: Requested a same-day print and the order was confirmed online to be picked up the next day at 10am. I called the next day at 1pm and they informed me their machine was down. When I asked the employee what to do she hung up. I thought it might have been a mistake so I called back, as soon as she heard my voice again she placed me on a hold without telling me and a few minutes later she hung up again. Not only am I upset that my order was confirmed at a location where printing was not working but on top of it the employee was rude!

The cashier at the CVS on Forest Lane and Abrams Road carried on an entire personal conversation planning a vacation with another employee while an unnecessary line of people waited. She did not greet or even acknowledge any of the patrons other than giving the total cost of each purchase. What should have been a 5 minute visit took 15 minutes because there was not only a lack of a sense of urgency but also a complete lack of customer service. The security box that contained the item we came to buy was friendlier than the human employees.

I was sent here by my master (Mr. Aycock) to pick up his multiple prescriptions for a variety of severe illnesses (many of which are mental). They were successful at giving me the wrong prescriptions, and charging me the wrong price, and placing them into my wrong hand. This angered my master, and the punishment was unspeakably brutal. After I was released from hospital approximately 1 Earth year later, I was again dispatched to inquire about the medications. The same errors were repeated. Zero stars out of 100!

I have has to make several trips because they can't get anything right. I made a total of 4 trips to get things and the last time they game me the wrong lancettes for my meter...and they won't take them back....i kept having to call my doctor and finally she just said to go to her office and she will match up my machine with the strips and lancettes....and they are rude....they ignore you when you walk up to them and don't even look you in the eye...get your meds somewhere else.

Since when is 9:45 actually 10:00 p.m.? Obviously they can't tell time. I rushed to get up to the store and have enough time to go in and grab what I needed before they close and they were already closed when I got there at 8:45. I asked the lady that came to the door to let somebody out if I can run in real quick and she said no they were closed I said no it's not 10:00 so we're close and shut the door on my face. If I could give a zero I would.

The store was ok but the CASHIERS WERE RUDE! I HATED that we got kicked out cause they said you can't keep bags here and afterwards me and my mom went outside and all the coupons went away pushed away because of the air!! It's their fault this happened! And I went to go catch them they were gone I was crying I told my mom it was my fault she said it wasn't and it was the FREAKING RUDE CASHIERS! Please make them nicer!!

7:53pm... Male that works this shift acted like I didn't exist while talking to Alleged ex employee about where shes working...even after I said hello and had a question. After this woman left, he ignored the self checkout and played on his phone.....at least do the bare minimum. Not like folks are giving attitude. If you can dress for the Christmas Holiday then you can give a drop of effort for Customer service.

My review is for Sentayehu (MIMI) with a busy store with people at the passport photo, self checkout, counter and people asking questions she handled us all with grace and no frustration. I even asked if she was working alone because she was so busy. I just wanted to send a little praise and appreciation her way for a great job she was doing. CVS you have a GREAT EMPLOYEE show her some love ❤️

Terrible! I went to the pharmacy drive thru where I was advised it would be a 20 minute wait. ...no big deal, so I parked and went in so I didn't hold up the people behind me. 30-35 minutes later while sitting in the waiting area I asked an appropriate wait time. I was I formed 40-45 minutes. I left and came back through the drive thru about an hour later. Where I still had to wait 15 minutes.

I usually HATE having to come to this pharmacy because the staff is rude. Buuuuttt thank god they finally got an employee who cares and is kind and SUPER helpfull named Jameel. Its because of him and only him that i would recommend my friends and family to go. Thank you Jameel for providing the BEST customer service ive had in a very long time!!! He seriously deserves and awardbor a raise.

A complete nightmare, lazy female cashier, very disrespectful. I seriously can't understand how they can hire somebody like that. She literally throw my change in the counter, I just didn't answer back or anything because there was a line and she was older. Instead of working with that attitude, she should called in sick or something... we need nicer people.

They closed their pharmacy shutters before 8 PM. I HAD TO GO RIGHT FROM WORK FOR MY MEDS and their shutters were closed at 7:55PM. SAY YOU CLOSE AT 755 not 8. Not sure why the management doesn’t abide by their hours of operation. Anyways, now I have to wait for my meds and when I don’t have my meds I may not be nicer the next time I come there. Just saying.

The pharmacy staff is courteous and helpful. I never have to wait long when they order my three month supplies of medications. I am happy with the service because it is much more reliable and dependable then the mail order service I was using and I can always talk to the pharmacist on duty if I have any questions.

It seems like CVS in general has just gone to complete garbage.....this is the 3rd CVS I've been to recently that is just TRASHED.....the floors are dirty ...the shelves are not stocked....the employees both in front of store & pharmacy couldn't care less about customer service and they are EXTREMELY rude .

Going to pharmacist I experienced being mocked for my gender identity. An Indian younger woman working the counter repeatedly called me maim and sir continually back and forth while laughing that she was confused. And keep going even after I clarified my gender. The store also smells really bad like urine

This is pharmacy is the worst then any CVS. They are very rude. They said couple of time to me that go to other pharmacy if you need medicine quickly. They even said They cannot get prescribed vitamins after a week. Worker on this pharmacy simply don’t care. I wish I can give them -10 as rating.

Do not come here this location can have 3 or 4 ppl staffed in and they will find everything else to do than assist a customer. Its ridiculous theirs 3 ppl in line 4 people behind the counter and their all trying NOT to come towards the counter. DO NOT I REPEAT DO NOT GO HERE FOR ANYTHING!

TERRIBLE SERVICE. PHARMACY STUFF WOULD HANG UP THE PHONE ON YOU. VERY RUDE CUSTOMER SERVICE. IT FEELS THEY PAY YOU OR YOU BUY MEDICATION FOR FREE. AVOID GOING THERE.. THIRD WORLD COUNTRY PHARMACY STYLE. MANAGEMENT WOULD CARE LESS ABOUT YOU AND YOUR REVIEW. THAT IS HOW MISERABLE THEY ARE!

I have been on hold for over 20 minutes and have yet to speak with anyone in the pharmacy. It is criminal that CVS caremark Insurance can force people to go to CVS for their prescriptions with this level of customer care. I suggest a local mom and pop pharmacy for your needs.

Terrible place, always understaffed. I was trying to get a morning after pill and waited in a long line for pharmacy just for them to tell me they don’t Cary it at the pharmacy!!! Like what??? Where else would they carry it? Had to wait in another big lib who front to get it

Piece of garbage cvs. Shut it down and build something worthwhile in its spot. Scheduled a covid test and waited all morning just to get there and be told nobody is there to do testing. Incredibly problematic. Shut this one down, it’s an ugly unorganized mess inside anyhow.

This pharmacy is an example of corporate greed. They are always under staffed and I feel sorry for the employees that are worked like farm animals. This is the worst pharmacy company I have ever experienced. I’m going to move as many scripts to Walgreens.

Dont ever come to this pharmacy they never know what they are doing in there and they never have the medicine you need always send you to another store not to mention how rude and disrespectful they are as well as unprofessional and lets not forget ghetto

Checked to see what time they close and it said 10pm. Drove up there around 8 and walked up too the door just to see they were closed. No reason for it really just a note saying register was down yet all the lights were still on inside the building.

The black lady work at front cash register name Linda is racist against all race but her ow never smile talk with customers or say thanks to them.I hope cvs fire her as soon as possible or they won't be in business there for long period of time.

The store itself is ok. The cashiers are rude. The management is not much better. The pharmacy is always put of stock on my medicines so I've chosen another pharmacy because of it. I don't need the headache everytime I need my prescriptions,

This review is for the front store not for the pharmacy. The front store employees are unfriendly. Every time I go to this store I feel unwelcome. On the contrary the pharmacy staff are nice. I decided to go to another CVS to buy groceries.

This place is terrible. There is never paper in the coupon kiosk and when you ask why cashiers have no explanation. They are rude and act as if you are imposing. I'm also moving my prescriptions because they are slow and always short staff.

I know what others have said but I have had good experiences here. Sometimes they can be busy and thus it can take a little while but the staff has always been friendly and helpful and they have my perscriptions for the cheapest price.

The pharmacy is awful don't try to call you will be on hold for over 15mins the customer service is awful in the entire store the store manager can see a line and won't help get the lines down don't waste your time go to Walgreens

If I could give this pharmacy a zero I would. They have the worst customer service in the world. They act like they know what they are doing and don't. They can't spell people name right or anything. They need better help there.

Poor customer service, lines are always long, employees move slow and will let you sit a window minutes before acknowledging you. I hate coming 2 this cvs but it is the only one by my house. Sad store ZERO is really my score

My neighborhood CVS employees seem a little weird. Not use to being followed around the store. The employees don't even greet you. I start taking my prescriptions and other necessities thats need to there competitor.

- una estrella debería de ser . la tienda está muy bien , pero la farmacia adentro o del drive -thru es pésima!!! Se tardan demasiado y la mayoria que trabaja ahi son bien rudas con los clientes.0 estrellas.

Never really have stocked shelves I don’t care when I come or what time I come it’s always empty and it’s not very clean in this CVS but the cashiers are nice and friendly they do greet Me with a smile.

Linda is awful. She does not know the meaning of customer service. She's only friendly with you if you're Black. She treats everybody else like an annoyance. Why she still has a job there is beyond me.

En la farmacia es carísimo !! Me recetaron unas gotas para los ojos x que traía alergia y que me van diciendo que costaban $300.00 Nomas compre un spray. Que porcierto me costo $60.00 …

They have a great way with their customers! And Omar is amazing with his communication with the customers! I love how understanding and patient he was. Let’s not forget Janice just amazing!

The lady was very sweet,nice and patient. Took care of me in a good manner of time. The register was kind of slow just waking up but she actually made my morning while waiting . …

This cashier Linda was amazing. I was stopping by after leaving the ER and she went out of her way to assist me. So sweet and friendly, something I needed as I was in a lot of pain!

Pharmacy STAYS backed up... you’re informed when your meds are ready as when you show up it’s another 30 min, and they look at your like its YOUR fault! Terrible customer service

They call you 10 times that your prescription is ready!!!! But when you coming to pharmacy it is not ready and you have to come back again or vesting your time there..........

Went in at 11:00am to get vaccination. Filled out paperwork, paid and waited minutes for pharmacist. Very polite people. Clean, well stocked store.Will return.

Just got hung up on. The lady seemed annoyed I had a question about my medicine being in stock.... already waited 10 minutes to even talk to a person.

Pharmacy staff rude, always claims the system is down. Never has medication ready when i come to pick even tho i have the notifications.

Very useless pharmacy. They routinely lose customer prescription. And when you request a transfer to another pharmacy, they stonewall.

This was a dirty, unwelcoming establishment from the first. Then the registers began to fail and the excuses flow. Dirty, dirty place.

The pharmacy might be the worst pharmacy in the area Zero customer service and keeps me waiting more than 3 hours while I was in pain

African American associate working July 28,2019 touched me inappropriately for no reason. And customer did nothing about this issue.

Don't recommend COVID testing... been waiting for results since June 25th... and customer service line cannot help me. …

Never had good experience here neither in the pharmacy nor store, order always late, poor customer service and no respect.

They have alot of what you may need and staff is fine but prices are a turn off. They got a redbox outside though :)

I forgot to take pictures. The mens restroom was nasty and no hand soap. But the older gentlemen up front was nice.

Best cvs ive been to. Customer service by Oscar in pharmacy was phenomenal extremely professional and attentive.

how the whole store don’t any shopping carts? cant’t even shop gotta hold everything in your hand. ridiculous.

ZERO ZERO STARS PHARMACY IS RUDE & UNPROFESSIONAL AVOID THIS STORE AT ALL NEEDS DONT GIVE THEM YOUR MONEY!!

These toxic cashier's need to stop with their bitter attitude for no reason at these establishment.

Good place and wonderful service The staff is very understanding and always welcomes to come

Worst pharmacy ever….I will never recommend this place…if I could give 0 stars I would

The Ethiopian long hair lady and man pharmacist they are so rud . They should fire !!!

Se tardan demasiado para dar los medicamentos, pésima atención que dan en la farmacia.

Pretty friendly workers. Fast service and a well stocked store. Enjoyed the visit.

The lady maybe she is incharge of this location, is route and disrespectful.

Lady D is always nice and cheerful, making it an awesome place to stop into.

Very Unprofessional people in Pharmacy.....HIGHLY NOT RECOMMENDED!!!!!!!!!

Consistently the dirtiest and messiest CVS I've been to over the years.

The pharmacie people were kind and helpful thank you my visit was good

I hate the Black woman there! She is rude and not friendly at all.

They are not formaciest. Do not go for medication. Go walmart.

the pharmacy is a joke. takes a half a day to refill a script.

Called and they hung up on me. Very rude. Unprofessional.

My usual CVS. They have definitely cleaned up the place

Closes sooner than 10pm doors were locked at 9:55

So nice people working there and very friendly.

Cashier (Linda) was very friendly and helpful.

Horrible customer service at the front counter

Bad service and the pharmacy staff very rude

The store was closed when i arrived at 8:15

the pharmacist was very kind and helpful!

The most filthy cvs I have ever seen!!!!

Super friendly staff and very helpful

Great parking and quick in and out

This place smelled like bootyhole

You can get anything but too slow

The cashier was very very nice !

This is the worst pharmacy ever!

Public restroom is pretty gnarly

They don't follow company hours

Awesome staff in the Pharmacy