Ordering online was simple, straight forward. Going to click n collect was possibly to difficult for the store, so get rid of it.....I watched and counted approximately ten customers walk in and out of the store within ten minutes. This was after I pressed the click n collect on my mobile. I waited long enough in my car, that I went in the store, and asked what was happening. He said don't know. I said once you work it out I will be in my car waiting. Fast farward 5mins then someone arrived with my order. No apology, explanation. So I drove off. After two and half hours I get a txt saying that someone will be out with my order. Go figure. Won't doing click n collect again, an will go to another store to purchase things. It's a shame staff customer service is going down hill everywhere!!!!!

Collected a rather large order of 10 bottles spirits just before closing time on Thur(7th)..Only checked the order on Fri morning and found 1 bottle of single malt short..Since Fri was a hol I fronted up on Sat morning at the Rowville outlet prepared for a debate..but instead I received the best service one could hope for in such a situation..in less than 2 minutes I was out of there armed with the missing bottle and a complimentary wine too..have been a member for yonks and will remain for many more.

The variety is amazing! Prices are good. Staff are nice. Security makes you feel unwelcome and judged. Just a suggestion also to leave some stacks of baskets around the store as we got more than planned so walked to the front to grab a basket and they thought my father and I were trying to walk out with our arms full of alcohol

My local Dan Murphy's, with very helpful staff, prompt service, the shop always looking well recovered and filled, and a range that puts so many more options before your eyes than any other local offering. Always the first, and best destination when another local asks me to help them choose some things from the bottle shop.

I just wanted acknowledge the excellent customer service I received from a staff member (sorry didn’t catch her name but she had short red hair). Went out of her way to find the alcohol I had requested. Makes it such a pleasant experience especially when it’s hard to find the right products. Thank you

Very large selection of the top shelf all the way through to mid range & even heaps of choice for the low budget spender. Most staff know what they're talking about when you ask for help otherwise it's fairly generic. Overall no complaints. Thanks.

The staff came to check if we needed any help and we wanted a white wine that goes well with Italian food that we were preparing on that evening. The staff member helped us to find a good wine later we enjoyed well. The collection was good.

A great Liquor Store with a fabulous range of options to purchase. The Store is always in full of Beers Wines and Spirits. Prices are extremely competitive with some great specials. Have always found it easy to find a Staff member if you

This place amazes me!!!! I mean to say like...there is a certain person I'd like to give a shout out to! Think he may be one of the managers or supervisors there....his name is Lukas!!!!!! He was an absolute gentleman!! He was so very

10/10 advice from Clive. He is the wine expert. He assisted us in finding exactly what we want, but with useful learnings and passion about wines. We will be back to see Clive when searching for the next bottle. Great experience

Very helpful for some on a register took me to the spot I needed to be n went back to the register firstly communicating to someone he would be back in a moment so sorry I didn't get ur name but ur definately on ur game

The lovely lady (I think her name was Wendy) was most helpful when packing my alcohol & all done with a smile. Nice to see a willing &pleasant person at the cash register..

Well presented store with a wide selection to choose from in all categories. Staff are always friendly and are readily on hand to assist when required, without

Tried Click and collect for the first time as I had the dog in the car. Very prompt and friendly service. Might have to get lazy more often.

I can buy scotch much cheaper at a couple of my local bottle shops than at Dan Murphy's, they used to be good a few years ago but not now

Great store with variety of alcohol products, including non-alcoholic, kosher and imporyed wines The staff is very friendly and helpful!

Lovely store, very friendly helpful staff, nice layout to find your favorite wines and spirits from local to international

Great selection of beers and wine may help to have more staff on registers at peak times one register is not enough.

Great location, plenty of parking, helpful staff, nice clean store, well stocked with some good clearance items.

These guys have everything, well almost everything, and super helpful when you need to find that special drop

Spotless store. Super friendly & helpful staff. I was able to rush in & out in 2-3 minutes

Thanks Will and Sue for excellent customer service at Rowville Dan Murphy’s today

Fantastic bottle shop with a very wide selection of drinks to choose from.

Very helpful staff and had a smile to boot Amazing service Thank you

It has booze, and the staff are always helpful. Winner

Excellent service, great range and value for money.

So beautiful So elegant Just like a wow …

I like it it all ways got cold beer …

Best place to get your drink..

Great choice to get you