We are having a hard time contacting the call line, my daughter is trying to schedule a visa appointment and the rep. after drilling her hung up the phone. I have been calling from Japan to make the appointment for her with no success. The DC office had better service than the NYC office.

Best visa application experience. No long queues. Takes about 20 mins from entering the building to getting out. It is fine if you cant find glue for visa photo because the representative will help you stick the photo (though it is somewhat

Im indifferent about their service unlike those who gave 5 stars or 1 star... For those gave them 1 star, please think about one thing; Those staff successfully got into some prestigious college in Japan, graduated from it, landed on a very

The NY consulate failed us after numerous guarantees that we would have our visas in time. Inefficient, and downright mean, honestly. One would think as Japan’s policies have gotten more arduous to navigate, that they would offer some sense

There is a young man processing travel visas who is clearly power tripping and is rude and unprofessional to the extreme. He LIED that I needed 6 months bank statement when the website clearly states only needing 1 month. When I said I will

I've dealt with many diplomatic missions in my lifetime and this one is by far the best. I needed to pick up an application and fingerprint card for proof of no criminal record (because Israel is being difficult). The Consulate answers the

The instructions and requirements on their website are not clear. We had to call just for clarification. The staff on the phone was rude unlike the staff from other embassy’s that we contacted recently. Once we showed up to the appointment

They won’t answer the question even tho you have to ask many times , I was there earlier today just to ask my family member passport whereabouts, he said “ it’s our policy not to tell except the applicant itself “ I got it !!! My question

Japans pretty strict about covid policies and testing especially during the pandemic. They make no exceptions which I understand since this is their literal policy. I haven’t been able to go to Japan to visit family in years even though I

It’s almost impossible to get a visa appointment these days. And when I finally travelled all this way to the office, they told me they didn’t accept electronic signature on the employment letter. When people working remotely these days I

I had very good experience with the consulate, everybody was so polite and helpful. I applied for tourism visa, the visa was issued after 7 days of applying. you don’t have to go back if they ask you for additional documents, you can send

One star because none is not possible. I have had to deal with a Japanese consulates for visas (Student, Spouse) for about 30 years in at least 5 different countries. This consulate is the worst. And by far. They are just inhuman. I will

It was the most pleasant experience and visa encounter I've had so far. They greeted very politely in the lobby, and a lady escorted me upstairs. I arrived 10 mins early for my appointment and the whole thing took less than 20 mins. They

visa process and requirements on this office is a bit extra. they require a lot from GC Holders to make sure they won't overstay? wet ink on employment letters? i thought japan was modern. most HRs don't do papers anymore. what more sign

I’ve obtained visas here twice and each time was a breeze. The phone lines are often busy, but they respond to email near-instantaneously. Both times the visa was issued less than a week after all my documents were submitted. ありがとうございます！

I only have great things to say about everyone who works here. Everyone is compassionate, helpful, respectful, and all around amazing. Don't listen to people who complain about having to wait an extra 10 minutes to claim their visa. The

Although the folks in the consular office are incredibly polite and efficient at the task on hand, the woman who greets you on the lobby floor is so rude that it really hampers the experience. The first time I was here, she gave me some

Quick and easy for students studying abroad in Japan for an extended time. As long as you have the requested documents, you can send them by mail and the turn around is about 5 days once they receive your paperwork if it is all correct.

This is one of the most professional yet personal consulates I've ever contacted. About 2 or 3 weeks ago I tried to get a visitors Visa. It was very last minute as a sent my documents in on Friday and I was traveling to Tokyo the next

Their staffs are extremely unprofessional, do NOT treat visa applicants as human beings. Corresponding with them through email and phone was an unbelievably unpleasant experience. Still can't believe how rude they treat other people.

It used to be much easier to get an appointment, but nowadays you need to schedule months in advance. However if you are in a hurry, try emailing them, and if you are lucky they will give you a spot if someone canceled. Saved my life!

The 18th Floor security should speak Japanese. It’s the Japanese Consulate!! He was not nice to advice or give out information to take number slips!! Once again it’s the Japanese Consulate so they should speak Japanese

I had a very pleasant experience here! This is the 4th visa I had to apply this year (the other ones being US, UK and Canada) and the Japan visa application was undoubtedly the smoothest experience.

I’ve always had a pleasant experience here. The staffs were always knowledgeable and friendly and they never rush and always take time to explain. No complaint what so ever.

Horrible Service Long story short, I had to call more than 3 times in order to get a appointment for my visa application. When I finally got though, the rep seems to have no

I saw’s review rate3.6 that’s very low I hope they can do better? Need to know what’s good service to customer! Thinks what good for visitors.

I just recently applied fir a visa to ho to Japan and due to my low income the CONSULATE OF JAPAN IN NEW YORK refuses to let me go...

Asking for original EAD card to be sent by mail is a first. Esp after asking for originally signed letter from employer.

I called for information and was transferred to another line without any notice, which is very rude.

The staff was kind, and it was located in a very nice area.