Never in 10 years I went to a bank and I was assisted. Customer services elderly ladies quickly try to come to you while you are in the queue waiting and try to get rid of you as quickly as they approach you by asking you to resolve your issues online. They just try to minimise their work. I am wondering when people like us are going to wake up to realise why we even have to stand in some queues when we should be treated like partners not like their slaves. Banks are using our money for their own growth and in return gives nothing back to the least not even the services of withdrawing our own money as I was locked out of my own account when I refused to answer their staff Victoria upon her asking why and where will I use my own money I came to withdraw which was mere $10,000 when actually I needed $50,000 that day but guess I couldn't withdraw my own money as she refused after I chose not to answer her saying it's none of the bank business. They even steal your ID as I have a case running against them which is still with AFCA because they are all corrupted. I lost $44,000 by online fraud theft probably done by themselves as they didn't bother to even investigate the case to binance and as per my homework they are probably hiring these organisations to do the scam providing them all the access to our data. So this bank is not far away from the news headlights of online frauds and scams which probably is happening on low key ATM. It's time to start using the cash which is also the currency and as well as white money. These banks make it look like all money deposit in their accounts is white which is untrue because any currency is white unless it's proven it's not so the era is changing so does the online culture which is to stop using any cards and online transactions or risk yourself because they are going to get close sooner or later and run away just as some of the foreign bank declared bankruptcy. happebecausemencouraging customers to provide all the accounts related details, password and security questions everytime you call themI am thinking of changing my bank as online it took me 2 hrs but still noone picked up. This Branch need it get its act together and hire staff who works.

My partner and I went to the branch this morning and I'm extremely disappointed by 1. Customer service - the people were rude and did not take the time to explain the process as we entered. 2. Wait time - we waited for an hour before we were seen. What made me upset was there was a couple that came after we did and they were seen first over the three other people waiting. The three people in front of that couple were people of colour with ethnic names and the couple that was seen was a white couple which says a lot to me about how they treat people of colour. 3. The person that assisted us was extremely rude, cold and short with us. I dealt with this however he didn't even end up doing his job correctly and now I have to revisit the branch due to his incompetence. This bank is not worth the visit and I have definitely made a formal complaint for the incompetence exhibited today.

This review is targeting the area manager of this branch not just the branch it’s self. The staff that is working at the branch is helpless and aren’t trained in customer service and don’t belong in this job. Firstly I have opened an account at this branch and 3 weeks later I still haven’t received my card, after numerous efforts going in and out of the branch one of the staff members apparently fixed the issue attending to me while she was on her personal phone talking to one of her friends and serving me at the same time. The behaviour and customer service at this branch does not deserve 1 star but unfortunately googles minimum is 1 star. I had to go to a different branch to resolve this issue. Youssef Algazali

Totally brand new to this bank. Quick and easy personal loan approved with not so much hustle. I have seen by Steve who was very helpful and patient to understand my urgent need of big cash out which was not really possible but he still went out his way to help me out in immediate and urgent need. And I was super relieved by knowing that I won’t have to be waiting for another or more days for cash out. phew!! Thankyou so much Steve. I have seen by sheeren as well very witty and happy person. She just made my day as well just by exchanging little but good and happy vibes. So thankyou sheeren. All over experience was quick, easy and helpful. Keep up the great work guys and girls.

Terrible experience in dis branch. Wish i could give 0 stars. Been comm bank customers for more then 10 years . Right now i am on verge of losing $34k because of miss information provided by the branch. Transfer money to PEXA account for land settlement and been told for $30 extra fees money will be transferred in 2-3 hours. Deposit money at 10:30am didnt get funds into PEXA account by the end of business hours. Called branch to know what happening been "nothing is guaranteed in life " Response got me like wow how could say dis to customers, who is about to loose alot money because branch mis informed mw and telling me now nothing is guaranteed. Wrost staff .

This is more of an employee review as opposed to a branch review. If I could give 0 stars I absolutely would. Linda is so incredibly rude and arrogant and really should not be in a customer service role with her attitude. When I mentioned to her about her rudeness she wasnt apologetic at all. She had no regard for our situation and recent loss of a family member and was talking negatively about me to my own family member which was to their disgust and made them incredibly uncomfortable. She didnt show any professionalism whatsoever when handling our situation.

"I recently visited the Commonwealth Bank Craigieburn branch to open my first account, and I had the pleasure of receiving exceptional service from "Jasleen". She went above and beyond to assist me with the process, patiently explaining every step and answering all of my questions. She made me feel welcome and valued as a customer, and her expertise and professionalism were truly impressive. I would highly recommend Jasleen and the bank branch to anyone in need of banking services. Thank you so much for your excellent work, Jasleen!"

There is always plenty of staff walking around looking important but NEVER enough staff who actually want to deal with a customer face to face. I visit this branch every week and am lucky if there is more than one teller - the que is generally out the door. I also visit Plenty Valley branch each week and this is never an issue. Craigieburn branch is also disgustingly dirty - do any of the staff know how to use a broom while they are standing around waiting for customers to come in so they can get them to use a teller machine.

This branch is absolutely filthy. When was the last time they cleaned their windows, doors, ATMs and work area. I walked in there today and I was disgusted. They can't afford to get a cleaner to clean their branch and neither do they have money in their ATMs. The rules of health and safety apply to everyone. The staff are rude, they do not social distance or wear there mask covering their mouth and nose. The woman that served us was probably wearing her mask for a month it was so dirty and did not fit her face properly.

My 15 year old son went in to open an account today and the guy that served him was extremely rude and acted as if my son was a huge bother, but as soon as I walked in his tune had changed and all of a sudden became friendly, my son was quite shocked to see his attitude shift as soon as I walked in. If they are customer service they surely make you feel as if your a bother to them.

I wish I can put a zero, I don’t usually do reviews but a lady that served me today was so rude, Bad customer service with eye rolling and attitude. Don’t work if you’re not bothered to serve and treat your customers equally we are all human be humble! Just remember the way you treated me you will be treated back by others one day and taste the same medicine, Karma exists.

I wish I can put a zero, I don’t usually do reviews but a lady that served me today was so rude, Bad customer service with eye rolling and attitude. Don’t work if you’re not bothered to serve and treat your customers equally we are all human be humble! Just remember the way you treated me you will be treated back by others one day.

Beware worst branch in Melbourne ! The Manager who stands at the front (Ada) is as arrogant as a nightclub security guard. All staff are lazy and never try to help. Their favorite word is “no”. Always busy and under staffed. A pure example of how not to operate a branch. The loan specialist needs to go ! He is useless.

Not very friendly. Disinterested staff. Opened an account there and felt like they hurried through the process. Very abrupt. Didn’t give us a chance to ask any questions. I took my business to another bank, who was more than welcoming and happy to have us as a customer. Very disappointed in your service.

I wish I can put a zero, I don’t usually do reviews but a lady that served me today was so rude, Bad customer service with eye rolling and attitude. Don’t work if you’re not bothered to serve and treat your customers equally we are all human be humble! At 9:35 am today and her name start with “J“

Worst Branch I have ever come across in my life, poor and rude customer service skills, unprofessional, this branch needs to retrain staffs on customer service skills and communication (body language, communication skills, team work, language skills, facial expressions basically everything).

Absolute worst branch in Melbourne. Worst customer service ever. 1 hr wait to get talked down to and not help. Left and called help center and all sorted. I watched them make the elderly stand in line outside for over 45 minutes. 2 people at the door and everyone else in offices chatting.

Horrible customer service and unbelievable waiting time. Always understaff and customers leave the place while waiting in line. Specially mentioning “Linda” she is the worst staff I have every come across in commbank in over 10years. She is Very rude and arrogant.

At this branch we get a legendary service, 45 minutes wait to get someone to serve you. Poor commonwealth bank only made few billions last financial year but unfortunately can’t afford the proper staff and improve their service, ask the

They made me wait almost one hour and told me a name change can’t be done without the certificate when they could have told me when I first told them what I was there for (an hour earlier). The total incompetence!!!

Huge wait for any service as they are always short of staff. Needs improvement. Other branches are better than this one. Rude behaviour and very poor customer service. Never gonna visit again. May change the bank.

Custimer service are very rude unpulite to older people knot happy at all thay mack you feel very emberast thay dont know hou to help thay dont need to work in a place like that they need to go back to school.

Drove from Romsey after confirming with a staff member that coin machine was available. Machine takes card, and does precisely nothing. Absolutely livid! Who do I send invoice for my petrol to? Please advise.

Always seems to be a super long waiting time and currently both coin deposit machines have been out of order for a week now. I can't keep returning on the hope that they will be fixed, waste of my time.

One of the worst branches I have been to. Slow customer service, up to 2 hours wait to speak to someone in regard to any issue you may have. They got your money, so they do not care I guess.

Linda was compassionate and understanding. Absolutely amazing throughout the whole process of helping my mum and I. Very grateful for the whole of Commbank team during a difficult time.

Nothing but good experience in this branch. It gets really busy in the morning but the staff were helpful especially the teller on the left side who looks like Nicole Scherzinger …

Thank you so much to Narinder for all her assistance today. Had some issues with CommSec and she was very helpful and patient to get my issue resolved. Great customer service!!

Jo, Kylie, and Ada were very helpful even if it was already beyond their working works. We were served with excellent customer service added with a friendly chat at the end.

Worst customer service ever first lady at the door try to get rid of you. If you end up entrying branch as it's urgent then staff don't wanted to listen to you and very rude

Worst branch ever in Australia . Concierge need to change. Very rude and doesn’t know how to speak to customers . Staff is not willing to help. Customer service is zero.

Worst customer service ever Girl named Racquel didn’t even let us open the account, she said we are full for the day even at 9:30 AM This branch is completely a joke.

Had fantastic service today Linda was extremely helpful helping my mother with her accounts. Positive ,cheery, what agreat experience from a bank..thankyou Linda

I wish there was an option to give 0 stars or negative points. Always rude and not bothered to help. Never call back when you leave messages on voice mail.

Racist staff. Waiting more than 30 minutes standing came to the end of the queue and trying to get rid of people. Name of the specific staff member is ADA

Bad service ,one lady staff talking with me and in the same time text message in her mobile phone and she lost what matter I talking about.not good at all

Vikas has been amazing He helped us a lot with our home loan and made things run smoothly He is a professional and has a lot of knowledge Thank you Vikas

If I could give negative stars I would. What a terrible bank. Understaffed and would rather you use an ATM over what they call a teller. Worst bank.

Poor management . I just need to update my deatils and waiting for last 30 minutes other people comes in and went straight into queue.

Went in about an hour before they closed and was told to come back the next day as they were too busy to serve me! Pathetic service.

Worse branch, waiting for an hour to reach the customer service person, looks don’t have staff members, looks worse management team

great and friendly service but i really feel for the poor lady behind glass. she was working on her own and the branch was so busy.

I had a great customer service experience dealing with Linda in Craigieburn branch. Excellent customer service and great knowledge

I would like to say thank you so much for all the work you helped me with Margaret, thank you for being caring, understanding.

The conceirge lady work at Craigieburn Central on 11/04/2023 rudely dismissed my enquiry and told me she was too busy.

Too long waiting time. Came yesterday as well just to update my name. Finally done today after waiting for an hour

Terrible service, rang17 times in regards a scam that was involved in their branch. STILL no answer OR RETURN CALL

The service is very bad, the staff is always intolerant and the wait is very bad. The worst branch in Australia

Two out of the four atm machines not working, see more reviews for why this place is a joke .

Thank you Michelle for helping me to open my business account. I really appreciate it.

if I bring my D0nkey here will do a better job than the staff In this useless branch

Concierge need more training as to welcoming customers and treat them with respect.

Best services by Linda really appreciated keep it good work …

Always short in customer service staff long wait for anything you need

Worst customer service ever.they dont want to listen actual problem.

Worse customer service I have ever seen, staff are very rude.

Insanely rude staff who don't care to help in the slightest

Lady on service was so rude. Poor costumer service skill.

Rude and unhelpful, would not recommend this branch.

Customer service is so bad.they treat like you dum.