Horrible service operator wasn't nice on the line. Asked if they could get us at a specific location and the cab just didn't show up. These companies wonder why they are getting destroyed by Uber and better services. Keep up the bad work. You'll be claiming IE soon promise.

Worst adaptive transport company ever!! Forgot my father completely, then sent a regular taxi when dad needed one that takes a wheelchair. Missed a huge party we planned for him because we couldn’t get there. Very very VERY unreliable. Disappointing to the whole family!!

Reckless driver, turns without priority right infront of me without care and changes lanes without any signal or care. He is very dangerous. I would be scared for my life if I was in his taxi. He doesn't care about others, don't bother taking this taxi.

Just called them to pre-book a reservation to the airport (call at 3:36pm today and spoke to a man). The man was rude, and angry because he had to repeat me what he said, and told me that he has other call on the line so I am better Speedup

You cannot rely at all when you need them the most. It was a snowy April morning. After a 5 mins wait someone picked up. They said 30 mins. I called again after 30 mins to know that no one picked up the call and cannot say how long will it

The dispatcher was incredibly rude, not letting me finish my sentences and giving me attitude at every opportunity. I tried to explain that we had a lot of people needing a ride to the airport and that I understood if her company couldn't

Last trip home/Airport, driver keep drive/brake continuously to get the red lights and spend more time "waiting" on top of the distance. You could feel the car drag the brake... Doing 44 in a 50 down st Charles just to get more red lights

Called to have a pickup to Airport a few days in advance was told they only do it 24 hrs prior. That’s the only issue I had as I like to be prepared way in advance . When I called 24 hrs prior the dispatch was nice polite . The driver was

6 months after my initial review, the owner asks me why I gave 1 star. I'd completely forgotten about this, but since they asked so punctually, it reminded me of the time I called in advance to book a ride with them to get my car from the

Worst taxi cab ride EVER. The driver was rude, wouldn't listen to me when I provided the address - and screamed at me for not taking a shuttle. Then he proceeded to yell at me when we arrived at the wrong location. He drove extemely fast

Bad service. I reserved yesterday night for a van and I told them that I have more the 6 luggages plus 1 car seat. A small taxi came late for only 3 luggages. I was late to the airport because of them. Really bad service. The taxi driver

Driver ran a red light and rolled through all stop signs on the drive from the airport going 20-30km/h. Unsafe and when I mentioned it he was very rude. Will not be using again - the driver vehicle on the receipt is 8208, I’d appreciate

I've always had a seamless experience with this service but today I've spoken with an incredibly incompetent employee. Not sure if she understood the instructions in French but I gave her the full address to a very public and popular

They were very much on time. I called a few days ahead to book our taxi to the airport and had no issues with time. The cab itself wasn’t very clean but we didn’t mind. We use them always for the airport and have never had issues.

Very friendly staff, good service. They even, if you have a service dog, like, me enter it into your adress info so they can send a driver that has the necessary accomodation thats fits your needs if you are handicapped.

Fantastic service always on time no matter what the time of day either at home or picking me up at the hospital. Helped me right to my door, very friendly and courtious drivers. I highly recomend this service.

My Flight into Santo Domingo was delayed a few hours. Ken was in contact with me through Whatsapp. They were waiting for me when i landed, dropped me off at the building in Juan Dolio with no problems.

Ok usely I got a good service from them excepted one time this taxi driver made me wait 28 minutes in the cold. He did even show up. I had to call central for them to send me another cab.

Scheduled a 3:30 AM pickup in Dorval to go to airport. Staff on phone was attentive and courteous. Driver arrived precisely on time, was friendly and professional. Excellent service.!!

Carol was super nice and super helpful, she couldn't be better. She has the real talent to make her clients super happy. For sure I do recommend Taxi West Island, because of carol.

Drove me around just to make extra money. 70 dollars to bring me from the airport to Cartier station. Taking the autoroute 440 to get to laval des rapides, really?? Dishonest.

Service was not bad . We reserved for a taxi but the guy was 10 minutes late but he was nice and ride was fairly quick. Would recommend if you need a ride to the airport.

Taxi didn't show up. Reserved the night before using the app. All confirmed. Taxi reservation was cancelled at the last minute in the app, no explanation.

The worst customer service that ever experience via a phone number. Firstly, the automated systems call. This system is really confusing while you

Pre-ordered a taxi and the driver was right on time and provided polite, courteous and efficient service to my destination.

Called them at 2 am & had a cab within 5min - professional service which I would use again. Friendly staff …

Taxi arrived on time, driver was very courteous and got me to my destination on time. Fantastic service thank you

great service and a great driver. we will use them again when we need a taxi.

Drivers Are great, but I've had some serious issues with the call center.

I just called for a taxi and the agent was very polite and professional.