My rating is based purely on my experience with the incredible service and professionalism of Ash from Commonwealth Bank. His kindness and optimism, coupled with his expertise in lending and refinancing - an area that can be quite confronting and confusing, was met with thorough explanation and clarity. I refinanced my home loan this week, within two days of explaining my needs to Ash and applying (which would have been one day had I got the paperwork I needed to provide to him sooner!) My initial encounter with Ash was months prior to this, via recommendation from his colleague, John, and was met with enthusiasm and support. I took some time to reassess my situation and when I reconnected with Ash, that same level of support and enthusiasm was still there, A welcome and refreshing change to the usual service I have recieved with other professionals in this industry. I couldn't believe how swift and stress-free this process was! If you're looking to refinance or need home lending advice, look no further. I highly recommend Ash and his team at the Commonwealth Bank.

My husband and I came into the branch on Friday needing help regarding my banking and I was pleasantly surprised by a very helpful staff member Michelle. She was very professional and helped me with every aspect of my banking. Thank you so much Michelle keep up the great work!

Michelle’s customer service was phenomenal, along with making us feel welcome Michelle guided us through our options and provided great clarity. Michelle actively demonstrates the fundamentals of customer service. Thank you Michelle for everything you helped us with!!

Abdul and Minh Do took the time and had the patience to help me out with all my enquires. I’m super happy for engaging them. I’m looking forward to come back at anytime for any other issues. I felt like at home. Thank you commonwealth team.

The service is so helpful. Mr Abdul is always available with his knowledge, expertise and support to meet the clients needs. He has exceptional professionalism and care for his clients. Many thanks to him and CBA.

I’m an international student and very unfamiliar with the process of applying for bank card. But Abdul is so nice and do me a favor. A lovely experience in general.

Paul has been a great help. Easy to talk to. I suggest you approach this guy regarding any concerns specially if you’re on student visa opening a new account.

Paul was awesome, he provided full details and explained everything. It was a smooth and easy transaction. Thank you so much CBA Pagewood …

Super friendly and helpful staff! Just opened there an account, Kay was great and made the process simple and quick. Would definitely recommend

Irene was very friendly and helpful in setting up a new bank account. Very quick and easy service would highly recommend.