Terrible service from one of the estate agents. Dare I say racism I sent the agent a message on Friday (26.05.23) to view a rental in Linden. We made an appointment for Saturday (27.05.23) at 10:30am. On the morning of, she sent a message to confirm the booking to which I did. I drove from Centurion to Linden to view at said time. During the viewing, she asked if I'd like the application form, to which I replied yes because I thought I had found the right place finally after searching for weeks. She sent me the application at 11:12 via email. I asked a question regarding the application at 11:48 to which she replied at 12:24 that the unit was taken the day before. She said a tenant came and viewed that particular unit, signed the application and the lease all in one day. I was taken aback by the sudden change and figured this was because I was a black applicant. In response to that, I called her out on the unprofessionalism. How do you arrange for a viewing on a unit that had already been taken the day before?? To which she replied that the new tenant came yesterday and signed everything. I took upon myself to ask one of my white friends to message the agent with the same description as myself, that she was a female doctor moving to work at a hospital near Wits and that she asks for the same unit. My friend sent the agent a message at 12:47 as I had asked, the agent responded to her at 13:51 that the unit was indeed available!!!!! My friend continued talking to her to arrange a viewing and this agent was very responsive and set an appointment with my friend to view the unit on Monday (29.05.2023). I sent the agent a message to let he know that I was aware about the fact that she had arranged a viewing with my white friend after telling me that the unit was not available anymore. My friend then dropped the bomb that she only messaged because I told her to and that she was not interested in the viewing. The agent called my FRIEND TO APOLOGISE and not me. It was only after my friend told her that the person she's meant to apologise to was me then she called to say she was sorry. Her explanation was that she thought I was talking about a unit in Parktown, which I had never viewed nor contacted her about. She however, said I could apply still. I was intrigued and wanted to see how this entire debacle would end. I indeed submitted all my documents by Monday. She reported that I still had some missing documents which I tried to have submitted by Tuesday before noon. She has been giving me the runaround. She does not follow up, when I called her yesterday she did not pick up my calls. I called the office and they said she was out. She eventually sent me a text saying that all the documents are with the owner and he needs to decide between myself and another applicant. She says that she had been trying to call him all day but to no avail. It is now 18:56 on Thursday 01.6.23 and she apparently still can't get hold of him. I am beyond shocked that this is the treatment that black South Africans are receiving in 2023. Blatant racism! I would suggest the company advises their agents to rather not respond to black people when we ask for viewings instead of letting us waste our energy, time and money in spaces that we are not welcome in. I am beyond disappointed and disheartened this treatment. And yes, I have all the messages between myself and the agent and between her and my friend. Can be available for your perusal This morning (02/06/2023) at 08:06, Marissa Coetzee, the agent in question, called me to say that she still had not received contact from the owner. I told her that I do not want the unit at all anymore due to the emotional stress that had come with it. To which she asked that I should edit my review to say that the issue has now been resolved. APPALLING!!! While perusing the reviews for this company, I saw one from Kimara Griesel 2 years ago who was given the same silly excuse about the "wrong apartment". This is clearly a trend, a very disgusting one at that.

Clearly your senior management and legal team DID NOT do the necessary investigation, and NO, this matter was not closed two weeks ago as you state here in your response. Your rental agent, Kerry Lewis did NOT act correctly and properly in this matter and the fact that you have responded in this way, exposes your ignorance and your attempt to dismiss and invalidate my complaint. Kerry Lewis's mandate was to procure a tenant and not to manage the lease is correct, but Kerry, in a very unprofessional manner, chose to interfere on behalf of the tenant and without getting all the facts. This was not 'good service' at all as her email that she sent undermined my parents as landlords, to the point that the tenant felt justified, because of Kerry Lewis's ignorant 'advice' and threats, to breach her contract on many levels, leaving my parents to fix the mess. Just over a week ago, I managed to contact Dave Pride, who very kindly referred me to Berry Everitt, the CEO. I wish to give a sincere thank you to Berry Everitt and to Dave Pride for responding to my emails and for helping my parents to adjust the lease agreement going forward. Now THAT is absolutely brilliant service and while we will never use Kerry Lewis's services again, we will certainly keep Chas Everitt as our first choice when it comes to buying and/or selling our house. Berry Everitt and Dave Pride, I salute you for your humanity and your compassion and your integrity. So, yes, NOW this matter is closed, thanks to Berry Everitt's help. My elderly parents are leasing their cottage and secured a new tenant in July this year. Since moving in, their electricity bill has tripled. My parents were misled into believing that this tenant uses a minimal amount of electricity and so allowed electricity to be included in the rental provided that she used a reasonable amount of electricity. The rental agent, Kerry Lewis, did not include this in the contract but agreed to it verbally. She then sent my parents a disgusting email, threatening them. The tenant since moving in, has breached the contract on so many levels, yet your agent, without getting all the facts, sends my parents a threatening email. We would like to escalate this to Kerry Lewis's PRINCIPAL or supervisor please as she has been sent an email and has not responded. Please provide an email address of Dave Pride or someone in authority who will help my parents to deal with this stressful situation which was caused by your rental agent, Kerry Lewis.

Contacted them regarding a rental property set up and appointment and the lady couldn’t help me in that week so she scheduled me for the next week Monday we were set on renting the property and the Sunday before the viewing was told the property was taken I was clearly upset by this and expressed my disappointment only for The lady to contact me 30 minutes later saying she had made a mistake and was contacting me regarding the wrong property and our viewing was still on so I asked her if she is sure and she said yes we then and there started the application process and even before we met up with her the morning my paperwork was emailed in she didn’t look very interested in helping us as we walked into the house . She looked at us and told us that more than one application has been sent in already but it will come down to deposits and all that we walked around and I asked her if I can go ahead and offer the landlord more pm to rent the property to ensure our chances she shrugged and said you’re not the first to ask but sure maybe she said .we finished our viewing made a higher offer and hoped for the best I gave my uncle’s details as well to strengthen our chances and heard nothing for hours I asked if she received the document she only then confirmed she did I then asked how long until the credit check as I have the R14000 deposit in hand ready to go she then said sorry the landlord went with someone else and couldn’t give me a reason as to why we were declined this whole process felt done unprofessional and like she didn’t want to help us we even wrote a letter to the landlord and to me it feels like it was all for nothing like our application wasn’t even remotely considered. We really wanted the property so much so we would’ve paid more I hope the landlord is aware of this oversight. I will not recommend them what so ever they wasted my time as we stay far away. Disgusting really

Looking to rent a place, stay away from Chas Everitt in Randpark Ridge!! They (their agents, and I won't mention names) will sell you the world, support up until you move in. On your day of move-in, you will need to run around to get the keys from them. To find the place dirty, and not as agreed upon. Then the struggle starts, 1) to get the ingoing inspection done weeks after you moved in. 2)They would make hundreds of promises on the snag list, only to never fix anything. Their unprofessionalism goes on and on... Fast track 2 years down the line, you decide to move out in a pandemic whereby you need to survive(they won't help you in this regard, they only in it for the money). Hah, now they will catch you and milk you for every single penny you have. Remember the snag list, now it's your responsibility to fix all their issue at your own cost as per their so-called Rental Maintenance Co-ordinator, oh and you need to bent backward to fit in his schedule and if you don't trust me they will slam you with all kinds of penalties. Eventually, you move out, the day of move out you need to be out by 12 because their next victims need to move in the same day. Even if you have the whole day, the agent will tell you she got other plans and you need to move out. Disgusting service from the whole Chase Everitt team, if you thinking of renting or even buying from Chase Everitt just don't, stay away and save yourself money and endless days of issues!

Roz sold my home at 709 Eagle Trace Landing Eagle Canyon Golf Estate and found me a new one in Pebble beach drive. She is so professional. Her partner Zelda and her PA, Arlene, were always kind and empathetic. They didn't just sell my home. They built a relationship by always being respectful. I will trust them with my property requirements and refer all my friends to Chas Everitt. I am a happy client because I know how much effort they put in behind the scenes and how seriously this company leadership is about creating happiness in the hearts and minds of the clients they serve. Being the agent of choice is their vision, and they certainly will be my agents of choice again next time. Well done, team Chas for choosing your people carefully. It shines through in your values. I know that if ever there is a challenge and it is overlooked, and it is brought to the leadership's attention, it will be resolved. This real estate group is always making significant strides in their evolution to ensure they are most relevant to the consumers they serve.

I would like to compliment and thank Alishe Barrington for the great service that I have received from her in the past couple of weeks. Despite me asking a hundred of questions she remained professional at all times and her email responses are always timeous. Thank you Alishe for indulging me. Its people like you that build a great image of a company. Going the extra mile and remaining friendly on top of it is choice but a characteristic not always found. I really appreciate you and know that all future dealings can and will be in an exceptional manner. Warm regards Christelle Snyman

Charmain from chas everitt was EXCELLENT !She sold my last house in a week +my recent property quickly too despite covid.She is trustworthy,gives you feedback,exemplary in her attitude to sales +her job +always a pleasure to work with..its not the first interaction i have had with sales agents but this time i was impressed.

I’m really glad I chose Chas Everitt as my number 1 agency to work with!! It’s a whole team of friendly agents ready to share their knowledge with all new agents (as myself) entering the agency field!! Thank you Chas Everitt for making me feel at home from day one!!!

I highly recommend Chas Everitt. Sarah Kaminski is the most exceptional and professional agent and has been a dream to work with. Super efficient and always on the ball. Our transfer process was seamless and we were always kept updated every step of the way.

Vanessa Caroto she promised, she delivered, she made the process look so easy. Very sharp and professional. I highly recommend her. Kept me updated from day 1 until the house was officially registered. Chas Everitt you have the best agents. …

Booked an appointment with a Rental agent to view a specific unit at a specific time. Rental agent did not even bother to show up at viewing, drove an hour to get there just to hear that I will not be able to view the unit!

I have worked for and with many real estate agencies and Chas Everitt stands head-and-shoulders above the rest. It is an innovative and professionally run company. (Disclosure: I am a property consultant with Chas Everitt)

Well done to Nateli van der Merwe for the exceptional service we received from her on selling our property in Helderkruin Roodepoort. I can recommend her to any owner in Helderkruin who need to sell their property.

Talking about delighting your customer, Claire is on a league of her own . No matter how strange the request was , she was there to hold my hand as a first time buyer, really top drawer stuff! Thank you Claire!!

Went into Chase E, we spoke with someone, they only showed us 1 property and don't ensure that they keep in contact with you for future properties and find it very hard to stay in contact with them. Unimpressed

Claire has been extremely helpful, polite and pleasure to work with. She made sure my house was sold and has kept me updated throughout the process on all the requirements. Would highly recommend.

Under the leadership of Marvelous Mahlangu and Allan Hunkin, these agents have become top class. Sharing knowledge and guiding through the selling or buying process quite extraordinary experience.

I was very impressed with tge level of service I received.I can recommend Chas Everitt to any buyer and seller. If you are an agent looking fir a Family to join, Chas Everitt will be the one.

Barry Davies is a prominent estate agent. His experience and knowledge of the market sets him apart. His service always exceeds expectation and I could not recommend him highly enough.

Barry is a leader in his field, no request is to small for him to assist with. He truly makes your property experience a memorable one. I will definitely keep his nr on speed dial!

Barry is the agent you can recommend to a friend. His superior real estate knowledge combined with his consumer focused approach is exactly what you need when looking for an agent.

Friendly service! When we walked into the office we felt as ease and knew we where at the right place looking for our next home. Great work Chas Everitt. You guys are the best!

Knowledgable agents who take pride in delivering great service! A pleasure to be associated with this great company who care for their staff as much as their clients.

I would definitely recommend Chas Everitt for any Real Estate Services. What an amazing company and so professional. Not about the agent, all about the customer!

Chas Everitt is the place to work - if you are looking to join the industry, or needing a change within the industry, look no further than #chaseveritt

WOULD NOT RECOMMEND TO ANY BLACK AFRICAN. NIGHTMARE. I WONDER HAD I BEEN WHITE, WOULD THEY HAVE TREATED ME THE SAME WAY STILL IN APARTHEID.

We have just purchased a property from them. What amazing service. Graeme and his team really know the meaning of service excellence. Thank you.

Selling your property is an emotional decision. Thanks to the great support of your agents and admin team this process was extremely efficient.

Barry Davies is the leading professional in the reality space and we can highly recommend his astute knowledge of the industry.

Surely the Nr1 real estate company not only in South Africa but in the World, super proud to be part of this dynamic team!!

Chas Everitt Virtual National Leadership Conference - Amazing - Best Real Estate Company - Best Innovation

Poor, horrific service received from Shane Shaw when recently selling my property. Will never recommend.

Highly professional, exceptional service and very good advice. I highly recommend Barry Davies.

Terrible experience with Chas Everitt West Rand. Will never make use of their services again.

Cold calling in 2023? I will never use your services because of this uncalled behaviour.

Barry Davies is a highly experienced real estate professional - highly recommend him.

Barry is an absolute genius.always going the extra proverbial mile. Thanks mr .D

I apologies this was a error from my side, I submit before I click on the stars.

Your go to property professionals who always have your interests at heart

Fantastic Agency to partner with Great team spirit, great support.

Large selection of properties in Roodepoort and Krugersdorp.

Excellent service, high family values and real sincerity!

Their commitment to excellence and detail is exceptional.

I love the “Chas Everitt” brand and family culture!

Attention to detail and customer service is tops.

Great customer service, will strongly recommend.

Try it you'll like it. The most efficient site.

Thank you for sharing your wonderful insight

Professional and efficient. Great people

Best real estate company. Best service

Great business - talk Barry Davies!

Great place great people

Best property sales

Excellent service

Awesome company

Good agent

Splendid

Scum