Simon Yousif has been absolutely brilliant providing me with options and great advice that i thought won't their. His been extremely helpful helping me get to where i need to be, couldn't thank you anyone more. His home lending knowledge is impeccable. He has also helped my sister jackie and she is very pleased. Simon thank you mate

Very rude and inexperienced consultant. Nobody guide at the front entrance and I was standing there ignored by the consultant while they keeping serving people come after me. I expressed my dissatisfaction in a polite tone and was told they

Terrible utilization of staff, resulting in excessively and unnecessarily long waiting time. Staff that are sitting around doing nothing because their work station is down could get up off their chair and attend to customer's or utilize one

Very rude staff especially the male one! He does nothing nor keen to support when I have already lost a debit card, worried and blocked temporarily through app yet transactions were made even after blocking my card! Not helpful going here!

If i could give minus stars i will, WROST EXPIRINCE IN COMMONWEALTH BANK EVER because i went there to open a account to my mother-in-law and she's limited in english , the gentlemen who in the front asked me find a branch that there some

Absolute terrible experience. 20 minutes BEFORE closing me and another lady were refused service because it's "too late". Last time I checked Simon, closing time is at closing time not 20 minutes before. You would think that because of

By far the worst banking experience I have experienced. I visited the branch to update my business details. I was told to sit inside and within 15 minutes was asked to stand outside to make space for other customers. I patiently waited

I just want to give a shout out to Simon Yousif’s customer service. Every time I have attended that branch he has always helped me and other customers in a professional manner. His knowledge for home loans is great as well

Adding a good review for a change. Not too bad. Opened an account for the first time. Staff was nice. It can get busy. Customer service queue could take a while, best to come early or at less busy times.

Went there today to simply show some ID for an account I wish to open I was told to sit down and join the queue which was about 10 people They only have 1 teller and 1 person handling everything else

I had to visit branch to get identification verified for another commbank product(Combizz). I must say that I was personally greeted by Simon Yousif (customer service

Very rude people specially the very busy male staff member ( doing nothing sitting in front of computer ) refuse to open an account.will not go back in this branch.

Handy location , I use the auto tellers - $50 notes only from front machine and just in the door is a machine for $20s & $50s , next to that is a change machine

Absolutely love Simon’s assistance and customer service. Very genuine and straight up bloke and has helped me out a lot. I highly recommend this branch guys.

Not organised bank. Better install number for costumers to pick to be in queue as nil @ front desk, all behind wall + teller.

You go there waste two hours of your life waiting to get served, it feels like only two people are looking after the branch.

Good bank , was there today , service was quick even though 10 customers in the bank , it pays to speak good English

I appreciate the information and advice you have shared Rasha Megalla. I'm very satisfied with your service …

Worst branch very rude staff and there atms are always out of service like for ongoing months i dont get how

Incompetent manager. Couldn't help with a simple request. Went to a different branch they did it right away

Poor banking services. It seems like their ATMs are just for a show. The ATMs always have technical issues.

Love this bank as it is easy to use most of the time :) I have been with them for over 20 years now :)

Amazing customer service and great support for their clients, I would definitely recommend it!

Slow service Very bad experience Go to commonwealth craigieburn much better service

Shereen has been really helpful!! Best person to talk if you have a problem

Great service from a gentlemen! Simon Yousif by far the best at comm bank!

Very friendly Staff 5 star customer service and very Quick

Very slow service.. Too much waiting without any reason..

Worst people ever. They don't know a thing.

Very bad customer service